Gave us a simple straightforward service. We basically knew what we wanted when we rang up so it was just a question of getting it booked with the minimum amount of fuss. Scott was very good and we were pleased with the cabin location he offered, the price and the $400pp on board spending money. Everything went smoothly. I like the security from keying in the debit card number on my own phone, along with the code.In all the usual good service we expect from IGLU.
Neil and Jennifer were both helpful and informative and answered all our questions, which was useful as this was our first ocean cruise.Our only suggestion for improvement would be web links to deck plans, boat layouts and shore excursions for their suggested cruises. Also a FAQ advising how to choose the cabin to best suit you. We found all this ourselves, but it did take a bit of research. Overall an excellent experience. The price was competitive, we have now booked with IGLU and would recommend them to our friends
Great price and good communication
Friendly easy booking.
this is our second cruise holiday booked with Iglu. The team are always very polite and helpful. We had a fantastic 1st holiday with no blips at all everything went like clockwork . We have now booked our second holiday through Iglu and once again speedy excellent service can't wait for our holiday .Would like to take this opportunity to say a big thank you Grace Brown agent for iglu who has been a joy to book with.
Telephoned late evening and received a prompt answer. Not much information given relating to the cruise, itinerary, type of ship, dining options, gratuities etc. I did explain that I had cruised many times before preferring Celebrity, Holland America and Viking but never with Cunard. I needed some reassurance about the quality I should expect. However, for the price it seemed excellent value. The booking was made quickly and smoothly. I think there was a missed opportunity to persuade me to upgrade to a ocean view or balcony. You never know, for an extra £30pp for an ocean view I may have been tempted! The Iglu representative was at all times polite and professional. The call from the concierge team after the booking had been made was a good idea, although not of interest to me at present.
Nothing was too much trouble, I found Debbie South extremely helpful and she phoned me back at the time promised. Having never travelled with Thomson cruises before she answered all my questions. Would definitely recommend your iglu cruise service.
We have used Iglu many times to book cruises and have always been happy with the way they have dealt with our bookings and enquiries.
Very efficient and received customer support to fill in our account to speed things up as late booking.
Absolutely fantastic. Scott took a lot of trouble to confirm the details of our trip, phoning P & O twice.
Great customer service
Have booked through Iglu before and would do again. They are helpful in every way with no questions left unanswered, thank you.
Very friendly , quick and efficient.
Very helpful and friendly.
Nicky was very good,felt that I was secure in her hands. thank you Nicky regards Shirley wilcox
Claire was amazing i had no idea what l needed to do she got it all perfect and made the whole process very easy,xxxxx
Really good communication and servicenot bombarded with phone calls appropriate info given and we were left to decideLots of really useful advice given to use on cruise
Harry called straight back and was helpful
Thanks for the advise your help was just supper
Having booked quite a few cruises with Iglu, we always find their employees very happy to help in any way, we are hoping that they always look for the very best deal available on our behalf.
The service I received was excellent, I received guidance in selecting both Deck and Cabin, Well done.
Really helpful and friendly service. Would recommend to anyone.
I had never heard of the company, you were recommended by a friend, so when I phoned Iglu Jason and Becky were very helpful in the booking of my cruise. I explained that it was for my mothers 91st birthday so it was quite special. All my needs were organised by Becky on the phone.
Kevin has booked cruises for us over several years and has always provided excellent service.We were fortunate to meet Kevin face to face at the recent Sandown cruise show and as a result we booked our next cruise.The service provided by Kevin was another pleasurable experience as everything was hassle free.
Have been using Iglu cruise for several years and always receive excellent service
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What our customers say
"The Cruise was very good along with the food throughout the trip, great value. Further more I have to compliment the IGLU Sales Consultant Scott Brown - really great job in sorting everything out for us...” A. M. (March 2017) Read more feedback