0203 848 3600
97% of our customers give us good ratings (29116 reviews)
Date Product Score Comment
10 Hour(s) ago

Scottish Isles from Liverpool cruise on Black Watch.

We have been using Iglu for many years and have always had good service.The sales people often go to great lengths to help you get the accomodation you require.We always ask the sales person for their name and extension number if they have one so we can get back to the same person if we have further questions.

18 Hour(s) ago

Norwegian Fjords from Southampton cruise on Queen Elizabeth.

The buying process was easy rand prompt, customer services responded quickly and efficiently to any enquires

30 Hour(s) ago

Scottish Highlands, Islands and Lochs from Poole cruise on Astoria.

disapointing emails from accounts dept

37 Hour(s) ago

Canarian Flavours from Tenerife cruise on Marella Explorer.

polite knowledgeable and very helpful

Our response:
Thank you very much for such a wonderful review.

41 Hour(s) ago

Baltic Capitals from Southampton cruise on Arcadia.

Good value and customer service, efficient easy to use website. Would reccomend.

Our response:
Thank you very much for your positive comments. We are so proud to be recommended by you.

41 Hour(s) ago

Canarian Flavours & Colourful Coasts from Tenerife cruise on Marella Dream.

Good service .good price never used you before ,but will certainly use you again,and yes going on our experience,we would certainly recommend you. We were more than pleased with the service from Simone.

Our response:
We would like to thank you for sparing time and reviewing our services. Our team do their best to offer an easy and helpful booking process.

44 Hour(s) ago

Canary Adventure from Southampton cruise on Anthem of the Seas.

A very helpful Agent who provided an efficient booking process for our cruise at a very competitive price.

Our response:
We would like to thank you for sparing time and reviewing our services.

44 Hour(s) ago

Guernsey Break from Southampton cruise on Arcadia.

All good

Our response:
Thank you very much for your review.


Spain, Portugal & Morocco from Liverpool cruise on Magellan.

really friendly and very helpful

Our response:
Thank you very much for your review.


Christmas Market to Antwerp cruise on Columbus.

I had no need to contact any person but the site connection was lost whilst I was making payment. Impossible to see whether it was accepted but looked like it hadn't. So tried again. As I received two confirmation of payments I assume the first one went through but I had no idea at the time.
As it was only one pound I didn't lose any sleep over it.

Our response:
Thank you for your comments. We are glad you were able to book your holiday using our online platform.
our customer care team remain on hard if you require any assistance for the future.


French Riviera, Spain & Italy from Barcelona cruise on Celebrity Reflection.

I got through to the agent without delay on my initial call, and received the relevant information I requested. I received an email with a reference number recording my enquiry and a direct phone number for the agent. I called later that day, the agent was busy but called me back shortly afterwards and we concluded the booking. Good service!


Northern Lights from Southampton cruise on Aurora.

Very good


Round Britain & River Seine Experience from Dundee cruise on Magellan.

Very pleasant service to accommodate my changes to our cruise.


Summer Norwegian Fjords from Southampton cruise on Azura.

She was a star, very helpfull, informative and patient with this first timer.


Adriatic Explorer & Aegean Shores from Corfu cruise on Marella Discovery.

Terry your sales representative couldn't do enough for us. Three couples going together, so lots of questions. All were answered, even if he had to go away and ring us back. Hopefully, the rest of the cruise will go as smoothly


Caribbean Cocktail & Azores - Jamaica to London Tilbury cruise on Magellan.

Good company with good sales staff. Thanks


Mediterranean Adventure from Southampton cruise on Explorer of the Seas.

Excellent customer service from Seb in reservations who gave lots of good advice, gave me the lowest price when my cruise was compared with other agencies and was friendly and professional without being pushy. This is my second booking with Iglu and I would recommend this company.


WW II Transatlantic - New York to Southampton cruise on Queen Mary 2.

This is my second booking with Iglu Cruises and once again I have been extremely pleased with the service. The young man, Paul dealt with my booking efficiently and in a most helpful manner. Should I be going on the QM2 again, I would certainly contact Iglu Cruise. Thank you.


Eastern Caribbean from Ft Lauderdale cruise on Adventure of the Seas.



Norwegian Fjords from Southampton cruise on Sapphire Princess.

The sales executive we had was very thourgh and professional, explained everything in detail was prepared to answer any questions no matter hor trivial they appeared to be and made the whole experience seamless.


Grand Baltic Cities & St.Petersburg cruise on Columbus.

really helpful and polite.talked me through everything i needed to know with out being pushy.


Northern Lights - Classic Round Voyage cruise on MS Nordkapp.

Les was our contact, he was informative, helpful and friendly with no pressure to bookuntil we had holiday from work sorted.
Couldn’t have asked for anymore.
Thank you


France, Spain & Italy from Southampton cruise on Azura.

Iglu website is so easy to use. Doesn’t take long to book a holiday


River Seine Sojourn from So'ton cruise on Braemar.

efficient friendly very helpful


Canary Islands from Southampton cruise on Explorer of the Seas.

Lesley Ewing has arranged our cruises for the last 3 years and her manner and knowledge is exceptional, you are very lucky to have someone like this on your staff

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What our customers say

"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

(January 2018)

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