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97% of our customers give us good ratings (28076 reviews)
Date Product Score Comment
6 Hour(s) ago

Venice & The Adriatic from Southampton cruise on Queen Elizabeth.

My wife’s surname was incorrectly applied to the paperwork and I had to get it amended both with iglu and the next day with Cunard
Otherwise very good

6 Hour(s) ago

Italy & Croatia from Malta cruise on Oceana.

I found Iglu Cruises extremely helpful and would definitely recommend them to family and friends looking to book a cruise. James who I spoke to was so experienced and explained everything about the Cruise. Can’t wait to go on my first ever cruise. Thank you Iglu.

7 Hour(s) ago

Farewell Voyage - Southampton to New York & Florida cruise on Navigator of the Seas.

First class service
Friendly and very helpful

9 Hour(s) ago

Arabia & The Emirates from Aqaba cruise on Boudicca.

Very helpful

17 Hour(s) ago

Italy & Greek Isles from Barcelona cruise on Celebrity Reflection.

From my experience of booking a cruise through Jay your representative,l would definitely book another cruise with Igloo, he was most polite and helpful, and explained everything l needed to know regarding the cruise, and the follow up Emails were very quick to follow.
Well done Jay.

18 Hour(s) ago

Southern Caribbean from Miami cruise on Celebrity Equinox.

Friendly helpful and informative staff. Good company to deal with. Can’t wait to go!!😃

18 Hour(s) ago

Spirit of Iberia from Malaga cruise on Thomson Spirit.

James was very helpful and friendly whilst booking our holiday.

21 Hour(s) ago

Round Britian & River Siene Experience cruise on Magellan.

Very helpful ,we have used you before, I had a few query’s as my husband uses a crutch and Shaun was very helpful

35 Hour(s) ago

Baltic Treasures from Southampton cruise on Tui Discovery.

Very pleased with the service ,the assistant was very helpful and knowledgeable.

37 Hour(s) ago

Baltic from Southampton cruise on Queen Victoria.

Clear quote - good price, efficient contact but not pressurised. A good combination

39 Hour(s) ago

Adriatic Explorer from Corfu Town cruise on Tui Discovery 2.

Polite & Helpful, just what we want, thanks.

41 Hour(s) ago

Canary Isles & Madeira from Southampton cruise on Ventura.

I have booked several times with Iglu in the past and have always had good Curtious service from them and this in particular my Holiday was organised for me by Scott Brown who my I say was excellent in all aspects when arranging my Cruise.

42 Hour(s) ago

Canary Islands & Madeira from Tilbury cruise on Columbus.

We had an amazing time on our cruise to the Fjords it was beautiful
The boat was fantastic not to big, the staff couldn’t do enough to please us.
The food was good and being dairy free I was impressed at the efforts made to cater for me.
Our cabin was very comfortable and I was able to see the World Cup too just about whilst at sea you can just imagine the atmosphere.
We loved Iglu so much we have booked to go again in October to Canaries

42 Hour(s) ago

Undiscovered Spain & Spirit of Iberia cruise on Thomson Spirit.

I had excellent service from the person through whom I booked the holiday. However I had queries which needed to be answered. I telephoned three times and to date have not received a reply. This gives me grave concern as if I need to contact you in an emergency, either now or when I am enroute, it will be a catastrophe for me and my friends. I am the lead person and took the responsibility to nominate your company and this leaves me with grave doubts about your professional capability. Please send me a copy of your ABTA and ATOL registration.
We are seasoned cruisers and never had had such shoddy service.

Our response:
Thank you for your comments. I am very sorry to hear of your difficulties contacting our team. We have recently implemented changes to help resolve this, and rest assured your comments will be used to better this service for the future.
Our customer service team extends to many platforms for customers assistance and we are constantly looking to improve. We are ABTA and ATOL bonded and this information can be found on our website.


Your ticket documentation will show emergency contact details if needed during your holiday.

42 Hour(s) ago

Italy, Monaco & France from Malta cruise on Oceana.

Excellent service. Answered all our questions.

43 Hour(s) ago

Norway & the Fjords from Southampton cruise on Britannia.

Very helpful and patient

43 Hour(s) ago

Bruges Getaway from Southampton cruise on Queen Mary 2.

I was very pleased with booking our cruise.The consultant was very helpful and polite.I have booked with Iglu before and will do so again in the future if the price is right.I would also recommend to other people.

45 Hour(s) ago

Luxury Rotterdam Break from So'ton cruise on Queen Elizabeth.

Seb was a brilliant representation of Iglu Cruise. By the end of the phone booking, I thought I was talking to a friend - the conversation was so relaxed, comical and entertaining. Thank you, Seb.

46 Hour(s) ago

Italy, Monaco & France from Malta cruise on Oceana.

Efficient, polite, informative and patient.

15-Jul-2018

Caribbean Eastern from Barbados cruise on Azura.

The service was very good, all documents were in my e=mail box within minutes of booking our cruise. The prices were competitive.

15-Jul-2018

Eastern Caribbean from Barbados cruise on Britannia.

They told me about a special offer on cabins which the girl that I spoke to just happen to notice. I now have a Superior Deluxe balcony cabin for a very reasonable price. I am very pleased.

15-Jul-2018

Canary Islands & Madeira from Southampton cruise on Celebrity Silhouette.

The agent (Jack) was really helpful and patient. We took 3 phone calls to make up our minds but he did not mind and continued to act professionally even though we changed our minds a couple of times. This is always our experience with all the IGLU agents.

IGLU were also cheaper than booking directly with the cruise line.

15-Jul-2018

France & Spain Getaway from So'ton cruise on Oriana.

VERY QUICK CONVENIENT SERVICE. HASSLE FREE, EXCELLENT

15-Jul-2018

Antarctica, Falklands and the Chilean Fjords cruise on MS Roald Amundsen.

Very helpful

15-Jul-2018

Croatia, Italy & Montenegro from Malta cruise on Oceana.

Wilson was very helpful and clearly explained the options open to me.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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