"... have recently returned from 25 day cruise to the Caribbean. We booked with you back in January and received excellent service from you as always and there is no stress when we book with Iglu. Special mention to Katherine Thornley. Thank you - will be in touch to book again in 2016,
— J Jelfs - January 2016
"... all this, we considered, was well beyond the bounds of duty and we have talked ourselves hoarse in praising you and recommending your company to all our friends and families. I'm sure there were many more things you did for us and we are supremely grateful for everything. And, oh yes, the cruise was utterly fantastic, on the Costa Mediterranea,
— D McCann - December 2015
"... Just booked a cruise with iglu to venice for 7 days. Louise thank you . You were so friendly and helpful ,
— D Irwin - November 2015
"... This is the very first time after booking a holiday that I have felt compelled to give this kind of feedback. As I have been so impressed I felt it necessary to do so. I must also make a comment on how helpful Kevin was and again demonstrated the same values and enthusiasm as yourself, making booking our honeymoon as seamless and magical as it should be. Please can you share this with your manager as it's only right you should get the credit you deserve. Thanks again for putting together the holiday of a lifetime for our honeymoon. We really do appreciate it. ,
— Helen & Victoria - November 2015
"...Just returned from 12 night cruise from Turkey Greece & Croatia, Captain Nicholas was excellent and extremely funny and accessible onboard, the staff and food were very good, the entertainment was good, the art auctions thoroughly enjoyable led by Eugine and his team, the ports of visit were excellent. Apart from a transportation issue at Istanbul airport on the way out, the outward flight with Turkish airlines was good the trip back crammed to capacity due to other aeroplane delays. Would rate this as an excellent cruise and holiday. Our thanks go to Pawel at Iglu and the rest of the Iglu team. No hesitation in recommending the Constellation and Iglu for cruise holidays. Due to the continual changes in itinerary on this cruise we were glad we stuck with it at it was an excellent cruise.. "
— N Apperley - October 2015
"...Our cruise adviser Iglu agent Mike Davies of Cardiff was recommended to us by friends and was excellent in the cruise he suggested was ideal for me and my wife who are in our 60s. He guided us through each step of booking and was patient and thorough in every detail. His fellow agents at Iglu were also very helpful and we will definitely use Iglu and this particular cruise adviser again, given the choice.. "
— TBC - October 2015
"...Hi Just to let you know we are absolutely delighted with the fabulous room we have been allocated on the Oceania Marina! And the ship is fantastic, what a high standard . So far our cruise has been perfect in every way . And thank you very much for the bottle of champagne in our cabin - this was very timely as we just had some very good news, so we toasted the event in style on our balcony. We couldn't be happier and we'll definitely be booking with Iglu again! Thanks for excellent service. "
— L Wholley - September 2015
"...Found toucan on page 11 (spoiler alert!). Looking forward to our cruise on 20 xxx. Many thanks for all help received over the years from the iglu team who always exceed our expectations.. "
— K Baker - September 2015
"...We sailed on Azamara Journey…We enjoyed the entertainment, the club in the evening and the casino. The pianist played which was a pleasure to listen too….An excellent cruise on a lovely small ship. Iglu cruises to be congratulated to on the excellent arrangements for us. Thank you . We have booked another cruise on the ship for November, proof of a lovely last holiday . "
— Ms M Cooper - August 2015
"...My partner and I have recently returned from our Mediterranean Cruise on the P&O ship Arcadia. We would like to thank your team, especially Nicky, Margareta and Violetta for arranging the wonderful holiday for us. They are a credit to your company. We were impressed with Iglu and will certainly book another cruise with your company in the near future, we will also Recommend Iglu to our many friends and family. Once again, many thanks for everything. Thank you for a lovely day. "
— John Hillage - July 2015
"...Hi, first of all we would like to thank you, and all of your team for such a wonderful visit to your beautiful Anthem of the seas. The whole day went very well from the start of the visit to sadly when we had to disembark. I don't think their is anyway you could improve on such great day (thank you all again) We have not made a booking as yet, have already booked a cruise for September 2015 But we fill there is still time before the end of 2015 or 2016’ We are both interested in any of your ships to visit when available in Southampton. Thank you for a lovely day ."
— Mr & Mrs Pearson - June 2015
"...we greatly enjoyed our Hurtigruten trip, indeed the scenery was beyond our expectations. Early May is probably the best time for this voyage as there is still snow on the mountains to emphasise their 3D shape. Loved it. Thanks for your organisation. ."
— G Weaver - May 2015
"We had a great time on the Thomson Spirit cruise which you booked for us at short notice. Having booked late Monday afternoon was impressed by service as we had our E ticket by Tuesday lunch. Thank you for a very efficient service ."
— W Dallas - May 2015
"Absolutely fantastic holiday from start to finish. Every bit of paperwork and arrangement was perfect and I was overwhelmed with the high standard of the hotels, transfers and customer service recieved whilst on holiday and before we went. A massive Thank You to Kerri and everyone involved in making our holiday one to remember. ."
— Mr & Mrs Edwards - March 2015
"Thank you all at Iglu particularly Rebecca Hendry, who I assume made the arrangements for us. All pick ups, transfers etc worked perfectly, not one hitch! We will certainly book with you again."
— Wendy Wallis - March 2015
"I would like to thank you and your team and Iglu for organising the cruise I have recently returned from. Traveling from here to Valparaiso, then on to Sydney on P and O "Aurora " it was a marvellous experience and all the arrangements made by you were superb. All the transfers were for me alone, in saloon cars (except from Santiago to the apartment when there were others) which made one feel quite special. I do not know how much input you had with the choice of my cabin but it was in a superb position, right in the front facing the bows affording marvelous views. Above all, so much was included by you, at such a very reasonable cost. I will recommend Iglu and indeed have already and look forward to being able to travel through you in the future."
— Diana Mckenzie - March 2015
"...Having just returned from a most memorable holiday to S. America on the Golden Princess, I feel compelled to write to thank you for your invaluable help in making it possible. Your organisation of our travel throughout the trip was most efficient and certainly contributed towards a very relaxing and enjoyable holiday for myself and my wife. Every aspect, from the transfers to the hotel bookings plus the cruise itself, went very smoothly. For your information, the return flights provided by Air France were exemplary too, clean aircraft, very attentive and courteous crew, fairly spacious seating (even in economy class), and ample food and beverages of a decent quality. This in marked contrast to Alitalia flights on the outbound journey which was the complete opposite in every aspect. Again, many thanks for organising the trip for us; we would not hesitate to recommend your services to anyone else. "
— J. Fowler - Feb 2015
We have just returned from the holiday listed below and wanted to write to you to thank you for organising such a wonderful holiday. We tailored the original itinery you proposed to suit our needs which Laura Pickering sorted for us perfectly, arranged all transfers, hotels, flights and tours and everything went like clockwork. A BIG thank you to IGLU, this is our 2nd trip we have organised through your company and Laura, we will soon be back to arrange another. We also travelled with some friend doing the exact same trip and they again were very impressed with the whole holiday. Thanks again. — Dave - Feb 2015
"Thank you for the usual Iglu super service. For some reason on checking onto the ship we were upgraded from our balcony cabin to Yacht Club Class on 16th Deck, we felt like VIPs the whole time. As one other family who had booked through Iglu were also upgraded (they travelled out of Gatwick same holiday dates as us) we believe the VIP or VICompany was Iglu, not us. We could only conclude that MSC wanted to impress Iglu customers. Whatever the reason, it certainly helped considerably to add to our enjoyment of the holiday. Thanks again and a very Happy New Year to all at Iglu."
— Elizabeth Boyle - Jan 2015
"Hi I have just booked a holiday with one of your agents called Becky Hill. I would just like to say that her customer care is excellent. She was very helpful and very polite and even though there were a few previous problems she managed to sort everything out and we have now booked our holiday and can't wait to travel."
— Brian Mercer - Jan 2015
"Many thanks indeed for these various options for our time in Rio - and for your 'holding' email on Friday which was very thoughtful of you. My wife is out at present but, in any event, since you have given us so many options to choose from it may be several days before we revert to you - as we will. In the meantime, many thanks for your very timely - and full - response to our request for information on possible excursions in Rio."
— Gordon Smith - Dec 2014
"Just a quick note to say thank you for all your help in making our honeymoon what we want. From the very first contact you have been extremely helpful and have gone above and beyond our expectation to ensure we have all the information we need to get to Miami safely. You've kept us informed of any changes or advice given by Royal Caribbean and put our mind at ease with organising the return transfers. You've always called when promised and provided the information you said you'd get. Cancelling, booking separate flights and adding an extra nights stay was quite daunting for us however you really have played a big part in making it simpler. We'd really like to thank you for everything you've done and hope you get the recognition you deserve for the help you've provided."
— Jess Godwin - Dec 2014
"Just a little note to say we really appreciated your planning our holiday. Everything went so smooth, from arriving at hotel at Gatwick to the flight home. All transfer taxis arrived before we even had a chance to worry about whether or not they would show up! We are very pleased with the arrangements, and will definitely book with you again".
— B. & F. Baines - Nov 2014
"Dear Muriel, Our family are extremely grateful for all your help in this matter (regarding our cruise), I feel personally you have gone above and beyond your regular job, to ensure it went well. If I can be of assistance and contacting your boss to give our thanks please forward details to me, too many people, are so quick to complain. But sometimes I feel not always that quick to praise
— B. Mcclelland - Nov 2014
"I would just like to thank you for your follow up and administration for our recent holiday when we were delayed for the cruise due to a typhoon in Tokyo. I was very impressed with your help and organisation especially with the 8 hour time gap. I would certainly recommend you as some passengers with other agents were not as lucky as us. So thank you very much to those involved and I hope to book with you again in the future.
— Joy Hanson - Oct 2014
"Dear Iglu, I would like to take this opportunity to thank Iglu for all their hard work and effort they put into re-arranging my travel plans when I was caught up in the recent typhoon in Japan. I was aboard the Diamond Princess in Northern Japan when all our travel plans were put on a back burner whilst we rode out the storm. Not once, but twice, the customer service people pulled out all the stops to get several passengers onto new flights back to the UK. When my son heard the news about the delay he was in UK, and on my behalf phoned Iglu who said they would be emailing all passengers involved. My son explained I could not receive emails so they sent it to the ship to be forwarded to me in my cabin. Well done Iglu. Other passengers who had booked with other travel companies, (no names mentioned here) were not so fortunate and had to make all their own arrangements. They were very impressed by the fact that Iglu had taken charge and that we could just relax in the knowledge that it had all been dealt with on our behalf. I have booked all my cruises through Iglu and I will certainly continue to do so in the future. Once again, thank you.
— Sue Arnold - Oct 2014
"Dear All at Iglu, We have just returned from another wonderful cruise with Cunard to the Black Sea and Turkey. We have now booked with you on several occasions and have been very pleased with your service. Thought you may be interested to know that we met others on this cruise who had not been advised by their agents that they would not be visiting Odessa and Yalta and had only found out through the media. Another couple who we arranged to meet on the cruise who are personal friends found out from us and were not told by their agents until 5 weeks later. We informed our friends and also told the other passengers that we had been informed promptly by yourselves and had the relevant attachment from Cunard. Hopefully this may result in you receiving new customers.
— Judith & Ben Jelfs - Oct 2014
"Dear Iglu, We would like to thank you for your prompt refund to our account. Very efficient. We had a wonderful holiday to the Baltic on the Eclipse 16 August to 30 August. All of the departments at Iglu, pre-booking, post-booking, accounts, tours and upgrades were extremely helpful to us and we will definitely recommend to friends and will use you again when we next want to book a cruise. I would mention Mike, Mic, Violetta, Emma, Janice and Carol who were all very nice people to talk with and who all helped us in different ways. The advice to book our tour in St Petersburg with Tour de Force was the best tour we could have had. Our guide was a lovely girl called Nadyia who helped to make our two days there unforgettable. .
— Eleanor & JOhn Hamilton - Sep 2014
"Hi, just a note to thank Becky Hill for arranging our last minute cruise on the Celebrity Eclipse today, her expertise and customer service were outstanding ! Many thanks, got to rush to pack.
— Mike & Rae Faucitt - Aug 2014
"Many Many thanks for all your help and support in arranging my cruise. As you were aware ,this was my first cruise alone since losing my wife and I was very apprehensive before I went but I soon found others who were in the same situation which helped considerably . Having now bridged that gap of traveling alone I will certainly consider another cruise sometime in the future and would look no further than iglu cruise. Thank you so much Bruce for all your help and very best wishes to you and Iglu Cruising.
— G. R. - July 2014
"We have recently returned from a Baltic and Scandinavian Celebrity cruise , we booked our two day trip to St Petersburg with you and the trip was amazing. There was however a hitch because the attachments for the trip did not come through on my iPad although now checking my lap top I can see they were sent. This caused panic when two days before the trip on ship we realised we would not be allowed into St Petersburg without documentation, as you can imagine we were distraught as this had been the whole point of the cruise. I texted my daughter with Mike Davies' number and asked if he could sort it out. I can only say he was amazing , and the documentation came through on time. The level of customer service was second to none and to say he went that extra mile is an understatement. Thankyou Iglu and Thankyou Mike Davies We had a brilliant cruise .
— Sue Barnes - July 2014
"I thought that I would contact you to praise you for all your help when Industrial action in Venice forced our flight to be cancelled 24 hours before we were due to fly. This is the first time that I have booked through Iglu and was slightly concerned that if anything went wrong we have problems with the package. The customer service was exceptional with Alise advising by telephone the up to date information and managing to book a replacement fight with British Airways in lieu of the Easy jet Flight we were previously using. When BA decided to bring forward the scheduled flight time late afternoon due to the Italian strike action, Alise called our mobile to advise us about the change even though it was now early evening. Thank you for all your help in organising a wonderful holiday and based upon our experience we will book again with Iglu Cruises.
— Kevin Moden - June 2014
"Hello, I just wanted to drop you a note to express my thanks for the considerate and efficient way in which your team have managed our cruise booking. We booked a celebrity cruise and found a few days later that there was a 1:2:3 offer. I was so disappointed that we had missed it and emailed your customer service to see if there was any way at all we could take advantage of the offer - quite honestly not expecting it to happen. I immediately received a telephone call and was told 'of course I could have the offer, no problem'. We were delighted! How refreshing to deal with a company where the customer clearly comes first. Your staff have been exceptionally helpful and courteous and we are so looking forward to our cruise now that we have the benefit of the offer. Thank you so much. I will certainly recommend Iglucruise to anyone thinking of booking a cruise in the future.
— Lorraine Donaldson - June 2014
" I just wanted to say a huge thank you for organising my surprise holiday for me and my partner. I booked the 4 night Monaco cruise on the Azamara Quest with 2 night in Nice. The service from the beginning of booking it with Ken to the very end when I received a big package with all the confirmations plus being checked in was excellent. The whole holiday was faultless and thoroughly enjoyed by the both of us. Please could you pass on my thanks to Ken. I will definitely be looking at doing another cruise "
— Leonie Birtle - May 2014
" Good afternoon. We would like to express our gratitude to Saam and the rest of the team for a fabulous holiday. We have been very impressed by the standard of service, knowledge and support we have received. Saam guided us through our first visit to the Far East and our cruise from Singapore to Dubai on the Queen Mary 2. Everything was perfect. We spread the word to our fellow passengers about IGLU so hopefully our endorsement will further benefit yourselves. A huge thank you to Saam!! " — Trevor and Dorothy Dixon
— Jacqueline and David - Apr 2014
" Hi I would like to thank IGLU CRUISE for arranging my latest amazing cruise and especially the private excursions you booked for us, the guides were fantastic and really made our experience in Mumbai and Colombo unforgettable. "
— Gill and Rick - Apr 2014
" Just a brief note to say thank you for organising another superb holiday.Our cruise on the Queen Elizabeth, the flights, transfers and hotels worked without a hitch. In fact our table companions on the ship were very impressed with your arrangements. I am sure you will be hearing from them. We may well be interested in a holiday that involves less air travel later in the year, I will keep a look out and be in touch."
- Mar 2014
" Thank you for your call last night and putting yourself out before you left work, it caught me by surprise as I did not realise you worked so late... It did make me realise however that the recommendation we have had regarding your company is true, you go the extra mile for your customers so I will definitely be using you in the future, thank you for your effort it is very much appreciated. . "
— Alan - Mar 2014
" Since we retired 5 years ago we have booked numerous cruises with Iglu. We have been very pleased with the service and value from Iglu. Our personal cruise consultant James Turner is an asset to your company. James always goes the extra mile to ensure that our holidays run smoothly. Flights and transfers are arranged with care and James always manages to get us connecting flights from our local airport Newcastle. Tomorrow 5th March we fly from Newcastle to Hong Kong and will stay in a very nice hotel that James picked out for us for two nights before we board the Aurora for a 47 night cruise. This is our third cruise with Iglu this year and we have four more booked with you. We use your web site frequently and find it a great way to get ideas for our holidays then we discuss with James the cruises we have chosen and he puts that extra bit of magic into the booking to make each one very special. Thank you IGLU and a very big thank you to James Turner without his help we would not have been able to enjoy our retirement as much as we have done. From two very happy cruisers . "
— Susan and Harold Moses - Mar 2014
" We would just like to tell you how pleased we were with the organization of our recent holiday. We had no problems and the paperwork covered everything. On arrival in New York many passengers were unhappy with the service they were getting from their transfer companies. My Sedan were excellent (despite the snow) they were always on time ,ringing us beforehand to confirm. everything ran like clockwork. "
— Bill and Yvonne Smith - Feb 2014
" we have just returned from our holiday in the Caribbean and would like to express our delight at the arrangements and service we received. The whole package was well planned and delivered exactly the holiday we wanted. We were kept informed and even when the flight coupons for American Airlines weren't provided our enquiry was handled particularly well by Maria and we had everything within minutes. Particular mention must be made of the arrangements in San Juan the service provided by Trans Travel Puerto Rica was brilliant. Truly excellent service and to be commended. The flights, transfers, hotels and the Celebrity Summit all came together in an excellent holiday thank you. We were returning customers and after this experience we will definitely be back again for our next cruise. "
— Roger and Cheryl Mendham - Jan 2014
" With reference to our cruise,on behalf of my wife and I, I would like to give a big thank-you for the advice and assistance we received which resulted in major savings for us on the cruise. The team were first rate. With service of this order, rest assured that we will have your name at the top of the list for our next cruise. "
— Tom & Jan Morrison - Jan 2014
" We have just returned from the above holiday and would like to express our thanks to you and all your team. We were delighted with the cruise generally and with your travel arrangements etc. which worked without a hitch and also for the most speedy and courteous way in which you handled and replied to your various queries. Again many thanks to all concerned."
— S&J Hastings - Dec 2013
" Just a note to thank you for our recent holiday on Celebrity Equinox. Your organisation of our trip was perfect from start to finish. Your sales agent Kevin Cook made our trip possible by monitoring the Celebrity sales system in real time and finding additional promotional spaces for us. Kevin was also very helpful with detailed advice on our pre/post travel options based on personal knowledge. Your tailormade team organised our transfers from airport to ship and back - at this point we felt very special, as we came out of Barcelona Airport dozens of people joined a very long queue of people following a "Celebrity" sign presumably on their way to a coach, we on the other hand had a taxi driver WAITING for us (and only us) with a board showing our name and we were rapidly transferred to the ship - a perfect and special start. The return was just as good and even though we were 30 minutes early the taxi was already there. We have used Iglu several times now and would recommend you to friends and family without hesitation. ."
— Paul Evans - Dec 2013
" I recently made a late booking for my wife and myself on Celebrity Eclipse which sailed 20th October 13. We were most satisfied with your service. I would like to express our most grateful thanks for the unexpected delivery of the box of wine, rest assured it will be appreciated.To your continued good health."
— S & M Young - Nov 2013
" We have just returned from an Iglu Cruise with Hurtigruten. We would like to say how delighted we were with every aspect of our trip, from first stages of booking through to our return home. In addition we were treated to several amazing viewings of the Northern Lights. Wow!! We have travelled extensively to many parts of the world, but our Iglu Cruise trip has provided us with memories that will last a lifetime. Many thanks to you all.,"
— L&P Jordan - Nov 2013
" Hi Iglu, I hope you are well! I don’t have to ask if you are happy cause I know you are with Saints in 4th place! I just booked with P&O with Catherine Hinam - can you give her manager some feedback as she we really good, quick and informative! Well impressed!
— Jon Lloyd - Oct 2013
"I just wanted to drop you a quick note on my return from my cruise last night. Thank you so much for the great organisation and for your suggestions for the additional time in Athens and for the Tour and Go option in Rome - they were great. This was our first cruise experience, but it most definitely won't be our last - I will be in touch again soon and will keep an eye on your special offers. Brilliant service - thanks again ."
— Heather Farrow - Oct 2013
"Matt Arnold was more than helpful and capable in the way he dealt with our requests, giving clear details in a concise manner. He is a credit to your company, and due to his assistance, I will certainly be using your company again in the summer of 2014. Yours faithfully ."
— G Rohloff - Oct 2013
"Thank you so much for making the revised hotel and travel arrangements on our behalf. It all worked like clockwork. The hotel room was excellent and close enough to the main area of the city to enable us to have a most enjoyable final day. The driver who both picked us up from the ship and subsequently delivered us to the airport was most pleasant and punctual for the two journeys. Things can go wrong for a variety of reasons, but it is the ability to take appropriate action to put things right in a timely fashion that separates a quality service from an indifferent one. We are extremely grateful to you - well done. This has certainly not put us off from using IGLU again. In fact, we have already done so with a sailing on Queen Victoria on 24th October! Lastly, perhaps you will be kind enough to convey our thanks to whoever it was at IGLU who provided the bottle of Champagne on the last cruise. This was celebrated on my wife's birthday and was much appreciated by both of us. ."
— Nigel & Angela Whitehouse - Oct 2013
"Matt Arnold was more than helpful and capable in the way he dealt with our requests, giving clear details in a concise manner. He is a credit to your company, and due to his assistance, I will certainly be using your company again in the summer of 2014. Yours faithfully ."
— G Rohloff - Oct 2013
"Hello, I just wanted to write a quick email to express my thanks and appreciation for the excellent customer service offered by iglu over the past few cruises I've booked with you. This time round our booking agent, Chelsea Debnam was very patient, knowledgeable and friendly. Then afterwards your customer service team have been very helpful in making an amendment to our booking (an upgrade through royal caribbean). All that and the best prices around! All in all, a very good experience and I continue to recommend you to friends who have gone on to make bookings ."
— Mark Witham - Sept 2013
"Can I say that my husband and I both want to thank u for the service we received from your company on our recent cruise on board Ruby Princess - from our booking right threw to all our arrangements all went as planned - no hiccups! Flight, car from airport to port, collection from end of cruise to Hotel in Rome then lastly from Hotel to the airport. Excellent! Well done. This was our second cruise booked through your company and we again were very impressed. We will be recommending you. Thanking you once again."
— Irene Busby (Mrs) - Aug 2013
Hi Samara. We got home safely with no issues though it was a long day. I just want to express my gratitude for the way you helped us out of a very difficult situation yesterday. We had a wonderful holiday and thanks to you the memories of it will not be spoiled by a bad homecoming experience. Your professionalism and expertise were exemplary and I will certainly be recommending Iglu travel in future. Please pass this email on to your supervisor. The four train fares from Venice to Milan came to 154 euros so I will send that receipt off to you as soon as I can. The taxi from the cruise terminal to the train station wasn't very much so I will stand that cost. Thanks again"
— David Rainey – Aug 2013
"Hi, I'm not sure if this is the right address to use but I'd like to just let it be known how fantastic Rebecca Hendry has been during my recent booking process. I know people are quick to get in touch if they're not happy but I think it's equally important to let you know of the opposite. Rebecca was my contact for a cruise this October and she has been absolutely fantastic. Nothing has been too much trouble and she has been an incredibly pleasant person to deal with. I can genuinely say that this sort of customer service will guarantee that I will be using Iglu again in the future. I hope this feedback will get back to her. Best wishes"
— Dan Burnell - July 2013
"Thank you Lisa for this. I have been very impressed with your service and assistance even though we are on the other side of the world. I have recommended yourself and company to a number of friends and would hope that you get some bookings your way. Thanks again"
— Allan Strurthers – July 13
"Dear Tailor Made Iglu team. I am writing to thank you for the perfect holiday arrangements you made for me. This is the first time that I have had a Tailor Made holiday and from start to finish and throughout all the transfers the holiday was perfect, everything was on time and I found the whole experience stress free. I thoroughly appreciated the service you have all provided and I thought it should not go unmentioned. I have certainly voiced my approval of your service to my family friends and colleagues and will not hesitate to recommend and use Iglu and the Taylor Made services again. Thank you again for a very memorable holiday experience and please ensure that everyone who had a part in making the holiday package receives my good wishes."
— Elaine Dawson and Keith Dawson – July 13
"We must tell you that we were incredibly impressed with the efficiency with which all our cruise details and questions were dealt with. As you will remember, we spend much of our time in the US and we wish all US travel agencies were as efficient and businesslike as you were with us. Many thanks. Now we have another question for you. In 2015 we wish to travel to Moscow and pick up a river cruise that will take us South on the Volga to Astrakhan. Is this something with which you are familiar? If so, please may we start a dialogue which hopefully will lead to a reservation on either the Volga Dream or the Alexander Pushkin? Very best regrads"
— James Lewis July 13
"Dear Kerri Just want to thank for arranging the above the cruise and as always, making the whole process so smooth and easy. You even made the dissappointment of the previous one that was cancelled easier to accept. You are always so helpful and obliging, offering little hints to make the booking exactly as we would want and so makes the cruise very special. Once again thank you so much and look forward to booking with you again soon Kind regards"
— Vivienne Hardacre July 2013
"Hi Just wanted to say many thanks for such a smooth booking, every time I have booked through yourselves I have had a very good experience. We were delighted to find we had been given a free upgrade to an outside cabin and would like to thank either yourselves or Fred Olsen for the free upgrade, but not sure whether it was yourselves or Fred Olsen who upgraded us? Would you be able to let me know it was a very welcome surprise. Kind Regards."
— Diana Clayton – July 13
"Hello I have just returned from a cruise I booked with yourselves with P&O. We had such a fantastic time and cannot praise Iglu enough for their support and information throughout our booking. We would like to book again for next year. Please can you let me know of you have any deals for the first 2 weeks of June 2014. We are looking for between 4 and 7 nights it has to be on a P&O ship if possible please. After speaking with some people on our cruise ship we were told that now we have been on our first cruise with P&O that our next cruise would be 5% discounted this would include excursion and drink is this the case with yourselves or would we have to book directly through P&O? Thank you."
— Mary Dawson Mrs Marylou Dawson July 13
"Dave. Tracy Jordan has helped us book several cruises now with Iglu, it is always a pleasure, nothing is too much trouble, your staff are knowledgeable and if they don't know will go out of their way to find out and report back. Iglu has been my first port of call for cruises now for last 4 years and I cannot recommend Iglu enough!"
– june 13
"To all at Iglu, We have just returned from our Royal Caribbean cruise and Dubai stay and have thoroughly enjoyed ourselves.? May we thank all at Iglu for making our holiday so enjoyable. The arrangements were perfect and we will be pleased to use your services again. Kind regards"
— Yvonne McCarthy May 13
"Hi, just wanted to thank you for your help in booking and preparing for our cruise with Carnival. We had a lovely cruise, ship was great, wonderful places and the transfer arrangements worked like clockwork. Thanks again for all your help. Hope to book with you again".
— Mrs Lane - May 13
"Many thanks to all at IGLU for your help and assistance looking forward to enjoying my cruise and would be happy to use your services in the future and to recommend to others.
— Michaelo (May 2013)
"Hi there. My wife and I have just returned from our cruise on the Norwegian Jade which was our first ever cruise and I would like to say how much we enjoyed the experience. The professionalism and enthusiasm of all the NCL team was evident from start to finish and I would like to thank all at IGLU who arranged the experience for us."
— John Hall (May 2013)
".. I have never booked a cruise until today and was recommended Iglu by a friend who had used the company twice. Terry answered the phone and answered my questions patiently and confidently. We had a good laugh at the same time as booking the holiday. I was so pleased with the price that I added in my parents to the party so we are now 3 generations travelling in the same party in August The call lasted well over an hour and only at the end did I find out that he should have finished a couple of hours ago but was tidying up a couple of things when the phone rang and he answered my call. I would like you to offer my thanks to Terry for making the experience of booking this holiday so enjoyable and it is without question that we will come back to Iglu in future due to his patience, due care and diligence. . ."
— T. Craig (May 2013)
"I write to say a very big thank you for the wonderful experience we have had booking our holiday with Iglu.com. Everything has gone so smoothly it could not have been better. The flights, our transfer to the ship and the cruise have been first class. The service which you offer to your client is the best we have had from any travel company (and we have used quite a few) Rest assured we will be using your services again in the near future, we shall have no hesitation in recommending you and your company, Iglu, to our friends. Thank you once again. Well done ."
— D. Baker (April 2013)
"Just a quick note to say how much we all enjoyed our holiday. Your selection of hotels were excellent,your transfers from airport to hotels and to the ship were also excellent. I know It makes a change to praise ,but you deserve it."
— Richard Henderson (Mar 2013)
"For the attention of Chelsea ; Just a few words to thank you for all your help in arranging a most wonderful cruise for us on the P&O Azura, from 28th Feb. to 15th March. It was our first experience of cruising, so we look forward to doing it again.We will probably try the Mediterranean next. Again, many thanks for our holiday of a lifetime which we will remember forever."
— Barry & Lesley Swan (Mar 2013)
"Thanks for all your help Laura — you deserve a medal!"
— Sharon (Mar 2013)
"We would like to thank Lynne Bradshaw for organizing our trip on the Azamara Journey from Singapore to Hong Kong.
We had a lovely time, the Shrangrila was out of this world a great start to any holiday. The Azamara Journey was a clean and very friendly ship not to big so you could find your way about easily and only one child. Food varied and good.
Many thanks once again."
— Patricia Taylor (Mar 2012)
Just a little word to thank you for your kindness, care, consideration & patience to my husband & myself on booking our cruise. Your help certainly goes well above your job description, you are a great asset to your company. You uplifted my spirits at such a difficult time in our lives with your cheery & friendly manner.
We are very excited & looking forward to our cruise.
With our best wishes."
— Rhoda & Mal Williams (Feb 2013)
"We were delighted with our recent holiday aboard the Queen Elizabeth. Our Iglu ref was xxxxxxx and our Tailormade team person was Andrea Henry. Our travel arrangements worked perfectly and Andrea's advice and guidance was very helpful. We had a few after care questions which were dealt with efficiently. We would recommend your company to family and friends."
— Verna Clubley (Feb 2013)
"Have just returned from a fortnight on the Ventura. Would like to say how much we enjoyed it and to thank you for your help in getting bulkhead seats on aircraft. Much appreciated by long legged husband. We will not hesitate to book through you again when looking for another cruise. Kind regards!"
— Marsha Leaman (Feb 2013)
"Our Iglu experience has been absolutely wonderful, and so swift. Maybe it's time to consider our next last cruise ever."
— Judy (Feb 2013)
"We have just returned from our wonderful cruise on Azamara Journey and would like to thank you for such a well organised package. The flights, hotel, transfers and cruise all ran so smoothly. We will definitely use you again and recommend you to family and friends!"
— Sue and Dave Goodhill (Feb 2013)
"To the Igloo team. Just back from holiday on the Queen Mary 2. Thank you for your efficiency all round from booking the holiday to its duration. The taxi you booked in Dubai to take us to the airport was ready and waiting at the dock side - a smooth transfer. This is our second holiday booked through yourselves. We will use you again in the future!"
— A and D Sutton (Jan 2013)
"We just wanted to pass on our thanks to Julia Pritchard. Julia answered our many questions regarding a cruise we were looking at. She patiently looked at all the options, coming up with a competitive price. We really appreciated her help and had the pleasure of finalising our booking this evening. We felt it was important to let you know how amazing Julia has been."
— Lynne & Martin Joyce (Jan 2013)
"Just wanted to give you some feedback about Terence Vaz who helped me with my Royal Carribean cruise booking today. I really didn't know what I wanted or where to start, and Terry guided me through my thoughts very well. He gave what I felt was good advice and answered all my questions really well. It took me 3 calls to decide, but he did a great job. If it helps you to identify him, his direct number is 0208 254 3014."
— Tracey Penn (Jan 2013)
"I would just like to thank you for putting such a fantastic holiday package together. Everything went together perfectly. We will be looking to go on holiday again in the new year (2013) February/March or there about. If there are any last minute bargains cruises, we would be interested in learning about them! We had a fabulous time - thank you again!!!! Have a fabulous Christmas and a prosperous New Year."
— Barbara & Dave Archer (Dec 2012)
"Hi, I have had the pleasure of dealing with a lady called Rebecca Hill on several occasions whilst booking cruises with Iglu. I cannot praise her enough for the amount of time and effort she puts into looking after my wife and myself. I wish all phone contacts were as good on other web sites."
— Peter and Lynne Johnston (Dec 2012)
"Many thanks for your prompt reply and action. That is excellent customers service. Keep up the good work."
— W. Willie (Nove 2012)
"Thank you very much for all your efforts, most Agents would have given up at the first hurdle but your persistence has paid off with a £150 refund and an additional £100 on-board credit. Can you give me the contact details for your Line Manager/Head of Department so that I can let them know how helpful and conscientious you have been in resolving this issue for me. Your professionalism has ensured that Iglu will be my first port of call when booking any cruise in years to come. Thank you once again."
— P. Heaps (Nov 2012)
" I encourage you to use my feedback! I make every effort to see that praise and credit is bestowed on those who deserve such. It sometimes seems like good customer service, and just simple courtesy, are rarities. So it is very nice to see someone like Scott who exhibits the desired traits. May I say that I also feel your IGLU organisation is a very valuable, and trustworthy, one. I search through your website at least weekly, and sometimes more frequently. I am so glad that a consumer like me can count on IGLU when searching for and booking cruises. Thank you very much for contacting me. I hope to have many more transactions with IGLU."
— Dr M. Len (Nov 2012)
"It is not often nowadays to write about good service. However I wish to tell you about the excellent service my wife and I have received from Peter Goodwin one of your sales reps. He has been very helpful and has spent a lot of time talking about things. The service has been one of the best I have had whilst booking a holiday. I would highly recommend to others and will definitely be back."
— I & J Morris (Oct 2012)
"I have just been on a Med cruise with your company and it was absolutely brilliant. Your company booked the flights to Barcelona and back, booked the transfers to the ship and Holland America were great Also our outside cabin had a bath and was a good size. All your members of staff were brilliant even helping me check-in, as I am a senior citizen."
— Mrs G Shaer (Oct 2012)
"Dear Iglu & Kelly Pavey. Good evening, just a quick note to say we had a lovely cruise on the Independence of the Seas. Thank you for all your attention pre cruise to both ourselves and Mr/Mrs Currie. Look forward to giving you a call to discuss or next cruise in April/May13. Best regards."
— Colin Craig (Oct 2012)
" Just wanted to say I was very impressed with your company, the flights were on time and the transfers early! Very professional drivers in lovely cars. Cruise was wonderful too – will book with you again, also told people on the ship we’d booked through you - Thanks very much!"
— Mrs J Moore (Oct 2012)
"I'm now back a week from the most amazing cruise on Azamara Journey. Thank you so much for setting up assistance etc. at airports and to and from ship. I've never experienced private transfers before and could not believe the quality of taxi service provided. I had only one small disappointment and that was in the Hotel Mercure in Nice because it didn't have a restaurant, only a basic room service. As a single with limited mobility I had to make use of this as, when I asked about restaurants, I was told the nearest restaurants were 3 blocks away. This would be my only thing for the team to think about when booking a single's hotel room. Otherwise, fantastic! Certainly I was recommending other singles to look up your website as so many seemed to have paid way in excess of what I had paid. It is so good to be able to find a 'singles 'price without having to make phone calls first. It would be good to see other cruise lines on the site. Keep up the good work and thanks again."
— Angela Metcalfe (Sep 2012)
"Just wanted to say what a memorable cruise I had aboard the 'Marco Polo.' I had an amazing time! My first 'port of call' was Charlie Varrick - one of your sales team. He was really helpful and friendly and managed to get me a really good deal. He was always polite and helpful, so much so that I have recommended that a friend of mine contact Charlie as he too is interested in a Baltic cruise. I will definitely use your company again. Well done to all concerned. (I also spoke with a young man called Leigh - when Charlie was on a day off and he too was very helpful and polite). Young people often get 'bad press' but your sales team was a credit to your company. Well done & keep-up the good work."
— Marilyn E. Morgan (Sep 2012)