Summary:
The ship itself was very lovely .... value for money definitely not I was very disappointed that there were no tea/coffee making facilities in our cabinconsidering what we paid I would of expected that , my previous cruises had them on other cruise lines including a full fridge of chocolate and drinks to purchase obviously , lounge area ,fresh fruit every other day and a bigger balcony for less money, evening shows were better and at 8.30 so it allowed you to get there to enjoy the show. On the regal if you werent in the theatre by 7.30 you didn’t get a seat very disappointing. Iglu cruises organised our transfers what a night mare! Every taxi booked through Chris limousines was late so late we arrived with 45 minutes spare before the ship left , it was only the fact they had a big security and safety inspection we left New York later , the stress of that was terrible then being collected at the port the t@xi again was late 35 minutes after 2 confirmed calls previous to this and then 3 calls at the port the stress again was awful When we arrived at jfk the taxi driver was not there , we had to visit a help desk who had to ring on our behalf the number on our voucher because we were having difficulties connecting on our mobile phones. And another issue was you did not inform me and my other travellers that you had transferred us to another airline ..... womas an airline no one has heard of but the reviews are terrible We had a yogurt ,muffin and juice for breakfast going out to New York and never saw a cabin crew staff fro 4 hours to ask if we required a drink or anything. The seats were cramped and we had no back headrest entertainment for 6,5 hours which I thought was appalling not even one to watch on a screen by a lot of passengers. I have to say I would never book through you again considering what I paid the trip was not as I expected , it was very unfortunate that we had severe weather causing us not to be able to dock at St. John’s in Canada, I know this is one of those things but when you pay this money it is disappointing that you have to spend another day on this ship in rough weather All in all I would say it was not one of the best cruises