0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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96% of our customers give us good ratings (30684 reviews)
Date Product Score Comment
27 Hour(s) ago

Ski holidays in Hotel Aalborg in Les Deux Alpes.

Patient, friendly, efficient and thorough. Thank you!

28 Hour(s) ago

Canarian Flavours from Gran Canaria cruise on Marella Explorer.

Very helpful, easy to talk to

30 Hour(s) ago

Dubai, Bahrain & Abu Dhabi cruise on Jewel of the Seas.

Great customer service! Painless booking and highly recommend

31 Hour(s) ago

Treasures of the British Isles from Bristol cruise on Marco Polo.

Absolutely EXCELLENT. James was very professional, friendly and efficient. He was extremely helpful and informative, making booking a breeze. No stress. This is the third cruise I have booked with Iglu and each time I have been offered a better deal than anywhere else.

31 Hour(s) ago

Spain, Portugal & Guernsey with Strictly Come Dancing cruise on Ventura.

Knew what we wanted, and provided good advice as to cabin selection

31 Hour(s) ago

Portugal & Spain from Southampton cruise on Arcadia.

Booking was easy from start to finish

32 Hour(s) ago

Canarian Flavours & 4 Nt Tenerife Stay cruise on Marella Explorer.

Used Iglu a lot always very helpful and nothing too much trouble to find any answer to any questions asked with prompt replies

32 Hour(s) ago

Eastern Caribbean from Barbados cruise on Britannia.

Customer service excellent. Had to change my booking and was very helpful.

12-Nov-2019

Canarian Flavours & Colourful Coasts from Gran Canaria cruise on Marella Explorer.

Scott was informative and helpful throughout the whole procedure

12-Nov-2019

Mediterranean from Venice cruise on MSC Opera.

No problems had a inquiry email them got back to me no problem we’ll done team

12-Nov-2019

Atlantic Coast & Iberia from Southampton cruise on Oceana.

Excellent service as usual,cannot fault you,

12-Nov-2019

Western Mediterranean from Barcelona cruise on Celebrity Constellation.

Friendly, helpful, gave us a good price for being returning customers and completed everything very quickly and efficiently

11-Nov-2019

Spain, Portugal & Guernsey from Southampton cruise on Ventura.

Very upset that misleading cruise offer made us book . Found out once booked that this offer did not include both port transport and on board credit. Tried to contact by email... no reply 36 hours later. Tried telephoning several times but holding on for more than 20 minutes on each occasion I had to put tge phone down! No answerphone so you can ring us back! Very frustrating trying to explain our problem! Would never book on line again... only on the phone so we can air our questions and not make a mistake like this again!

11-Nov-2019

Caribbean Dreams & A Taste of Paradise from Barbados cruise on Marella Dream.

Very efficient and professional

11-Nov-2019

Spain, Portugal & Guernsey from Southampton cruise on Ventura.

Very smooth booking.excellent communication.kept me informed since

11-Nov-2019

Ski holidays in Chalet Hotel Escapade in Alpe d'Huez.

Prompt answering of phone, polite, helpful, knowledgable staff. Easy to book, offered extra loyalty discount.
Minor point was that on the confirmatory e-mail following my telephone booking, my first name was misspelt, another passenger name was not as stated on her passport although I had emphasised that she has 2 surnames both of which appear on her passport and dietary requirements for 2 passengers were not recorded.
These were easily rectified following my call to point these out and an amended e- mail quickly followed.
I have no issues with these errors being made as it is not always easy to take in all these details over the phone. I did not even consider spelling my 1st name as I assumed that there is only 1 way to spell it.
The important thing is the errors were quickly rectified.

10-Nov-2019

Norwegian Fjords from Southampton cruise on Celebrity Silhouette.

We are first time cruisers and Leanne was very helpful, now the "proof is in the pudding". Hopefully it will be as good as we are told.!

10-Nov-2019

Colourful Coasts from Tenerife cruise on Marella Explorer.

Yes, we would and have recommended you to numerous people. Your service is extremely well organised and efficient with very clear communications and helpful assistance throughout the process of booking our cruises, so much so that we booked with you again straight after returning from our last cruise with you.

09-Nov-2019

French Festive Getaway from Tilbury cruise on Magellan.

The service is very good, but if you had a section on your web page for parking at the port, I could of booked it and not added to your clogged up phone lines

09-Nov-2019

Mediterranean Adventurer from Southampton cruise on Crown Princess.

Always have excellent service from Iglu Their staff are great, especially like to mention Lianne who made booking my cruise an absolute pleasure.

09-Nov-2019

Journey to India from Dubai to Cochin, India cruise on Marella Discovery.

Booking was very straightforward and I would recommend that you book your cruise through the

09-Nov-2019

River Seine Experience from Bristol cruise on Magellan.

I have booked with iglu for years now and am very sorry to say I’m finding contacting you very difficult being on the phone for 30 to 40 minutes each time then sometimes being cut off. When I contact via messaging you sometimes you get back to me and sometimes not, I’m waiting for a reply now very disslutioned with you I’m afraid

09-Nov-2019

Baltic Capitals from Southampton cruise on Arcadia.

Pleasant and helpful. Good response

08-Nov-2019

South American Adventure from Southampton cruise on Balmoral.

Kara(?)was very helpfu and efficient.
.

08-Nov-2019

The Best of Alaska from Vancouver with Rocky Mountaineer cruise on Regent Seven Seas Mariner.

Professionalism throughout

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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