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About Us

Iglu.com has been trading for 15 years and we are the UK's largest independent cruise agent, following acquisition of Planet Cruise in June 2013. We are also the UK's largest ski holiday agent (Igluski) and specialise in trips to Lapland (Iglu Lapland).

We offer cruise deals to over 3,000 ports in 30 destinations from over 25 cruise lines. This gives us the absolute best variety of cruises anywhere.


Our Customer Service

We have over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth. All of our cruise agents have extensive cruising knowledge and the right expertise to advise you on the most suitable cruise holiday at the best possible price.  Our team has cruised to thousands of ports across the world on virtually every cruise ship currently sailing. Selling over 8,000 cruise holidays, our variety and expertise are unmatched.

Iglu Cruise Concierge

Our complimentary Concierge Team ensures a smooth process from time of booking to even after you have cruised with us. They are able to help you with your journey in areas that other cruise agencies are unable. Read more about Iglu Cruise Concierge.


Our Independence

Iglu.com is a completely independent company and not financially connected with any cruise line or operator.  This fully independent position allows Iglu sales agents to be completely impartial when advising on cruise options.

Security and Financial Protection

Iglu Cruise is financially secure and is ABTA and ATOL protected. Iglu CEO Richard Downs is on the ABTA board of directors.  Members of ABTA have the benefit of ABTA's assistance and Code of Conduct.  Package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails.  Other services such as hotels or flights that we have not arranged may not be protected and you should ask what protection is available when making your own arrangements.  Our flight-inclusive packages, where we're the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You are issued with an ATOL Certificate outlining proof of your protection upon completion of a booking with us.  All other holidays, where we are the principal but do not include a flight, are protected under our Association of British Travel Agents bond (ABTA, #J0332).

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority.  An ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon completion of your booking.  ATOL Protection extends primarily to customers departing from the UK.

Example Certificate

More information regarding ATOL

About us

Awards

Iglu Cruise have won an extensive amount of awards over the years, including some of the most prestigious in the industry.

2016 saw us win 14 awards alone including Best Cruise Agent, Best Online Travel Agency and Best Call Centre. Find out more about our awards.

We are extremely proud to continuously be presented with these highly-regarded awards that show-off our hard work and dedication to the industry and our customers.

Feefo

Feefo is an automated customer feedback system that enables customers to gain confidence and trust in a company.

We teamed up with Feefo in order to show-off our honest and un-moderated reviews about our service. We take our feedback very seriously and thrive on receiving a 100% satisfactory level from every customer. Since launching our Feefo service in 2013 we have always stood at 97% or higher for our customer service ratings. Read about our ongoing efforts to improve customer service as recognised by Travel Weekly.

See what our customers say about us.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


Iglu Cruise 10 years
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What our customers say

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

Anna
(October 2017)

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

D.L
(September 2017)


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