Very good service

They were helpful and went out of their way to get my last cruise payments transferred to my new cruise when my first was cancelled

Not proactive in rearranging our Victory Cruise lines cruise on the Great Lakes, moving from September this year to next. The Cruise line wanted £500 to change the dates.
I

I got on to Victory directly and got the transfer cost reduced, so we could book to late August next Year.

I had a confirmation this week that has both the amount paid and owing is wrong as well as the settlement date.

Not good!

Responsive. Did what they said they would. Made the booking slick, fast and stress free.

Fabulous customer service, friendly and professional. Followed up with any queries

Pleasant people who help all the way,booked with ease and instant confirmation

Daniel was very good. Explained everything to me about the date which the booking opened and booked the cabin which we requested on that morning. We have always been very satisfied with the service from Iglu Cruises

Our response:
We are so pleased to hear you were happy with the service you received from Daniel and that you have always been satisfied with the service from ourselves in general. Thank you for taking the time to provide us with your feedback, Kind Regards

I would recommend to friends and family

Our response:
We are so pleased to hear that you would happily recommend us. Thank you for booking with Maddie and for your lovely review.

excellent !

Our response:
Thank you - we sincerely appreciate your 5* review :)

I always have a good service from iglu.

Our response:
Thank you for your 5* review, it really is appreciated.

Booked online I made a couple of mistakes when I uploaded details I contacted iglu buy their email and they corrected everything for me. Also got better price than going direct to cruise company. Used them many times excellent service ☺️

Our response:
We sincerely appreciate your loyalty - and we are delighted that you continue to be happy with the service that you receive from our team. Wishing you a wonderful cruise with Princess.

Excellent customer service rebooking following cruise cancellation.

Our response:
Great review, we appreciate your feedback. Thank you - happy cruising!

This was a rebooking handled in a very efficient and helpful manner by Helen Henderson.so for this booking 5 star was appropriate.

Our response:
Great to hear your feedback; thank you. We are delighted that you were happy with the service that you received. And we thank you for booking with Iglu Cruise.

They acted promptly and concluded the booking without problems.

Our response:
Thank you for your 5* review; we appreciate your feedback.

Had to move existing booking and James couldn't of been more help. Very informative.

Our response:
We are glad to hear James was so helpful in moving your Royal Caribbean cruise for you, Thank you for your positive feedback :)

Very helpful over the phone. Nothing too much trouble. Able to sort out medical problem. Able to return phone call within stated time.

Our response:
It is good to hear you had a great booking experience, Thank you for your positive feedback. Kind regards

Quick and accurate with their information about my booking. Friendly and courteous attention.

Our response:
We are so pleased to hear you were happy with the service you received while booking your Cunard cruise with us! Thank you for your feedback. Kind Regards

Great service and a good price

Our response:
Thank you for your 5* feedback! We are pleased you were happy with the service and the price for your Cunard holiday! Kind Regards

Glen was wonderful and extremely helpful. But it took my emails to Royal Caribbean to get a result on the Lift and Shift.tr

Our response:
Thank you for your positive review. We are delighted that you were pleased with the service that Glen provided. And we thank you for booking - happy cruising.

Friendly staff & very helpful

Our response:
Thank you for your positive review. We sincerely appreciate your feedback :)

Chris Reid from Ireland i dealt with , very professional with a excellent friendly manner so you could understand all what was said .

Our response:
We are so pleased that you were happy with the service that Chris provided. Thank you for your wonderful review. Happy cruising.

Very efficient and clear

Our response:
Thank you for your 5* review, we sincerely appreciate your feedback.

Very helpful and efficient.

Our response:
Thank you for your 5* review.

Booked a UK cruise with a very polite cheerful member of staff,who was keen to answer any questions

Our response:
Lovely to receive your positive review, thank you.

Have cruised many times and always used IGLU, have never had any problems and they have always done their best to accommodate my requests whether that is stateroom, dining or anything else I have requested, the staff are always friendly, helpful and polite

Our response:
We loved reading your review, thank you so much. We are pleased that you continue to be happy with the service. And sincerely thank you for your custom.