Summary:
We feel that we did not get value for money with this cruise. NCL to us were more concerned with extracting more of our money despite the fact we had paid a considerable amount for a week away. We had the ultimate beverage package, yet were still unable to get Lavazza coffees outside of meal times within the package. The entertainment was very repetitive and for such a large ship we really expected more. Food was absolutely spectacular - must give credit where it’s due. Cabin was very nice however we had to move from deck 8 to deck 12 after three nights due to excessive noise from the Bliss Lounge. This was going on until 2am each morning. At first Guest Seevicestold is that we needed to call them as it was happening so they could assess the noise. As if we would make it up! Our floors, shower door, phones were physically shaking and vibrating due to the high bass from the lounge. We were moved after complaining again, the next cabin was much better. Cabin stewards were not very good - in our first cabin he was not going into our cabin until 1500/1600 hrs each day! The service was generally good, but there’s just something missing. NCL can offer you anything you want - if you pay for it. We felt we’d paid enough though for a week, but the amount we paid actually only got us the entry level of an NCL cruise. Some areas of disembarkation seemed disorganised. Overall we did enjoy parts of the cruise, but we will certainly not return to NCL. Our money can get us much more with the likes of Marella and so that’s who we will go with in future.