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On Board

Do I pay for extras as I go along?

No. All ships operate a cashless system. When you first arrive at the ship you will be asked to open up an onboard account using a major credit card or a cash deposit. Throughout your cruise you can then sign against your cabin for all your on board expenses. On the last morning of your cruise, you can settle your account using a major credit card, cash or travellers cheques.

Where can I keep my valuables?

Ships will either have a safe in your cabin or security and/or safe deposit boxes will be available onboard at no extra charge.

Is it quiet at sea?

Usually ships sail at night and some cabins, particularly on the lower decks, may be slightly noisier than others.

Can I get a special diet on board?

Although not guaranteed, ships will try to assist with special dietary requests, including vegetarian, fat-free, sugar or salt-free if advised at the time of booking.

What activities and entertainments are available?

There's plenty to do onboard and a full list of what's available each day will be listed in the Daily Programme which you will receive in your cabin each day. Activities could include informal talks, port lectures, movies, aerobics classes, sports tournaments, games, quizzes, competitions as well as concerts, musical shows and cabarets. There may be an option for speciality dining, which can cost extra and needs to be booked when you arrive onboard. Many ships also include a casino.

Will I be able to attend religious services onboard?

Non-denominational services are conducted at sea

Can I smoke onboard?

For the comfort of all guests most ships have designated lifts, restaurants and certain public areas as non-smoking. There are a number of bars and public areas in which smoking is allowed. 

Can I get my laundry done?

Laundry and dry cleaning services are available onboard and charges are billed to your onboard account. Some ships also have complimentary self-service washers, dryers and irons.

Do you have hair dryers onboard?

Hair dryers are normally available in all cabins.

Can I use my electrical appliances?

On British ships there are 220v 3-pin sockets. On ships of other nationalities, you will have 220v sockets but you will need to take an adaptor with you.

Can I keep in touch with friends and family?

Although at sea, you can still keep in touch with friends and family back home. Cabins have direct-dial telephones and most ships have an internet room where you can send and receive emails. You can also buy local stamps on board at the Reception Desk and they will be happy to post your mail for you from the next port of call.

Can I eat in my cabin?

Yes. Room service is normally available, but there may be an extra charge. You will find a room service menu in your cabin.

Will there be any shops on board?

Depending on the ship, you'll find a selection of shops and boutiques selling a range of goods from clothes, jewellery, perfumes, gifts, ship's souvenirs to those forgotten essential such as toothpaste and razor blades. The shops are open daily when the ship is at sea.

How can I keep fit?

Most ships are equipped with a gym with a range of fitness equipment. In addition, most ships have programmes of keep-fit classes for those who wish to stay in shape. Also, most ships offer a healthy option choice for all meals in the restaurant.

What happens if I fall ill onboard?

Most ships have a medical facility which is staffed by qualified doctors and nurses. These facilities are not intended or designed to provide ongoing treatment for pre-existing conditions. These facilities operate outside British and European health services and charges are normally levied for consultations, prescriptions, cabin visits etc. If you anticipate a need for medical services onboard ship, your special requirement must be cleared in writing by the cruise company before your booking can be finalised. Women who will be 24 weeks or more into their pregnancy at the time of the cruise may not be carried due to the increased risk at this stage of pregnancy and the limited access to shore side medical care. If you are taking medication please remember to bring adequate amounts to last for the duration of your cruise.

What happens to my luggage at the end of the cruise?

The night before disembarkation, you will be asked to leave your cases outside your cabin. On the morning of disembarkation, after your have come through customs, your luggage will be waiting for you in the cruise terminal for you to identify and reclaim.

Can I enjoy the company of a Gentleman or Lady host, as a single passenger, if I'm travelling in a group?

Yes - many cruise lines, such as Cunard employ crew who are onboard purely as a dancing partner or dinner host. You can enjoythis service even if you are travelling as part of a group.

Can Babies go on cruises?

Most cruise lines will allow babies from 6 months old with a variety of childcare options, though some cruise lines do offer Adult only ships where no children or babies are allowed onboard. To find the right cruise and facilities for your family speak to one of our cruise experts.

Can twin cabins be converted in a double?

For most of the newer ships the cabins can be made up as either a twin or double though some of the of the older ship do have fixed beds. To find out the individual beds layouts for each ship go to the cabin details section, located next to the deck plan.

Can I bring alcohol on a cruise?

No you can not take alcohol on a cruise.

Can I get married at sea?

Yes you can get married at sea. Most cruise lines offer weddings at sea packages that can be pre-booked whilst booking your cruise. For more information check out our cruise weddings page.

Can I cruise from uk to caribbean without flying?

Yes you can cruise to the Caribbean without flying. You can search for cruises from Southampton to the Caribbean on our website or call one our our cruise experts.

Can I hire a dinner suit on a Cunard cruise?

Yes you can. Within the shops onboard the Cunard ships you can hire and buy a dinner suit.

Can I have dancing lessons on a Cunard cruise?

Cunard cruises do indeed offer dancing lessons. The type's of dancing on offer would have to be confirmed to with the entertainment staff on each individual cruise as this can change. Find out more on what to expect on your Cunard cruise.

Can I take hair straighteners on a cruise?

Yes, you can. Most ships will have 220v sockets in the cabin though on some you will need to take a travel adaptor for UK plugs.

Can I use internet while cruising?

Most cruise chips offer internet cafes onboard, Wi-Fi is also available on most modern ships usually in hot spots close to the internet cafe and library. These facilities incur an additional cost and the availability is reliant on the satellite signal, therefore it is not always reliable.

Can I have breakfast in my balcony cabin?

Most cruise ships offer 24 hour room service and therefore you can order meals, including breakfast to your cabin. Some cruise lines give you the option to order this the night before, the cain steward will leave a card in your room for you to request breakfast, this will be collected when the cabins are turned down during dinner. To find your perfect dining options speak to one of our cruise experts.

Can I upgrade my cabin onboard?

This depends entirely on the availability at the time of cruising and there will usually be an additional cost payable.

Can I get a drinks package onboard?

Different cruise lines offer different drinks packages from soda packages to all inclusive deals. The best way to check this is to speak to one of our cruise experts and they can advise you on the right cruise line for you

Can I book my next cruise onboard?

Yes, many cruise ships have a Future Cruise Desk where you can book your next cruise. Visit this desk during your cruise to find out which exclusive benefits booking onboard can offer. Tell us about your onboard booking within 30 days of your return to see if you qualify for further benefits with us.  

When can I receive my cruise line loyalty benefits?

You will still receive your cruise line loyalty benefits when you book with us. Tell us about your membership when you book to get all of your cruise line benefits in addition to any current promotions we are offering. Cruise line loyalty benefits range from discounts to hosted dinners. Read more about cruise line loyalty rewards.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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