Norwegian Star Reviews

Cabin was very small, smaller than any other cruise we've been on. The complimentary buffet and restaurant food was diabolical. I tried to have a beef Cury once and couldn't even cut the meat with my knife, let alone eat it, there was no seasoning at all, everything was cold, Luke warm if you were lucky. They wouldn't cook a fried egg at breakfast in the buffet station. they'd cook broken eggs for omelettes but wouldn't cook a whole egg. They gave my husband a can of beer but wouldn't give a can of lemonade, they said they had to poor it into a cup !!!!!!! Entertainment was very hit and miss. There was literally nothing put in place for Christmas and New Year. They had a party on the deck for New Year, nothing in the restaurants, nothing anywhere, very, very poor. The only thing that saved this cruise were the crew were brilliant and we met some great cruisers, all saying the same about the food. You had to use the specialty restaurants to get a decent meal and that meant spending more money, what a surprise !!!. We have always rated NCL but if the had been our first experience of them we would not be cruising with them again, In fact, we still may choose not to cruise with them again because of this poor experience.

Restaurant food excellent, buffer mediocre. All staff superb apart from two men on the customer service desk who didn’t want to be there. Organisation poor eg tenders (appalling), no ship wide announcements (nothing in breakfast). Cruise Director didn’t engage with guests. No ‘lectures’ or even info about next port of call. Theatre entertainment mediocre. No ‘index’ of films on stateroom tv and those shown were on repeat and limited. Stateroom & balcony small, cabin shower-room cramped due to poor layout.

The itinerary for this cruise was good. Unfortunately due to the weather it was unable to dock in the first 2 ports so more time was spent onboard. There seemed to be no contingency plans for activities for this extra time onboard. The buffet food was below expectations based on other Norwegian cruises we have experienced. However the food in the complimentary dining rooms was fine. Our cabin was clean and as expected with a visit everyday from our cabin attendant. On the whole the staff worked very hard.

NCL everything is an extra anything on the ship even basics like water has to be paid for and then USA taxes applied despite buying the goods tax paid in Europe

Ship docked miles away from cities, Stockholm 38 miles, Amsterdam 28 miles, no free shuttle buses provided. Time ashore was limited, Amsterdam sailed at 1. 45pm. Theatre was cramped. Meals in dining room got monotonous with very little change of menu. Prices for wine/beer were expensive as were the shore excursions.

Chose this cruise due to the excellent itinerary of 6 port days and 4 sea days to several Baltic countries but was dis appointed by only a half day stay in Holland which was cur even shorter due to traffic accidents on the roads near the cruise port which resulted in an hour less in the destinations. The ship visited Gothenburg, Stockholm, Tallin, Helsinki,Copenhagen and Amsterdam leaving from Southampton.

The ship was lovely, staff and food were all great. The thing that really let it down for me was the organisation; particularly in relation to getting people on/off the ship. The excursions we booked through NCL didn't go well either - We nearly missed the ship once, and we paid hundreds just to get 2 hours in Amsterdam. There was always an excuse but it just happened too often and there should have been contingency plans in place (e. g. a computer glitch meant we had to queue and wait for 90 minutes to get back onboard). Every time something went wrong, staff just panicked and we didn't get any consistent message. Despite buying the drinks package we also got incorrectly charged for drinks on the last night and had to follow it up twice to make secure the charges got corrected. We also got tired of the seemingly constant 'upsell' (e. g. we got several calls to the room and had acquired a pile of marketing leaflets that had been put on our door). The daily newsletter always got published late (e. g. often after 9/10am . . . often after I wanted to check breakfast times, etc. or other details before I got off in port). It just needed to be better organised - Even little things like making the movie times available would have been fab (they showed great films but with no clue as to what was showing and when in our room we couldn't plan for it and never got to see a film start to finish).

Great ship, staff were amazing, food was great. Room was snug (inside cabin) The bars were nice, bit annoying that you couldn't get all the same drinks at all the bars. The drinks menu on the NCL website is different to the actual menu on board. Public toilets when at sea seemed to get blocked. Shows were good, and plenty of activities to do around the ship i. e quizzes, bingo, dance classes. We felt ship excursions very expensive. The ports we docked at were all quite a distance from the centre, so you have to pay for transport to get in to main parts. None were walkable. However once in town we had an amazing time. The daily 'whats on' letter had to be collected rather than delivered to your room, think they wanted you to use their app, but we could never get it to load unless we logged in to the internet. Would definitely use NCL again we had an amazing time

It’s the first time that I went on a Norwegian cruise and the ship was called Norwegian Star. The crew were amazing and the entertainment was good. The cabin was small, there is no kettle supplied and no coffee and tea facilities in the cabin. There is one UK standard socket which is positioned close to the vanity mirror shelf and cannot be used because you cannot fit a plug due to its position. You cannot have a proper coffee without having to pay for it even though you purchased the drinks package.

No outdoor seating. No quiet place with comfy seat and a view. Food needs to improve. All seats so high I couldn’t touch the floor. No tables at restaurants for sharing as solo traveler. Had to ask for anything extra ie coffee facilities for room. Next day programme. You said it was for environment reasons but you flooded us with sales leaflets.