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96% of our customers give us good ratings (31531 reviews)
Date Product Score Comment
22 Hour(s) ago

Western Caribbean from Miami cruise on Norwegian Joy.

Sue Thomas was very accommodating as we asked for a few options to be looked at and she did this for us.

23 Hour(s) ago

France, Italy & Transatlantic Crossing from Malta to Barbados cruise on Azura.

At a time when it is difficult to speak with anyone about cruises especially Cunard, Talking to Iglu is so refreshing. They have the experience and knowledge to guide you through the best deals without the agrovation of listening to extended music while you are waiting to speak with somebody.

47 Hour(s) ago

Treasure Islands Christmas Cruise from St. Maarten cruise on Star Flyer.

Excellent. Prompt service, personable staff. Got a great deal!

19-Oct-2020

Belfast & Liverpool from Southampton cruise on Queen Elizabeth.

Great knowledge, offered choices, patient

18-Oct-2020

A Taste of the Tropics & Paradise Islands from Bridgetown, Barbados cruise on Marella Discovery.

I have just rescheduled our cruise due to COVID-19 and Simone has been very helpful and assisted me at every step. Simone took control and came back with all the answers and requirements we needed and we were able to get Our holiday rescheduled with no worries at all. A brilliant service, you are a credit to Iglu Cruises. Thank you very much **

18-Oct-2020

Norway & Fjords from Southampton cruise on Iona.

Yes I would use iglu again in fact I have just booked a cruise with them again .

15-Oct-2020

Japan & South Korea from Tokyo cruise on Norwegian Sun.

exultance service again from the Iglu Team and the £ 50 loyalty discount was a nice touch
keep up ther good work

14-Oct-2020

Antarctica & Patagonia from Buenos Aires with Stay cruise on Celebrity Silhouette.

Called to move an existing booking to a later date. All completed in a simple call.

13-Oct-2020

Canada Discovery from Southampton cruise on Arcadia.

Deborah was an extremely polite, efficient and helpful person to deal with

12-Oct-2020

Mediterranean Adventure from Southampton cruise on Anthem of the Seas.

Hugely disappointed and disillusioned by Iglu. My cruise was cancelled mid June but have still not received a penny of my refund due (almost 6k). The company refuse to explain their refund process to me nor give me a date of when I might expect my money. Legally I should have received this within 14 days. Iglu not good enough!

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.

11-Oct-2020

Ultimate Caribbean Holiday from Tampa with Stay cruise on Celebrity Constellation.

The Iglu agent Kerri McCauley was excellent in dealing with our rebooking procedure after our initial cruise was cancelled due to Covid 19.

11-Oct-2020

Greek Isles from Venice with Stays cruise on Norwegian Spirit.

Excellent and friendly servicr

09-Oct-2020

Las Vegas & Hawaiian Islands from San Francisco with Stays cruise on Ruby Princess.

Amazing agent who helped me through the whole process of rebooking our cruise to Hawaii.

08-Oct-2020

Atlantic Coast Iberia from Southampton cruise on Ventura.

Organised FCC to new cruise, Great service from Clare, could not recommend her too highly. Definitely a credit to her company. Would certainly ask for her when I next book a cruise through Iglu.

08-Oct-2020

World Cruise from Southampton to Liverpool cruise on Borealis.

good and helpful

08-Oct-2020

Canary Islands & Portugal from Southampton cruise on MSC Magnifica.

Friendly service helpful and knowledgeable efficient very good deal quick and easy to arrange professional service

07-Oct-2020

Vietnam & Thailand from Singapore with Stay cruise on Celebrity Solstice.

Excellent service provided by Chris! Many thanks.

07-Oct-2020

No-Fly Caribbean Adventure from Southampton cruise on Ventura.

Their website is the best and easiest to follow and all the staff are so pleasant and helpful.

06-Oct-2020

Caribbean Holiday from Miami cruise on Azamara Quest.

Iglu were only interested in speaking to us when we were due to pay for a cruise to New Zealand which was obviously not going to happen but they wanted the payment. They used all sort of delaying tactics when refunds were being processed.

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.

06-Oct-2020

Southern Caribbean from Ft. Lauderdale with Miami Stay cruise on Vision of the Seas.

Very good although it did take a while for them to make contact.... however we have now booked a future cruise for 2022 having had to cancel our cruise due to Covid for early 2021.. New cruise was sorted quickly and efficiently .. Lets hope we can take it.

06-Oct-2020

Greek Isles & Italy from Rome cruise on Norwegian Getaway.

A very informative and friendly representative who explained the booking process very clearly and answered any questions I had in relation to my first cruise. The itinerary sounds superb.

02-Oct-2020

Spain & Portugal from Southampton cruise on Ventura.

Communication was very well looking for price and packages was really great and reliable

02-Oct-2020

Western Mediterranean from Southampton cruise on Queen Elizabeth.

Yes very much Vicky really helped us thankyou

02-Oct-2020

Liverpool & Belfast from Southampton cruise on Queen Elizabeth.

Easy to book but was concerned that the cruise including the price changed slightly as the days passed. When I booked we were led to believe we visited Skye and Mull,now it's scenic cruising. The price also changed from £440pp to £449pp-strange!

02-Oct-2020

British Isles from Southampton cruise on Queen Elizabeth.

Hannah was very patient in a fast moving (cabins selling like hot cakes !) situation, but w got there in the end, just !!!

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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