Covid-19 Travel Requirements
  • Over 1.5 Million Happy Cruise Customers

  • Rated Excellent
  • ATOL Protected

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Customer Service Enquiries

Our customer care opening hours are as follows:

Monday: 9:00 - 20:00

Tuesday: 9:15 - 20:00

Wednesday: 9:00 - 20:00

Thursday: 9:00 - 20:00

Friday: 9:00 - 20:00

Saturday: 9:00 - 18:00

Sunday: 9:00 - 18:00


165, The Broadway
SW19 1NE

Coronavirus Travel Impact

Our enquiry Form is currently unavailable. We are moving towards quicker and more efficient ways of communicating with our customers. Chat live to one of our customer care advisors today! Our web chat opening hours are Monday - Friday 9am - 8pm, Saturday - Sunday 9am - 6pm.

Please see our Covid-19 FAQs for queries relating to testing, vaccinations and so on regarding your cruise holiday.

As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.

If your query is about travel and boarding restrictions you may find the information you are looking for here:
Cruise Line Embarkation Policy Updates

If your query is about cruise line change and cancellation policies you may find the information you are looking for here:
Cruise Line Flexible Change and Cancellation Policy Updates

Thank you to our customers for your understanding during this exceptional and unprecedented situation.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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