Sue Thomas was very accommodating as we asked for a few options to be looked at and she did this for us.

At a time when it is difficult to speak with anyone about cruises especially Cunard, Talking to Iglu is so refreshing. They have the experience and knowledge to guide you through the best deals without the agrovation of listening to extended music while you are waiting to speak with somebody.

Excellent. Prompt service, personable staff. Got a great deal!

Great knowledge, offered choices, patient

I have just rescheduled our cruise due to COVID-19 and Simone has been very helpful and assisted me at every step. Simone took control and came back with all the answers and requirements we needed and we were able to get Our holiday rescheduled with no worries at all. A brilliant service, you are a credit to Iglu Cruises. Thank you very much **

Yes I would use iglu again in fact I have just booked a cruise with them again .

exultance service again from the Iglu Team and the £ 50 loyalty discount was a nice touch
keep up ther good work

Called to move an existing booking to a later date. All completed in a simple call.

Deborah was an extremely polite, efficient and helpful person to deal with

Hugely disappointed and disillusioned by Iglu. My cruise was cancelled mid June but have still not received a penny of my refund due (almost 6k). The company refuse to explain their refund process to me nor give me a date of when I might expect my money. Legally I should have received this within 14 days. Iglu not good enough!

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.

The Iglu agent Kerri McCauley was excellent in dealing with our rebooking procedure after our initial cruise was cancelled due to Covid 19.

Excellent and friendly servicr

Amazing agent who helped me through the whole process of rebooking our cruise to Hawaii.

Organised FCC to new cruise, Great service from Clare, could not recommend her too highly. Definitely a credit to her company. Would certainly ask for her when I next book a cruise through Iglu.

good and helpful

Friendly service helpful and knowledgeable efficient very good deal quick and easy to arrange professional service

Excellent service provided by Chris! Many thanks.

Their website is the best and easiest to follow and all the staff are so pleasant and helpful.

Iglu were only interested in speaking to us when we were due to pay for a cruise to New Zealand which was obviously not going to happen but they wanted the payment. They used all sort of delaying tactics when refunds were being processed.

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.

Very good although it did take a while for them to make contact.... however we have now booked a future cruise for 2022 having had to cancel our cruise due to Covid for early 2021.. New cruise was sorted quickly and efficiently .. Lets hope we can take it.

A very informative and friendly representative who explained the booking process very clearly and answered any questions I had in relation to my first cruise. The itinerary sounds superb.

Communication was very well looking for price and packages was really great and reliable

Yes very much Vicky really helped us thankyou

Easy to book but was concerned that the cruise including the price changed slightly as the days passed. When I booked we were led to believe we visited Skye and Mull,now it's scenic cruising. The price also changed from £440pp to £449pp-strange!

Hannah was very patient in a fast moving (cabins selling like hot cakes !) situation, but w got there in the end, just !!!