Terrible all round. Food lukewarm in Peninsular for buffet lunch on embarkation. Cabin cold, reported both days and nothing done. No hot water on 2nd evening to have a shower, reported but was told nothing could be done then but would be reported to housekeeping. Was on 2nd seating for dinner. Arrived at Oriental at 20:30 to be told that they wouldn't be letting us in until 20:45. Was 21:00 before table was seated. Finished meal at 22:40 so had missed both shows and any other entertainment. Breakfast on 1st morning was terrible. Mine arrived looking like it had been plonked on the plate and then slid to one side, again lukewarm. Toast was like a brick, impossible to eat. Went on trip to Bruges, arrived back at 4pm and decided to go for afternoon tea as, if the day before was anything to go by would be eating dinner very late. Was seated at a table for 8, cups of tea were served followed by a toasted teacake. Then scones were brought to the table. After approx 20 minutes we asked for the 3rd time for sandwiches and eventually a tray with 8 sandwiches was brought to the table. Some people were given 2, I got 1 sandwich and my husband wasn't offered any sandwiches. The sandwiches that we all received were stale. We therefore decided to go to the Conservatory rather that the Oriental for our evening meal, as we did not want to wait until 9pm to eat, as we had been told that the timing for the 2nd seating had again been changed to 20:45. When we were packing our cases I checked all the drawers to make sure that I had not left anything. We found dirty clothes in the drawers which possibly belong to previous passengers as they were definitely not ours. All in all a terrible 1st cruise for us with P&O, we are seasoned cruisers with other cruise lines and have never had such an awful experience.