Prompt response ,friendly team and good prices
good prompt service
Earlier this week I booked a cruise over the phone with one of the Iglu team - Ross Flanagan. I would like to express my gratitude for his efficient, friendly and extremely helpful service. As someone who regularly books holidays and travels more than 6 times a year, I was very impressed by the professional and yet personal service Ross offered. I feel he went 'the extra mile' to ensure that I got the cruise I wanted and the travel extras I was requested.
Very helpful and friendly. Answered all my questions.
Was dealt with by Mikey...
Very professional,advised me on which deck & cabin to choose,etc etc
All done & dusted in minutes with a confirmatory email following very shortly afterwards.
I have always had a very good service
Very clear spoken Lady named Louise, went through everything and answered my questions. Allowed me to make my mind up rather than hard sell. Well done Louise.
Kash was very helpful and pleasant. He forwarded our documentation to us almost immediately and was very good sorting out our friends too.On 18-Jan-2017 the customer changed their rating and added:Helpful and knowledgeable
Florence Valentine is the wonderful lady that helped me book my cruise. She was just WONDERFUL KIND FULL OF ENERGY and an Absolute CREDIT TO THE COMPANY
I have had a couple of issues after booking my last cruise with iglu,the first one we booked they were very good but 2 mistakes were made on our Christmas cruise and I have been waiting for a case of wine to be delivered for 4 weeks now.
Answered my query quickly and were most helpful.On 18-Jan-2017 the customer changed their rating and added:Good
We have always been happy with the service, having used Iglu twice now. The agent was pleasant and helpful. He carried out all actions he promised and gave feedback when required. We would use them again, providing the recently booked holiday goes well again.
Poor customer service, fail to explain travel restrictions and terms and conditions until after you have booked, leaving the customer to pick up any cancellation charges, would never use them again
Easy to use website
Excellent service, smooth booking process. Thank you
I have dealt with IGLU on several occasions over the past few years. On each and every time I have found them to be extremely helpful and easy to deal with. I for one will continue to use the company for future holidays. Well done IGLU..
Easy to book and good communication.
Josh had been very patient and helpful .Thanks
Very good experience
Fast and efficient
Booking was very easy Josh very helpful.
When I tried to book port car parking the next day the instructions I was given were not at all helpful.5 phone calls later I got through and spoke to someone who was very abrupt and seemed to have the Monday blues
Good source of online information and easy to use.
The man was very helpful. I originally enquired by email, but the response i got didn't answer my question, so i ended up ringing.
After i got off the phone, i realised i had booked - but never asked or been told the overall price of the holiday! silly me.....
We went to iglu through recommendation and were very pleased with the service and found it better than dealing with P&O direct.
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"... Happy New Year! Thank you for looking after us so well in 2016. You really are the best online travel agents! x ” C. T. (January 2017) Read more feedback