Silver Shadow Reviews

First time cruising with Silversea - it was a great experience which I hope to repeat Staff all excelled in their duties and the Cruise Director was very entertaining.

Lovely cruise experience. Exceptional standards of service (just one example - we reported some small staining on our balcony railings and they were repainted within 24 hours) - from a virtually 1:1 crew to guest ratio make this line and ship standout from the rest for us. The inclusion of excursions, gratuities, premium drinks (including champagne), WiFi, and fine dining (with the exclusion of just one speciality restaurant) was also a plus as our final on board bill was zero. When you add on the flights, two nights in Miami and two in Barbados at good quality hotels with breakfast included we felt this cruise was good value for money.

Cruise met all exceptions. Excellent food. All staff were extremely attentive and helpful. Some really good trips included. Looking forward to our next Silversea cruise. Our hotel in Montreal, pre cruise, was very good and we enjoyed our time in the city. HOWEVER: the IGLU supported part of the package did not meet expectations. We had significant issue during the week before we left regarding the airport to hotel and hotel to port transfers which were totally inadequate: Taxi for four people and luggage could only take two cases! We also had issues with our port to airport transfer at the end of the cruise. Although the vehicle was sufficiently large, the taxi company refused to pick us up at the taxi rank at the port and we had to go across a busy freeway with our luggage to get our transfer. The company did try to contact us by phone but we did not have any wifi at this point and had to use one of the port authorities staff member's phone to make contact. The taxi company did not contact us the night before as had previously happened and their attempts to contact us were after we had left the ship.

Cruise itself exceeded expectations. Service / staff / food / entertainment all brilliant. Unfortunately we had pre and post cruise issues with Iglu / Silversea which are still partly unresolved. Disappointing when cruise itself so brilliant!

Being first time silver seas cruisers being regular cruisers We were pleased with the ship and the staff our Butler and cabin Stewart were both excellent. Having sailed with Seabourn before we would place silver seas of a equal standard. Food was very good The only little thing we noticed a slight shortage of staff when dining waiting to have drinks replenished.

Excellent small ship. Brilliant service in all depts.

Excellent and friendly crew who couldn’t do enough for you. Very pro active cruise director PJ. Would recommend it to anyone.

I don't normally write reviews so this is an exception. If you were in doubt, don't be just book it. The Silver Shadow is a small ship with just under 400 passengers and just under 300 crew so you are will be well catered for and NOTHING is too much trouble. Silverseas don't say NO. From your room attendant, your Butler, the waiting staff, the pool boys, the bar staff all the way to the Captain nothing is a problem. Service was impeccable, food to die for and as for the alcohol all top brands. There was always plenty of sunbeds, plus a library full of quality hardbacked books to read. You don't need to pack much if you don't want to as Silverseas have an on board launderette if you wish to use it all at no charge or you can use the onboard laundry service which is chargeable. The inclusive trips are almost as good as the service onboard. All in all would we book again? YES as this was done when onboard.