Date and duration
Any duration
ATOL Protected
How do I apply?
You can apply to pay your holiday by Direct Debit by logging in to your customer portal and selecting the direct debit payment method. You will then be able to choose the day of the month you’d like the payment to be taken and the number of instalments required.
What restrictions are there?
Direct Debit can only currently be set up with a UK bank account.
We can’t accept payment by direct debit if you are booking very close to your final payment date. If this is the case, the online portal won’t allow you to set up a direct debit.
How much do I have to pay each month?
The amount you pay each month will depend on the number of instalments you select. Your outstanding balance is spread evenly over the number of instalments selected.
Will the money leave my account on the same day every month?
Yes, the payment will be taken from your account on the same day every month. You can select which day of the month is the most convenient for you when you set up the Direct Debit.
Are there any fees?
No, it is free to pay by Direct Debit instalments.
What if two signatories are required to authorise a Direct Debit to be set up on my bank account?
You will be able to select the option ‘more than one person is required to authorise Direct Debits’ when you complete the online mandate form.
You will receive an email with a paper mandate that you can print, sign and upload via a link to complete your Direct Debit authorisation.
The mandate will not be submitted to your bank until the paper mandate form has been uploaded.
Is it safe to use?
The Direct Debit Guarantee protects customers against payments made in error or fraudulently.
Will you send me a new invoice after each payment?
You’ll receive a payment reminder before each instalment leaves your account. It takes at least two working days for the payment to clear in our account.
We do not send a new invoice after each payment. However, should you wish to view what’s been paid and any remaining outstanding balance, please log onto your customer portal.
Do I have to pay the whole of my balance by Direct Debit?
Yes, after the initial deposit has been taken. To make the set-up process easy, the Direct Debit system is set up to spread the cost of your total outstanding balance.
What if I cancel the booking/how do I cancel?
We can cancel your Direct Debit if you cancel your booking, simply call us and we can arrange this.
What if I want to cancel my Direct Debit instruction?
Please contact us if you want to cancel your Direct Debit, allowing at least 2 working days before payment is due to leave your account.
What happens if I switch bank accounts?
Check with your bank as Direct Debits can often be transferred under the current account switch service.
What happens if the cost of the holiday is reduced and my direct debits pay you too much?
Please contact us by phone or email and we will be able to arrange a refund.
What happens if the cost of my holiday has increased?
Simply call us and we will be able to help in arranging for a new mandate to be set up to cover the additional charges. Please note that the original mandate will need to be cancelled first.
