They gave me all the relevant info I asked for plus extra advice.
They did not pressure me - which I appreciated
Very pleasant and helpful - not pushy

Very pleasant and helpful, made our first cruise booking easy. Will be getting in touch again for advice on P.O. coach service. Which we were unaware of. Sounds too good to be true . Was worried about the journey to Southampton.
Have arranged our insurance. through Iglu.

Knowledgeable, helpful and a very competetive price compared to high street travel agents.

Prompt quality service polite non pushy found us exactly what we wanted efficient well trained advisor very professional thank you Alex

Professional and carried out my wishes. Did what they promised to do.

Adam at Iglu was most helpful, answered all our questions and was very very pleasant. Have booked before with Iglu and he has been one of the best so far. Thank You

Brilliant, Paul Weller spent loads of time patiently adjusting my booking

Smooth process. Very happy..............

The phone was answered very quickly by Scott who couldn’t be more helpful- the fact that he had traveled on the cruise ship I was enquiring about meant he could answer all my questions. I was able to book the cruise I wanted with no fuss - Scott gave me his direct phone number to call him if needed. Which I did. I left a message and he called me within 2 minutes and was very helpful again - I also had to email customer services who replied within 12 hours with an answer- best customer care I have received in a long time. Thank you Scott

Extremely helpful and friendly service.

very easy to get all information as our first time on a cruise staff very helpful and quick with our requirements thank you for making this easy

Well was great when I booked the holiday selina was wonderful , but when I had a question to ask , she told me she doesn’t to that and phone the main number !!

I have booked quite a few cruises now with Iglu. Always found them to be the best price. Very efficient on phone. have recommend to my friend .

VERY EASY TO SORT BOOKING

Great prices booked before with them would book again.Better to just book on line as when I phoned them could not match price

A very efficient and simple process of completing a booking. The staff were friendly and helpful. I have made previous bookings with the company and experience the same satisfaction.

I felt my questions were answered very matter of factly, no further details than was necessary. The advisor sounded pleasant over the phone.
My main query was regarding the cabin type and when I assked about the difference in the outside and delux, he couldn't give me a direct reply.

Very helpful

Easy to book.

Tony was great, explained everything and was a pleasure to talk to, the computer system was very slow though

Very helpful and polite

The sales staff were excellent. No pressure and very patient. However, they had made an error on the booking which meant that I could not log into my account with P & O. When I tried to contact Iglu on the customer service line, I was left hanging on for ages. I used the option of a call back, which I never received. I eventually got through later on, and the error was corrected speedily.

Our response:
Thank you for your comments. We are glad the booking experience was great and we so glad our team was able to correct the error without immediately.
We are sorry for the delay in getting to our team during this busy time, your comments will be used to better our service for the future.

Excellent as per usual. I have used Iglu on a number of occasions now and wouldn't go anywhere else to find an awesome Ski holiday.

Quick and easy

Very helpful and prompt on returning phone calls and emails