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97% of our customers give us good ratings (27655 reviews)
Date Product Score Comment
7 Hour(s) ago

Norway & North Cape from Hamburg cruise on Norwegian Jade.

They gave me all the relevant info I asked for plus extra advice.
They did not pressure me - which I appreciated
Very pleasant and helpful - not pushy

11 Hour(s) ago

Norway & Fjords With Eric Lanlard cruise on Britannia.

Very pleasant and helpful, made our first cruise booking easy. Will be getting in touch again for advice on P.O. coach service. Which we were unaware of. Sounds too good to be true . Was worried about the journey to Southampton.
Have arranged our insurance. through Iglu.

11 Hour(s) ago

Adriatic Affair from Dubrovnik cruise on Thomson Celebration.

Knowledgeable, helpful and a very competetive price compared to high street travel agents.

22 Hour(s) ago

Seven Shores & Paradise Islands from Bridgetown cruise on Tui Explorer.

Prompt quality service polite non pushy found us exactly what we wanted efficient well trained advisor very professional thank you Alex

23 Hour(s) ago

Royal Sampler from So'ton cruise on Independence of the Seas.

Professional and carried out my wishes. Did what they promised to do.

23 Hour(s) ago

Norway & Fjords With Marco Pierre White cruise on Britannia.

Adam at Iglu was most helpful, answered all our questions and was very very pleasant. Have booked before with Iglu and he has been one of the best so far. Thank You

31 Hour(s) ago

Italy & Corsica from Malta cruise on Oceana.

Brilliant, Paul Weller spent loads of time patiently adjusting my booking

35 Hour(s) ago

Spain, Ibiza & Portugal from Southampton cruise on Ventura.

Smooth process. Very happy..............

36 Hour(s) ago

France, Portugal, & Spain from So'ton cruise on MSC Magnifica.

The phone was answered very quickly by Scott who couldn’t be more helpful- the fact that he had traveled on the cruise ship I was enquiring about meant he could answer all my questions. I was able to book the cruise I wanted with no fuss - Scott gave me his direct phone number to call him if needed. Which I did. I left a message and he called me within 2 minutes and was very helpful again - I also had to email customer services who replied within 12 hours with an answer- best customer care I have received in a long time. Thank you Scott

38 Hour(s) ago

Iceland & Northern Isles from Newcastle cruise on Magellan.

Extremely helpful and friendly service.

43 Hour(s) ago

Majestic Fjordland from Tilbury cruise on Columbus.

very easy to get all information as our first time on a cruise staff very helpful and quick with our requirements thank you for making this easy

45 Hour(s) ago

Summer Hamburg, Oslo & Bruges from So'ton cruise on Navigator of the Seas.

Well was great when I booked the holiday selina was wonderful , but when I had a question to ask , she told me she doesn’t to that and phone the main number !!

46 Hour(s) ago

Scandinavia & Baltics from Southampton cruise on Celebrity Silhouette.

I have booked quite a few cruises now with Iglu. Always found them to be the best price. Very efficient on phone. have recommend to my friend .

46 Hour(s) ago

Bank Holiday Spain & France from So'ton cruise on Sapphire Princess.

VERY EASY TO SORT BOOKING

47 Hour(s) ago

Eastern Caribbean from Barbados cruise on Britannia.

Great prices booked before with them would book again.Better to just book on line as when I phoned them could not match price

25-May-2018

Sail Three Seas from Dubrovnik cruise on Thomson Celebration.

A very efficient and simple process of completing a booking. The staff were friendly and helpful. I have made previous bookings with the company and experience the same satisfaction.

25-May-2018

Greek Mystique from Dubrovnik cruise on Thomson Celebration.

I felt my questions were answered very matter of factly, no further details than was necessary. The advisor sounded pleasant over the phone.
My main query was regarding the cabin type and when I assked about the difference in the outside and delux, he couldn't give me a direct reply.

24-May-2018

Rhine Cruise to Switzerland from Basel cruise on MS Emily Brontë.

Very helpful

24-May-2018

Iceland from Southampton cruise on Aurora.

Easy to book.

24-May-2018

A Taste of Paradise & Caribbean Dreams from Barbados cruise on Thomson Celebration.

Tony was great, explained everything and was a pleasure to talk to, the computer system was very slow though

24-May-2018

Western Mediterranean from Southampton cruise on Azura.

Very helpful and polite

24-May-2018

Western Mediterranean from Southampton cruise on Azura.

The sales staff were excellent. No pressure and very patient. However, they had made an error on the booking which meant that I could not log into my account with P & O. When I tried to contact Iglu on the customer service line, I was left hanging on for ages. I used the option of a call back, which I never received. I eventually got through later on, and the error was corrected speedily.

Our response:
Thank you for your comments. We are glad the booking experience was great and we so glad our team was able to correct the error without immediately.
We are sorry for the delay in getting to our team during this busy time, your comments will be used to better our service for the future.

24-May-2018

Ski holidays in Hotel Kandahar in Val d'Isere.

Excellent as per usual. I have used Iglu on a number of occasions now and wouldn't go anywhere else to find an awesome Ski holiday.

24-May-2018

Rouen, Honfleur & River Seine from Southampton cruise on Braemar.

Quick and easy

24-May-2018

Spirit of Iberia from Malaga cruise on Thomson Spirit.

Very helpful and prompt on returning phone calls and emails

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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