The ship was damaged in the Bay of Biscay, but , it took only 36 hours to apparently repair. Taking this into account we were extremely upset that we did not visit Madiera, or Lanzarote, the two main highlights ( and reason for booking this cruise. Instead we spent a total of 5 days at sea, 3 days continuous on the way home. We were given 25% refund of the cruise fare, BUT! We paid in sterling and received the refund in DOLLARS! When we challenged this with the passenger services agent on board we were told after several requests what the rate of exchange was used. It turns out we were given 78p in the pound. The ship itself was looking tired and needs a refurb, the couch and window seat were both stained badly, the toilet bowl was cracked. We were so excited about this Cruise as it was to be our last one sadly. But the sad truth is it was the worst experience on cruises we have ever had.