Important information

We recommend that you read the important information and use the relevant resources detailed below.

No matter what type of getaway you're looking for, whether it's a luxury escape or a budget-friendly getaway, we're here to help. Enabling you to browse and choose from a selection of different cruise lines, along with tailoring cruise escapes just for you, you can plan your dream holiday in no time. However, our wide collection of cruise deals isn't the only reason why we're the largest independent UK cruise agent.

Why book with Iglu Cruise?
Book with confidence

We are ABTA and ATOL protected, so your booking is financially secure.

Outstanding service
Dedicated support

Our customer care team is always here to help, even after you book.

Price match guarantee

The best value in cruising. If you find a better price, we will match it.

Everything in one place

We handle everything from your cruise and flights to hotels and transfers for a seamless, stress-free holiday.

My Booking

You can use My Booking to add and amend aspects of your booking, such as:

  • To make payments
  • To access links to your tickets
  • To access the Customer Contact Form where you can request for changes to be made such as name changes, amendments to contact information and personal details, changes to bed configurations and dining times
  • To access the Web Chat where you can receive support from our dedicated Customer Service team with changes such as adding or cancelling passengers, cabin or flight upgrades, and adding drinks packages
  • To add your Advanced Passenger Information, book parking and shore excursions

Log in securely

To log in to the My Booking portal, you will need your Booking ID, email address and the postcode of the lead passenger.

Log in to My Booking

Iglu Cruise Help Centre

If you have any questions about your booking with us or cruising in general, you’re likely to find the answer in our Iglu Cruise Help Centre. Whether you are new to cruising, or have cruised many times before, there is a huge amount of information to guide you further such as:

  • How can I contact you?
  • How will I receive my tickets and boarding passes?
  • What is an embarkation and disembarkation port?
  • Complimentary port car parking (P&O Cruises, Princess Cruises and Cunard)
  • Sales and Customer Service Opening Hours

Don't forget to use the handy search bar function on the Help Centre home page to find the information that you are looking for within our FAQs, or the different sections below that are divided by topic.

Terms and conditions

Please review our terms and conditions for cancellations, changes, payments, insurance and more.

Cruise holidays

As the UK’s largest cruise specialist travel agency, we have the greatest choice and prices when it comes to choosing the best cruise holiday for you - all easily findable on our site:

More inspiration

If you’re looking for more inspiration, check out our:

For shore excursions, check out offers with our official tour partners Venture Ashore.

  • Cruise deals: luxury cruises,
  • Cruise added to your wishlist

    Manage your wishlist 0