About Us
Iglu.com has been trading since 1998 and we are the UK's largest independent cruise agent, following acquisition of Planet Cruise in June 2013. We are also the UK's largest ski holiday agent, Igluski.
We offer cruise deals to over 3,000 ports in 30 destinations from over 25 cruise lines, such as P&O Cruises and Cunard. This gives us the absolute best variety of cruises anywhere.
Our Customer Service
We have over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers. All of our cruise agents have extensive cruising knowledge and the right expertise to advise you on the most suitable cruise holiday at the best possible price. Our team has cruised to thousands of ports across the world on virtually every cruise ship currently sailing. Selling over 8,000 cruise holidays, our variety and expertise are unmatched.
See all available roles here if you are interested in working at Iglu.
Our Independence
Iglu.com is a completely independent company and not financially connected with any cruise line or operator. This fully independent position allows Iglu sales agents to be completely impartial when advising on cruise options.
Company Details
Iglu.com Ltd is registered in England and Wales
Company number : 03629676
Registered office address: 2nd Floor, 165 The Broadway, Wimbledon, SW19 1NE
Security and Financial Protection
Iglu.com Ltd is financially secure and is a member of IATA (91-280512), ABTA (#J0332) and ATOL. Our flight-inclusive packages, where we’re the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You will be issued with an ATOL Certificate outlining proof of your protection upon booking. All other package holidays (such as a cruise-only holiday), where we are the principal but do not include a flight, are protected by way of a Financial Failure insurance policy held with Evolution Insurance.
Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority and an ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon booking. ATOL Protection extends primarily to customers departing from the UK. In addition, all package holidays without flights where we are the agent will be fully financially protected in accordance with the appropriate travel organiser’s statutory obligations.
Holidays that do not constitute a package (such as a standalone hotel booking) will not be part of a scheme of financial protection. Our team will advise when this is the case prior to booking.
Example Certificate | More information regarding ATOL
Awards
In testament to our years of expertise and so many happy cruisers, Iglu.com have won an extensive number of awards over the years, including some of the most prestigious in the industry. We are extremely proud to continuously be nominated and presented with these highly-regarded awards that show-off our hard work and dedication to the industry and our customers.
One of the most recent we've won is Cruise Agency of the Year (large) at Travel Weekly's Agent Achievement Awards 2024!
You can see our extensive list of awards here.
Feefo
Feefo is an automated customer feedback system that enables customers to gain confidence and trust in a company.
We teamed up with Feefo in order to show-off our honest and un-moderated reviews about our service. We take our feedback very seriously and thrive on receiving a 100% satisfactory level from every customer. Since launching our Feefo service in 2013 we have always stood at 97% or higher for our customer service ratings, resulting in us being awarded Feefo's recognised Gold Trusted Service Award in 2018 and Platinum Trusted Service Award in 2024.
