Our customer care opening hours are as follows:
26/05 Tuesday 8am - 10am
27/05 Wednesday Closed
28/05 Thursday Closed
29/05 Friday Closed
30/05 Saturday Closed
31/05 Sunday Closed
1/06 Monday 8am - 4pm
We are doing this to be able to serve our customers more efficiently. We apologise if you have attempted to speak with us, but have found longer than usual wait times. We are experiencing unprecedented volumes in the call centre as we work as fast as we can to prioritise and process over 20,000 booking changes.
The decision to close the phone lines was not taken lightly, our customer service team will still be working tirelessly through our backlog of emails, administrative tasks and process refunds that require urgent action in date order. We will be reviewing the opening times on a daily basis to make sure we are offering our customers the very best service. We hope to be back to fully operational hours as soon as possible.
Thank you for your patience. We appreciate your support during these uncertain times, please be assured that we are doing everything we can for our valued customers.
As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.
We have increased the number of staff to handle these calls and we are dealing with customers on a priority basis, with those customers currently travelling or with imminent departures being dealt with first. Please refrain from calling if your query is not urgent, please use our customer contact form so that we can direct your query to the relevant department and get back to you as soon as possible.
If your query is about travel and boarding restrictions you may find the information you are looking for here: Cruise Line Embarkation Policy Updates
If your query is about cruise line change and cancellation policies you may find the information you are looking for here: Cruise Line Flexible Change and Cancellation Policy Updates
Thank you to our customers for your understanding during this exceptional and unprecedented situation.
We are ATOL Holders and members of ABTA for your financial protection.
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. " Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! " Gary (February 2019) Read more feedback