165, The Broadway
SW19 1NE
London
Thank you for your patience!
Our sincere apologies. Since the world has reopened we have been experiencing very high volumes of contact.
We are doing all we can to restore our usual prompt level of service.
Please note, you can find answers to many of your questions on our FAQ site
If your query is regarding testing, vaccinations and other pre-departure requirements please see our Covid-19 Travel Information section. For specific up to date pre-departure information, please visit your cruise line’s website.
If you wish to amend your booking, please submit the Booking Amendment Form by logging into your Customer Portal.
If you are departing in the next 3 months and need assistance, please chat live with one of our customer care advisors.
Our web chat opening hours are 9am - 6pm, Monday - Sunday.
Thank you for your understanding during this exceptional and unprecedented situation.