Navigator of the Seas Reviews

Tired ship needs paint too much rust along handrails and on balconies also mirrors behind bars tarnished and tiles in toilets need maintenance poor entertainment

Fabulous ship ! Wonderful food on board and the crew were just marvellous.

Terrible cruise sunshine cruise to the canaries that's a joke. Stuck in Vigo for 2 days freezing then to cap it all no visit to Madeira or Lanzarote.Stabilizer issue with the ship which broke of and knocked a hole in the hull of the ship sick for 10 days due t5o stabilizer issue .This was my first cruise and had booked it 18 months ago never again

This cruise was very disappointing in the fact that we did not stop at half the ports on the itinerary due to a serious breach of the hull caused by the loss of a stabiliser on the first full day at sea. We were only minutes away from needing to abandon ship, we discovered later. The real danger was never told to us by the captain, only that we had been forced to get into port for repairs due to a slight technical problem. Of the ten days of the cruise, we spent seven of them at sea. A compensation package was proffered, but half of it was given as a future cruise discount, which would only be effective if we were to book another cruise with RC within the next two years. We are challenging this part of the compensation package as we feel it needs to be given in cash as a matter of principle. All in all, the cruise was not what was advertised and the lack of transparency on the part of the company and its captain was not up to the standard we would expect, especially were passenger safety is concerned.

Sadly due to unexpected damage to the ship the itinerary was changed so didn’t get to Madiera or Lanzarote but we were kept safe safe and that’s the main thing. Staff were great thank you all.love RC

The ship was damaged in the Bay of Biscay, but , it took only 36 hours to apparently repair. Taking this into account we were extremely upset that we did not visit Madiera, or Lanzarote, the two main highlights ( and reason for booking this cruise. Instead we spent a total of 5 days at sea, 3 days continuous on the way home. We were given 25% refund of the cruise fare, BUT! We paid in sterling and received the refund in DOLLARS! When we challenged this with the passenger services agent on board we were told after several requests what the rate of exchange was used. It turns out we were given 78p in the pound. The ship itself was looking tired and needs a refurb, the couch and window seat were both stained badly, the toilet bowl was cracked. We were so excited about this Cruise as it was to be our last one sadly. But the sad truth is it was the worst experience on cruises we have ever had.

This cruise did not go to well , we had very rough seas in the bay of biscay and the ships stableizer was damaged and hit the ship. We had to divert into Vigo and stayed there for two days, we were not told about the problem they just said it was a minor problem the captain did not appear the whole criuse which I think was very poor. Due to this minor problem ( ship taking on water) we missed to ports, so in Ten day we only saw three places and they are only giving us 25 percent back . This is very poor. The ship was very cold at time especially the theatre and star lounge

We had a great time ,after a bad start with ship as a stabiliser came loose and made hole in hull flooding some staterooms and we had to go into port in Vigo for 2days so couldn't go to Madeira or lanzrote and had to have 3days at sea on way home , after all that we enjoyed the rest and ship in all was great food and staterooms very good

Just returned from a 10 night sunshine in the Canaries cruise which ended on Monday 5th November 2018. This was our 4th cruise with RC and the previous ones have been very good. This one was not so. We were due to visit 5 ports but two were cancelled due to the itinerary being changed. This was due to a ‘minor technical issue’ as it was described to us in a tannoy briefing from the ever assent captain. I have since found out that this issue was dange to a stabiliser which caused a hole in the hull which resulted in the ship taking on water, the crew being given an alarm warning and donning life jackets and water tight doors being sealed. Now I am not a technical person, however a ship with over 4000 persons aboard taking on water in a heavy swell and being described as a technical problem seems t the best a playing down of the facts and at worst a lie!. We have been given a 25% compensation figure which seems meagre considering we spent 10 days on an unstable ship, travelling 3000 miles for two days in the sun. RC this is not what people expect.

Having completed 8 cruises, 5 with Celebrity and 3 with RC, this last one only confirmed the difference between the 2. Celebrity is 5 star, RC 4, but slowly becoming 3.5-3! Staff were excellent and we enjoyed the cruise but the usually fantastic theatre shows, there was one, was delayed 4 times but not worth the wait. The comedian was awful. The organisation at front of main dining for anytime dining was a shambles. We couldn't get the same table that we requested until we complained severely. The waiter and his assistant were outstanding as were the staff in the bar on deck 5 but there appeared to be staff cutbacks and the standard is dropping with main dining room on both formal evenings one third full of t shirts and jeans. This never happened in the past. The ice show was superb but that was the only one worth attending and we spent most of the time in the bar when normally we attend every show. It will take some special deal to get us back on Royal Caribbean, very special. Ship is due refurbishment next February.