My wife’s surname was incorrectly applied to the paperwork and I had to get it amended both with iglu and the next day with Cunard
Otherwise very good

I found Iglu Cruises extremely helpful and would definitely recommend them to family and friends looking to book a cruise. James who I spoke to was so experienced and explained everything about the Cruise. Can’t wait to go on my first ever cruise. Thank you Iglu.

First class service
Friendly and very helpful

Very helpful

From my experience of booking a cruise through Jay your representative,l would definitely book another cruise with Igloo, he was most polite and helpful, and explained everything l needed to know regarding the cruise, and the follow up Emails were very quick to follow.
Well done Jay.

Friendly helpful and informative staff. Good company to deal with. Can’t wait to go!!😃

James was very helpful and friendly whilst booking our holiday.

Very helpful ,we have used you before, I had a few query’s as my husband uses a crutch and Shaun was very helpful

Very pleased with the service ,the assistant was very helpful and knowledgeable.

Clear quote - good price, efficient contact but not pressurised. A good combination

Polite & Helpful, just what we want, thanks.

I have booked several times with Iglu in the past and have always had good Curtious service from them and this in particular my Holiday was organised for me by Scott Brown who my I say was excellent in all aspects when arranging my Cruise.

We had an amazing time on our cruise to the Fjords it was beautiful
The boat was fantastic not to big, the staff couldn’t do enough to please us.
The food was good and being dairy free I was impressed at the efforts made to cater for me.
Our cabin was very comfortable and I was able to see the World Cup too just about whilst at sea you can just imagine the atmosphere.
We loved Iglu so much we have booked to go again in October to Canaries

I had excellent service from the person through whom I booked the holiday. However I had queries which needed to be answered. I telephoned three times and to date have not received a reply. This gives me grave concern as if I need to contact you in an emergency, either now or when I am enroute, it will be a catastrophe for me and my friends. I am the lead person and took the responsibility to nominate your company and this leaves me with grave doubts about your professional capability. Please send me a copy of your ABTA and ATOL registration.
We are seasoned cruisers and never had had such shoddy service.

Our response:
Thank you for your comments. I am very sorry to hear of your difficulties contacting our team. We have recently implemented changes to help resolve this, and rest assured your comments will be used to better this service for the future.
Our customer service team extends to many platforms for customers assistance and we are constantly looking to improve. We are ABTA and ATOL bonded and this information can be found on our website.


Your ticket documentation will show emergency contact details if needed during your holiday.

Excellent service. Answered all our questions.

Very helpful and patient

I was very pleased with booking our cruise.The consultant was very helpful and polite.I have booked with Iglu before and will do so again in the future if the price is right.I would also recommend to other people.

Seb was a brilliant representation of Iglu Cruise. By the end of the phone booking, I thought I was talking to a friend - the conversation was so relaxed, comical and entertaining. Thank you, Seb.

Efficient, polite, informative and patient.

The service was very good, all documents were in my e=mail box within minutes of booking our cruise. The prices were competitive.

They told me about a special offer on cabins which the girl that I spoke to just happen to notice. I now have a Superior Deluxe balcony cabin for a very reasonable price. I am very pleased.

The agent (Jack) was really helpful and patient. We took 3 phone calls to make up our minds but he did not mind and continued to act professionally even though we changed our minds a couple of times. This is always our experience with all the IGLU agents.

IGLU were also cheaper than booking directly with the cruise line.

VERY QUICK CONVENIENT SERVICE. HASSLE FREE, EXCELLENT

Very helpful

Wilson was very helpful and clearly explained the options open to me.