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Please see below how to contact us depending on your needs so our customer services team can best assist you. Before contacting us with a question, check out our handy online Help Centre, which has articles and resourses covering all our Frequently Asked Questions and more.

Manage My Booking

Would you like to request a change to your booking? Log in to My Booking, where you can view all your booking information and request changes via our Customer Contact Form.

Live Web Chat

Have a question about your booking? Speak to one of our friendly customer care advisors via our live web chat facility in our Help Centre. Open Mon-Fri 10am-5.30pm.

Urgent Enquiries

If you have an urgent query and you are departing in the next 3 weeks, please phone us. Open Mon-Sun 9am-5.30pm. Call 0203 848 3679

Post Departure Feedback

Any concerns once returned, please complete the Customer Contact Form. To access the form, log in to My Booking.

Our Most Frequently Asked Questions

1. How do I amend my booking?

2. How will I receive my Tickets and Boarding Passes?

3. What are my pre-boarding requirements in terms of vaccinations and testing?

4. How do I cancel my booking?

5. What if I have a question about my FCC?

View all questions

Manage your booking

My Booking

Do you have a question?

Help Centre

About Iglu Cruise

At Iglu Cruise we’ve been providing our guests with fantastic cruise holidays to all corners of the world since 2004, with such popular cruise lines as P&O Cruises and Marella, to become the UK’s largest independent cruise specialist travel agency. As well as winning many awards over the years for our expertise and customer service, such as Top Cruise Agency of the Year 2021, we’re also ABTA and ATOL protected so you can book with confidence that your money is secure with us.

Press Relations:

Main office: 165 The Broadway, SW19 1NE - Wimbledon, London

Speak to Customer Care 0203 848 3671