Royal Caribbean Cruises

07 Sep 2018

This was our first ever cruise celebrating our 25th anniversary. We planned for almost a year. Every excursion was booked through RC official site via emails sent to me. One excursion waswas very disappointing. The horseback on the beach in Honduras with lunch. The bus ride there was 45 minute drive each way. The horseback ride lasted all of 20 minutes, no lunch provided. We didn't bring a lot of cash, tip and souvenirs only. The driver didn't speak a word so the long ride there and back was likened to a funeral ride. The excursion was to be 51/2 hourswith travel consuming the majority. The rest of the time was spent sitting at the beach with staff pushing other activities for $$. The food was terrible, there was a long table under a hut with about 10 vendors pushing their goods on you. The experience was the worst.

16 May 2019

Fabulous cruise round Caribbean with a two day stay in Miami Beach. Everything went smoothly and to plan transfers were on time. The only problem we had was having to contact the taxi company when we arrived back in port as I had no service on my phone. Fortunately I managed to find someone who phoned them for me.

21 Mar 2019

Fabulous Ship fantastic food and lovely helpful staff/crew

18 Oct 2013

My girlfriend and I just finished a cruise to Bermuda on the Grandeur of the Seas. While we have no complaints about the service, we were a little let down. We have only sailed with Carnival before and had always been told that Royal Caribbean were better. That was not the case for us. The food in the Windjammer was good but not as good as the Carnival ships we've been on. The dining room service staff and food were great, no complaints there. No comedy club? What's up with that? Our housekeeping staff made us feel like we were imposing by asking for a couple of wine glasses for our room. Also, it seemed to take hours to get our rooms cleaned while on other cruise lines it seemed like minutes. I don't blame the staff but it appears as if the company had cut back in housekeeping staff. Some of the staff were less than outgoing in other areas of the ship while service was great in other areas. No consistency. There was a Russian girl in the Windjammer who jumped to my assistance when I said my girlfriend wasn't feeling good. She instantly became a mother hen and got a plate with bland food, even offered to take it to the cabin. Some of the staff were amazing - others less so. We were in an interior cabin and the bed seemed cheap and hard. The shower was so tiny you couldn't really bend over - much smaller than other cruise lines we'd been on. Also we were surprised there was no laundry room to do laundry. It was a great cruise and we would sail with Royal Caribbean again but we wish the service was consistently great.

14 Feb 2020

Have been on many cruises with different cruise lines and found Jewel of the Seas to be excellent. Stayed at the Atlantis pre cruise and joined the ship for a seven night cruise. Food in restaurant could have been better but food in the buffet was great.For the price we paid including flights with Emirates it was definitely value for money. Ship was the right size for us and would definitely go on again. If you want 5 and 6 star ships you have to pay thousands more.

29 Sep 2019

Fantastic time on recent cruise from Venice down the Adriatic to Santorini. Cabin was quite spacious. Ship was very clean and lots to do. Not a great experience at the Speciality steak house and Asian restaurants. Not very impressed with having an 8 hour wait at Venice airport on return home and not being allowed to drop bag off for 8 hours.

08 Mar 2019

excellent ship, superb facilities, food and bars first class. there was something to do for everyone on board. our only criticism is that we did "not get" the humour of the headline comedian, probably because we are british and he was American the ports of call were excellent. all staff on board were very professional , courteous and helpful, especially Pawan," our local football correspondent" in the Windjammer !

08 Jul 2019

Having never cruised before I didn't know what to expect but it was amazing. You could dress as you wished but wish I had taken some special outfits. All the staff could not do enough for you, entertainment was great from bands, theatre like shows, quizzes, comedians. Plenty for all ages and I was amazed how many young people(under 30) were on board. Great range of excursions. Glad we took out the drinks package but did not realise tips would be added to your final bill so I wish I had added these on to package. Food was great which changed daily, so much choice. You don't need cash on board as it just goes on your seapass card which is linked to your credit card. Would definitely cruise again in a few years when we've saved up!

01 Sep 2019

While we enjoyed our recent cruise, I have to say that the price of the drinks was way too expensive - worsened by the additional 18% gratuity added. While all the staff were very friendly and helpful - and the food was very good - we would not either recommend or cruise again with Royal Caribbean, based purely on the extortionate price of the drinks. Also, we found out that the policy of the ship will wait for late excursion returns when guests use Royal Caribbean International trips, but they warn independent travellers that the ship will depart without them; rather distasteful. All in all, Royal Caribbean does not seem to be a very nice corporation and not recommended by my wife and myself.

22 Sep 2019

We had a fantastic holiday visiting Hong Kong, Vietnam and Singapore. The flights, transfers, hotels, locations, ship, staff and excursions where all top class. Would not hesitate in recommending IGLU Cruises for booking a holiday

13 Apr 2019

My family and I specifically chose the Empress of the Seas for its itinerary-Cozumel, Havana (overnight), and Nassau. After reading some of the reviews on Cruise Critic, I was a bit worried about sailing on this specific ship. No worries! My family and I were presently surprised at the service and how well maintained the ship was. The ship is the smallest in the NCI fleet, which was fine by us! Mega ships are overrated; being on a smaller ship makes it much easier & quicker to learn the layout of the ship and you can walk from one end to the other in 5 minutes! Excellent dining experience in both the dining room and the Windjammer cafe! Huge selection of foods available...and quality of the food was very good to excellent. Desserts at the buffet were much better than I remember from my past experiences on NCL and Carnival. There were options for beverages at the Windjammer for those who chose not to purchase the pricey drink packages-lemonade, iced tea, fruit punch, water, and coffee. The coffee was much too strong for my taste, but it was decent. Staff on the ship couldn’t have been more helpful-from Deny (our room attendant), to our waiters in the dining room-Valento and Viny, and who can forget the hilarious activities staff who made playing trivia every day a hoot! Our accommodation was an oceanview stateroom. Yes, the rooms are small, but how much time do you actually spend in your room!?! I don’t know about anyone else, but I go on cruises to spend time in the ports of call, on the sun decks, and at activities, not wasting away in my room!!! Past posts indicate the ship is in poor repair and musty/dirty. I can tell you that I found none of this on the Empress of the Seas. I am a neat freak so I would have definitely noticed these things! No areas of the ship were closed off due to maintenance when we sailed (as I had read in previous posts). The pool and hot tubs were well maintained and were never shut down. Embarkation and debarkation when stopped at ports of call was quick and painless. I was a tad worried about getting sick on a cruise, given what is publicized in the media so often. The staff went above and beyond to encourage passengers to wash their hands or use hand sanitizer before meals to help with the spread of germs. I can tell you as a nurse I sincerely appreciated this! Shout out to Neilbert for greeting us at the Windjammer Café multiple times a day and encouraging us to “washy washy”!!! I would definitely consider traveling on the Empress of the Seas in the future!

12 Oct 2019

In general the cruise was good value for money. However... Royal Caribbean could be more considerate to passengers and their wallets! For example the “recommended“ rates for gratuity payments to the housekeeping and dining room staff were exhorbitant. Also the few shops were very limited and the merchandise was expensive high-end luxury goods. Drinks also were very expensive. If you were not a sunbather there was little to do on board during sea days; the “library“ was little more than a collection of half empty shelves offering rather tatty volumes, mainly fiction novels perhaps donated by previous guests. A maximum of three or four jigsaw puzzles were available and only one had a full complement of pieces! The same puzzles were worked on repeatedly by guests who could have been offered a larger selection. The food was very nice and exceptionally plentiful, although a higher level of cuisine was available at extra cost, of course! The main dining room meals were excellent and the waiters very attentive and friendly, always with a ready smile. Our stateroom, interior, was extremely small and the wardrobe space very limited given that we had brought clothes for three formal nights and other smart casual outfits over a 14 day period plus there was no Launderette or self ironing facility provided. A next day laundry service was available at considerable extra cost. The beds were very comfortable and the room was very quiet and we slept really well. Our cabin housekeeping chap was very hardworking, friendly and helpful. The staff were all very friendly, courteous in the extreme from the captain through to the ship’s crew, housekeeping and dining room staff. Hand washing Hygiene levels were also extremely high which was good to see. The theatre shows were good in the main, comedians were very good, especially on the last night. Would we travel with Royal Caribbean again? Probably not, (unless we had a very good deal)!

06 Oct 2019

Just did a 12 night cruise and absolutely loved everything about it as I've done many cruises now,crew amazing,itinerary amazing for the money,drinks package absolutely shocking and the food was amazingly,pity about the drinks packages for us normal working people,where else would you pay $8 for a beer,NOWHERE

29 Aug 2018

HI GREAT CRUISING HAVE BEEN THROUGH THE MEDETERAINIAN AND THE SEAS WERE STORMEY THE WAVES WERE WILD BUT THE SHIP COULD COPE WE SAILED FROM SOUTHAMPTON PORT STRAIGHT TO THE CARRIBIAN AND PORT LOCATION WAS MONTAGO BAY THE SUN WAS SHINNING AND MY WIFE SAID SHE HAND THE MOST AMASING ADVENTURES IN HERE WHOLE LIFE LOVE TO SAY A GTREAT BIG THANK-YOU TO ROYAL CARRIBEAN

18 Aug 2019

Second time on time on the Symphony of the Seas - it's a phenomenal boat with wonderful, committed staff and a huge variety of things to do on board. Accommodation is excellent and the table of excursions for the Caribbean was outstanding. My only issue with the vessel was the food choices for Vegetarians both on the boat and on the two Islands where Royal Caribbean operate the kitchens.

11 Sep 2019

Loved every minute of it staff just wonderful our first cruise but not our last

12 Jul 2019

We were on the land /cruise tour walls,warriers,panda and Yangtze River Cruise In May/June 2019. This is our second holiday of this type, the first being Borneo orangutans and cruise also book with Planet/Iglu Cruise. The whole holiday was excellent, my only complaint being on the Wendy Wu part of the holiday and the Yangtze rive Cruise ( the ship was damp, dated and awful). Spectrum of the Seas is a amazing ship very similar to Ovation, there was a lot of Chinese passengers on board, on the plus side they hardly drink, so the bars are quite. The food in Windjammer was excellent in fact it was better than the MDR so we mostly ate there. I have no complaints about the Spectrum, in fact would love to go on her again.

09 Sep 2019

Amazing service from Iglu from start to finish. Even with Hurricane Dorian taking place while me and my family were away, Iglu kept me informed, re-booked our flights and even arranged a complimentary airport transfer. 1000% recommend booking a Royal Carribean Cruise, The Harmony of the seas was incredible.

10 Nov 2011

We are just back from a 12 night cruise on Mariner of the Seas, even though we are frequent cruisers, this was our first time on Royal Carribean, that being said we had been on Celebrity earlier in the year and they are very similar as regards process. Royal Caribbean were brilliant and even though Mariner is an 'older' ship we could not fault it. We had a junior suite and the extra room and walk in wardrobe were just what we needed. Quality of food was excellent in main dining room and speciality restaurants were of high quality, service across the ship was first class and the staff were all very friendly and efficient. The itinery was the best I have ever been on and the visit to the Holy Land was the highlight, we took two long tours each day we were there and they were of very high quality. The weather was an unexpected bonus and we had a really memorable holiday. The down sides were few but one of our favourite bars - the observation bar was closed EVERY day from 5:30pm to 8:30 pm for a frequent cruisers reception so the sail aways were not as spectacular as they could have been and had the weather been bad this would have been a major issue. The disembarkation on the final morning (raining) was rather chaotic and badly organised, small complaints from a great cruise in a great ship with a fabntastic crew, but the places visited were outstanding.

22 Sep 2019

We had an amazing week weathernot always kind but all in all a good trip

17 Apr 2019

We really enjoyed our cruise. All staff really friendly and helpful. The only disappointment was that they didn’t unforced the dress code. Too many people turning up on the restaurant in shorts and tracksuit bottoms.

24 Jun 2019

Room as not what we expected with a full length window. The ship was over crowded. Had an extra day at sea instead of a port of call due to a 2 hour delay leaving, why? Excursion services were unhelpful unless your booking a trip with them. Dining room food was not as good as the buffet restaurant, it seemed to be sitting around too long. The formal night was no different to any other night. All in all couldn't wait to get off the ship.

28 Feb 2020

Having booked my cruise with IGLU and parted with a larger than i would have expected deposit, going to a lot of effort to make a special request to my company for holiday , i am now told that for no good reason my holiday is cancelled. I now have to Fight to get my deposit back ! Don't do business with IGLU and don't be sucked in by their initial effort to gain your custom! as once they have your deposit all decency seems to evaporate, and you get treated with complete contempt ! Thanks for nothing but a lot of grief and heartache ! Don't touch this company with a barge pole unless you want to be treated as I have !

03 Jun 2019

Great ship with excellent facilities and dining options. Really enjoyed using the very well equipped gym. Stateroom very comfortable and clean. Our cabin attendant was lovely and very helpful. Entertainment exceeded our expectations. The crew were all really helpful and provided excellent customer service.