Covid-19 Cruise Information
  • Over 1.5 Million Happy Cruise Customers

  • Rated Excellent
  • ATOL Protected

Customer Feedback

cruise with confidence

Find out what our customers say about us when it comes to our staff, booking process, cruise rebookings and refunds.

 

Our Staff

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"Booked with iglu a few times, always helpful and patient . Any questions are answered promptly and politely."

6th July 2021,
via Trust Pilot

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"I always receive excellent customer service with Iglu. Being sometimes a solo traveller they do try to find good deals which can be difficult to find."

5th July 2021,
via Feefo

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"Service is always first class and help with every question I ask. Price is always very competitive and all staff are friendly and helpful."

2nd July 2021,
via Feefo

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"Professional staff with plenty of knowledge to make sure you have the cruise that fits your desires"

10th January 2021,
via Trust Pilot

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"Iglu are our go to travel agent. Staff are friendly and do everything they can to ensure you have a smooth booking experience."

9th January 2021,
via Trust Pilot

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"Very efficient, friendly and helpful. All my queries were answered and I felt confident in the information provided. "

23rd December 2020,
via Trust Pilot

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"Needed to change my booking and received excellent service from a very pleasant and helpful agent."

29th October 2020,
via Trust Pilot

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"Friendly and helpful service. Easy to understand."

Glyn, 29th October 2020,
via Trust Pilot

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"I would like to thank Sophie for the way she handled my booking, she made sure that we received all the extras that were entitled to, over all a very efficient and pleasant experience . We have been cruising since 1977 and this was the best experience we have had with a cruise assistant."

Mr Davies, 19th October 2020,
via Trust Pilot

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"Jennifer at IgluCruise went above and beyond what would be a normal procedure when dealing with this difficult situation caused by a cancellation of our trip to New York and a cruise due to Covid19. Jennifer made several calls to get us the best solution from NCL and was patient when trying to sort out a new date and cruise."

Mike, 17th October 2020,
via Trust Pilot

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"The Iglu representative was intelligent, understanding, patient, listening and very helpful. Efficient and friendly without being forceful or pushy - a joy to deal with. Simone made me feel like I was the only customer that counted and made the booking pleasurable and unrushed."

Paul, 16th October 2020,
via Trust Pilot

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"Professional, friendly and polite conversation easy to book, very helpful and knowledgeable and very good prices. Thank you Clare G!"

Steve, 14th September 2020,
via Trust Pilot

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"Excellent personal attention and very clear explanations which are invaluable at a time like this. The staff are exceptionally pleasant and very customer focused. I would recommend this company."

Eddie, 14th September 2020,
via Trust Pilot

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"Very helpful and friendly agent who answered several queries for me. Excellent customer service."

Marianne, 5th September 2020,
via Feefo

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"Excellent service! Phoned recently on two occasions to change my cruise booked for January. Both agents I spoke to were so pleasant and professional- well impressed. "

Brenda, 4th September 2020,
via Feefo

23rd August 2020, via Email

I would just like to say how good we have found Kelly, with regards to our cancelled cruise and then booking another cruise for us for 2021. Very friendly and helpful person. With staff like this , you should be more than happy. We shall certainly use Iglu, and hopefully Kelly, again.

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"Excellent service from the Iglu Cruise advisor, they searched for the best deal for myself and family and gave a best quote that saved us money. Highly recommend and would definitely use again."

Amanda, 18th August 2020,
via Feefo

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"Always excellent service and always goes the extra mile to give customers what they want. Very friendly and informative."

Lynne, 17th August 2020,
via Feefo

Julie, 11th August 2020, Received by Email

I am extremely grateful for everything you have done for me, at such a busy time, especially calling/communicating when you said you would. I am very impressed with your professionalism. Stay safe and keep up your sterling work.

25th June 2020, Received by Email

Just thought I’d drop you a line to express our appreciation of the service which Sue has afforded us through the crisis. Her attention to our needs as customers - just 2 amongst many - has been exemplary throughout. Especially when we were anxious about receiving a refund from P&O. She chased through their channels and we got the answers we needed!

Obviously, in the current circumstances, nobody really knows how this thing is going to pan out. But, assuming some semblance of normality returns in a few months, rest assured we shall be back to you to book another cruise as soon as one attracts us (obviously, living near Malta, we would like anything attaching to Valletta!).

Mavis, 14th June 2020, Received by Email

Just a note to say thank you to you all for the help and support you have provided over the last few months, you have all worked so hard over what must have been very difficult times for you.

I was so disappointed at not being able to cruise this year, but am pleased to let you know that I have received a full refund cheque from P&O for my cancelled cruise.

I look forward to being able to cruise again when all this has settled down, and when the time is right will be contacting you again to book my next cruise.

Again, many thanks and stay safe.

 

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"We have booked many holidays with Iglu and have always found them very helpful and responsive. They are also good value."

Irene, 24th June 2020, 
via Feefo

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"Brilliant, friendly and speedy service, even with the problems caused by lockdown due to the pandemic."

24th June 2020,
via Feefo

 

Easy and Reliable Booking

 

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"Easy to book online, all the info needed to decide was there.."

5th July 2021,
via Trust Pilot

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"Easy booking from start to finish. Website easy to navigate."

21st June 2021,
via Feefo

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"I would recommend Iglú. Prices as advertised were available to book online and a simple booking process.."

17th June 2021,
via Feefo

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"As ever so easy to book online. Great prices and what a great choice of cruises."

Graeme, 3rd January 2021,
via Trust Pilot

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"Booked online. Easy to do and no problems."

11th January 2021,
via Trust Pilot

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"Called to inquire about a Cruise. The lady was very informative and had a great customer service ethic. We booked there and then."

Gary, 8th January 2021,
via Trust Pilot

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"A pleasure to book with. My recent booking was to add an additional 2 people to an existing cruise. Excuse the pun, but sailed through the process with ease. From enquiry to completion the manner these people operated was first class, would definitely recommend, "

Darren, 29th October 2020,
via Trust Pilot

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"First class handling of my initial enquiry and my subsequent booking. The agent with whom I spoke was totally professional, knowledgeable and polite. The follow up information was accurate and received in a timely manner. Delighted to deal with and to recommend Iglu as a booking agent to any potential customer.

Tim, 29th October 2020,
via Trust Pilot

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"Sue was amazingly helpful and patient. She explained every step of the process and made sure we knew what we were booking and were happy. Thanks Sue."

Val, 17th October 2020,
via Trust Pilot

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"I find this company very efficient in making a reservation in exact accordance with my specification. Cruising can be very expensive for solo travellers but this company always makes an effort to ensure I get the best deal available at the time.

14th September 2020,
via Trust Pilot

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"Professional, friendly and polite conversation. Easy to book, very helpful and knowledgeable, and very good prices.

Steve, 14th September 2020,
via Trust Pilot

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"Used you before and never had a problem. Would highly recommend as always a good price for our cruise."

20th August 2020,
via Trust Pilot

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"The cruise was booked very easily and the service given was excellent."

Michael, 11th August 2020,
via Feefo

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"I was extremely impressed at the way my enquiry was handled. The lady I spoke to went out
of her way to assist me and we have booked a fantastic holiday thanks to her efforts."

Barry, 21st June 2020,
via Feefo

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"Booking was easy and straightforward. Prices are competitive and the service was good."

Christine, 23rd June 2020,
via Trust Pilot

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"Very helpful and knowledgeable...friendly and easy to talk to."

David, 21st June 2020,
via Feefo

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"I have had a very good experience booking with Iglu Cruise and would happily book with them again."

22nd June 2020,
via Trust Pilot

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"Third booking with Iglu and each time they have been very friendly and helpful and always provide an excellent service."

Barbara, 19th June 2020,
via Trust Pilot

 

Cruise Rebooking

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"We recently transferred our family cruise for six from August 2021 to August 2022. We were delighted with the excellent customer service we received from the Cruise Specialist. She dealt with the transfer with extreme professionalism, was courteous and most helpful. "

Marlene, 11th January 2021,
via Trust Pilot

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"We have had to re-book a cruise as a result of covid induced restrictions. This has not been a straightforward process and the Iglu staff have been very patient and tolerant, and also exceptionally efficient, with helping me through this process. Great thanks to all the staff!"

6th July 2021,
via Trust Pilot

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"Had to rebook a cancelled cruise. Staff were great. Very informative. No hanging on the phone for ages. Would highly recommend."

27th June 2021,
via Feefo

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"Had to change our cruise to next year, Iglu made it easy and painless. Good service and polite staff."

22nd June 2021,
via Feefo

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"I decided to postpone our cruise due to the current Covid situation. It was done in a friendly and efficient way and was no problem. I always find the Iglu team friendly, courteous and efficient."

11th January 2021,
via Trust Pilot

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"After having issues with other companies after cancellations by suppliers it was a pleasant surprise to be contacted by Iglu about a cancelled Cunard trip before we had to contact them. The agent was pleasant and efficient and transferred our booking to another cruise later in the year. This was done extremely quickly and confirmation arrived again, very quickly. Would definitely recommend Iglu."

11th December,
via Trust Pilot

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"Excellent service. I wanted to change my cruise, due to the pandemic. And it was done with ease."

29th October 2020,
via Trust Pilot

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"I wanted to change my P & O cruise to a different one and the person who dealt with it made it quick and very easy to do over the telephone."

Lynne, 28th October 2020,
via Trust Pilot

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"Leanne was professional, helpful and patient. It’s unprecedented times and no one is sure what is happening. Leanne was reassuring but honest throughout our conversation. Explaining she could only tell me what my options were, there was no second guessing which I really appreciated. I rebooked our cruise and look forward to better times for us all."

Joy, 15th October 2020,
via Trust Pilot

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"We had to reschedule our cruise and the process was very easy and the staff were very helpful going through all aspects with me. I am very pleased with the service and will use Iglu again."

Linda, 16th October 2020,
via Trust Pilot

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"Had to rebook a Princess cruise as they had redeployed the ship to where we didn't want to go. Iglu was extremely knowledgeable on what was going on and made it easy to rebook with exactly what we wanted. Polite, friendly and very helpful, cannot fault."

Si, 28th September 2020,
via Google Reviews

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"After finding out our holiday Christmas cruise for 10 was about to be cancelled I called Iglu and was answered immediately by a gentleman called Michael. He called me back as promised and managed to rebook us on a different cruise and was extremely patient while I was receiving messages from the other members of our party with questions and requests. This is the 2nd time our cruise was cancelled and I have received great service on both occasions. Can’t fault Iglu for the service they have provided me."

Tracey, 26th September 2020,
via Google Reviews

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"Friendly and helpful response by phone when rebooking our cancelled Marella cruise for a date next year instead. We were able to secure a suite with a nominal balance to pay. We also asked about re-booking a cancellation with another company and the agent kindly passed us on to an expert who dealt with that cruise line to ensure we got the best service. Excellent customer care as always."

Diane, 11th September 2020,
via Trust Pilot

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"Knowledgeable, professional and friendly representative who handled my booking. I've booked cruises through Iglu before and they recently transferred two of them which were cancelled with no issues."

Ian, 12th September 2020,
via Trust Pilot

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"The lady was very helpful and understanding that we wanted to change our cruise booking for a later date. This was done very successfully with no problems."

Tina, 19th August 2020,
via Trust Pilot

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"Immediate and satisfactory outcome to my request to change my cruise booking.;

Julle, 18th August 2020,
via Trust Pilot

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"Such a relief to be able to defer my 2020 cruise to 2021 with no trouble at all.
Very helpful and friendly chap."

Carole, 26th June 2020,
via Trust Pilot

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"Prompt service from very helpful staff. Iglu kept us updated when our cruise was cancelled due to Coronavirus and 
were helpful when it came to booking another cruise for 2021."

18th June 2020,
via Feefo

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"Excellent service regarding rebooking our cancelled August cruise until next year.
We now have a drinks package included with no extra cost along with gratuities and service charges so nothing to grumble about."

24th June 2020,
via Trust Pilot

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"The agent I spoke to was very helpful and friendly. She phoned me back as she said she would 
to make the whole rebooking process less stressful. Well done Iglu."

Elaine , 22nd June 2020,
via Trust Pilot

 

Refunds

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"Excellent service as usual. Used iglu many times. Great for refunds in a reasonable time for cruise booked last year."

24th June 2021
via Trust Pilot

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"Due to two cancellations of our cruise we decided to apply for a refund. The representative was extremely helpful and was able to help start the refund process."

7th June 2021
via Trust Pilot

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"We booked our very first cruise through Iglu and although we never managed to get it as it was cancelled twice Iglu were fantastic ! Helped us with rebooking, then helped us get a refund. They were very friendly and patient. We will definitely use them again if we ever get to cruise. "

Tina, 10th January 2021
via Feefo

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"The customer care I have received from Kelly was fantastic. She spent the time answering all of my questions and sorted my refund out without any stress or issues, I have used Iglu Cruise before and will 100% be using them again in the future. Very happy customer. "

Gemma, 29th November 2020
via Trust Pilot

30th July 2020, Received by Email

I would like to thank you personally for quickly and efficiently sorting out my refund. I was most impressed with the very professional response in your e-mail and the high quality of service provided - a very sure way to retain us long standing loyal customers. We have been able to apply your voucher to a new booking we have made today for an exciting cruise to Santiago.Thank you once again for your help in this matter.

Tony, 29th July 2020, Received by Email

I'd just like to say thank you on behalf of myself and friends for the refund of our money. As a matter of interest, I am now in communication with your sales team about another cruise next year for our group.

23rd July 2020, Received by Email

I’ve just received my full refund from Iglu for my cruise cancelled by Cunard a couple of hours before boarding QM2. Your customer relations employee Paul has been absolutely exemplary in all aspects of contact with us. He has been very straightforward and absolutely honest with all his communications, and has told it as it is, without any exaggerations regarding the whole process. It has been a pleasure to have Paul to turn to during this very difficult time. If we use Iglu to book any of our future cruises then Paul would be our go to person to sort it all out for us.

21st July 2020, Received by Email

I am sending you this email to let you know that I have received the refund for the cruise I had to cancel due to the virus situation. I would like to thank you for your assistance in this matter, and I ask that you pass my gratitude on to both Olivia and Lori, whom I had spoken to on the phone over the past two weeks. At a time when you must have been inundated with enquiries and complaints from disappointed customers who had cruises cancelled, I appreciate your help and courtesy in resolving this issue.

22nd July 2020, Facebook

Thank you so much, I received my refund this morning. So relieved. It has given me confidence to book again with you in the future.

18th July 2020, Received by Email

May we say thank you for your persistence and managing the process to provide the full refund which we received today. Although the circumstances of the cancellation were not within any of our capacity to control, we have been extremely pleased with the commitment of Iglu to honour their obligations and provide a full refund. We look forward to booking many future holidays with Iglu as the travel restrictions ease and the opportunity to take exciting new journeys gradually moves back to being normal.

Bob and Lynn, June 2020, Received by Email

Just to say thank you for sorting out the Refund on our May 2020 booking… We are truly gutted on losing these two cruises but hopefully we can make up for this next year. Thanks again for yours and obviously all at Iglu's help, hope we haven't been too much of a pain.

May 2020, Received by Email

I know that you are all very busy and don't really have time for ready frivolous emails but I am hoping that you might find the time.

I have just received confirmation that my refund has been paid back to my card. I just wanted to let you know that this is very, very much appreciated in these financially challenging times and really helps to ease the pressure.

Rest assured I will be returning to book another cruise with Iglu as soon as I can - we have booked several with you in the past, but you have really earned our loyalty for the future.

20th May 2020, Received by Email

I have just received my cruise refund and I would just like to thank you all at Iglu. Once this dreadful virus is over and we can safely cruise again we will definitely be booking through you.

21st April 2020, Received by Email

I just wanted to thank everyone for getting the holiday refund through to me as quickly as possible. Good luck to everyone at Iglu and I hope it is not too long before I can be making a booking through your company again.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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