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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As California’s second largest city, San Diego is known for its gorgeous climate, sandy beaches and a wide array of outdoor activities. From camping, hiking or sailing, visitors can take in the beautiful wilderness and spot the fascinating wildlife whether they’re exploring the foothills or tramping the mountains. Not only this, San Diego boasts a thriving arts and culture community with over 15 museums and galleries.
Things to do in San Diego:
Balboa Park
This 1,200-acre cultural park is a haven of lush vegetation, beautiful flora and vibrant attractions. Boasting more than 16 museums and performance venues, and even San Diego Zoo, Balboa Park provides a beautiful day out surrounded by nature.
San Diego Zoo
Home to over 650 species, San Diego Zoo is an unrivalled wildlife experience. As the most visited zoo in the US, it puts great emphasis on conservation and education, giving visitors opportunity to get close and learn more about their favourite animal.
SeaWorld
A renowned attraction, SeaWorld San Diego is a thrilling aquarium and adventure park. With an array of indoor and outdoor exhibits, live shows and more, a trip to SeaWorld San Diego is perfect for all the family. From dolphins, to sea turtles, visiting this unique attraction is a fun way to spend the day.
Cabo San Lucas
DAY 420 Oct 2020
Time at Port: from 8 AM to 5 PM
Cabo San Lucas is the perfect destination to get out and about in the serene Mexican sun. From the picturesque harbour head south to the Lands End Peninsula. Here, you’ll find the beautiful Lovers Beach, perfect for snorkelling, before walking up Mount Solmar for unrivalled photo opportunities out over the town and the bay. Heading back into town the Museum of Natural History is a great for families while the resort to the east is a must for golf fans.
Things to do in Cabo San Lucas:
Natural History Museum
This free museum is home to many exhibits, highlighting the fascinating archaeology, geology and culture of the area, including the history of the original inhabitants of Los Cabos, the Pericúes. Visitors will also find exhibits on the marine life, including the bones of a whale
Lands End
At the southern end of Cabo San Lucas you’ll find this spectacular rock formation known as Lands End. Created by rough wind and sea, this natural attraction is a fantastic opportunity to take photos and spot sea lions lazing on the rocks in the sun.
Lovers Beach
If you’re looking for some rest and relaxation, head to the picturesque Lovers Beach. A remote beach with limestone cliffs, golden sand and turquoise waters, it can be accessed by a boat. The ultimate tranquil destination in Cabo San Lucas, it’s also a wonderful place to enjoy a picnic.
Puerto Quetzal
DAY 723 Oct 2020
Time at Port: from 9 AM to 6 PM
On Guatemala’s pacific coast, Puerto Quetzal is one of Central America’s most popular tourist spots. Serving as the gateway to such sought-after destinations as UNESCO-listed Antigua, volcanic Lake Atitlán and the wonderfully preserved Mayan ruins at Tikal, visitors will find plenty of must-see attractions all just a short ride from the port, making for a perfect day tour. Don’t forget to try milk straight from the coconut, or mixed with rum for a more traditional taste.
Things to do in Puerto Quetzal:
Lake Atitlán
The deepest lake in Central America, Lake Atitlán is home to indigenous Mayan communities, with heritage of the tribe evident throughout lakeside towns, and opportunities to buy locally-made souvenirs and artwork.
Mayan Ruins, Tikal
Perhaps one of the most fascinating landmarks you could ever experience, the Mayan ruins of Tikal in Guatemala is one of the largest archaeological sites in the world. The temple stands at 47 metres high and was declared a UNESCO World Heritage Site in 1979.
Filadelfia coffee plantation
A short journey from Puerto Quetzal lies the fascinating Filadelfia Coffee Plantation. A plantation farming coffee beans since the late 19th century, it comprises a plantation, a hotel and more. There’s even the opportunity to take a coffee tasting tour or zip line.
Corinto
DAY 824 Oct 2020
Time at Port: from 8 AM to 4 PM
Corinto itself offers a relatively small town with classic churches, cafes and bars like you’ll find throughout Nicaragua as well as a man-made beach you can relax on or take a boat ride, popular with fishing enthusiasts. From here, Corinto serves as a portal to the wider tourist spots of the region such as the capital city of Managua and its famous lake, Leon as the intellectual and cultural hub, and the country’s gorgeous rainforests and their wildlife on an organised tour.
Things to do in Corinto:
Rum Factory Flor de Caña
In a building designed like barrels of delicious rum, this interesting factory tour immerses you in the story of how Nicaragua’s famous rum brand goes from crop to bottle along with plenty of chances to sample the delicious product.
Playa Corinto
One of the most popular beaches in Nicaragua, Playa Corinto is a beloved stop off in Corinto due to its rich marine life and picturesque surroundings. Whether you spend your time relaxing on the shore or heading out for a swim, this breathtaking beach is a tranquil haven.
Telica Volcano
Whilst in Nicaragua, you can opt to take a tour to Telica Volcano. One of seven volcanos in Nicaragua, it makes for a fascinating hike with stunning views out over it.
Puntarenas
DAY 925 Oct 2020
Time at Port: from 8 AM to 5 PM
A beautiful port town in the Gulf of Nicoya, Puntarenas features a combination of natural and manmade attractions. From the bustling Casa de la Cultura with its theatres, art galleries and other attractions to its wildlife sanctuaries and reserves, there’s something for everyone in this vibrant port town.
Things to do in Puntarenas:
NATUWA Wildlife Sanctuary
Learn more about the Costa Rican macaws at the captivating NATUWA Wildlife Sanctuary. Rescuing and rehabilitating these fascinating creatures, you’ll be able to get up close to them and discover what it takes to care for them.
Parque Marino del Pacifico
Fun for all the family, the Parque Marino del Pacifico not only features an aquarium with an array of tropical fish, sharks, turtles and manta rays but a splash pool, playground and gift shop. Giving you a welcome break from the heat, this attraction is well worth a visit whilst in
Puntarenas.
Curi-Cancha Reserve
In the Cordillera de Tilarán, close to Juntas, lies the Curi Cancha Wildlife Refuge. A private wildlife sanctuary, it preserves cloud forest and is one kilometres or so before the renowned Monteverde Cloud Forest Reserve. Home to a variety of wildlife and plant life, this reserve is an extraordinary attraction to visit whilst in Puntarenas.
Panama Canal Transit
DAY 1127 Oct 2020
Joining the mighty Atlantic to the vast Pacific oceans from Colon on the west coast to Panama City to the east, the Panama Canal bridges the two worlds without having to traverse the infamous Cape of Good Hope around Chile by ships. The journey down through the canal and its impressive locks by cruise ship is a destination and unique cruise ship experience in itself.
Things to do in Panama Canal Transit:
Miraflores Visitors Center
The Miraflores Visitor Center provides fantastic insight into the history of the Panama Canal, through films, exhibitions and observation decks overlooking the Panama Canal locks. Visitors can join guided tours and enjoy delicious cuisine and souvenirs.
Casco Viejo
Whilst stopping off on the Panama Canal, if you have the time, a trip to Casco Viejo is well worth the effort. Within the historic district of the city, it’s a designated World Heritage Site which was built in the late 17th century. With stunning architecture, restaurants, shops and more, this picturesque area is frequently listed as one of the top things to do whilst in Panama.
Ancon Hill
If you’re looking for breathtaking views out towards the city, head to Ancon Hill. spanning 199 metres, this impressive hill is a popular site to visit whilst in the area of Ancon or Panama City.
Cartagena, Colombia
DAY 1228 Oct 2020
Time at Port: from 9 AM to 6 PM
Cartegena’s colonial quarter offers old Spanish squares and architecture dating back to the 16th century full of churches, towers, markets and classically Latin rambling streets with that dash of Spanish feel. Here you can visit the Castillo San Felipe de Barajas fortress and Palace of Inquisition historical museum. Lying on Columbia’s pacific coast, cruisers can also explore coral reefs just off the sandy beaches by snorkelling.
Things to do in Cartagena, Colombia:
Fortress
Built by the Spanish in 1536, Castillo San Felipe De Barajas underwent multiple expansions and dominates a large area of Cartagena’s city space. Guided tours of this magnificent structure are available, and a hike to the top provides stunning views of the city.
Historical Museum
Found in the El Centro area of Cartagena, The Palace of the Inquisition holds a grizzly history within its walls. The Spanish Inquisition carried out cruel means of punishment here, which is told through the museums exhibits including old traditional torture instruments.
Las Bóvedas
Located within the Old City, Las Bovedas grants incredible views of the Caribbean sea. Originally serving as dungeons, this fascinating structure showcasing the captivating history of the city comprises 47 arches and 23 domes.
Orlando (Port Canaveral)
DAY 1601 Nov 2020
Time at Port: from 7 AM to 4 PM
As well as the famous city of Orlando nearby, Port Canaveral offers plenty to see and do either side of your amazing cruise holiday. Take a trip up to Exploration Tower where you can have a coffee gazing out over the port from the seven-storie tower, while also learning about the area via interesting interactive displays. The Florida coast is also famous for manatees which you can visit in the Manatee Sanctuary Park.
Things to do in Orlando (Port Canaveral):
Exploration Tower
With seven floors of exhibits and activities, the Exploration Tower is located at Port Canaveral. On the observation deck you can watch rocket launches at the Kennedy Space Center, while visitors of all ages will also love the interactive boat simulator.
Manatee Sanctuary Park
Covering 10 acres of land on the Banana River, the Manatee Sanctuary Park is a hotspot of relaxation in beautiful nature. It earned its name for bordering a protected manatee habitat and visitors may be lucky enough to spot the gentle creatures enjoying the warm waters.
Canaveral Lighthouse
When in Port Canaveral, take a tour to the colourful Canaveral Lighthouse. A historic lighthouse, it was built in 1848 and is situated in beautiful, green surroundings.