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100% of our customers give us good ratings (31625 reviews)
Date Product Score Comment
14 Hour(s) ago

South America, Antarctica & Iguazu Falls from Buenos Aires with Stays cruise on Norwegian Star.

Helpful, efficient and friendly consultant made booking the cruise very easy.

18 Hour(s) ago

Norwegian Fjords from Newcastle cruise on Balmoral.

We were rebooking a cancelled cruise. I think the lady was Maureen and she helped us do this very easily.

42 Hour(s) ago

Baltic Cities from Southampton cruise on Britannia.

..........

Our response:
Thank you for your feedback :)

20-Jan-2021

Baltic Cities & St. Petersburg from Copenhagen cruise on Norwegian Dawn.

Great customer service. I've booked a lot of cruises through Iglu and they're always super helpful.

Our response:
Thank you for your positive review. Your feedback is very important to us.

20-Jan-2021

Canary Islands from Southampton cruise on Sky Princess.

updated the information on our cruise and gave us various options on a selection of other cruises

Our response:
Thank you for taking the time to provide us with your positive feedback.

19-Jan-2021

Eastern Caribbean from Barbados cruise on Azura.

Reasonable website sometimes difficult to navigate, service fairly good, they are keen and friendly to book you up but very awkward and difficult to get through to if you have a query or problem.

Our response:
Thank you for your positive review.

19-Jan-2021

Norwegian Fjords from Southampton cruise on Queen Victoria.

Fully satisfied

Our response:
Thank you for your positive review. Your feedback is very important to us.
WIth best wishes

18-Jan-2021

Southern Caribbean from Barbados cruise on Grandeur of the Seas.

Very good service, booking was so easy

Our response:
Thank you for taking the time to provide us with your feedback.

18-Jan-2021

Transatlantic Crossing from Barbados to Southampton cruise on Britannia.

Very good service and very helpful

Our response:
Thank you for your positive feedback :)

18-Jan-2021

Norwegian Fjords from Southampton cruise on Iona.

need to change the date of my cruise, all done very efficiently by the Iglu team over the phone

Our response:
Thank you for your positive feedback :)

17-Jan-2021

Mediterranean Adventurer from Southampton cruise on Sky Princess.

Best service. Wanted to transfer a June cruise to October. No problems at all. The agent was most helpful & made everything stress free.

Our response:
Thank you for your positive feedback :)

16-Jan-2021

Christmas & New Year's Canary Islands & Portugal from Southampton cruise on Iona.

The booking process went well. I would like to have all letters in hard copy, as well as by email including the tickets. Looking forward to a 5 star service up to the 18 December 2021.

Our response:
We are delighted to receive your positive feedback :) Thank you for your review.

15-Jan-2021

Norwegian Fjords from Southampton cruise on Iona.

I had too change my cruise for this year and Charlie has been so helpful making the change easy.

Our response:
We are so pleased to read that you were happy with the service that you received from our cruise specialist Charlie.
And we appreciate your feedback.
With kind regards

14-Jan-2021

Western Europe Quest - Southampton Roundtrip cruise on Sirena.

My first time booking with Iglu was happy with the service so far, will be able to give more feedback closer to the time of my cruise.

Our response:
Thank you for your positive review. Your feedback is very important to us.
With kind regards

14-Jan-2021

Spain & France from Southampton cruise on Sky Princess.

Having previously booked a Cunard cruise which was cancelled by Cunard, having a good look at what was available decided to go with a princess cruise for October with my previous deposit. Kerri was very helpful and quoted for a couple of cruises, we were happy with info recieved and decided to go with one.
.

Our response:
Thank you for your positive review. We are pleased to hear that you were happy with the service that Kerri provided. And we are delighted that we were able to assist you in booking your future Princess cruise :)
With warm regards

13-Jan-2021

Scandinavia & St. Petersburg from Southampton cruise on Celebrity Silhouette.

Excellent service and very knowledgeable.

Our response:
Thank you for your positive review :)

11-Jan-2021

Spanish Delights from Majorca cruise on Marella Discovery.

Very quick & efficient. Booked my holiday with no fuss. Always use iglu always had lovely holidays.

Our response:
Thank you for your positive review :)

11-Jan-2021

Western Caribbean from Tampa cruise on Rhapsody of the Seas.

Great experience with Charlotte from Iglu - only way it could have been better is that I was charged £50 to change the booking when I had to change my wedding in Florida because of lockdown and my inability to travel to the USA at the time of the booking

Our response:
Thank you for your feedback :)

10-Jan-2021

British Isles from Southampton cruise on Sky Princess.

Professional staff with plenty of knowledge to make sure you have the cruise that fits your desires..

Our response:
Thank you for your review. We appreciate your feedback and we are pleased you were happy with our service.

Kind regards

09-Jan-2021

Barbados in Bliss - Bridgetown Roundtrip cruise on Regent Seven Seas Navigator.

They were proactive contacting me to amend my holiday. Iglu rep was cool and calm and gave a good price for the new holiday.

Our response:
Thank you for your feedback :)

09-Jan-2021

Caribbean Explorer from Ft. Lauderdale cruise on Sky Princess.

Iglu are our go to travel agent. Staff are friendly and do everything they can to ensure you have a smooth booking experience.

Our response:
Thank you for taking the time to provide us with your feedback :)

08-Jan-2021

Canary Islands from Southampton cruise on Ventura.

Booked lots of holidays and cruises with iglu great competitive prices staff friendly had to make some changes recently due to covid restrictions Charlie Brown was great sorted lots of things out for us many thanks !

Our response:
Thank you for your positive review. We appreciate your feedback. With kind regards,

07-Jan-2021

Alaska with Hubbard Glacier from Vancouver cruise on Celebrity Eclipse.

Very helpful and efficient

Our response:
Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback.
Kind regards

07-Jan-2021

Cape Town Stay, The Big Five Safari & Seychelles to Dubai cruise on Norwegian Jade.

As always a great service. All my requirements sorted quickly and in a professional manner.

Our response:
Thank you for taking the time to provide us with your feedback.

07-Jan-2021

Greece & Turkey from Malta cruise on Azura.

excellent!

Our response:
Thank you for your positive review :)

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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