Iglu.com has been trading for 15 years and we are the UK's largest independent cruise agent, following acquisition of Planet Cruise in June 2013. We are also the UK's largest ski holiday agent (Igluski) and specialise in trips to Lapland (Iglu Lapland).
We offer cruise deals to over 3,000 ports in 30 destinations from over 25 cruise lines. This gives us the absolute best variety of cruises anywhere.
Our Customer Service
We have over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth. All of our cruise agents have extensive cruising knowledge and the right expertise to advise you on the most suitable cruise holiday at the best possible price. Our team has cruised to thousands of ports across the world on virtually every cruise ship currently sailing. Selling over 8,000 cruise holidays, our variety and expertise are unmatched.
Iglu Cruise Concierge
Our complimentary Concierge Team ensures a smooth process from time of booking to even after you have cruised with us. They are able to help you with your journey in areas that other cruise agencies are unable. Read more about Iglu Cruise Concierge.
Iglu.com is a completely independent company and not financially connected with any cruise line or operator. This fully independent position allows Iglu sales agents to be completely impartial when advising on cruise options.
Security and Financial Protection
Iglu Cruise is financially secure and is ABTA and ATOL protected. Iglu CEO Richard Downs is on the ABTA board of directors. Members of ABTA have the benefit of ABTA's assistance and Code of Conduct. Package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights that we have not arranged may not be protected and you should ask what protection is available when making your own arrangements. Our flight-inclusive packages, where we're the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You are issued with an ATOL Certificate outlining proof of your protection upon completion of a booking with us. All other holidays, where we are the principal but do not include a flight, are protected under our Association of British Travel Agents bond (ABTA, #J0332).
Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority. An ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon completion of your booking. ATOL Protection extends primarily to customers departing from the UK.
More information regarding ATOL
Iglu.com have won an extensive number of awards over the years, including some of the most prestigious in the industry. Indeed, we are currently nominated for three TTG Top 50 Travels Agency awards, held 25th April 2019.
• Top Online Agency
• Top Ocean Cruise Agency
• Top River Cruise Agency
We are extremely proud to continuously be presented with these highly-regarded awards that show-off our hard work and dedication to the industry and our customers.
In addition, it is an honour to display our Feefo Gold Trusted Service Award this year while in 2017 we brought home Best Online Cruise Travel Agent from the Cruise International Awards. See more of our awards
Feefo is an automated customer feedback system that enables customers to gain confidence and trust in a company.
We teamed up with Feefo in order to show-off our honest and un-moderated reviews about our service. We take our feedback very seriously and thrive on receiving a 100% satisfactory level from every customer. Since launching our Feefo service in 2013 we have always stood at 97% or higher for our customer service ratings and in 2018 we achieved Feefo's recognised Gold Trusted Service award. Read about our ongoing efforts to improve customer service as recognised by Travel Weekly.
We are pleased to be able to offer our customers the chance to win free cruises, with our regular competitions. Keep an eye on our Iglu Cruise competition page to stay up to date with all prizes and competitions.
See what our customers say about us, and discover 20 years of Iglu.com history.