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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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A municipality in Portugal, this picturesque coastal destination not only offers a vibrant port, but several attractions including Facho Viewpoint, Vitoria Beach and a historic old city with quaint restaurants, shops and churches.
Ponta Delgada, Azores
DAY 612 Nov 2022
Time at Port: from 7 AM to 4 PM
Ponta Delgada offers unspoilt, lush landscapes and terracotta rooftops, as well as a truly stunning coastline. It has quickly become popular for the breathtaking scenery and for its hot springs, though you won't find massive crowds flocking to the Azores, making it perfect for unrivalled relaxation. Take a stroll around the Old Town centre, or enjoy a romantic tour by horse-drawn carriage. During the summer, you may also spot whales off the coast.
Things to do in Ponta Delgada, Azores:
Botanical Garden
A historic garden dating back to the mid-19th century, the Jardim Botânico António Borges botanical garden features a variety of walkways, along with a selection of rare and exotic plants.
Gruta do Carvão
A fascinating cave that you can take a tour around, it's filled with stalactites and rugged surfaces. A unique attraction to explore, you can spend hours discovering its natural beauty.
Pineapple Plantation
If you're looking for something a little different to explore, head to the Plantação de Ananás dos Açores. A pineapple plantation, you can taste delicious pineapple liquour, jams and juice, whilst seeing where this mouth-watering fruit is grown.
Santa Cruz de La Palma, La Palma
DAY 814 Nov 2022
Time at Port: from 8 AM to 8 PM
Teeming with colourful colonial houses as well as traditional architecture, Santa Cruz de La Palma offers a Canarian and Caribbean feel. It’s history dates back to the 15th century which can be uncovered at numerous museums and picturesque churches. Alternatively, you can find high-end shopping and traditional tapas along cobblestone streets as well as a fun zoo that’s perfect for families and children.
Things to do in Santa Cruz de La Palma, La Palma:
Insular Museum of La Palma
Situated in a former 16th-century monastery, Insular Museum of La Palma houses a variety of exhibits including Guanche skulls, taxidermy and shells as well as an art gallery dedicated to 20th-century and contemporary paintings.
Maroparque
Dedicated to the preservation of exotic animals from all corners of the world, Maroparque Zoo is a must visit, especially for families and children. Discover a huge range of birds in the aviaries, the ever-curious and mischievous marmosets, and the particularly unusual albino kangaroos.
Naval Museum
Perfect for all maritime and navy enthusiasts, Museo Naval is situated onboard a recreated 15th-century caravel. Discover model ships, stories of seafaring adventurers and interactive exhibits, as well as the history of the island itself.
Santa Cruz, Tenerife
DAY 915 Nov 2022
Time at Port: from 8 AM to 11:59 PM
Tenerife’s capital city, Santa Cruz de Tenerife, is a hub of lively locals, beautiful architecture, traditional tapas and, of course, sun-soaked beaches. Whether you’re looking for a lazy afternoon spent on golden sand, ready to shop until you drop, or are eager to participate in one of the biggest carnivals in the world, Santa Cruz will not disappoint. Put on your dancing shoes, let down your hair and get ready to enjoy this laid-back lifestyle.
Things to do in Santa Cruz, Tenerife:
Playa de Las Teresitas
With beautiful sand stretching for almost a mile, Playa de Las Teresitas is one of the best beaches in Tenerife. Lined with lush palm trees and picturesque mountains, visitors will find spaces to play volleyball or partake in yoga classes, as well as having sun loungers, showers and restaurants nearby.
Rural de Anaga Park
A short drive from the city, Anaga Country Park is a beautifully preserved area of imposing mountains, deep valleys and numerous beaches. Here, you’ll find a plethora of native flora and fauna across the 35,800 acres of land.
Tenerife Carnival
Considered the second most popular carnival in the world, Carnival of Santa Cruz de Tenerife promises to be bigger, brighter and better every single year. With lively music, incredible costumes and nonstop dancing, witnessing this fantastic celebration is a must when in Tenerife.
Las Palmas, Gran Canaria
DAY 1016 Nov 2022
Time at Port: from 7 AM to 6 PM
Home to one of Europe’s most famous beaches as well as an abundance of historic architecture and natural beauty, Las Palmas is much more than just a place for fun in the sun. Hike the breath-taking Bandama Caldera crater, discover the interactive Elder Museum of Science and Technology, or for those just looking to relax, grab a lounger and top up your tan on the beach, or visit the high-end boutiques and shop until you drop.
Things to do in Las Palmas, Gran Canaria:
Bandama Caldera
The epic Caldera de Bandama is a volcanic crater stretching 1,000 metres in diameter. Thanks to the observation platform you can enjoy the sweeping views from the top, or – for the brave – take the adventurous hike down into the crater itself.
Casa de Colon
This excellent, informative museum – and originally Christopher Cloumbus’ house before he embarked upon his travels - is dedicated to the history of the famous explorer. Visitors will find his personal possessions, drawings, diaries and a portrait, as well as two talkative macaws.
Elder Museum of Science and Technology
Specialising in hands-on interaction, the Elder Museum of Science and Technology features weird and wonderful scientific exhibits. With four floors of content, you’ll find everything from physics to biology, art to engineering and even a planetarium.
Las Canteras
Among Europe’s most famous city beaches is Las Canteras, a golden-sandy beach with calm waters perfect for swimming and year-round warm weather. Spend the day snorkelling, sunbathing and swimming before filling up for dinner at the restaurants and bars.
Las Palmas Cathedral
Considered the most important monument of Canarian religious architecture, Cathedral of Santa Ana features Gothic, neoclassical and Baroque styles of architecture. Inside, you’ll find more stunning examples of expert craftsmanship as well as a tower from which you’ll see stunning views.
Gibraltar
DAY 1218 Nov 2022
Time at Port: from 10 AM to 8 PM
Nestled between Spain and Morocco, this small piece of Britain offers a warmer climate and Europe’s only wild apes. Visitors of all ages will love watching these primates at play, as well as hiking the trails through the Upper Rock Nature Reserve where you’ll find Saint Michael’s Cave. Finally, don’t forget to leave time to enjoy your favourite British classics at the numerous pubs, or try traditional Spanish tapas.
Things to do in Gibraltar:
Apes Den
One especially for the animal-lovers, a trip to Apes Den is a must to get up close to the only free-roaming primates in Europe. Located at two cable-car stations, these monkeys are inquisitive, playful and curious and will keep you entertained for hours.
Upper Rock Nature Reserve
1,400 feet above the sea, this is one of the best attractions of Gibraltar and a must visit to spot its fascinating wildlife, such as the Barbary Macaques. Take a walk, admire the views and get up close with nature – but keep an eye on your belongings!
Great Siege Tunnels
The Great Siege Tunnels are a must visit for history enthusiasts for their vital role played during the Great Siege on Gibraltar by Spain and France. Taking a tour of these impressive tunnels is a great way to get to know the history of this territory.
Mediterranean Steps
For the adventurous and determined, the Mediterranean Steps is a challenging hike that rewards you with stunning views at 421 metres above sea level. Admire the many species of flora and fauna, as well as the wildlife, such as Barbary Macaques and Barbary Partridges.
Saint Michael's Cave
After being linked to numerous myths and legends throughout time, Saint Michael’s Cave is teeming with fascinating history. Found within the Upper Rock Nature Reserve, it houses an auditorium for shows, drama, music and spectacular light shows.