Accessibility at Iglu Cruise

At Iglu Cruise, we are dedicated to providing an accessible and inclusive online experience for all our users, including those with disabilities. We are committed to ensuring that everyone can easily navigate and interact with our website and book a cruise, online or on the phone.

Our Commitment to Accessibility:

• Our cross-functional product teams prioritise building user-friendly products for everyone. Accessibility is a key consideration in our goal-setting, test requirements, and design personas.
• We conduct weekly automated testing to identify potential non-compliance with the Web Content Accessibility Guidelines (WCAG) and we allocate dedicated developer time to address any issues that arise.
• We perform internal accessibility audits of our website every week and schedule time to resolve any identified accessibility barriers. For every significant code or design change, we also conduct manual accessibility audits for that area to review how the changes impact usability.
• We actively engage with users with disabilities through dedicated user interviews and integrate questions about accessibility requirements into our broader user research processes.
• While our website offers basic support for screen readers and voice-assisted technologies such as NVDA, VoiceOver and TalkBack, the complexity of booking a cruise holiday means that the most effective way for users with visual disabilities to obtain detailed information or make a booking is to contact us directly. Our knowledgeable cruise experts are well-informed about accessibility features for each one of the ships you can book through us and can provide personalised assistance based on your needs.

Iglu Cruise's Special Assistance Team

Cruises and Accessibility

When booking a cruise, we help our customers to consider the following important accessibility aspects:

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  Accessible booking experience: We strive to provide an inclusive and accessible booking experience: If you would like to book a cruise over the phone, our phone lines are open every day (weekends included). Our team are happy to assist with all queries related to accessibility requirements.

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  Accessible Cabins: Availability and specific features of accessible cabins can vary by cruise line and ship. It's essential to inquire about the layout, door widths, bathroom facilities, and any other necessary adaptations. Accessible cabins can be booked online for many cruises, with available cabins displayed on each ship's dedicated cabin page.

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  Accessible Cruise Facilities: Consider the accessibility of public areas on the ship, such as restaurants, lounges, pools, and elevators. Check for ramps, accessible restrooms, and the availability of mobility aids onboard. For more information, consult this guide: Wheelchairs, Mobility Scooters and Walking Aids

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  Excursions: Research the accessibility of shore excursions. Inquire about transportation options, terrain, and the level of assistance provided during tours.

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  Accessible Ports: Not all ports are equally accessible. Some may have limited infrastructure for passengers with mobility issues. It's important to check the accessibility of the ports of call on your itinerary.

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  Tender Ports: Some ports require passengers to be transported to shore via smaller boats called tenders. Accessibility on tenders can be limited. Check with the cruise line about their tender policies and available assistance. For further information you can visit the Help Center page on tender ports

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  Medical Facilities and Assistance: Understand the onboard medical facilities and the availability of medical personnel. For further information you can refer to our guide on Mobility and Medical assistence on Cruises

Ongoing Commitment

Whilst we are continuously working to improve the accessibility of our website and ensure that all users have an equal opportunity to access and interact with our content. We acknowledge that some parts of our website are not yet fully accessible, and we have prioritised our efforts based on user analytics.

Currently, the Iglu Cruise website is partially compliant with accessibility standards, and we are aware of the following accessibility limitations:

• The map magnification on the itinerary page is limited due to the underlying technology that’s currently being used.
• Ship deck plans are bitmap images and are not accessible to screen readers.
• Some images on the website lack of meaningful alternative text.
• Although keyboard navigation is possible with a screen reader, inconsistent focus highlighting in some areas may hinder navigation, particularly on pages with many links.
• There is currently no direct way to skip to the main content while using keyboard navigation.
• Some website modals are not fully optimised for keyboard navigation.

Ensuring Website Accessibility: Our Testing Process

• We conduct weekly automated testing to identify potential WCAG non-compliance. Actionable insights are documented as tickets by our UX designers and subsequently prioritised by our product owners based on severity.
• Every software change we deploy to live is tested by the whole team with accessibility considerations in mind.
• Our UX designers conduct an annual manual audit of the website using keyboard navigation and native screen reader technology. This audit is also performed following significant code changes within specific sections.

Feedback and Contacts:

We are always striving to improve our website's accessibility. If you encounter any accessibility barriers or have suggestions for improvement, please contact us using the above phone number.

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  For site-related accessibility matters, or just to give feedback on your online booking experience, you can call or write to our dedicated email address: site-accessibility@iglu.com

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  For any queries related to accessibility during your cruise, or if you need help booking your cruise, you can contact us on the phone: 020 3514 3286

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  For any other queries, you can often find an instant answer in our help centre: https://help.iglucruise.com/.