Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits
0203 848 3600
  • Over 1.5 Million Happy Cruise Customers
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Customer Service Enquiries

Our customer care opening hours are as follows:

Monday: 10am - 4pm

Tuesday: 10am - 4pm

Wednesday: 10am - 4pm

Thursday: 10am - 4pm

Friday: 10am - 4pm

Saturday: 10am - 4pm

Sunday: Closed


165, The Broadway
SW19 1NE

For any Press Enquiries please contact:
Hills Balfour
Phone number: (0) 20 7593 1700


Customer Care Christmas Opening Hours

  • 23 Dec: 10-16:00
  • 24 Dec: Closed
  • 25 Dec: Closed
  • 26 Dec: Closed
  • 27 Dec: Closed
  • 28 Dec: Closed
  • 29 Dec: 8-20:00
  • 30 Dec: 8-20:00
  • 31 Dec: Closed
  • 1 Jan: Closed
  • 2 Jan: 9-18:00
  • 3 Jan: 9-18:00

Coronavirus Travel Impact

As a result of the travel disruption and restrictions caused by the Coronavirus outbreak we are receiving high volumes of calls into our Customer Care department.

Please refrain from calling if your query is not urgent, please use our customer contact form so that we can direct your query to the relevant department and get back to you as soon as possible.

If your query is about travel and boarding restrictions you may find the information you are looking for here:
Cruise Line Embarkation Policy Updates

If your query is about cruise line change and cancellation policies you may find the information you are looking for here:
Cruise Line Flexible Change and Cancellation Policy Updates

Thank you to our customers for your understanding during this exceptional and unprecedented situation.

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We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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