Costa Favolosa, Costa Cruises

We went to Brazil in March with Costa Favolosa we find it very dissapointing with the food and no buffet.  After 5pm very little English speaking and it's costly for drinks and is dirty spoke to the waiter and they just look at you not recommend this ship but I hope not every costa ship is the same .

We found the ship to be in excellent condition and well maintained. However, there were issues regarding extra expenses on board for items that on other cruise lines would have been free. The compulsory service charge would seem to be a way of extracting further money from the customer on top of the cruise price. The General Conditions state the contract price includes the services and facilities set out in the brochure. The layout of the ship in some areas was poorly designed. The reception area was badly positioned next to an entertainment venue and the noise level was not condusive to business needs at the desk. Lauren the Argentinian guest manager was extremely helpful and professional. Our waiters (Ruel and Rodrigo) and cabin steward (Generoso) were excellent and without fault. However, some additional training for other members of staff would be desirable. An example: staff pushing past you,not greeting you as is expected on other cruise ships where the customer always comes first. This could be a first class ship if these issues were resolved and apart from these examples given we enjoyed our cruise.