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Helpful, efficient and friendly consultant made booking the cruise very easy.
We were rebooking a cancelled cruise. I think the lady was Maureen and she helped us do this very easily.
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Great customer service. I've booked a lot of cruises through Iglu and they're always super helpful.Our response:Thank you for your positive review. Your feedback is very important to us.
updated the information on our cruise and gave us various options on a selection of other cruisesOur response:Thank you for taking the time to provide us with your positive feedback.
Reasonable website sometimes difficult to navigate, service fairly good, they are keen and friendly to book you up but very awkward and difficult to get through to if you have a query or problem.Our response:Thank you for your positive review.
Fully satisfiedOur response:Thank you for your positive review. Your feedback is very important to us.WIth best wishes
Very good service, booking was so easyOur response:Thank you for taking the time to provide us with your feedback.
Very good service and very helpfulOur response:Thank you for your positive feedback :)
need to change the date of my cruise, all done very efficiently by the Iglu team over the phoneOur response:Thank you for your positive feedback :)
Best service. Wanted to transfer a June cruise to October. No problems at all. The agent was most helpful & made everything stress free.Our response:Thank you for your positive feedback :)
The booking process went well. I would like to have all letters in hard copy, as well as by email including the tickets. Looking forward to a 5 star service up to the 18 December 2021.Our response:We are delighted to receive your positive feedback :) Thank you for your review.
I had too change my cruise for this year and Charlie has been so helpful making the change easy.Our response:We are so pleased to read that you were happy with the service that you received from our cruise specialist Charlie.And we appreciate your feedback. With kind regards
My first time booking with Iglu was happy with the service so far, will be able to give more feedback closer to the time of my cruise.Our response:Thank you for your positive review. Your feedback is very important to us. With kind regards
Having previously booked a Cunard cruise which was cancelled by Cunard, having a good look at what was available decided to go with a princess cruise for October with my previous deposit. Kerri was very helpful and quoted for a couple of cruises, we were happy with info recieved and decided to go with one..Our response:Thank you for your positive review. We are pleased to hear that you were happy with the service that Kerri provided. And we are delighted that we were able to assist you in booking your future Princess cruise :)With warm regards
Excellent service and very knowledgeable.Our response:Thank you for your positive review :)
Very quick & efficient. Booked my holiday with no fuss. Always use iglu always had lovely holidays.Our response:Thank you for your positive review :)
Great experience with Charlotte from Iglu - only way it could have been better is that I was charged £50 to change the booking when I had to change my wedding in Florida because of lockdown and my inability to travel to the USA at the time of the bookingOur response:Thank you for your feedback :)
Professional staff with plenty of knowledge to make sure you have the cruise that fits your desires..Our response:Thank you for your review. We appreciate your feedback and we are pleased you were happy with our service. Kind regards
They were proactive contacting me to amend my holiday. Iglu rep was cool and calm and gave a good price for the new holiday.Our response:Thank you for your feedback :)
Iglu are our go to travel agent. Staff are friendly and do everything they can to ensure you have a smooth booking experience.Our response:Thank you for taking the time to provide us with your feedback :)
Booked lots of holidays and cruises with iglu great competitive prices staff friendly had to make some changes recently due to covid restrictions Charlie Brown was great sorted lots of things out for us many thanks !Our response:Thank you for your positive review. We appreciate your feedback. With kind regards,
Very helpful and efficientOur response:Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback.Kind regards
As always a great service. All my requirements sorted quickly and in a professional manner.Our response:Thank you for taking the time to provide us with your feedback.
excellent!Our response:Thank you for your positive review :)
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. " Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! " Gary (February 2019) Read more feedback