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97% of our customers give us good ratings (29022 reviews)
Date Product Score Comment
31 Hour(s) ago

Eastern Caribbean from Barbados cruise on Britannia.

Robin was very helpful, and pleasant.

Our response:
Thank you very much for such a wonderful review.

34 Hour(s) ago

United Arab Emirates, Oman & Abu Dhabi cruise on Oceana.

Excellent service clearly explained what we were getting from our cruise

Our response:
Thank you very much for your review. Our team do their best to offer an easy and helpful booking process.

36 Hour(s) ago

Spain, Portugal & France from Newcastle cruise on Balmoral.

Very helpful

Our response:
Thank you very much for your review.

08-Dec-2018

Icelandic Adventure from Rosyth cruise on Balmoral.

Excellent service, friendly and helpul

Our response:
Many thanks for your feedback. Our team do their best to offer an easy and helpful booking process.

08-Dec-2018

Canada New England from New York cruise on Queen Mary 2.

Listened to my needs

Our response:
Huge thanks for your review. It is a pleasure to arrange your holiday and happy to help.

08-Dec-2018

Seven Shores & Paradise Islands from Barbados cruise on Marella Explorer 2.

We are still waiting for a booking issue to be resolved. Nothing rectified so far.

07-Dec-2018

Eastern Caribbean from Barbados cruise on Britannia.

Extremely helpful and friendly

Our response:
Many thanks for your great review. We are so pleased that we can help to create such an amazing experience.

07-Dec-2018

Norwegian Fjords from Southampton cruise on Ventura.

Web page easy to use and price was very goos

Our response:
Thank you very much for your review. We are always looking to improve our service, and we are so glad our online portal was so easy to use.

07-Dec-2018

Christmas Market & Festive Getaway cruise on Columbus.

Easy purchase from a knowledgeable and pleasant representative. Used IGLU a few times now and always a good experience.

Our response:
Many thanks for your great review. It is our pleasure that we can continue to assist you with your holiday bookings.

07-Dec-2018

Italy, France & the Balearic Islands from Genoa cruise on MSC Fantasia.

Friendly cooperative helpful

Our response:
Thank you very much for your positive comments

07-Dec-2018

Spain, Ibiza & Portugal from Southampton cruise on Ventura.

First class as always

Our response:
Thank you for your review. It is our pleasure that we can continue to assist you in your holiday bookings.

06-Dec-2018

Christmas Market & Festive Getaway cruise on Columbus.

When I originally booked my recent cruise I would have said Iglu was ok but forward a couple of days and the reverse is now appropriate.

Our response:
Thank you for your comments. We are very sorry to hear you are not satisfied with the service we provide.


I can appreciate your disappointment on not receiving a free upgrade, though it is the case that cabins on a guaranteed basis are allocated by the cruise line, which is entirely beyond our influence or control.
If you prefer to upgrade your cabin, our team would be happy to provide a quotation based on the cruise line's advised price. Our team remain on hand to offer full assistance within the scope of the cruise line's booking conditions.

06-Dec-2018

Iceland & Northern Isles from Tilbury cruise on Columbus.

Very helpful in helping me to organise the right cruise

Our response:
Many thanks for your great review. We are so glad our booking process was easy and helpful.

06-Dec-2018

Madeira & Canaries with Olly Smith from Southampton cruise on Ventura.

Not forced on planes! Great to leave on holiday right from England to lots of lovely islands etc.,
Cruise boat looks great too - when I get home after myholiday I’ll complete all this experience!

06-Dec-2018

Paradise Islands from Barbados cruise on Marella Explorer.

Clear information, options and pricing regarding cruise booking.

05-Dec-2018

Colourful Coasts from Santa Cruz cruise on Marella Dream.

Very good ,really helpful .

05-Dec-2018

Central Mediterranean from Southampton cruise on Arcadia.

Helpful patient sales staff answered all questions only negative was incorrect details on paper work but again well done to the sales for adjustment on the spot.Have booked numerous times with Iglu and this was the first time had a problem . Always recommend Iglu for price and service.

05-Dec-2018

Ski holidays in Chalet Hotel Elisabeth in Kuhtai.

Very helpful young lady on the phone when i went through the booking process. Thank you Poppy

05-Dec-2018

Spring Hamburg, Oslo & Bruges from So'ton cruise on Independence of the Seas.

the staff have been incredible helpful, nothing has been too much for them. I'd had a lot of questions an everything was dealt with calmly.

04-Dec-2018

Baltic Capitals from Southampton cruise on Queen Victoria.

We fancied trying Cunard on what will be our fiftieth cruise. These have included several booked with IGLU. Once again we were pleased with our choice and the service was excellent. We look forward to August 2019 and another trip to the Baltic.

04-Dec-2018

Christmas Market & Festive Getaway cruise on Columbus.

Excellent customer service

02-Dec-2018

Venice & Gems of Northern Italy cruise on River Countess.

A speedy response to my email query, providing several options on the trip I was looks at. Competitive price. Speedy booking process and friendly too. Email confirmation arrived immediately. All good.

02-Dec-2018

Norway and Northern Lights from Southampton cruise on Queen Victoria.

Excellent Service

02-Dec-2018

Canaries & Iberia At Christmas From Southampton cruise on Oceana.

They were very quick and efficient. Explained everything as they went along. Conformation was very quick. Small mistake which was dealt with immediately.

01-Dec-2018

Grand Fjordland Splendour from Liverpool cruise on Magellan.

More than excellent service. Really would recommend anyone to use IGLU to book a cruise. All my questions were answered. They were dealt with patience, knowledge of the cruise I was interested in and nothing was too much trouble. I never ever thought I was being a nuisance asking so many questions! Thank you I am now really looking forward to my cruise.

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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