- Star Princess
- Princess Cruises
- 06 May 2019
Hi Unfortunately we had a few problems with our recent trip to Hawaii & South Pacific – 29th March till 28th April Our flight from Heathrow to Dublin with Aer Lingus EI 155 (BA 5955) was delayed for mechanical problems on the tarmac for over three hours and we were sat there waiting all this time concerned whether we would make our connecting flight to L. A.bearing in mind we had to go through U.S. customs at Dublin. We did just make flight but no time to relax and have a drink. Please advise how to claim compensation. Transfers : L.A. airport to hotel :- The supervisor of Taxi firm met us about 10 minutes after reaching luggage pick up point and stayed with us whilst waiting luggage over 20 minutes as last off conveyor, however we still had to wait another 15/20 minutes for taxi to turn up. Hotel to port :- Taxi due 12.50 had not turned up by 13.00 so got hotel to phone company who said it would be there in a few minutes, waited till 13.15 and discovered another couple also waiting taxi booked by Iglu so got hotel to phone again, taxi eventually turned up 12.30 and took all 4 of us. We should have had two cars!! He then would not listen to us telling him to go to berth 46 and instead took us to berth 93 which took about 20 minutes to get out of before going to correct berth. – a good hour late arriving (although not a big problem lost us an hour on ship and a late lunch) Port to L.A. 27th April :- Should have had shuttle at 10.00 am but ship was late disembarking and we did not get off until 10.15 only to find shuttle had gone. This was made worse as we were told to phone shuttle when we were ready using any phone in terminal ( NO PHONES IN TERMINAL) and no reception on our phone to make a call. A kind port worker phoned the company for us and when my wife spoke to them they were very rude and said it was our fault and refused to come and pick us up unless we paid an additional $65 which we declined as he would not give us a time. Just got a taxi, copy of receipt attached. Could not understand why all 3 pick ups were with different companies. Hope this is not the norm as we have another holiday with transfers booked with you for November. Trust you will refund taxi fare and give suitable compensation. Would suggested you do not use last 2 companies again as both very unreliable. Regards Mike Willcocks Sent 2nd may No acknowledgement from customer relations
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