We have been using Iglu for many years and have always had good service.The sales people often go to great lengths to help you get the accomodation you require.We always ask the sales person for their name and extension number if they have one so we can get back to the same person if we have further questions.

The buying process was easy rand prompt, customer services responded quickly and efficiently to any enquires

disapointing emails from accounts dept

polite knowledgeable and very helpful

Our response:
Thank you very much for such a wonderful review.

Good value and customer service, efficient easy to use website. Would reccomend.

Our response:
Thank you very much for your positive comments. We are so proud to be recommended by you.

Good service .good price never used you before ,but will certainly use you again,and yes going on our experience,we would certainly recommend you. We were more than pleased with the service from Simone.

Our response:
We would like to thank you for sparing time and reviewing our services. Our team do their best to offer an easy and helpful booking process.

A very helpful Agent who provided an efficient booking process for our cruise at a very competitive price.

Our response:
We would like to thank you for sparing time and reviewing our services.

All good

Our response:
Thank you very much for your review.

really friendly and very helpful

Our response:
Thank you very much for your review.

I had no need to contact any person but the site connection was lost whilst I was making payment. Impossible to see whether it was accepted but looked like it hadn't. So tried again. As I received two confirmation of payments I assume the first one went through but I had no idea at the time.
As it was only one pound I didn't lose any sleep over it.

Our response:
Thank you for your comments. We are glad you were able to book your holiday using our online platform.
our customer care team remain on hard if you require any assistance for the future.

I got through to the agent without delay on my initial call, and received the relevant information I requested. I received an email with a reference number recording my enquiry and a direct phone number for the agent. I called later that day, the agent was busy but called me back shortly afterwards and we concluded the booking. Good service!

Very good

Very pleasant service to accommodate my changes to our cruise.

She was a star, very helpfull, informative and patient with this first timer.

Terry your sales representative couldn't do enough for us. Three couples going together, so lots of questions. All were answered, even if he had to go away and ring us back. Hopefully, the rest of the cruise will go as smoothly

Good company with good sales staff. Thanks

Excellent customer service from Seb in reservations who gave lots of good advice, gave me the lowest price when my cruise was compared with other agencies and was friendly and professional without being pushy. This is my second booking with Iglu and I would recommend this company.

This is my second booking with Iglu Cruises and once again I have been extremely pleased with the service. The young man, Paul dealt with my booking efficiently and in a most helpful manner. Should I be going on the QM2 again, I would certainly contact Iglu Cruise. Thank you.

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The sales executive we had was very thourgh and professional, explained everything in detail was prepared to answer any questions no matter hor trivial they appeared to be and made the whole experience seamless.

really helpful and polite.talked me through everything i needed to know with out being pushy.

Les was our contact, he was informative, helpful and friendly with no pressure to bookuntil we had holiday from work sorted.
Couldn’t have asked for anymore.
Thank you

Iglu website is so easy to use. Doesn’t take long to book a holiday

efficient friendly very helpful

Lesley Ewing has arranged our cruises for the last 3 years and her manner and knowledge is exceptional, you are very lucky to have someone like this on your staff