Patient, friendly, efficient and thorough. Thank you!

Very helpful, easy to talk to

Great customer service! Painless booking and highly recommend

Absolutely EXCELLENT. James was very professional, friendly and efficient. He was extremely helpful and informative, making booking a breeze. No stress. This is the third cruise I have booked with Iglu and each time I have been offered a better deal than anywhere else.

Knew what we wanted, and provided good advice as to cabin selection

Booking was easy from start to finish

Used Iglu a lot always very helpful and nothing too much trouble to find any answer to any questions asked with prompt replies

Customer service excellent. Had to change my booking and was very helpful.

Scott was informative and helpful throughout the whole procedure

No problems had a inquiry email them got back to me no problem we’ll done team

Excellent service as usual,cannot fault you,

Friendly, helpful, gave us a good price for being returning customers and completed everything very quickly and efficiently

Very upset that misleading cruise offer made us book . Found out once booked that this offer did not include both port transport and on board credit. Tried to contact by email... no reply 36 hours later. Tried telephoning several times but holding on for more than 20 minutes on each occasion I had to put tge phone down! No answerphone so you can ring us back! Very frustrating trying to explain our problem! Would never book on line again... only on the phone so we can air our questions and not make a mistake like this again!

Very efficient and professional

Very smooth booking.excellent communication.kept me informed since

Prompt answering of phone, polite, helpful, knowledgable staff. Easy to book, offered extra loyalty discount.
Minor point was that on the confirmatory e-mail following my telephone booking, my first name was misspelt, another passenger name was not as stated on her passport although I had emphasised that she has 2 surnames both of which appear on her passport and dietary requirements for 2 passengers were not recorded.
These were easily rectified following my call to point these out and an amended e- mail quickly followed.
I have no issues with these errors being made as it is not always easy to take in all these details over the phone. I did not even consider spelling my 1st name as I assumed that there is only 1 way to spell it.
The important thing is the errors were quickly rectified.

We are first time cruisers and Leanne was very helpful, now the "proof is in the pudding". Hopefully it will be as good as we are told.!

Yes, we would and have recommended you to numerous people. Your service is extremely well organised and efficient with very clear communications and helpful assistance throughout the process of booking our cruises, so much so that we booked with you again straight after returning from our last cruise with you.

The service is very good, but if you had a section on your web page for parking at the port, I could of booked it and not added to your clogged up phone lines

Always have excellent service from Iglu Their staff are great, especially like to mention Lianne who made booking my cruise an absolute pleasure.

Booking was very straightforward and I would recommend that you book your cruise through the

I have booked with iglu for years now and am very sorry to say I’m finding contacting you very difficult being on the phone for 30 to 40 minutes each time then sometimes being cut off. When I contact via messaging you sometimes you get back to me and sometimes not, I’m waiting for a reply now very disslutioned with you I’m afraid

Pleasant and helpful. Good response

Kara(?)was very helpfu and efficient.
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Professionalism throughout