Costa Victoria ReviewsView Cruise Deals
The Costa Venezia. This being a new ship, teething problems were expected. However the ship is beautiful . The activities are mainly geared at a younger market. The food was excellent and the choice of wines also. The tours were a little poor , mainly due to time constraint as passengers were not allowed off the ship at allotted times .The whole embarkation and disembarkation was a shambles and quite frankly dangerous. This needs addressing urgently. The hygiene soap dispensers were also hard to find, and with this amount of passengers on board, hygiene must be at the fore front. Lots of cleaning of carpets etc, but I never saw anyone cleaning the handrails. One of the biggest infection carriers as is door handles etc. I would like to know why when we stopped at Shenzen we were not allowed off the ship to visit China. The seasoned Costa staff were helpful and courteous , whilst the newer members seemed a little disillusioned. Overall the holiday is one we will not forget, but I would be reluctant to join a Costa cruise in future.
good afternoon to the iglu team the cruise was very good but your package of flights transfers and hotels was very very good the hotel s where fantastic and the transfers where on time and very professional many thanks and looking forward to my next cruise in jan 2020 21 days new York to san Francisco and lookforward to booking with you again kind regards chris ps the ship is not on your drop down box it is costa venitiza
I could write a book about the shortcomings of this miserable Costa company. A short summary includes: Everything a complete rip off from the compulsory tips (over £500) to the compulsory water with meals (£100) to the extortionate trip prices, to the costly transport costs when in ports (mostly better to walk). Days at sea completely boring due to lack of planned activities. Meals microwaved processed crap mostly barely warm Entertainment at best mediocre at worst complete rubbish Embarkation and disembarkation was stressful chaos. I could go on and on Avoid Costa whatever you do. If you don’t, the chances are you won’t book another!
Visiting unique ports of call like Madagascar and the Seychelles the Costa Victoria was fine. The staff on the ship worked very hard and managed well dealing with the incredibly variety of languages spoken by passengers from so many different countries. Entertainment was first class and probably better or at least equal to the best on any of our previous cruises. The food supplied was very good but not outstanding with extra charges for things normally included on a cruise like ice cream (not even supplied with the desserts in the dining room) and pizzas ( on an Italian ship!!) As a European registered ship paying minimum EU wages it was consequently understaffed compared to some other cruise lines paying lower wages. This was evident in the dining room, bars and cabin care. No waiters or bar evident in the theatre either. Excursions (in such an impoverished part of the world) were very expensive but were generally very interesting and worthwhile. We suspect that staff would make extra efforts if the gratuities were not a compulsory automatic addition to the ship account. Another oddity was the daily debit of our credit card rather than the usual procedure of settling the bill at the end of the cruise. This made it difficult to dispute the bill or cancel a reserved excursion (if, for example! It became apparent that it required more physical ability than expected). However - we are confident that the totals at the end of the cruise were correct. The ship was in excellent condition and was constantly being varnished and painted.
We booked this cruise mainly due to the itinerary and this was our first taste of a Costa cruise. I did not have high expectations of Costa after reading the reviews here and so was not disappointed!!. Our cruise was in February 2019 visiting Mauritius, Seychelles, Madagascar and Reunion. . My review is about the ship and not the ports visited. What is the first thing you associate Italy with and would presume an Italian ship would deliver??.....Pizza and Ice Cream!!!. What a let-down… Ice cream available at a cost from a small freezer cabinet at the back of the buffet on the rear deck in the style of a Cornetto. Pizza only available from one of the specialist outlet at €8.50. What a lost opportunity for them to incorporate an ice cream bar like other cruise lines and serve some of the amazing Gelatos you find in mainland Italy. Also, instead of serving beef burgers and chips (everyday) at the pool bar, this area could have served slices of pizzas, at, I’m sure, a lower cost than burgers. Arrival: This was one of the quickest embarkation we have experienced(Mauritius). N.B. Debit cards cannot be assigned to your account, only credit cards. Also, if you usually pay your account at the end of the cruise by cash, this money must be deposited within 48 hours of boarding. Drinks packages: These are a nightmare to work out…I believe there are about 30 different types. Here are a few: 24 Cappuccinos €75, 24 Expresso €44, 12 x 1ltr water €36, Brindiamo (beers, juice, coffee, wine by glass, shorts) €28 per day per person. Piu Gusto (as Brindiamo but includes some cocktails) €33 per day per person. Intenditore (total freedom for any drink up to €9 each) €46 per person per day. Coffee and water packages can be taken by one person per cabin but beware drinks packages must be taken by all persons in same cabin over 18 years old. We drink very little, and so only went for the water package and purchased drinks as and when we wanted them. We found the prices were not as high as some cruise lines i.e. €5.50 for glass wine, €3.45 for Coca Cola, €5 for a draught beer. Prices mentioned here includes the 15% surcharge. Minibar drinks not included in the drinks packages. N.B. No water or coffee is served with lunch or dinner in the MDR. Coffee, tea and water by the glass is available free in the buffet areas from approx. 6.30am to 9pm. Food: (Lack of hand sanitizer used by many passengers and no staff enforcing this) Buffet: Oh, what a let down. Same old, same old….. The buffet deck has 4 different food areas, but the choice changed very little day to day. No hot plates, so by the time you got to your table, the luke-warm food was now cold! The tea urn supplied during the evening in the buffet is very poor. I think they show the teabag to it as it was so weak. MDR: Breakfast and lunch is open seating with Dinner being served at 2 different times, depending on which dining room you are allocated. The 2 sittings are 6.30pm and 6.45pm and then 9pm and 9.15pm. Breakfast in the MDR was part self service and a few set items on the menu…again this was a fixed menu for the whole cruise. Beware some items are pre prepared and kept refrigerated, so arrive cold and solid. Coffee and tea available, but had to ask for a teapot otherwise it’s just a small cup, which takes ages to get a refill. Lunch: again very little choice and at best luke-warm food served. Dinner: A very basic 3 star affair and they know how to put you off eating too much!!...on entry to the dining room they display each of the meals on a plate in a cabinet, talk about a turn off. Any drinks, water etc is not free at the table, unless you have purchased a drinks package. I think this is the first cruise we have ever been on where water is not served free of charge with a meal ( I can get it free in the buffet, but not the MDR!). Formal nights/Gala nights were no different to any other night. We also saw people arriving in t.shirts etc to sit in the dining room. When I challenged the waiters to this ,they just shrugged their shoulders and said they couldn’t do anything about it…memo to myself: if I go on a Costa cruise again I will only pack casual clothes. Speciality dinner in Club Victoria…DON’T DON’T DON’T!!!! For a special offer of only €14 per person (this price is only if the lead person of the cabin books, otherwise the cost is €28pp) you can have a ‘gourmet dinner in an elegant environment’. We tried the restaurant one evening. The seating and décor is very well laid out but the food was nothing special. We took the menu with us to compare it to the MDR……guess what. IDENTICAL!!!! Word for word the menus read the same, even the wine they suggested with the meal. So for an extra €28, We ate the same food as if we had eaten in the MDR!!. By the way anyone who would prefer to eat in Club Victoria for the whole cruise, it will set you back €330 pp. Cabin: We booked an inside cabin. Our first cabin was 80527. It was the average size for a cruise ship. It had a hanging wardrobe with a few huge hangers locked onto the rail..grrrr, why oh why do they have to do that. Also it means there is very little room to hang more than about 12 items. There were also 4 drawers, 3 shelves, safe, fridge etc. Bathroom was a corner layout. Soap was in a dispenser in the shower and a small bar of soap on the side of the sink. No other toiletries were supplied. That evening we went to bed and then realised there was massive banging going on as much as 27 times in 15 minutes. By 2.30am my husband got dressed and went to reception, to be told it was ‘normal and just the waves outside’........it was flat calm outside!!!. With barely any sleep, in the morning, we asked our cabin steward to come in and listen..he agreed something was wrong. Complained again to reception and they sent an engineer. Again he agreed and even said he could hear it in his cabin. Anyway after a few more calls and meetings, they moved us to another inside cabin 90534…oh bliss, no noise. There is no turn down service in the evening and no chocolate on the pillow! There are no launderettes on board any Costa ship. In addition there was no washing line in the bathroom. To have a shirt laundered by staff was approx. €2.50. Shops on board: There was not much choice unless you like watches!. 3 watch shops, 1 handbag shop, 1 clothing shop and a general store. Toiletries were very limited in the general store. There was the usual sea day sales bonanzas going on. The best was the ‘scrum’ at these events, which seemed much livelier due to mainly European passengers!. Sunbeds etc: Usual complaints regarding sun beds being commandeered by passengers with towels left on them, unattended for hours on end. Again staff did not do anything about it. We had some passengers pulling sun beds across gangways and again staff just walked around them. Maybe staff don’t do anything as they are forcing you to buy time in the quiet area..€10-14 pp per day!! Tours/port transfers: Tours costs as usual were much higher than if you did them on your own. I only did one tour, on my own, by the ship (2nd day in Reunion). We did visit all places mentioned but due to the traffic congestion, time was cut from the stops, so we still arrived back at the same time. For all independent travellers there is no information or maps given out. Any port transfers to town were charged approx. €7. Generally…the staff are very friendly and helpful. We felt the staff were much happier than on other cruise lines we have cruised with. I wonder if this is due to the automatic tipping system that cannot be cancelled. On Costa it is called Hotel Service Charge at €10 pp p.n.. Finally, would I cruise Costa again??..never say never, but the itinerary and price would have to reflect another Costa cruise!
We were very impressed with our cruise especially after reading many negative reviews. The ship was clean and tidy and the staff were very friendly and on the whole happy. We chose the ship for it's itinerary which totally came up to our expectations. We would have no hesitation in recommending this cruise.
Good overall cruise. Food has improved since we last went on the ship. We did Mauritius, Seychelles, Madagascar and Reunion Island. The entertainment was good as was the standard of the ship And staff. Hygiene could have better, ie the staff should make people use the hand sanitizers more as people were just walking past them and not using them, plus we’re filling their water bottles, no staff said anything to anyone doing this despite there being notices. By the end of the 2 weeks illness was rife with people with upset stomachs, everyone sneezing and coughing, which may not have been so bad if hygiene was enforced more. The trips were good that we booked with the ship, very memorable days but extremely over priced. We took 3 trips, one was 230 euros, another 190 euros, and another 150 euros per person! This was about 2 or 3 times more than you could buy the same trip ashore from a local person/company. Prices just not justified. You had to pay for water on the ship whereas most other ships they offer you a jug of water on the table at dinner free of charge. They didn’t seem to have soup spoons aboard or ever offered finger bowls with prawns... you also had to always ask for butter and the rolls were always rock hard and most of the food frozen. We did enjoy the cruise and knew the standard to expect so weren’t surprised at the standard as you pay for what you get. This was a cheap cruise and I can’t really fault it for what we paid.
Overall my wife and I enjoyed the cruise and it was good value for money. Good points: Compared to other cruise ships we have been on it was very smooth and quiet as it moved through the water. The inside cabin was fine and the steward was excellent. 2 out of the 3 tours we went on were excellent. Some of the shows were good. Plenty of sunbeds and areas to sunbathe. Bad points: Compulsory service charge, extortionate price of alcohol and restrictions on personal alcohol, quality/choice of food disappointing, buffet breakfast was often stressful - overcrowded, long queues, cold cooked food, etc. No free ice cream! Few smoking restrictions - even on the jogging track (deck 6) which was absolutely ridiculous.
Recently arrived back in Australia having done a 21 day cruise on the Costa Victoria from Buenos Aries, Argentina to Savona in Italy. We experienced truly lovely weather and the ship handled the seas superbly, not being a great sailor I had trepidation about length of cruise but was disappointed when it came to a close. The staff were all very friendly and willing to be of help when needed and the Captain certainly handled the berthing of the ship with great aplomb using the thrusters to their maximum capability. The quality of the food was very good considering numbers to be prepared for and the number of places to eat at very well presented. I thought the price of purchasing photos taken by ships people were too expensive and believe a lower price would encourage a lot more sales as most people have their own cameras these days and only the quality of the professional photos encourage you to purchase but the price must be targeted to the pocket. We took the Rio Tour organised by the ship and although thoroughly enjoyable the fact that we drove right past the two famous beaches with only a cursory glance through the bus window was a disappointment. Maybe the Christ the Redeemer and the Sugar Loaf Mountain section could be shortened and a fifteen minute break to at least get ones feet wet would be highly recommended. I would definiely recommend this cruise line to friends and will be looking online to find another cruise which will be of interest and as it will be our Third Costa cruise in 4 years.
A very clean and comfortable ship. The crew were very pleasent and well trained, and the standard of food was magnificent. For the price we paid you would have to go a long way to get the same quality. Well done COSTA.