Customer Care: 0203 696 9453, customercarecruise@iglu.com
You can also get in touch by filling in this form.
If you are travelling outside of two weeks and are looking to make amendments to your booking or dining time or would like to provide some feedback on your recent holiday, please email us with your requirements. One of our team will get back in touch with the appropriate prices and any further information. Customer care line opening times are as follows Mon-Fri 08:00-20:00, Sat 09:00-17:00, Sun 10:00 - 16:00
If your booking number begins with the letter 'T' e.g T441322 then you can call our specialist bespoke holiday team on 020 8544 6302, who can assist with any detail of your booking. Please note, this team line is open Mon-Fri 08:00-20:00, Sat 09:00-17:00 and Sunday 10:00-16:00.
Concierge: 0203 696 9469, concierge-team@iglu.com
Our experienced concierge team can help take care of all your holiday extras. If you would like to add parking, shore excursions or hotel stays onto your existing booking then the team are on hand to assist. The Concierge team can also help you book your travel insurance or assist in finding upgrades to your flights or cabin. Read more about the Concierge services we offer. Please note, this team line is open Mon-Fri 09:00 - 18:00, Sat 09:00 - 18:00, Sun 10:00 - 16:00.
Invoice & Ticketing Queries: 0203 696 9456
Pay your balance online: online payment
Post cruise complaints:
customerrelations@iglu.com
Website/Business Enquiries: editor@iglu.com
Jobs: jobs@iglu.com
Editorial/Content: editor@iglu.com
Press Office: iglu@hillsbalfour.com
Website/ Business Enquiries: 0208 544 6428
Bank holiday opening hours:
The Customer Services Team are available 10:00 - 16:00 on bank holidays.