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97% of our customers give us good ratings (26191 reviews)
Date Product Score Comment
3 Hour(s) ago

Christmas & New Year Canaries & Madeira cruise on Columbus.

The service at Iglu is always outstanding, prompt, polite, excellent value, reliable and accurate. Long may it continue!

6 Hour(s) ago

Southampton to Madeira & The Caribbean cruise on Braemar.

I spoke to your operator Yas, he had a very clear and positive manner and I booked with confidence. The next day I called for a query and the following day I spoke to yet another operator who kindly filled in the api form for me. All three operators were excellent.

7 Hour(s) ago

Spain, Monte Carlo & Italy from Southampton cruise on Queen Victoria.

Have used Iglu in the past and always find them efficient and friendly. Our normal contact, David Langworthy, always goes the extra mile to help us.

8 Hour(s) ago

Baltic Xmas Markets from Southampton cruise on Aurora.

Used them several times mostly excellent

9 Hour(s) ago

Eastern Caribbean from Barbados cruise on Britannia.

Excellent service

9 Hour(s) ago

Ski holidays in Chalet Emily in Courchevel 1650.

Very helpful and patient!

10 Hour(s) ago

Grand Mediterranean from Barcelona cruise on Crown Princess.

Very helpful spoke to a couple of yore representatives very professional in there manner and attatude to my request

11 Hour(s) ago

Eastern Caribbean New Year's Eve from Barbados cruise on Azura.

Very good and quick service the price quoted was excellent Terence was excellent as my wife is disabled wheelchair user and he dealt with all our needs brilliantly

11 Hour(s) ago

Royal Experience from Southampton cruise on Independence of the Seas.

Very polite and answered all my queries

12 Hour(s) ago

Caribbean Transatlantic from Barbados cruise on Azura.

Always helpful, nothing too much trouble. Quick to answer even the most obscure queries!

29 Hour(s) ago

Magnificent Fjords from Newcastle cruise on Tui Discovery.

kassam Was very helpful hassle free booking.

31 Hour(s) ago

Belgium & the Netherlands from So'ton cruise on Arcadia.

Charlotte Taylor who took my enquiry and then our order was brilliant, she answer all of our questions and took us though it all. Well done and thank you.

34 Hour(s) ago

No-fly Amazon, West Indies & Azores from Tilbury cruise on Magellan.

Excellent service from Scott when I was trying to arrange a cruise to replace one cancelled by P & O on Oriana in January.

34 Hour(s) ago

Colourful Coasts from Santa Cruz cruise on Thomson Dream.

Easy to book and all confirmation details sent fast


Canary Isles & Madeira With Olly Smith cruise on Azura.

We purchased on-line and it was all straight forward. Excellent for 70+, who are not very Computer friendly!!!!


Western Europe from Southampton cruise on Queen Mary 2.

Excellent ,efficient friendly service. Really 10 star!


Northern Lights From Southampton cruise on Aurora.

Very quick and easy web site to navigate. Have booked through Iglu before and always had efficient service. Would definitely recommend to others.


Canary Isles & Madeira from Southampton cruise on Oriana.

quick and efficient as i had already done research on the website
so knew what i wanted which resulted in a hassle free booking.
mikey was very helpful and knowledgeable.
i also was in contact with special assistance which again
gave me excellent service


Provence to Palma from Monte Carlo cruise on Regent Seven Seas Explorer.

Excellent - efficient, very helpful, and knowledgeable Customer Service.


Bruges Getaway from Southampton cruise on Queen Elizabeth.

Service was first class , I timed myself out the booking system,managed to book then got a call to see if I needed any help .


Majestic Fjordland from Tilbury cruise on Magellan.

We couldn't get booked in on line so we rang. The young lady was very helpful and improved our booking experience a lot. We had been getting quite frustrated trying to book on line, but she took all the stress out of it.


Canary Isles & Madeira from Southampton cruise on Ventura.

Very helpful, and patient!


New York Transatlantic Roundtrip fr So'ton cruise on Queen Mary 2.

I had requested wheelchair assistance for inside the check in area of the port. My name wasn't on any lists. I had to wait until they found one for me,this seemed to have been the start of a lot of the problems I had.

Our response:
Madam - I am sorry to read of the problems. After all we did spend some time with you ensuring all your needs could be met. I am happy to look into why this didn't work as it should - if there is anything else we need to speak with the cruise line about feel free to let us know at customerrelations@iglu.com. 


Baltic Heritage from Southampton cruise on Sapphire Princess.

As always great value and easy booking,


Mediterranean Adventurer from Southampton cruise on Sapphire Princess.

Heather was very polite, very helpful and informative. She is a credit to the Company and we would recommend her to out friends and family should they wish to cruise in the future.

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Iglu Cruise 10 years
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What our customers say

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

(October 2017)

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

(September 2017)

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