Fred. Olsen Cruises

Vaccination Policy

You do not currently need to be vaccinated to sail with Fred. Olsen. If this changes, you will be informed. If this situation changes and you are not able to get fully vaccinated before your cruise date, you will be able to transfer to a later sailing.

Covid-19 Testing

You must complete a lateral flow test 8 days and 3 days before your departure date. Upon both these initial tests being negative, you are permitted to travel to your ship where a third test will be done before boarding. If the test done 3 days before departure is positive, you cannot travel to the port until you have completed a negative PCR test. When returning to the homeport, any tests done are as per government guidelines for that time.

Further detail around requirements specific to your cruise will be provided to you prior to departure and can be checked on the cruise line pages here.

Further detail around requirements specific to your cruise will be provided to you prior to departure and can be checked on the cruise line pages here.

Face Masks

All guests and crew will be required to follow the latest government guidance at the time of sailing, which may include the wearing of face masks. During the initial ‘Welcome Back’ sailings, we expect masks will need to be worn in areas of the ship where social distancing is not possible. When this is the case, only actual medical standard face masks are to be worn, rather than face shields and or forms of face coverings. However, it is understood that not everyone is able to wear a face mask on medical grounds. If this is the case, you will need to provide a letter from your GP to confirm your exemption ahead of your cruise. This will enable Fred. Olsen to make sure you, and those around you, stay safe and healthy during your holiday with us. In this case, you will be provided with a card that you will be asked to carry with you at all times to confirm that you are exempt from wearing a face covering.

Cleaning

Onboard the fleet, Fred. Olsen have adopted cleanliness protocols approved by hospitals, including a sanitation team who will rigorously and frequently clean all surfaces in all areas across the ship with antiviral equipment. Audits will be carried out regularly by a Sanitation Officer, using UV and swab testing for the most accurate results. To ensure this standard is maintained, crew will receive industry-approved training. This thorough cleaning process will also be carried out in your cabin each day, with a further deep cleaning taking place between cruises.

Reduced Capacity

By adapting their onboard experience, including capacity at venues and restaurants, Fred. Olsen can ensure a memorable yet safe cruise holiday for all their guests.

Medical

Medical centres onboard are managed by experienced doctors and nurses, using processes developed by Public Health England to treat guests with symptoms onboard and onshore.

Crew

To ensure a high level of cleanliness is maintained, crew will receive industry-approved training on COVID-19 protocols. Staff are also subject to preboarding and regular testing once onboard.

You are only allowed to to get off the ship at a port of call as a member of an official excursion party organised by the cruise line. There will be a number of shore experience options per port where Fred. Olsen have worked in cooperation with the local destination authorities in order to ensure both your safety and enjoyment. These excursions are limited to 25 guests per party and are to be booked in advance. If this situation changes, you will be notified.

Insurance

With Fred. Olsen's preferred insurance partner, Holiday Extras, cover will include coronavirus, meaning if you become ill during your cruise they will cover medical assistance. repatriation costs and accommodation for you and a companion, should you need it. This policy is available to all guests who meet Holiday Extra’s health criteria, including those aged over 70.

Passports

All guests will require a valid passport to be able to sail, even if the itinerary is not leaving British waters.

Cancelled Cruises

All Fred. Olsen cruises onboard Bolette and Borealis have been cancelled through June 2021. Cruises onboard Balmoral are cancelled up to and including 30th November 2021 and cruises onboard Braemar are cancelled until Spring 2022. The following cruises have also been cancelled:

• 2022 World Cruise
• Bolette cruise to Latin America (and all sectors) from Southampton on 4th January 2022
• Balmoral on 25th January 2023
• Borealis on 17th April 2022

Future Cruise Credit

If affected, you can receive an FCC of 110% of your fare to rebook on an alternative available sailing up to April 2022. Please note that if the new booking is lower in value than the original, the future cruise voucher will be 10% of the new booking value. If the new booking is equal to or higher in value than the original, the future cruise voucher will be 10% of the original cancelled cruise. These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.