Robin was very helpful, and pleasant.

Our response:
Thank you very much for such a wonderful review.

Excellent service clearly explained what we were getting from our cruise

Our response:
Thank you very much for your review. Our team do their best to offer an easy and helpful booking process.

Very helpful

Our response:
Thank you very much for your review.

Excellent service, friendly and helpul

Our response:
Many thanks for your feedback. Our team do their best to offer an easy and helpful booking process.

Listened to my needs

Our response:
Huge thanks for your review. It is a pleasure to arrange your holiday and happy to help.

We are still waiting for a booking issue to be resolved. Nothing rectified so far.

Extremely helpful and friendly

Our response:
Many thanks for your great review. We are so pleased that we can help to create such an amazing experience.

Web page easy to use and price was very goos

Our response:
Thank you very much for your review. We are always looking to improve our service, and we are so glad our online portal was so easy to use.

Easy purchase from a knowledgeable and pleasant representative. Used IGLU a few times now and always a good experience.

Our response:
Many thanks for your great review. It is our pleasure that we can continue to assist you with your holiday bookings.

Friendly cooperative helpful

Our response:
Thank you very much for your positive comments

First class as always

Our response:
Thank you for your review. It is our pleasure that we can continue to assist you in your holiday bookings.

When I originally booked my recent cruise I would have said Iglu was ok but forward a couple of days and the reverse is now appropriate.

Our response:
Thank you for your comments. We are very sorry to hear you are not satisfied with the service we provide.


I can appreciate your disappointment on not receiving a free upgrade, though it is the case that cabins on a guaranteed basis are allocated by the cruise line, which is entirely beyond our influence or control.
If you prefer to upgrade your cabin, our team would be happy to provide a quotation based on the cruise line's advised price. Our team remain on hand to offer full assistance within the scope of the cruise line's booking conditions.

Very helpful in helping me to organise the right cruise

Our response:
Many thanks for your great review. We are so glad our booking process was easy and helpful.

Not forced on planes! Great to leave on holiday right from England to lots of lovely islands etc.,
Cruise boat looks great too - when I get home after myholiday I’ll complete all this experience!

Clear information, options and pricing regarding cruise booking.

Very good ,really helpful .

Helpful patient sales staff answered all questions only negative was incorrect details on paper work but again well done to the sales for adjustment on the spot.Have booked numerous times with Iglu and this was the first time had a problem . Always recommend Iglu for price and service.

Very helpful young lady on the phone when i went through the booking process. Thank you Poppy

the staff have been incredible helpful, nothing has been too much for them. I'd had a lot of questions an everything was dealt with calmly.

We fancied trying Cunard on what will be our fiftieth cruise. These have included several booked with IGLU. Once again we were pleased with our choice and the service was excellent. We look forward to August 2019 and another trip to the Baltic.

Excellent customer service

A speedy response to my email query, providing several options on the trip I was looks at. Competitive price. Speedy booking process and friendly too. Email confirmation arrived immediately. All good.

Excellent Service

They were very quick and efficient. Explained everything as they went along. Conformation was very quick. Small mistake which was dealt with immediately.

More than excellent service. Really would recommend anyone to use IGLU to book a cruise. All my questions were answered. They were dealt with patience, knowledge of the cruise I was interested in and nothing was too much trouble. I never ever thought I was being a nuisance asking so many questions! Thank you I am now really looking forward to my cruise.