Important Information

We recommend that you read the important information and use the relevant resources detailed below.

Thomas Cook Information

My Booking

You can use My Booking to add and amend aspects of your booking, such as:

To make payments
To access links to your tickets
To access the Customer Contact Form where you can request for changes to be made such as name changes, amendments to contact information and personal details, changes to bed configurations and dining times
To access the Web Chat where you can receive support from our dedicated customer care team with changes such as adding or cancelling passengers, cabin or flight upgrades, and adding drinks packages
To add your Advanced Passenger Information, book parking and shore excursions

To log in to My Booking you will need your Booking ID, email address, postcode and the date of birth of the lead passenger.

Iglu Cruise Help Centre

If you have any questions about your booking with us or cruising in general, you’re likely to find the answer in our Iglu Cruise Help Centre. Whether you are new to cruising, or have cruised many times before, there is a huge amount of information to guide you further such as:

How can I contact you?
How will I receive my tickets and boarding passes?
What is an embarkation and disembarkation port?
Complimentary port car parking (P&O, Princess & Cunard)
Sales and Customer Care Opening Hours

Don't forget to use the handy search bar function on the Help Centre home page to find the information that you are looking for within our FAQs, or the different sections below that are divided by topic.

All About Cruising
Plan Your Trip
Manage My Booking
Tickets & Important Documents
Payments And Policies
Covid-19 Hub

Terms & Conditions

Please see our T&Cs for cancellations, changes, payments, insurance etc.

If Iglu Cruise is your travel agent, please see here.

If Iglu Cruise is your tour operator, please see here.

Cruise Holidays

As the UK’s largest cruise specialist travel agency, we have the greatest choice and prices when it comes to choosing the best cruise holiday for you - all easily findable on our site:

If you’re looking for more inspiration, check out our:

For shore excursions, check out offers with our official tour partners Venture Ashore.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)

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