Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits
0203 848 3600
  • Over 1.5 Million Happy Cruise Customers
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  • ATOL Protected
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About Us

Iglu.com has been trading since 1998 and we are the UK's largest independent cruise agent, following acquisition of Planet Cruise in June 2013. We are also the UK's largest ski holiday agent, Igluski.

We offer cruise deals to over 3,000 ports in 30 destinations from over 25 cruise lines. This gives us the absolute best variety of cruises anywhere.


Why book with Iglu Cruise


Our Customer Service

We have over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers. All of our cruise agents have extensive cruising knowledge and the right expertise to advise you on the most suitable cruise holiday at the best possible price.  Our team has cruised to thousands of ports across the world on virtually every cruise ship currently sailing. Selling over 8,000 cruise holidays, our variety and expertise are unmatched.


Our Independence

Iglu.com is a completely independent company and not financially connected with any cruise line or operator. This fully independent position allows Iglu sales agents to be completely impartial when advising on cruise options.


Security and Financial Protection

Iglu Cruise is financially secure and is ABTA and ATOL protected. Members of ABTA have the benefit of ABTA's assistance and Code of Conduct.  Package holidays we sell are covered by a scheme protecting your money if the supplier fails.  Other services such as hotels or flights that we have not arranged may not be protected and you should ask what protection is available when making your own arrangements.  Our flight-inclusive packages, where we're the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You are issued with an ATOL Certificate outlining proof of your protection upon completion of a booking with us.  All other holidays, where we are the principal but do not include a flight, are protected under our Association of British Travel Agents bond (ABTA, #J0332).

If you need more information about the failure of Thomas Cook, please see our guide.


Thomas Cook Information

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority.  An ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon completion of your booking.  ATOL Protection extends primarily to customers departing from the UK.

Example Certificate

More information regarding ATOL

About us

Awards

In testement to our years of expertise and so many happer cruisers, Iglu.com have won an extensive number of awards over the years, including some of the most prestigious in the industry. We are extremely proud to continuously be nominated and presented with these highly-regarded awards that show-off our hard work and dedication to the industry and our customers.

You can see our extensive list of awards here.


Feefo

Feefo is an automated customer feedback system that enables customers to gain confidence and trust in a company.

We teamed up with Feefo in order to show-off our honest and un-moderated reviews about our service. We take our feedback very seriously and thrive on receiving a 100% satisfactory level from every customer. Since launching our Feefo service in 2013 we have always stood at 97% or higher for our customer service ratings and in 2018 we achieved Feefo's recognised Gold Trusted Service award.

You can see our most recent customer feedback and reviews here


Competitions

We are pleased to be able to offer our customers the chance to win free cruises, with our regular competitions. Keep an eye on our Iglu Cruise competition page to stay up to date with all prizes and competitions.

See what our customers say about us, and discover 20 years of Iglu.com history.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


Price Match Guarantee
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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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