17 Mar 2019
Lovely smaller ship, great crew, nice food, good entertainment, nice cabin
MSC Cruises is an award-winning, great-value cruise line with a high-standard, modern fleet featuring the personal attention and friendliness of an international crew, together with world-famous authentic Italian hospitality. With a full range of activities for guests of all ages, MSC is perfect for singles and couples, as well as being ideal for family cruises thanks to great onboard entertainment tailored to kids. What's more, with a fleet ranging in size from under 2000 to over 6000 guests, whether you prefer a bustling ship with loads of new people to meet or something a little calmer, there is an MSC cruise ship for you.
03 July 2021
10 December 2021
13 November 2021
19 June 2021
31 May 2021
01 May 2022
23 October 2021
28 August 2021
16 May 2021
One of the best things about Mediterranean-style cruising is that you can enjoy all of the culinary treasures associated with Italy and her neighbouring countries while at sea. The fantastic food available onboard MSC Cruises' magnificent fleet is a huge cruise holiday highlight. Meals are included in the cost of your cruise and you have the opportunity to enjoy gourmet speciality dining at a supplement.
MSC Cruises offer three flexible dining styles to choose from:
MSC Cruises' main dining venues range from laid back restaurant (open 20 hours a day) to classic and contemporary formal dining with waiter service and set dining times. Poolside snacks, room service, and takeaway-style foods are also available. You'll find expertly prepared Mediterranean and international fare from MSC's skilled chefs in a range of venues onboard.
MSC Yacht Club provides an exclusive haven onboard MSC Cruises Fantasia Class ships. The 'ship within a ship' experience offers luxurious gourmet dining and a private sun deck.
Each ship features speciality dining venues where you can enjoy quality, gourmet dining for a fee. Sample a varied selection of cuisines including International, authentic Italian, sensational Japanese, Asian fusion and even Tex Mex. Sweet treats including delicious pastries accompanied by excellent Italian espresso or cappuccino can also be enjoyed across the MSC Cruises fleet.
Don't worry if you don't speak Italian – menus and wine lists are also printed in English and the crew are English speaking. But by all means, feel free to experiment with your Italian pronunciations!
Speciality dining venues featured on MSC Cruises ships include:
MSC Cruises offers a comprehensive 24/7 room service, bringing all its delicious dining and best bites straight to your stateroom or suite. Pizza delivery is a must for a cosy night in. Small additional room service fees may apply.
All guests are treated equally with MSC Cruises and special dietary requirements are carefully considered throughout the fleet. Gluten-Free menus are available from breakfast through to dinner. Vegetarian options and pre-prepared Kosher meals are also available.
MSC Cruise ships have everything you need to make your evenings onboard just as memorable as your time spent on shore excursions.
On select ships, guests have the unique opportunity to experience the magic of Cirque du Soleil at sea. There are also original, Broadway-style productions available on all MSC ships, meaning that you don’t have to go all the way to New York to experience the wonders of the theatre.
There are lots of ways to celebrate during your cruise. The popular Sailaway Party out on deck is always a hit with guests of all ages, while the white party is an excellent occasion to dress up and enjoy a special live performance from the ship’s own theatre cast.
With so many bars to choose from on an MSC Cruise, you can find your favourite spot or go somewhere different every evening. Whether you’re looking for a lively atmosphere, sophisticated cocktails or a laid back pint of beer, there’s somewhere for you.
If you’d like to step up the romance of your evening drink, why not head to one of the outdoor bars where you can sip on your drink and take in the stunning views and breathtaking sunsets.
With MSC Cruises there are plenty of stimulating activities onboard for children, including a fun-packed club at sea designed especially just for them. The clubroom contains a wide range of fun and games, so there’s never a dull moment for any child on an MSC Cruise. MSC staff will be on hand to entertain your children from 9 in the morning until 10 in the evening.
Children are welcome to participate in the clubs and areas designed for their specific age range. The children are divided up into appropriate age groups to make sure they have the best time possible, with friends of similar ages.
MSC Cruises have teamed up with The LEGO Group as one of their entertainment partners. Colourful play areas are onboard to keep any child entertained from 3- 11 years of age, where activities are organised such as team games and LEGO Vertical Play Wall challenges. 7 - 11-year-olds will love the LEGO Tech Experience, where they can free play LEGO games on gaming technology. Once every cruise, the LEGO Experience Onboard entertainment event is hosted where there are special parades, shows and the opportunity for children to become a Junior LEGO Master Builder.
Kids and families are well catered for on MSC Cruises ships with plenty of tasty options to choose from for breakfast, lunch and dinner. Dedicated children's menus have been carefully curated so that mini cruisers can enjoy the international cuisine on offer. Fun Time Dinners and Generation Dinners for kids and teens are organised by the entertainment staff to give parents a bit of a break and the Happy Dinners scheme offers a speedy dining service which escorts kids to the Miniclub when they have finished eating. Find out more about MSC Cruises' childcare.
MSC Cruises leave no corner of the world unexplored. Offering fly-cruises to the Mediterranean, the Canaries, Northern Europe, the Caribbean, Central America, South America, South Africa and the United Arab Emirates, you can discover some of the most incredible destinations the planet has to offer in ease, comfort and style.
What's more, MSC even has its own exclusive Bahamian destination, Ocean Cay MSC Marine Reserve, allowing guests the unique opportunity to connect with nature and relax in an eco-friendly environment. During your time on this slice of paradise, you'll be spoilt for choice for things to see and do. Bursting with soft white sand, vibrant green palm trees and glistening lagoons, this island lets guests lay back and relax, enjoy delicious cuisine and soak up the sunshine. However, if you're not quite content with lounging about all day, you can also try your hand at snorkelling and kayaking, amongst other watersports.
The cruise line can supply flight and cruise packages from Gatwick, Heathrow, and Manchester airports, making your holiday as stress free as possible.
MSC Cruises like to make sure that their guests make the most out of their holiday experience, and what better way to do so that by taking advantage of the fantastic spa, beauty and fitness facilities available on every ship. Boasting the popular MSC Aurea Spa, Medi Spa Centers, a thermal area, beauty and hair salons and barber shops, every guest can leave feeling relaxed and pampered.
In addition, there are plenty of ways to stay fit and active. Whether you’re up for some competition with a five-a-side football match or a turn on the squash or tennis courts, or you’d rather have a more intensive workout at the well-equipped gym, there’s an exercise spot for everyone. If you’d prefer something a little more leisurely, there’s even a minigolf course and a power walking track where you can get in your daily steps while you take in the incredible ocean views.
When it comes to activities out on deck, MSC Cruise ships have lots to offer. The swimming pools are always a popular choice for taking a refreshing dip or lounging about in the sun, while the waterpark is a winner amongst the younger guests. For thrill seekers, some ships even boast the Himalayan Bridge, an 80m sky walk suspended 60m over the sea, or even a zip line.
Inside the ship is just as fun as the decks, with everything from bowling, to cinemas to an arcade. There are also plenty of shopping opportunities such as clothes shops, an art gallery and duty free shops where you can pick up all your favourite brands at unbeatable prices.
To say thank you to all those who put their life on the line to help us during the coronavirus outbreak, MSC are offering a discount of up to 50% on cruise fares for healthcare workers and their families. Those eligible are NHS and private health workers, front line and back office workers, doctors, nurses, pharmacists and those working in research labs. Available on MSC sailings departing until the end of 2021 which have been booked before 30th April 2021, browse MSC's Thank You Discounts and book the holiday of your dreams at a fantastic price as a reward for all your hard work.
When booking with MSC Cruises you will be asked not only to consider the kind of cabin or suite you'd like to stay in, but also what kind of holiday you are looking for. This is because the cruise line offers four different 'Experience' types; each one with a different unique focus which can enhance your time onboard.
Guests can choose from the following experience types:
Upgrade your cruise holiday with MSC by treating yourself to a stay in one of their many suites. Whether you're travelling alone, as a family or on a romantic getaway with your partner, you're sure to find a room which perfectly matches the level of luxury you're looking for. Favourite suites include:
MSC guests also get exclusive member benefits and loyalty rewards by joining the MSC Voyagers Club after their first sailing. This scheme is ideal for anyone who loves cruising with MSC Cruises because the more you times you cruise, the more MSC Voyagers Club points you can accrue - which means more benefits to enjoy.
Alternatively, if you’ve never sailed with MSC Cruises before, but are a past passenger of other cruise lines, MSC offers an extra 5% discount on your first cruise as part of their MSC Status Match programme. This can be combined with many hotel loyalty schemes.
Some MSC cruise ships feature a stunning exclusive area of pure luxury known as MSC Yacht Club. Here, there are spacious suites, in which guests can enjoy a 24-hour butler and concierge service, a fully stocked complimentary mini-bar, priority boarding, as well as all-inclusive food and drink. There is also an exclusive lounge, restaurant, and pool area known as The One Sun Deck and Top Sail Lounge. This area is located on Deck 15 and 16 forward, the most prestigious part of the ship, offering stunning all-round views. A private lift to the marvellous MSC Aurea Spa and personal tailored shopping packages finish off this superb luxury cruising experience. Enjoy all this and more including complimentary drinks throughout the MSC Yacht Club area.
MSC for Me is an innovative digital experience that can be enjoyed onboard MSC’s Meraviglia and Seaside Class ships. Fuelled by technology and inspired by people, MSC for Me provides guests with five services meticulously tailored to enhance the onboard experience.
MSC for Me features include:
The nature of our fast-paced world means technology is becoming both more important and more advanced. MSC Cruises have long advocated the use of the latest technology, and in keeping with this have announced the arrival of their new voice-controlled personal assistant – ZOE. This small piece of equipment is fitted in cabins on MSC Bellissima, MSC Grandiosa, MSC Virtuosa, and all future cruise ships in the fleet, and offers guests a mine of information regarding all aspects of their cruise. Simply say, ‘OK Zoe’, ask your question, and find out answers about cruise services or get guidance with booking an onboard service. ZOE is also paired up to your cabin TV and can be connected to your smartphone to enable listening to your own music or podcasts.
As of 2nd April 2019 MSC Cruises have changed their gratuities policy so the cost is included in the cruise fare. This means that there is no need to take the cost of tips into account when budgeting for your MSC Cruise.
Bringing guests closer to the most idyllic holiday imaginable, MSC Cruises have collaborated with beloved American homemaker, Martha Stewart. Martha has helped design some thrilling excursions, delicious onboard meals and some surprise gift packages. She says her partnership with MSC embodies the true celebratory nature of travel, exploration and discovery, offering passengers the chance to get closer to some glorious destinations in the Caribbean. Onshore experiences include tastings, cooking classes, ocean horse riding, garden tours, and lessons from local fishermen to name a few. Martha's additions are first available on MSC Seaside, and then MSC Armonia, MSC Divina, and MSC Meraviglia.
17 Mar 2019
Lovely smaller ship, great crew, nice food, good entertainment, nice cabin
23 Nov 2019
Thank you to Iglu for arranging our booking as this was our first cruise we feel that going with MSC was a good choice for us. The Cabin was spacious and was clean. The ship was only 2 years old. The sofa in the cabin did look worn, but this did not put us off. There were lots of activities and entertainment throughout the day. There were quite a few restaurants to choose from, thought that the speciality restaurants were over priced. Chose not to eat in any of them. It appears that this ship was all about making money and did not offer much back considering what you spend on the cruise. I am disappointed in the lack of creativity and food available for Vegans and vegetarian. As I'm Vegan MSC do need to make more provisions to cater more options. The focus is all on the meats and you can get this in abundance. They told me that they ran out of vegetarian burgers, they ran out of bananas, they ran out of the cereal which is similar to harvest crunch. This is clearly not managed well. Overall we enjoyed this cruise and the iternary was on point. I was pleased to be told we were going to Jamaica instead of the cay man islands. They did return back to us $50. For the inconvenience so was pleased with that. As this was my first cruise I will be looking out to travel on other ships to compare my favourite. I have enjoyed the experience and will be looking forward to the next one.Show more
04 Jul 2017
Initially we chose this cruise to fit in with holiday availability of family members - and certainly had some trepidation given some of the reviews. We need not have worried. Simply put this was a great cruise - if you are looking for a Mediterranean style cruise in the Med. If you are looking for a British cruise experience in the Med, then you will no doubt be critical, but this is not P&O nor Cunard....it is MSC, and it suited us perfectly. We wanted Mediterranean food on board - and that is what we got - pasta, risotto, pizza and plenty of other choice. We had a Suite Cabin, on Deck 15, top accommodation level, with Aurea experience, providing reserved sun deck area over two decks outside and above the cabin. The Aurea experience meant we ate in the Ibiscus restaurant on anytime dining, where the staff were excellent - Maria and Pante ensuring we were warmly welcomed and looked after. The evening meals might appear to some as being somewhat small in quantity, but it was good and tasty, though not always as hot as we might normally expect (but I always reflect that in Masterchef the food is always served and tasted cold:)) Breakfast was fun.... a bit of a bun fight in terms of finding somewhere to sit in the buffet, but the food was good, varied plentiful. The main sundeck was a family oriented affair, with plenty of loungers, small pools, and Jacuzzis, with entertainment almost non-stop - with music always on... very Mediterranean, it was bustling and noisy - may not be to everyone's taste - but we had the refuge of the Aurea reserved areas so did not avail ourselves of this, seemingly madhouse. Service was always attentive, and polite, more so than I perhaps expected. Good drinks, with our package giving us free non-premium drinks, which were quite plentiful, and varied. Prices for premium was ok. If you are expecting P&O style entertainment then you will be disappointed - but what we say was good - an abridged song & dance version based on Grease. Good fun. All announcements are made in a multitude of languages - and the obligatory safety drill was well done, as was the disembarkation briefing. There were no Captain's updates that we heard, but there were almost daily crew exercises that could be quite noisy in terms of tannoy volume. TV - didn't use it other than checking the bill - but understand it has limited choice if you are expecting British entertainment - but hey we were on holiday and not wanting to watch TV. Food was available in the buffet 20 hours a day - and good it was too - particularly a late night Pizza slice... great pizza with good choice. Evening meals don't start until 7pm in the formal restaurants - reflecting the Mediterranean style of not eating until later than we are used to in the UK. For cabin review see below. Itinerary was great - we board at Rome, and enjoyed all our ports of call - where we had plenty of time. Tender was done well at Cannes. We enjoyed a complimentary Balinese massage as part of the Aurea experience, which was fine, and we also enjoyed the Sauna/Steam Rooms - though the inside Jacuzzi was a bit cool for indoors.... 37C. Note that smoking is permitted in more places than you might normally expect on P&O cruise - part of the Casino, a Cigar Room, and also part of the sun deck - one half of one side. There were plenty of bars, some quite gaudy, which we enjoyed rather than dull greys. If anything I would say that the restaurant choice was somewhat limited compared to other cruise experiences, particularly given the number of passengers - there was one speciality Asian restaurant - which we did not try. Other than that you are in your main restaurant, and the buffet. Formal nights - there were two - were remarkably informal - I think I saw one dinner suit. Certainly most people dressed smarter, but not DJs and tuxes... that suited us.. (excuse the pun...) There was very little hard selling - sure they took your photo, but no hassle. Overall the ship was a very happy ship - with a much broader mix of people - plenty of childen, younger couples, and actually fewer older people than say compared to a P&O cruise. In summary - we would definitely cruise with MSC again - we saw their new ship Megaviglia moored next to us at Genoa - wow it looked fantastic. A happy cruise line, unpretentious, and easy to like, particularly if you are want to relax and not worry about formality. We would look to the Aurea experience as a minimum, just so we could have some quiet/privacy outside of the cabin on the sun decks. We were a family of four - including our two adult children who had an identical cabin three doors away.Show more
22 Sep 2019
Lovely ship, spotlessly clean as cleaning seemed to go on all day which was good. Staff exceptionally nice albeit some were overworked especially at the bar areas which also dealt with soft drinks and ice cream. Food mostly excellent but self service restaurant sometimes was a hit and miss. Customer Help Desk could really be more helpful and you have to press them if you have an important issue. Irritating when you ask a young member of staff onboard a question and you get back an enormous smile instead of an answer since not all can speak English.The theatre was a beautiful and attractive one just as you would expect, and the acts were fabulous. Looked forward every evening to this. All in all a lovely cruise but not sure if it was value for money.Show more
07 Oct 2018
Food, cabin, and staff were excellent. The whole cruise was well organised and MSC are experts in their field. However we didn't appreciate that English speaking passengers would be iin the minority. I believe 81 out of 2500 passengers and of course the entertainment was quite rightly geared very much to the Italian market. This had a big impact on our holiday and I would ensure we book an English speaking cruise going forward.
31 Oct 2019
My wife and I were given cabin 8271 on deck 8. The cabin was directly above the Safari Lounge the MSC Preziosa;s night club. The base or bass resonated around the cabin and caused the floor to vibrate. This started at 19:00 hours and continued into early morning. After two days of complaints nothing had been done even though many members of the guest staff had promised action. Eventually after issuing a verbal warning that we intended to disembark at the next port they gave us cabin 10213 on deck 10 to sleep in. I have stuck bigger postage stamps on envelopes than this room. We ended up with 2 cruise cards 1 for each room and this meant that one of us was locked out without a key of own to gain access. We were not told of the problems with cabin 8271 nor could it be determined from their brochure deck plan. It was a shambles and left us with a spoilt holiday and not an iota of compensation in any form.Show more
21 Sep 2019
Well....what can I say? This has had to be the most amazing holiday that we have had so far (and we have had hundreds) there is absolutely nothing to fault on this ship, we are now actively looking for our next cruise next year.....we are officially hooked. Thank you.x
28 Oct 2019
This was my first cruise and my wife’s second, and was for our honeymoon. We had a Bella outside cabin on the 5th deck. The room was larger than expected and was well set out. The TV had no English language channels, and films cost $8 each. The view was nice from the room. We were told everything was included with our booking, so it was an unwelcome surprise to get a $12.50 per day service charge each. We had the easy drinks package, but were unable to upgrade as we had prepaid when purchasing the cruise. The programme of day activities was not particularly full or appealing, especially on at sea days, and so more time was spent in the cabin than anticipated. The descriptions were misleading in some cases. “Romeo and Juliet” was more of a competition game show style event. Entertaining, but not what was expected. The ports of call were interesting (Nagasaki, Busan) and reading other reviews we were fortunate to have a free shuttle to town in Busan. Excursions seemed well over priced. Prior planning enabled us to do similar at a fraction of the cost. An at sea tour of the off limits areas of the ship sounded interesting, but not at $50 per person. The food was ok, but not a fine dining standard. The waiters were nice. The performances were really good, but didn’t make up the lack of other entertainment throughout the day. Everything was presented in English, Japanese and Chinese. It felt like the cruise was geared towards the Japanese guests. There were some language barriers. The ship was visibly, frequently cleaned. I forgot to pack toothpaste. That cost me $12.50 from the onboard shop which seemed expensive. MSC haven’t done enough to convince me to return. Too little to do at sea, and too costly unexpectedly which soured the experience for me.Show more
27 Oct 2019
I've travelled on MSC ships twice in the last 4 weeks there is always a party atmosphere to these cruises. The one thing that puts me off choosing their ships in the future is the smoking policy. In this day and age to allow smoking in the casino when the smoke drifts into other areas of the ship and the lifts is not very customer focus. Management gave the impression of whatever!!!!!
06 Aug 2019
I have travelled on this ship before, however the customer service is not has good as it used to be. Also the choice of food in the restaurant is not very good and when there is a formal night, no choice at all, not good if you have allergies, or vegetarian etc. The room was clean and comfy, and the countries we visited, lovely, however I am not too sure if I will be using MSC again.
21 Sep 2019
First time with MSC and a good experience. Food choice was good but limited in contrast to other ships. Bar waiter service was poor, average wait when drinks ordered via waiter was 15-20 mins and table clearance was poor compared to other cruise ships. Entertainment was very good. Cabins very good. Overall a good experience though.
17 Dec 2019
was on the bellissima lovely ship but make sure you are able to see deck plan before you book I wasn,t and the agent pick my room it must have been the worst room on ship under buffet restaurant never slept for the whole week When I complaint on ship was subsidise with 100euros since then I have been intouch with agent and msc complaints no joy Be aware !!!!
08 Jul 2019
The ship was far too busy and not enough beds when we were the day at sea. Shower curtains in the toilet are old fashioned and the carpet edges had never been hoovered. I could feel the bobbly mattress protector through the sheets. The ships bars and restaurants were very nice and decadent and we always received great service. I reported things being stolen off my subbed and the receptionist just said fill out a lost property form and made out it was my fault for leaving the stuff on the bed, even though The majority of passengers left their stuff on the sun beds. The service at times was slow at the bars but again it was just far too busy. I have been on better class of ships before.Show more
05 Sep 2019
The ship is lovely and clean and the staff are very pleasant and always happy to help you with anything. The shows in the night time were amazing, and the dining room meals were lovely.
23 Sep 2019
We have just returned from a week cruise on MSC Divina, in a yacht club suite. So here are a few bits and pieces you may need to give a clear insight into what to expect. Boarding will consist of you going to a cordoned off part of the terminal, where you will be given drinks, choose a morning paper for the coming week, and await your butler to accompany you onto the ship. Our butler had gone missing, so we had another to stand in. You are taken straight to the yacht club area, and given a brief chat, before the spa sales team arrive with a price list and receipt book, the latter she began to fill in as my wife scanned the prices. You are then shown to your cabin / suite, which is almost identical to a balcony cabin on Celebrity, but with slightly plusher décor. Again it should be your butler, but ours was still missing. Your baggage will be waiting for you at this point. You get a mini bar in the cabin, that is allegedly topped up with your requested drinks. This is not so. You get topped up with the same as is in it, and any request for anything different, is met with "ring room service if you want a drink" Didn't bother me, as I don't drink, but was not what we had been told to expect. We then met our butler (Audrey, male) who asked what time we were eating, as it his job to escort us there on the first night to show us the best route, as the restaurant is at the aft of the ship. We agreed to meet in Concierge at 18:55. He didn't arrive, so we made our own way. wasn't far, about 300 metres. The restaurant is pleasant, but the table cloths are to long, and if you don't sweep them up when sitting down, you will pull the crockery off the table with your leg. The wine choice is basic, and you get what they have at the time. Not a problem for me, but the wife was a bit miffed. There were not many choices on the menu each night, but I always found something, however the portions were very small, and accompaniment's were a little scarce. The steak option was just that. a plate of steak, absolutely nothing else. not a veggie or chip to be seen. Concierge reviews suggest that they will go out of their way to help you. No they wont. Requests to see the head butler were met with " he'll be 30 minutes" 3 times on the trot. A request regarding information of a place of interest and any helpful info was met with "get a taxi" If you plan on them helping you to arrange your own excursion, forget it. The top sail lounge is nice, very quiet all of the time, night and day, but the service is excellent. The pool and bar are good. Service is good, as is the food. Two points of note up here. There is very little shade and no umbrellas. If you like heat great, if you like a bit of shade you may have a bit of a shock. Secondly, the pool attendants seem to be allergic to glasses and plates. It is not uncommon for them to ignore an empty glass even if they have to step over it. Not a major issue, as most members of the YC have enough manners to not leave glasses on the floor, but just be aware it can happen, so watch were your walking. You can enter the pool area from the outside decks through a gate. Be aware that some people will hang around and wait for you to open the gate with your card and follow you in to get free drinks. The crew know this, but whilst they are prepared to moan at you for letting them in, they wont put someone there to stop it happening. Your drinks package is sold as "complementary throughout the ship" No, not true. One of the cocktail bars drinks start at 12.50 Euro and apparently, your package only covers up to 10. I pointed out that this was not what the web site said, and produced the web page. The ships bar manager said that although that is what they tell you, the crew are told differently, thus you have to pay. You only have a classic package for your cruise. Finally the butler. Other than hide, I'm not sure what mine did. I was due to meet him twice, once he no-showed, once he was late. He didn't do anything at all of any use. To be honest, I think it is a gimmick. They did have 2 guarding the seats in the theatre, but general crew are perfectly capable of doing that. So overall. The ship is very nice. Well laid out with plenty of bars. Entertainment is average. The theatre shows are ok, but an Italian classical singer singing AC/DC was a bit hard to take. The other entertainers and bands were very average, with no interaction at all. Possible due to the amount of different languages on board. Service is slow outside of the YC, but very good inside. Food is ok. I wasn't overly impressed, but my wife liked it, so make of that what you will. Is the cost of the YC worth it? If you want peace and quiet, and a guaranteed sun bed away from the masses, yes. If your happy to mix it with everyone else. then no, save your money and go on another cruise with your change.Show more
20 Sep 2019
The cruise was excellent it was all the hassle before we even started. Got a phone the Tuesday before we went on the Friday to say that u had messed up our return flights so had to stay overnight in Venice. Not got a problem with that . We finally got our tickets late Wednesday afternoon. After looking threw them u had only sent me a transfer voucher to the airport not to the hotel. So once again I rangup to get this sorted. Arrived in port in Venice,at the end of the holiday only to have the taxi leave us at the port.Had to pay out 40 euros to get to our hotel as the taxi firm said they had been waiting one hour for us.Show more
Stress Free Booking- with MSC's Stress Free booking you can reschedule your cruise free of charge up to 15 days before departure for cruise only and up to 21 days before departure for fly and cruise. This is for cruises booked up until 31st March 2021 departing before 30th April 2022.
Flexible Cruise Programme- guests who have already booked with MSC can reschedule their cruise with no extra charge to any departure date up until 31st December 2021. For those with a cruise only booking changes can be made up to 48-hours before the cruise departure, while those with a fly cruise can cancel up to 96-hours before embarkation.
Before the cruise, guests are encouraged to book onboard packages online and do web check-ins for a contactless experience. Prior to embarking, all guests will have to fill out a health questionnaire and have a temperature check. Those with a fever or flu-like symptoms will not be allowed onboard.
Social distancing will be maintained throughout the cruise with assigned arrival times for boarding, reduced capacity in venues and in outdoor areas, smaller activity groups and a Remote Guest Service Centre to avoid queues.
All crew members will undergo health screening before and during the cruise, and are well-trained in MSC's new protocol.
New cleaning methods will include hospital-grade disinfectants, increased frequency of cleaning and particular attention paid to regularly touched surfaces by highly-trained housekeeping staff, as well as a deep clean after each cruise.
Ships will be well equipped to deal with any cases of COVID-19 with increased numbers of medical staff, testing equipment, free treatment for those with flu-like symptoms and isolation zones should the need arise.
MSC recommends that guests only explore ports of call on cruise line shore excursions as these will maintain strict standards of health and safety.
Cabins onboard MSC Cruises' ships are fitted with the standard two-pin European sockets, so you will need to bring adaptors to use your own electrical equipment such as chargers and hair straighteners if you have UK-standard cables.
MSC Cruise ships offer plenty of onboard activities and entertainment, much of which is included in your cruise fare. Features you'll have to pay for include the Cirque du Soleil shows, Arcade Games, Bowling, Zip-Line, 4D Cinema, Casino and the F1 Simulator.
Tips/gratuities with MSC Cruises are now included in the price of the cruise fare.
Yes, MSC Cruises offer kid's clubs for all ages. MSC Miniclub caters for 3-6 year olds, the Juniors Club for 7-11 year olds, the Young Club for 12-14 year olds and the Teens Club for 15-17 year olds.
MSC Cruises strive to accommodate the needs of all passengers. In order to help them do this it is important to bring attention to any special needs at least two working days before departure - preferably at the time of booking. Simply state any concerns or requirements at the time of booking and we will send you MSC's Special Needs Form to be completed and sent back to us. Once this is done, we will pass the information on to the cruise line. Accessible cabins are available on all ships, there are signs in Braille on selected ships, TDD System kits are available for those with hearing impairments, and service animals with all required travel documents are allowed onboard.
Guests with dietary requirements are advised to inform their cruise consultant when booking. Here they will be asked to complete MSC's Special Needs Form to be sent on to the cruise line. It's a good idea to reiterate needs at reception when onboard, and mention to the Maitre d' when ordering.
Tea and coffee is usually available on sailings departing from the UK, and there is a selection in the buffet which you can help yourself to on all sailings.
If your cruise includes a stop in North America, no alcohol will be served to guests under the age of 21. On all other itineraries the age limit for alcohol consumption is 18.
24-hour room service is available to all guests, however those booking the Bella Experience will incur additional charges. It's possible to order from a broad menu of food at any time of day, including freshly-baked pizzas or romantic dishes such as strawberries dipped in chocolate.
No, but there is a restaurant open 20-hours per day.
MSC BabyCare Service is available for 1-3 year olds, between the hours of 1-2pm and 6-7pm. This enables parents to enjoy a lunch or dinner date, or simply some time to relax knowing that their children are in the care of attentive and qualified staff.
There are no specified facilities for children that have special needs, however MSC Cruises welcome all kids to join in the fun onboard. The dedicated crew will do their best to support children as much as possible but cannot offer one-on-one attention.
There are children's menus available in the main restaurants which have been carefully tailored to provide variety as well as nutrition. There is also a kid's corner where you can choose as much or as little as you want of each item.
There is a substantial amount of baby equipment available onboard, such as prams and baby backpack carriers, which can be booked at the Mini Club, high-chairs in the buffet and main restaurant, and bottle warmers in various locations across the ships.
There are no kids-only pools onboard but children are welcome in pools aside from the adult-only ones, as long as they are properly toilet trained and no longer wearing nappies. The Waterpark onboard MSC Grandiosa, MSC Bellissima, MSC Seaview, MSC Seaside, and MSC Meraviglia is especially child friendly.