Author: Julia Roli
Just finished cruise on Norwegian gem this christmas, from New York to caribbean , whilst ship very modern with a cosmopolitan feel to it, I would have to say i was not impressed with our stay on board for 10 days, Service from staff was ok,considering , free style dining was dreadful, if I had wanted Butlins with a double glazing salesman in tow I would have stayed at home, it was a joke, cues a mile long for food at buffet, and half way around ship for barbeque, 2800 Americans boarded along with 750 kids plus i believe overbooked by 500, there was only 200 brits,Loud was not the word!! It was a nightmare, I we were not the only ones who felt this way nearly every one that transfered from Queen Mary 2 had the same comments. Transfers from ship to ship and back again were either hours late or never turned up, My Sedan was the company name and that was outrageous. stood alongside the quay from 10am, expected time of transfer was 11am, we were still stood there near on three hours waiting, phoned company, several times, in the end they did turn up, but was sold by another company that finally collected us that they always do that, take the booking and if they cannot pick up they sub contract it out, which is what happened, twice on each transfer. The one from the hotel to port next day was fine, but the two from ship to hotel was non existent, sub contractor turned up after we waited several hrs in freezing cold. Quite frankly, the whole trip was spoilt by the Gem and transfers. We have been on many cruises and used your services, but this has honestly ruined our cruise experience. We refused payment of certain gratuities for dining .