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ATOL Protected
The security of your personal information is of utmost importance to us. Below we will set out the Privacy Policy of Iglu.com Limited. As well as Planet Cruise, we operate under the names of Iglu Cruise, Iglu Ski and Iglu Lapland. For any data that we obtain from you, Iglu.com Limited is the data controller the purposes of appropriate data protection laws.
Below we outline what data we use, how is used and what choices and rights you have in respect to the data that is held.
We are acting in compliance with current data protection laws in the UK and the EU. Future changes to our Privacy Policy will be published on this page.
If enquiring for information or a quote – you are able to contact us via the telephone or by completing a form online. In doing so we will ask for some simple contact details (phone number, email and name) as well as record details of your general or specific requirements.
Our team will then use this information to help find you a holiday and communicate options to you. You may ask for our team to stop providing details of holidays or offers tailored to your requirements at any point.
In proceeding to book a holiday, the information that we will require may vary depending on a number of factors. These are:
We must pass on the information required by those fulfilling your travel services. We will only pass on information relevant to the service. We will work with any suppliers to ensure that any data passed to them is adequately protected and adheres to the levels of privacy and data security practised by us. In all such cases, the supplier of travel services is a Joint Controller of your data and such data is processed in accordance with their individual privacy policies and notices. These are available to view on their own websites or are available on request by contacting Iglu.com Ltd’s Data Protection Officer using the details below.
In all cases we will record and securely store:
In some instances we will also need:
Card data storage
In all instances, we must store the lliast four digits of a payment card number and an authorisation token. This allows us to offer our customers certain services, primarily the ability to book a holiday with a low deposit. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information and card data. We also follow the Payment Card Industry Data Security Standard (PCI DSS).
When you register for a customer account, you will be asked to provide the following details:
Bookings or enquiries may be linked to your account. Furthermore, you will be able to build a ‘shortlist’ of holidays. Any details provided in the enquiry or booking process, (see above) may be saved to your customer account so that you are easily able to access, correct and use this data when making further bookings or enquiries. This may include the details of people in your travelling party, who will have provided you with such details with their permission.
In addition, we may personalise your website experience based on:
You may deactivate your customer account at any time. This will result in the deletion of some, but not all, personal information. Data required to fulfil an upcoming holiday or relating to previous travel will be retained, though will no longer be linked to an associated account.
Third Party Review sites.
We work with both TrustPilot and Feefo.
Once a booking has been completed, we will provide your name, email address and the name of the holiday booked to one of the above companies.
Your information is used solely to send a survey on our behalf. This allows us to measure the effectiveness of our services as well as provide you with an opportunity to quickly and easily provide feedback which we can then act upon as necessary. Your feedback is published on the appropriate third party site. In each instance, we will be provided with details of who has left feedback, though you will have the option to publish your feedback anonymously so that you cannot be publicly identified. We reserve the right to reply to reviews publicly, taking care not to communicate any personal information from which you could be personally identified. We reserve the right to reply to reviews publicly, taking care not to communicate any personal information from which you could be personally identified.
Should you not prefer to be contacted by TrustPilot or Feefo or any other third party site that operates similarly, let us know. In asking not to be contacted by such parties will not prejudice the service provided to you in any way. Upon booking, you will be provided with alternative methods of contacting our business directly to provide feedback and get any immediate concerns or queries addressed.
It is important that we are able to contact you by email, telephone or letter using the contact details obtained at the time of booking to keep you updated about your holiday. This could be to:
We do record most, but not necessarily all, inbound and outbound calls into our business. This allows us to:
We will only contact you with offers, promotions or details of available products and services under the following circumstances.
We will use securely held contact information and details of previous activity including that collected digitally (see below and 'Customer Accounts' above) when you have visited our websites.
We may also collect details of how you use any marketing emails that we may send, including whether you open our emails and what actions you take once you have. Such information may be used to determine the marketing messages that you may see.
We assure you that you will always be able to ask us to stop marketing to you at which point any and all direct marketing will cease (with the exception of any campaigns that are currently in the pipeline for despatch – for example direct mailings already submitted for fulfilment). All marketing emails issued by our business will include an ‘unsubscribe’ link.
Iglu.com Limited do not sell, trade or rent your personal details to third parties unconnected to your holiday. Details are provided to suppliers (E.g. P&O Cruises) connected to your holiday for the purposes of the fulfilment of your holiday only.
Information collected digitally can include your IP address, data from your browser, cookies (see below) and how our website is used and from what kind of device. This can be used for a number of purposes, such as provide aggregate information as to how users may access our site to providing a more individualised service, such as displaying our pages in the right language or personalisation of ads.
This site uses cookies which are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others.
The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
Session cookies
Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. These session cookies expire after a browser session so will not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.
Persistent cookies
Persistent cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitors preferences and choices when using a website or to target advertising.
First and third party cookies
Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies are cookies set the particular website that the user has chosen to visit. Third party cookies are cookies that are set by a domain other than the one being visited by the user.
This website uses Google AdWords, Criteo & Facebook remarketing services to advertise on third party websites to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, Criteo network, or Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google, Criteo & Facebook privacy policies. You can opt-out of remarketing by visiting the links below:
You are entitled to access your personal data held by us at any time. Please email privacy@iglu.com to make such a request. We will be obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.
We will only process your data for as long as it is deemed necessary after which time it will be securely deleted. Any concerns about the ongoing processing of data, including any corrections that may need to be made to any information held, should also be directed to privacy@iglu.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Contact Information: Iglu.com Ltd., Unit 6, 6 Quay Point, Northarbour Road, Portsmouth, PO6 3TD
