MSC Meraviglia, MSC Cruises

When we booked the cruise (family of 2 adults and 2 Young kids) there were no reviews, since it was a brand-new ship. A month before our trip we read reviews from all over the web and we got concerned. The following is our point of view all though we came with very low expectation: The good: It is a new ship which most of the ship is beautiful and clean ! Security is good and firm. Some of the shows were lovely. There are two shops that needed to pay (chocolate and ice cream) that were excellent. Restaurants the service was good. The bad: Food- is horrible !!!!!! all restaurants have poor base ingredients, when we complained we noticed that no one really cared, so we only ate salads and pizza at the buffet restaurant. Service was not good when we needed any type of service from reception including not answering the phone, it seems they are totally apathetic to their customers. There is no public children playground and the only playground they have is a place that they allowed no parents to stay so you need to leave the children with their own staff. (and even that place was not adequate for such big ship) Overcrowded !!! the entire ship in all public places including restaurants, pools, bars, main avenue is so overcrowded that it gave us a poor experience. It seems that MSC is trying to squeeze money in every different way from their captive market costumers. In total please try to avoid MSC, by doing that may by they will start respecting their customers. Thank you,

just back from a 7 night cruise on this ship. It is a fabulous ship and we had a great time. the buts are as follows. the food in the complimentary dining rooms was not good. in fact very disappointing. cold and stodgy food.the roast beef was good but three very skinny slices of lovely beef. the only saving grace was the puddings. the buffet on the 15th floor was fair and the rotisserie meat was good. we had a free drinks at meal time package and when we got on board and went to the buffet they were offering an upgrade to all inclusive for 68euros. it was great as it included bottled water and coffee. the shows were brilliant the staff lovely the queues at reception were.terrible from 8am to 2am in the morning. so many complaints with the bills. they have a lot to iron out but as this was only the second week i suppose that is to be expected . getting on board was quick but i think its much better if they take your card number before you board. the machines around the ship seemed to confuse people. cabins were great except bad design fault with wardrobe doors. beautifully finished ship but the food let it down. maybe that is the problem with the larger ships. i wish they would have more facilities for solo passengers. i didnt see any sign of where people could meet. also i noticed there were not notices for "friends of Dorothy" the main dance area on the street was agreat place but it could have been bigger and there was not enough seating. there are a lot of people who love to dance and there wasnt room. i personally wouldnt go back on this ship but then i love my food !!!!