Covid-19 Travel Requirements

  • Over 1.5 Million Happy Cruise Customers

  • Rated Excellent
  • ATOL Protected

Contact Us

Customer Service Enquiries

Our customer care opening hours are as follows:

Monday: 9:00 - 18:00

Tuesday: 9:15 - 18:00

Wednesday: 9:00 - 18:00

Thursday: 9:00 - 18:00

Friday: 9:00 - 18:00

Saturday: 9:00 - 18:00

Sunday: 9:00 - 18:00


165, The Broadway
SW19 1NE

Thank you for your patience!

Our sincere apologies. Since the world has reopened we have been experiencing very high volumes of contact. 

We are doing all we can to restore our usual prompt level of service.

Please note, you can find answers to many of your questions on our FAQ site 

If your query is regarding testing, vaccinations and other pre-departure requirements please see our Covid-19 Travel Information section. For specific up to date pre-departure information, please visit your cruise line’s website.

If you wish to amend your booking, please submit the Booking Amendment Form by logging into your Customer Portal.

If you are departing in the next 3 months and need assistance, please chat live with one of our customer care advisors.

Our web chat opening hours are 9am - 6pm, Monday - Sunday.

Thank you for your understanding during this exceptional and unprecedented situation.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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