Star Princess

06 May 2019

Hi Unfortunately we had a few problems with our recent trip to Hawaii & South Pacific – 29th March till 28th April Our flight from Heathrow to Dublin with Aer Lingus EI 155 (BA 5955) was delayed for mechanical problems on the tarmac for over three hours and we were sat there waiting all this time concerned whether we would make our connecting flight to L. A.bearing in mind we had to go through U.S. customs at Dublin. We did just make flight but no time to relax and have a drink. Please advise how to claim compensation. Transfers : L.A. airport to hotel :- The supervisor of Taxi firm met us about 10 minutes after reaching luggage pick up point and stayed with us whilst waiting luggage over 20 minutes as last off conveyor, however we still had to wait another 15/20 minutes for taxi to turn up. Hotel to port :- Taxi due 12.50 had not turned up by 13.00 so got hotel to phone company who said it would be there in a few minutes, waited till 13.15 and discovered another couple also waiting taxi booked by Iglu so got hotel to phone again, taxi eventually turned up 12.30 and took all 4 of us. We should have had two cars!! He then would not listen to us telling him to go to berth 46 and instead took us to berth 93 which took about 20 minutes to get out of before going to correct berth. – a good hour late arriving (although not a big problem lost us an hour on ship and a late lunch) Port to L.A. 27th April :- Should have had shuttle at 10.00 am but ship was late disembarking and we did not get off until 10.15 only to find shuttle had gone. This was made worse as we were told to phone shuttle when we were ready using any phone in terminal ( NO PHONES IN TERMINAL) and no reception on our phone to make a call. A kind port worker phoned the company for us and when my wife spoke to them they were very rude and said it was our fault and refused to come and pick us up unless we paid an additional $65 which we declined as he would not give us a time. Just got a taxi, copy of receipt attached. Could not understand why all 3 pick ups were with different companies. Hope this is not the norm as we have another holiday with transfers booked with you for November. Trust you will refund taxi fare and give suitable compensation. Would suggested you do not use last 2 companies again as both very unreliable. Regards Mike Willcocks Sent 2nd may No acknowledgement from customer relations

05 May 2019

Had a wonderful time, as a note of interest the last 8:9 sea days could have been broken up with a port day would have been good. I did have excursions cancelled at short notice with no alternatives available due to size of the islands. Forward planning by vendors and ship admin would be beneficial the reason given was no insurance.

06 Mar 2019

As part of the package we went to Peru prior to boarding in SAN Antonio. This was all wonderful and all the hotels were good especially the SAN Francisco Plaza in Santiago. The only issue we had was the delay in getting the train from Machu Picchu town. We had to check out of the Incaterra hotel at 11am but our train didn’t leave until after 4pm. We had a good trip around the hotel but not much to do in the town and it rained heavily. A train at 1pm would have been better. The ship was overall fine but clearly needed updating e.g. decoration, fittings and rust on the hull. Food was average but service excellent.

24 Nov 2018

Our first time on this ship. Really impressed by the attentiveness of staff. They were all very happy, lots of smiles and pleased to help. The ship was clean and well kept and there were plenty of places to sit and no shortage of sun beds. We sailed from LA to Hawaii, so we had 4 sea days out & 5 back but there was plenty to do. There was a restaurant for anytime dining, our preference. The food wasn't exceptional but there was a reasonable choice. The buffet had a very good selection of salad, fruits, desserts etc as well as hot food. There was also a place to get burgers, fries etc and another for great Pizzas. Added to that an ice cream bar and speciality restaurants. The entertainment in the theatre was first class and it had tiered seating giving most people good views. There was another evening venue and with a bit of planning you could get to both shows. The band and other musicians were all very good. The cabins were well appointment and the beds and bedding were very comfortable. We also had a very good Cruise Director and the most hands on Captain, Michele Tuvo, we have ever seen. He had a great sense of humour and seemed to walk round the ship constantly. The 4 islands were very different to one another and well worth visiting. We were lucky with the weather and had 14 days of calm seas. We hope to sail on her again.

16 Oct 2018

The cruise was slightly above average including the food. My cabin was unclean and very noisy. The service was excellent in the restaurants and the staff did the best they could under quite poor conditions.

21 Jun 2017

Absolutely amazing, staff, food, hospitality, accommodation, anything and everything you could wish for. A truly memorable experience, would recommend to anyone

28 Jul 2016

This is a lovely ship, we enjoyed it immensely. Food was excellent as was the entertainment. How good that Princess maintain the formal nights as opposed to the dumbing down of dress on Celebrity.

16 May 2015

Cruise was excellent and quality of facilities very good. I did find that additional costs for drinks and some facilities did mount up, and having to buy deals to reduce these costs could be expensive. food very good, had originally booked for late evening meal, but decided to change to anytime halfway through the cruise.had requested a table for 2 but were allocated a table for 8. Anytime dining suited us far better, had a table for 2 provided,and waiter service excellent. food in the all day buffet eatery became very monotonous with very little variation in the menus organisation of shore excursions v.good, and quality of these also v.good. plenty of entertainment during day and evening. compared to other cruise lines did find some feature shows amateurish , but when shows had glamour they were v.good. general hygiene in all areas especially in the dining areas was lax at the start of the cruise, but was improved greatly within a few days. In general a successful and enjoyable cruise

06 Nov 2011

This was a cruise embarking at Civitavecchia around the Eastern Med departing late October 2011. We flew on a Princess charter flight from Manchester and the meet and greet in Manchester and Rome was up to Princess' usual efficiency. The embarkation procedures were quick with little queuing. Once onboard we were able to access our cabin straight away and the buffet was open if wanted. Although this is a large and busy ship it didn't feel overcrowded. The itinerary was interesting with calls in Alexandria, Istanbul, Kusadasi, Athens (Piraeus) and Naples. Chios should have been visited but poor sea conditions meant we could not tender in. Food on board was excellent, entertainment only so so.