Important Information

We recommend that you read carefully the important information detailed below, as well as our Frequently Asked Questions. In addition, please see our dedicated guides for further information on Brexit and the failure of Thomas Cook.

Your Booking

Your Booking Acknowledgement is issued by Iglu.com Ltd. who acts as retail agents on behalf of the supplier with whom your booking has been made. Your reservation is subject to the supplier’s terms and conditions, and you are bound by these conditions. All details are subject to confirmation by the supplier.

Do you have a post-booking query? Get in touch with our support team filling in this form.

Balances of Payments Due

Please note that balances of payments due must be received by Iglu.com up to 17 weeks prior to departure dependent on your Operator. This will be confirmed on your booking acknowledgement. With World Voyages or Sectors thereof, monies will be required no later than 16 weeks in advance. 

Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.

Cabins booked on a ‘Guarantee’ basis.

Many cruise companies offer a discounted rate for cabins booked on a ‘Guarantee’ basis. This means that the cruise line will allocate your cabin number either close to the date of the sailing or on the day itself. You will be guaranteed a minimum standard of cabin (indicated by the cabin grade), but you will not have any further say in your cabin allocation. We are not able to accept any special requests regarding the position of the cabin, cabin facilities or bed configuration. If you are travelling with others, there is no guarantee that cabins will be located close together or will be of the same grade.

Cancellations

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com. Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed. Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £25.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions. Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice. Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Amendments and administration fees

Where amendments to your booking are permitted by your supplier, Iglu.com reserve the right to charge a £25.00 fee per person, per amendment on top of any charges levied by the supplier.

An administration fee of £10.00 per booking applies for posting tickets that are available in an electronic format. As this process requires us to provide the operators and airlines with your advanced passenger information, which is also available for you to provide online we need to have the correct passport information from you. We take no responsibility for mistakes in advanced passenger information.

Foreign and Commonwealth Office Advice

General travel advice by the Foreign and Commonwealth Office for travel abroad. 

You can find Iglu.com's full terms and conditions at www.iglucruise.com/terms

For further information on cruises we offer a wide variety of holidays from Caribbean cruises to Med cruises and from luxury cruises to cheap cruises.