Author: Miriam Seden
We were on the Vision of the Seas out of Tampa on November 30th for ten days in the Caribbean. We were very disappointed and many other passengers felt the same way. The ship is nice for its class, clean, and fancily decorated. But there were a lot of annoying things such as miscommunication among crew members, standard amenities such as shampoo, conditioner and liquid soap are not provided unless requested, one has to pick up towels on the 9th floor and go back to return them there on port days instead of providing them upon exiting and returning to the disembarkation level, not even peanuts available at the bars although the average drink is $8 plus, a very small workout facility with some of the equipment not functioning properly and so on. These are little details that are not costly and would go a long way in customer satisfaction. A lot of the service personnel walked around with long faces and looked either tired or disconnected. I could go on an on with these petty examples, but it all adds up to spoiling the experience. Thank goodness for our stateroom attendant and our dinner waiters who were very nice.