Latest Cruise Cancellation Information
  • Over 1.5 Million Happy Cruise Customers

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98% of our customers give us good ratings (31741 reviews)
Date Product Score Comment
20 Hour(s) ago

Italy, France & Spain from Barcelona cruise on Norwegian Epic.

Very good service

16-Apr-2021

Alaska Glacier Discovery from Seattle cruise on Ovation of the Seas.

They were helpful and went out of their way to get my last cruise payments transferred to my new cruise when my first was cancelled

16-Apr-2021

Splendour of the Great Lakes II cruise on .

Not proactive in rearranging our Victory Cruise lines cruise on the Great Lakes, moving from September this year to next. The Cruise line wanted £500 to change the dates.
I

I got on to Victory directly and got the transfer cost reduced, so we could book to late August next Year.

I had a confirmation this week that has both the amount paid and owing is wrong as well as the settlement date.

Not good!

16-Apr-2021

8 Nt All Inclusive British Isles from Southampton cruise on Celebrity Silhouette.

Responsive. Did what they said they would. Made the booking slick, fast and stress free.

15-Apr-2021

3 Night UK Long Weekender from Portsmouth cruise on Scarlet Lady.

Fabulous customer service, friendly and professional. Followed up with any queries

15-Apr-2021

4 Nt UK Coastal Summer Seacation from Southampton cruise on Regal Princess.

Pleasant people who help all the way,booked with ease and instant confirmation

14-Apr-2021

7 Nt All Inclusive British Isles from Southampton cruise on Celebrity Silhouette.

Daniel was very good. Explained everything to me about the date which the booking opened and booked the cabin which we requested on that morning. We have always been very satisfied with the service from Iglu Cruises

Our response:
We are so pleased to hear you were happy with the service you received from Daniel and that you have always been satisfied with the service from ourselves in general. Thank you for taking the time to provide us with your feedback, Kind Regards

11-Apr-2021

Canary Islands & Portugal from Southampton cruise on Iona.

I would recommend to friends and family

Our response:
We are so pleased to hear that you would happily recommend us. Thank you for booking with Maddie and for your lovely review.

11-Apr-2021

8 Nt All Inclusive British Isles from Southampton cruise on Celebrity Silhouette.

excellent !

Our response:
Thank you - we sincerely appreciate your 5* review :)

11-Apr-2021

4 Nt Ultimate UK Summer Escape from Southampton cruise on Britannia.

I always have a good service from iglu.

Our response:
Thank you for your 5* review, it really is appreciated.

11-Apr-2021

Canary Islands from Southampton cruise on Sky Princess.

Booked online I made a couple of mistakes when I uploaded details I contacted iglu buy their email and they corrected everything for me. Also got better price than going direct to cruise company. Used them many times excellent service ☺️

Our response:
We sincerely appreciate your loyalty - and we are delighted that you continue to be happy with the service that you receive from our team. Wishing you a wonderful cruise with Princess.

10-Apr-2021

7 Nt All Inclusive British Isles Cruise from Southampton cruise on MSC Virtuosa.

Excellent customer service rebooking following cruise cancellation.

Our response:
Great review, we appreciate your feedback. Thank you - happy cruising!

09-Apr-2021

Land of the Midnight Sun from Southampton cruise on Sky Princess.

This was a rebooking handled in a very efficient and helpful manner by Helen Henderson.so for this booking 5 star was appropriate.

Our response:
Great to hear your feedback; thank you. We are delighted that you were happy with the service that you received. And we thank you for booking with Iglu Cruise.

08-Apr-2021

Mediterranean to the Far East via Suez Canal from Barcelona cruise on Queen Elizabeth.

They acted promptly and concluded the booking without problems.

Our response:
Thank you for your 5* review; we appreciate your feedback.

07-Apr-2021

Norwegian Fjords from Southampton cruise on Anthem of the Seas.

Had to move existing booking and James couldn't of been more help. Very informative.

Our response:
We are glad to hear James was so helpful in moving your Royal Caribbean cruise for you, Thank you for your positive feedback :)

07-Apr-2021

Sail Three Seas & Adriatic Affair from Dubrovnik cruise on Marella Explorer 2.

Very helpful over the phone. Nothing too much trouble. Able to sort out medical problem. Able to return phone call within stated time.

Our response:
It is good to hear you had a great booking experience, Thank you for your positive feedback. Kind regards

07-Apr-2021

Transatlantic Roundtrip from Southampton cruise on Queen Mary 2.

Quick and accurate with their information about my booking. Friendly and courteous attention.

Our response:
We are so pleased to hear you were happy with the service you received while booking your Cunard cruise with us! Thank you for your feedback. Kind Regards

06-Apr-2021

Southampton to Sydney cruise on Queen Victoria.

Great service and a good price

Our response:
Thank you for your 5* feedback! We are pleased you were happy with the service and the price for your Cunard holiday! Kind Regards

05-Apr-2021

Spain & Portugal from Southampton cruise on Anthem of the Seas.

Glen was wonderful and extremely helpful. But it took my emails to Royal Caribbean to get a result on the Lift and Shift.tr

Our response:
Thank you for your positive review. We are delighted that you were pleased with the service that Glen provided. And we thank you for booking - happy cruising.

05-Apr-2021

Scandinavia & St. Petersburg from Southampton cruise on Celebrity Silhouette.

Friendly staff & very helpful

Our response:
Thank you for your positive review. We sincerely appreciate your feedback :)

04-Apr-2021

Spain & France from Southampton cruise on Anthem of the Seas.

Chris Reid from Ireland i dealt with , very professional with a excellent friendly manner so you could understand all what was said .

Our response:
We are so pleased that you were happy with the service that Chris provided. Thank you for your wonderful review. Happy cruising.

04-Apr-2021

Norwegian Fjords from Southampton cruise on Celebrity Silhouette.

Very efficient and clear

Our response:
Thank you for your 5* review, we sincerely appreciate your feedback.

04-Apr-2021

Niagara Falls & Canada from New York with Stays cruise on Adventure of the Seas.

Very helpful and efficient.

Our response:
Thank you for your 5* review.

04-Apr-2021

7 Nt UK Coastal Summer Seacation from Southampton cruise on Regal Princess.

Booked a UK cruise with a very polite cheerful member of staff,who was keen to answer any questions

Our response:
Lovely to receive your positive review, thank you.

03-Apr-2021

Mediterranean Beaches & Cities from Southampton cruise on Anthem of the Seas.

Have cruised many times and always used IGLU, have never had any problems and they have always done their best to accommodate my requests whether that is stateroom, dining or anything else I have requested, the staff are always friendly, helpful and polite

Our response:
We loved reading your review, thank you so much. We are pleased that you continue to be happy with the service. And sincerely thank you for your custom.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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