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Cruise holidays booking & enquiries

Enquiries and Sales: 0203 696 9450 or iglucruise@iglu.com

Aftersales and Customer Care: 0203 696 9453 or customercarecruise@iglu.com

For opening hours, see bottom of the page.

Location Map

Postal Address:
165 The Broadway
SW19 1NE

Other Contact Details

Customer Care: 0203 696 9453, customercarecruise@iglu.com 

If you are travelling outside of two weeks and are looking to make amendments to your booking or dining time or would like to provide some feedback on your recent holiday, please email us with your requirements. One of our team will get back in touch with the appropriate prices and any further information. Customer care line opening times are as follows Mon-Fri 08:00-20:00, Sat 09:00-17:00, Sun 10:00 - 16:00

If your booking number begins with the letter 'T' e.g T441322 then you can call our specialist bespoke holiday team on 020 8544 6302, who can assist with any detail of your booking. Please note, this team line is open Mon-Fri 08:00-20:00, Sat 09:00-17:00 and Sunday 10:00-16:00.

Concierge: 0203 696 9469, concierge-team@iglu.com 

Our experienced concierge team can help take care of all your holiday extras. If you would like to add parking, shore excursions or hotel stays onto your existing booking then the team are on hand to assist. The Concierge team can also help you book your travel insurance or assist in finding upgrades to your flights or cabin. Read more about the Concierge services we offer. Please note, this team line is open Mon-Fri 09:00 - 18:00, Sat 09:00 - 18:00, Sun 10:00 - 16:00.

Invoice & Ticketing Queries: 0203 696 9456

Accounts: 0203 696 9455

Pay your balance online
: online payment

Post cruise complaints: customerrelations@iglu.com

Website/Business Enquiries: editor@iglu.com

Jobs: jobs@iglu.com

Editorial/Content: editor@iglu.com

Press Office: iglu@hillsbalfour.com

Website/ Business Enquiries: 0208 544 6428

Bank holiday opening hours:

The Customer Services Team are available 10:00am - 4:00pm on bank holidays.

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We are ATOL Holders and members of ABTA for your financial protection.

Iglu Cruise 10 years
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What our customers say

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

(October 2017)

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

(September 2017)

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