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97% of our customers give us good ratings (23750 reviews)
Date Product Score Comment
14 Minute(s) ago

Alaska & the Inside Passage cruise on Viking Spirit.

Prompt response ,friendly team and good prices

1 Hour(s) ago

Greek Isles & Crete from Southampton cruise on Ventura.

good prompt service

2 Hour(s) ago

Tropical Delights from Barbados,Bridgetown cruise on Tui Discovery.

Earlier this week I booked a cruise over the phone with one of the Iglu team - Ross Flanagan. I would like to express my gratitude for his efficient, friendly and extremely helpful service. As someone who regularly books holidays and travels more than 6 times a year, I was very impressed by the professional and yet personal service Ross offered. I feel he went 'the extra mile' to ensure that I got the cruise I wanted and the travel extras I was requested.
Thank you
Schelene

3 Hour(s) ago

Scandinavia & St.Petersburg from Newcastle cruise on Balmoral.

Very helpful and friendly. Answered all my questions.

4 Hour(s) ago

Central Mediterranean from Southampton cruise on Oriana.

Was dealt with by Mikey...
Very professional,advised me on which deck & cabin to choose,etc etc
All done & dusted in minutes with a confirmatory email following very shortly afterwards.

5 Hour(s) ago

Bruges Break from Southampton cruise on Oriana.

I have always had a very good service

5 Hour(s) ago

Canary Isles & Madeira with Olly Smith cruise on Ventura.

Very clear spoken Lady named Louise, went through everything and answered my questions. Allowed me to make my mind up rather than hard sell. Well done Louise.

5 Hour(s) ago

Spain, France & Italy cruise on Celebrity Constellation.

Kash was very helpful and pleasant. He forwarded our documentation to us almost immediately and was very good sorting out our friends too.

On 18-Jan-2017 the customer changed their rating and added:
Helpful and knowledgeable

6 Hour(s) ago

River Seine Sojourn from Southampton cruise on Black Watch.

Florence Valentine is the wonderful lady that helped me book my cruise. She was just WONDERFUL KIND FULL OF ENERGY and an Absolute CREDIT TO THE COMPANY

6 Hour(s) ago

Canary Islands for Christmas & New Year from So'ton cruise on Ventura.

I have had a couple of issues after booking my last cruise with iglu,the first one we booked they were very good but 2 mistakes were made on our Christmas cruise and I have been waiting for a case of wine to be delivered for 4 weeks now.

6 Hour(s) ago

Fjordland Splendour from Bristol cruise on Marco Polo.

Answered my query quickly and were most helpful.

On 18-Jan-2017 the customer changed their rating and added:
Good

6 Hour(s) ago

Eastern Caribbean from Barbados cruise on Adonia.

We have always been happy with the service, having used Iglu twice now. The agent was pleasant and helpful. He carried out all actions he promised and gave feedback when required. We would use them again, providing the recently booked holiday goes well again.

7 Hour(s) ago

Grand No Fly Caribbean from Southampton cruise on Oriana.

Poor customer service, fail to explain travel restrictions and terms and conditions until after you have booked, leaving the customer to pick up any cancellation charges, would never use them again

17 Hour(s) ago

Western Med with Strictly Come Dancing cruise on Ventura.

Easy to use website

18 Hour(s) ago

Adriatic & Mediterranean from Venice cruise on Celebrity Constellation.

Excellent service, smooth booking process. Thank you

20 Hour(s) ago

Canary Isles & Madeira with Olly Smith cruise on Ventura.

I have dealt with IGLU on several occasions over the past few years. On each and every time I have found them to be extremely helpful and easy to deal with. I for one will continue to use the company for future holidays. Well done IGLU..

21 Hour(s) ago

Portugal & Canary Islands from Southampton cruise on Queen Elizabeth.

Easy to book and good communication.

26 Hour(s) ago

Norwegian Fjords from Southampton cruise on Crown Princess.

very helpful

26 Hour(s) ago

Italy, France & Spain cruise on MSC Orchestra.

Josh had been very patient and helpful .Thanks

27 Hour(s) ago

Mediterranean Adventure from Southampton cruise on Navigator of the Seas.

Very good experience

29 Hour(s) ago

Western Mediterranean from Southampton cruise on Arcadia.

Fast and efficient

29 Hour(s) ago

Medieval Cities & River Seine from Tilbury cruise on Magellan.

Booking was very easy Josh very helpful.
When I tried to book port car parking the next day the instructions I was given were not at all helpful.5 phone calls later I got through and spoke to someone who was very abrupt and seemed to have the Monday blues

30 Hour(s) ago

Norwegian Fjords from Southampton cruise on Britannia.

Good source of online information and easy to use.

30 Hour(s) ago

French & Dutch Adventure from So'ton cruise on Independence of the Seas.

The man was very helpful. I originally enquired by email, but the response i got didn't answer my question, so i ended up ringing.
After i got off the phone, i realised i had booked - but never asked or been told the overall price of the holiday! silly me.....

31 Hour(s) ago

Canary Islands with Atul Kochhar cruise on Azura.

We went to iglu through recommendation and were very pleased with the service and found it better than dealing with P&O direct.

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