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96% of our customers give us good ratings (31434 reviews)
Date Product Score Comment
8 Hour(s) ago

Eastern Caribbean from Barbados cruise on Britannia.

yes i would recommend and purchase another cruise

10 Hour(s) ago

Norway & Fjords from Southampton cruise on Iona.

From the start of the booking process Natasha was personable and efficient giving us confidence that our cruise choices were tailored to our needs.she listened to our requirements and made helpful suggestions when asked

33 Hour(s) ago

British Isles from Southampton cruise on Crown Princess.

I always book through Iglu. They are the best in my opinion and Lynne who I always speak to when making a booking goes out of her way to obtain what we want at the best price.

34 Hour(s) ago

Spain & France from Southampton cruise on Britannia.

I found them very helpful and would recommend them nothing was to much trouble

34 Hour(s) ago

Summer Norwegian Fjords from Southampton cruise on MSC Magnifica.

Very helpful smooth booking, and great price

10-Aug-2020

Inside Passage with Glacier Bay from Vancouver with Stay cruise on Sapphire Princess.

Staff are very knowledgeable, helpful and always have time for customers. Have used Iglu for several years now and am very happy with the service and price.

10-Aug-2020

British Isles from Southampton cruise on Crown Princess.

I love Igu. I have always had good service, pleasant, helpful and knowledgeable staff.

09-Aug-2020

Norwegian Fjords from Newcastle cruise on Balmoral.

Very efficient and knowledgeable

09-Aug-2020

British Isles from Southampton cruise on Crown Princess.

This is the third time we have booked through Igloo and we cant fault them..The staff are very knowledgeable and helpful, they are there to help with questions and go out of there way to find the answers.

09-Aug-2020

British Isles from Southampton cruise on Crown Princess.

Really friendly and helpful, helped me with a refund from an Azamara booking and advised me of some great deals on other cruises which I subsequenly booked on line

09-Aug-2020

No-Fly Caribbean Adventure from Southampton cruise on Ventura.

They put all the options to us

09-Aug-2020

Norway & Fjords from Southampton cruise on Iona.

Excellent service

08-Aug-2020

French River Cruising from Liverpool cruise on Black Watch.

very good and friendly lady, who had great knowlege, and made my booking enjoyable.

08-Aug-2020

Spain & Italy from Southampton cruise on Ventura.

Excellent feedback and knowledge on both cruise and ships, no pressure and very supportive

08-Aug-2020

Germany, Netherlands & Belgium from Southampton cruise on Iona.

My wife dealt with this and she told me she could not have been treated in a more sensitive or professional manner. We have used Iglu on several occasions and can find no fault in the service they give.

07-Aug-2020

Norwegian Fjords from Southampton cruise on Queen Mary 2.

Excellent advice, great knowledge of current circumstances, painless experience.

07-Aug-2020

Western Europe & Iberia from Southampton cruise on Regal Princess.

The colleagues were very helpful and knowledgeable about the options. They took the time to discuss the various decks and details and were very personable - I left the conversation feeling well informed and confident, I am now really excited for my holiday, thank you

06-Aug-2020

Northern Lights from Southampton cruise on Arcadia.

There customer service have been very helpful every time I have had the need to speak to them

06-Aug-2020

Iceland with Reykjavik Overnight from Southampton cruise on Queen Victoria.

I e-mailed 5 times in a week about a problem they had created, I got no response whatsoever after waiting 50 minutes on the phone for them to answer and about another 25 minutes trying to get my point across I managed to get my problem sorted, I hope.

06-Aug-2020

Eastern Caribbean from Barbados cruise on Britannia.

Service not very helpful - conflicting cost discrepancy and just wanting to get more money
I had a cruise booked that I’d now 20% more to change
I’m all for helping tourism industry but come on guys be honest ....

06-Aug-2020

British Isles from Southampton cruise on Crown Princess.

All done on line , never had to speak to anyone. All sorted in a few minutes at a good price too.

06-Aug-2020

Vienna and the Blue Danube cruise on MS Amadeus Royal.

Kept me informed while transferring my holiday into next year.

05-Aug-2020

Norway & Northern Lights from Southampton cruise on Queen Mary 2.

They responded to emails promptly and rebooked a cruise for us without any problems, the person we spoke to was courteous and helpful.

04-Aug-2020

Canary Islands & Portugal from Southampton cruise on Iona.

Really easy, informative booking system, much easier to navigate than cruise line’s own website. We will use again and recommend.

04-Aug-2020

Canary Islands & Madeira from Southampton cruise on Queen Victoria.

Well done Igloo!

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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