Excellent customer service from Hannah the travel adviser Thank you

Very efficient and understand

Waiting for a reply to my email dated 17 January.

Our response:
Thank you for your comment. And I am sorry to hear that you have had a lengthy wait on a reply to your email. I have located your booking and I have seen from the notes, that we have cancelled the booking, and that we have now responded to your email, dated the 17th January.
We will be in contact with you again in due course.
We appreciate your continued patience.
With kind regards

The initial agent handled it well , Iglu since then has let me down badly

This is the first time I had booked with Iglu and I am totally happy with the service and the price of the cruise. Robin answered all questions and emailed the details of the quote and later the booking information promptly. He was knowledgeable and friendly.

At the time of booking I requested and believed I had been allocated a cabin on deck 5. It subsequently transpired that the cabin actually booked was on deck 9. Why?

They can improve by letting the customers know as to what they've booked and paid for.

Our response:
Thank you for your comment. I am sorry to hear that you were not happy with the service that you have received from Iglu Cruise. Your custom is very important to us, and Customer Service is our main priority. And we aim to provide all of our clients with a high level of service.
I can see from the notes on your booking, that we have spoken to you and assisted with your queries, and that we have amended the booking accordingly.
Should you require any further assistance, please do not hesitate to contact us.

Very helpful

Rang Iglu to book a cruise and Paul who we dealt with was friendly and informative. He told us the options we had for upgrading but there was no hard sell. Everything was plain sailing :-)

Great efficient customer service. The agent was very polite and helpful she went through all details thoroughly.

Friendly staff, easy to use website, great range of cruises on offer, this time is the fifth time I've booked with iglu and will def book with them again

Quick and professional service given by agent

Very helpful and clear. Worked out which cabin would be the best for us. Will definitely use them again.

Actually booked cruise on board ship so didn't deal with Iglu direct.

The service was dealt with very quickly and I can look forward to going on the IONA. Very reasonable price to say she will be a new Ship and a Deluxe Balcony,plus on board spend as well.

always been 5*

great service really quick getting documents through in email

Top notch company. Very helpful and great prices. Will usr again.

Would recommend ,the help we had fromKelly, as I was talking on 2 phones at the same time.
Then booked our cruise.

Waited over 3 hours listening to your music. Not good. 4 of your staff promised to call me back and didn’t. Now my confirmation is not correct either.

The website was eay to use but, whilst I expected a single supplement for the cabin, I was disappointed to have to pay for 2 flights and meals for 2 people. I also found the information onthe booking form sketchy

As a cruise virgin, I was guided through the various stages, prior to making the booking. This was made both easy and without fuss. Providing that both my wife and myself enjoy the cruise (yet to be experienced) we will without doubt re-book future trips with this company, and recommend your services going forward.

Used them before and chosen them again this time, the information I have received since booking has been comprehensive and has covered every aspect . The prices offered for the cruises are the draw and I would use them again.

This review is for the booking of the cruise only. The price of the holiday was infact cheaper than going direct to TUI. The whole booking experience was hassle free and easy and was kept up to date with all the latest information that was needed.

Exceptionally pleasant; highly knowledgeable; and very professional throughout. Thank you.