Celebrity Equinox Reviews

This was our 4th cruise with Celebrity. We have always chosen them because of the itineraries but we have found them to be better than other cruise lines we have travelled with because of the comfort of the cabins, quality of the food and drink, friendliness of the staff and standard of entertainment. This cruise was as good, if not better, than the previous 3!

Faultless in every way . ( with the possible exception of the cost of laundry ! ) Stateroom was superb and the staff were unfailingly polite and helpful . Food was varied and of a high standard . Entertainment was likewise. Itinerary was excellent and many thanks to Celebrity for providing such beautiful weather and calm seas in the Antarctic!

We really love Celebrity Equinox and this was our third cruise on it. The itinerary met our needs and as we previously found the ambience on the ship, its size, the friendliness and exceptional hard work of the staff, the activities which suited us, the dining room experience and quality of the ship. Our stateroom steward Ronald was exceptional in his work and helpfulness. Our main disappointment was the change of itinerary because of a’medical incident’. This ship started to change course at about 3 am, as I was watching it on our stateroom TV, It the landed in Puerto Madryn at an early evening/ night time, many hours later. This seems unusual for an’ emergency’. Why the person wasn’t helicoptered off, given a landing stage available, seems illogical and inconvenienced EVERY passenger. It led to us arriving at the Falklands in more unfavourable weather, the previous day was reportedly excellent for a visit, would have meant two tenders operating at a time but led to less time on land and very late returns with exceptionally long queues in cold conditions. However, the work of the tender operators was first class. It meant we missed Cape Hoorn, which was a must see for most people. The Captain was very affable and his dealing with the situation was efficient and kept us informed. I would cruise again on Equinox, as it is a great, well run ship.

Cabin was good, staff were great. The food in the main restaurant was very good but somewhat limited in variety. Wine choice in particular was inconsistent, very often our wine of choice, Argentine Malbec was unavailable

The transfer both at Lisbon Airport which was very poor and Beunos Airies Port to hotel just didn't turn up, there was a lot iglu customers left to find an alternative. Very poor organisation and to cap that Iglu haven't made any offer to pay for the transfer, the return flight from Beunos Airies was cancelled and we where left to fend for ourselves, extra cost for hotel and taxi transfers. Air France signalled to us that if we had booked through a travel agent, we should seek assistance on compensation from (because iglu booked the air tickets) Iglu wouldn't do anything and we have had to go direct to Air France. I wouldn't use Iglu again just pure chaos

Great cruise , ship and personal excellent

The cruise itself was lovely, however embarkation in Portugal and disembarkation in Buenos Aires was a shambles. Waited over 2 hours for embarkation and were 90 minutes late disembarking and consequently our transfer to the hotel didn't wait! Equinox could very much do with a refit, the balcony was not particularly clean and the barrier could certainly have done with a re-varnish. The crew are fantastic, extremely smart and always courteous and with a smile on their face. Food was excellent. One thing that did puzzle us was why the soft cushions out on deck were not removed to a dry area when it was raining! Consequently they got soaked and were unusable for a couple of hours until they dried out. We are so glad we did this trip, Buenos Aires is a wonderful city.

I want to thank Celebrity Cruises for making my first every cruise the most amazing experience ever. From The Captain and all the staff on the ship work so hard and are aleays smiling and having fun. The Captains messages were so lovely and meaningful, with his calming voice. Entertainment was fantastic. You could do so much or so little.

Due to errors I'd not picked up in our booking, the group we were supposed to be with were all on deck 7 with balconies while we were on deck 3 without, yet we paid the most through Iglu, never again. The boat is beginning to look its age, circa 16yrs old. Rust is starting to show through and there is a build up of dust on the most elaborate of the fine dining area light fittings. The main stairwell carpet was also threadbare in places. However the slightly older less glitzy style maybe allowed for a more cosy feel. However, the crew was generally outstanding and every key system worked flawlessly. Because of the way the pools were configured it was easy to find a quiet one and there were very few children onboard, winning! The gym was good and very busy from 7am. though there were only 2 rowing machines one of which needed attention to cracked handles. Supervision was absent and a little assistance would have been nice at times Due to the ships unique propulsion system and outstanding stabilisers the ride was always uncanily smooth with near inperceptible roll. The cut down internet was very frustrating, especially as it was ridiculously priced to upgrade to normal Internet. At sea I had a bad cold, because we were in a cabin with no access to fresh humid air, the bone dry nature of the air con drying out my throat was not welcome at all! Apart from Iglu putting us in a cabin far from our friends, on lower decks, without a balcony, the ship, crew and service was excellent!

The staff were first class, ship was in good condition the itinerary all though disrupted by post strike in Lisbon was wonderful and great activities on sea days. the Florida hotel in LIsbon could be improved as lack of facilities ie no bar or restaurant, but by contrast The savoy in Buenos Aries was well appointed and in a good location