MSC Musica Reviews

The staff were faultless with great activities.

We found the Ship was really good, well maintained and clean. All members of staff on board were very helpful and had a smile on there faces. We had a really good Cruise, and we could not Fault the help we had from the Iglu representative

MSC Musica exceeded our expectations, the staff, food, entertainment, cabin were all good.

We have had a wonderful holiday and we’re really pleased with Iglu Cruise and everything they did to make this a special holiday.We had a fabulous time and enjoyed the wonderful excursions.

Overall good experience, excellent food, professional staff, destinations etc.

We really enjoyed our cruise and would highly recommend going on one. Food was brilliant, theater shows amazing, excellent staff who worked their socks off, plenty of bars and lots of amenities.

Lovely ship, spotlessly clean as cleaning seemed to go on all day which was good. Staff exceptionally nice albeit some were overworked especially at the bar areas which also dealt with soft drinks and ice cream. Food mostly excellent but self service restaurant sometimes was a hit and miss. Customer Help Desk could really be more helpful and you have to press them if you have an important issue. Irritating when you ask a young member of staff onboard a question and you get back an enormous smile instead of an answer since not all can speak English.The theatre was a beautiful and attractive one just as you would expect, and the acts were fabulous. Looked forward every evening to this. All in all a lovely cruise but not sure if it was value for money.

I will never cruise with MSC again first and last time ships crew members above cleaners bar staff and general workers were to be frank quite ignorant although we missed our transfer from the port of Venice and had to pay 40euros for a taxi through no fault of our own we have not received any form of apology from them in my opinionMSC stands for most ship cruise line

CONS -Embarkation - we were waiting for two hours in the port. The port guy was constantly shouting at you and people waiting. People in the queue were very poorly mannered, kicking, pushing you and trying to skip the long queues -MSC gave us incorrect drinks package and then blamed our travel agent saying travel agent provided incorrect info ( not true) -MSC allocated our preferred restaurant incorrectly and blamed our travel agent asking for that specific restaurant as per our request (not true) -Dirty bedlinen in the cabin ( stains) -Dirty bathroom ( dirty door, mirror, rust and dirt in the shower) -The balcony cabin is old and carpet/ furniture needs to be replaced very badly - The balcony is dirty and rusty - Customer service is non existent -at the very best they will ignore your complaints, otherwise they will shout at you , they could not care less about your comfort or satisfaction -Cold water at all tea stations- impossible to make a cup of tea -The pool was impossible to get into- too many poorly mannered people pushing you out of the way and kicking you ( we have got a balcony cabin Fantastica experience, which was supposed to be a luxury experience- what a joke!) -The Italian staff were very rude , inpatient, poorly mannered. They were constantly raising their voice and shouting at you. Anything we were asking for was too much of a trouble for them - Our waiter at dinner was really good but service in the restaurant during lunchtime was awful - the waiting staff was ignoring you, you could sit there for 30 min waiting to get a menu, the waiter at the door shouted at you when asked to take order ( shouting that he is not taking orders as he is a door waiter) -They will charge you for water in the cabin even when water is included with your package - They will add Unicef charge to your bill without asking you - I have got a severe allergic reaction within 10 minutes of drinking their cheap pina colada at the pool -They will mix french and english speaking groups together on excursions to earn more money, pure greed ( and will still charge you 90 euro per person). -Disembarking was terrible, staff were treating you like a cattle, long queues again for 3 hours, staff shouting at you, people kicking and pushing you, arrival was also late -Buffet was a mess, people running around, pushing you out of the way and trying to skip long queues - The wines included in the 30 euro per day package were very cheap and of a very bad quality , MSC cocktails gave me a severe allergic reaction PROS -The food was very tasty -Ports / towns where we stopped were very nice - especially Dubrovnik , Venice, Lecce, Mykonos, Olympia -Some Asian staff were very good, polite and friendly -Excursions were interesting and well organised ( except for the guide called Eva in Athens - Acropolis, Plaka and Museum tour- my advice would be to avoid this one) -Entertainment was really good

Great cruise. All flights and transfers worked out to perfection. Hotel Hilton In Durban excellent. Had a wonderful time.