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Norwegian Gem Reviews

A great range of Norwegian Gem reviews written by our customers. To write your own Norwegian Gem review click the link on the right.
Average rating: 3.5 out of 63.5 out of 63.5 out of 63.5 out of 63.5 out of 63.5 out of 6 (from 5 reviews)

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Latest Norwegian Gem Reviews

User Rating: 3 out of 63 out of 63 out of 63 out of 63 out of 63 out of 6
Date: 17 Nov 2016
Author: Carol Cox-cornwall
Summary:  I have just come back from a cruise on the Gem. I am a latitude member and have been a regular cruiser on NCL. I went with 11 other school friends. 10 of them are first time cruisers. We were not impressed when we were transferred from our hotel to the ship to have mentioned taking money to put our luggage on the ship. We all gave thinking these men were working for NCL. One of my friends did not receive her luggage until really late that evening and found that the staff were not interested.We were on a back to back cruise and found this very frustrating especially when it came to the photographs. We were told that the photos would stay on the computer screen. By the first day of the second week all our photos were erased from the computer. They were eventually put on manually and most of the photos were not put back on. Some of us prepaid for the photo package and this was not clear between the photograph department and guest services. We were also misled. When we arrived home the photos that were paid for were not what was put on our USB. I have complained to guest relations and still waiting for a response. Some of my friends also took out deposit for another cruise. I think this is appalling. This behaviour makes us feel that Gratuities should be paid to certain staff. The cabin steward was excellent and should be rewarded. I also booked for special birthday and this was not honoured. I think we should have been given a discount for bringing such a large group.
User Rating: 1 out of 61 out of 61 out of 61 out of 61 out of 61 out of 6
Date: 17 Jan 2016
Author: Julia Roli
Summary:  Just finished cruise on Norwegian gem this christmas, from New York to caribbean , whilst ship very modern with a cosmopolitan feel to it, I would have to say i was not impressed with our stay on board for 10 days, Service from staff was ok,considering , free style dining was dreadful, if I had wanted Butlins with a double glazing salesman in tow I would have stayed at home, it was a joke, cues a mile long for food at buffet, and half way around ship for barbeque, 2800 Americans boarded along with 750 kids plus i believe overbooked by 500, there was only 200 brits,Loud was not the word!! It was a nightmare, I we were not the only ones who felt this way nearly every one that transfered from Queen Mary 2 had the same comments. Transfers from ship to ship and back again were either hours late or never turned up, My Sedan was the company name and that was outrageous. stood alongside the quay from 10am, expected time of transfer was 11am, we were still stood there near on three hours waiting, phoned company, several times, in the end they did turn up, but was sold by another company that finally collected us that they always do that, take the booking and if they cannot pick up they sub contract it out, which is what happened, twice on each transfer. The one from the hotel to port next day was fine, but the two from ship to hotel was non existent, sub contractor turned up after we waited several hrs in freezing cold. Quite frankly, the whole trip was spoilt by the Gem and transfers. We have been on many cruises and used your services, but this has honestly ruined our cruise experience. We refused payment of certain gratuities for dining .
User Rating: 4 out of 64 out of 64 out of 64 out of 64 out of 64 out of 6
Date: 17 Nov 2015
Author: Mary Tingley
Summary:  Went on the 2 days Niagara, 3 days New York and on to the boat for the islands for ten nights. Straight to the boat - found staff really good, no complaints there. The food was ok about 6 out of ten. Not worth paying extra for the restaurants that charge extra, about 20 dollars each on average. I have only been on a P and O cruise before and the food was much better. Also there were no hidden costs. We both found that charges for doing anything were far too high, example being 39 dollars for a bingo game with only three tickets, the prizes were really low. Entertainment in the theatre was fine, about 7 out of ten. No complaints regarding cleanliness of the ship. Again, they were selling tickets for draws all the time; even in the shows they put on. Got fed up with the constant draws, competitions and any other way of getting more dollars out of the people on the ship. They ring the bell on the back of the boat very frequently, someone said it was every time they hit 10,000 dollars !! On the whole the boat was enjoyable but I wont be booking again.
User Rating: 5 out of 65 out of 65 out of 65 out of 65 out of 65 out of 6
Date: 01 Feb 2012
Author: Jack
Summary:  This was my first time cruising and I had the best time ever. The ship was incredible, the staff really friendly and the route (Med) was fantastic as well. As I was 17 at the time I thought cruises were only for old people, but it turns out they're not. I may have packed on the pounds, but I sure did loose a few on the deck, playing football in the Mediterranean sun.
User Rating: 5 out of 65 out of 65 out of 65 out of 65 out of 65 out of 6
Date: 18 Nov 2011
Author: Ivan Brook
Summary:  I joined the Norwegian Gem Cruise and had a great time. The whole experience was wonderful and pleasant, I liked the bright interior design through out the ship. Lots of King-sized beds in the lounges and around the pool area, which gives a chill-out vibe. But one thing to watch out is the pool deck area around the water slide, as it get really crowded. There are plenty of activity o-board, the Norwegian Gem even have 2 bowling alleys inside the Bliss nightclub. Also if you are a sushi lover like I am, you must check out the all-you-can eat sushi menu. The sushi is top notch.

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