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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As well as the famous city of Orlando nearby, Port Canaveral offers plenty to see and do either side of your amazing cruise holiday. Take a trip up to Exploration Tower where you can have a coffee gazing out over the port from the seven-storie tower, while also learning about the area via interesting interactive displays. The Florida coast is also famous for manatees which you can visit in the Manatee Sanctuary Park.
Things to do in Orlando (Port Canaveral):
Exploration Tower
With seven floors of exhibits and activities, the Exploration Tower is located at Port Canaveral. On the observation deck you can watch rocket launches at the Kennedy Space Center, while visitors of all ages will also love the interactive boat simulator.
Manatee Sanctuary Park
Covering 10 acres of land on the Banana River, the Manatee Sanctuary Park is a hotspot of relaxation in beautiful nature. It earned its name for bordering a protected manatee habitat and visitors may be lucky enough to spot the gentle creatures enjoying the warm waters.
Canaveral Lighthouse
When in Port Canaveral, take a tour to the colourful Canaveral Lighthouse. A historic lighthouse, it was built in 1848 and is situated in beautiful, green surroundings.
Freeport
DAY 308 Sep 2019
The main city on the island of Grand Bahama, Freeport is known for its picturesque beaches, vibrant shops and oceanfront restaurants. Also popular with divers and those wanting to snorkel through its tropical reefs, top attractions in the town include the Garden of the Groves, Port Lucaya Marketplace and Taino Beach.
Things to do in Freeport:
Garden of the Groves
From cascading waterfalls to fountains and lush plant life, the Garden of the Groves is a beautiful attraction in Freeport. Take one of the winding walking trails and explore this picturesque garden, complete with a chapel, shops, a café and more.
Port Lucaya Marketplace
If you’re looking for a variety of shops, then Port Lucaya Marketplace is perfect. With over 40 stores and boutiques, alongside restaurants and bars, the marketplace is popular with both tourists and locals. Purchase an array of Bahamian souvenirs or unwind in one of the bustling bars there - the choice is yours!
Taino Beach
Relax and unwind on this picturesque beach on the coast of the city. With idyllic white sand and picturesque turquoise waters, you can sit back on one of the comfortable sun loungers, head to the pier or enjoy one of the water sports available here.
Nassau
DAY 409 Sep 2019
Capital of the Bahamas, Nassau is popular for fantastic beaches and coral reefs, ideal for snorkelling. Here, you’ll find the two indomitable colonial fortresses of Fort Fincastle and Fort Charlotte with pleasant streets full of markets, bars and churches to explore in between. Outside the city and ideal for a tour, you’ll find plenty of chances to immerse yourself in nature at the dolphin and sea lion lagoon and Ardastra Gardens, Zoo and Conservation Centre.
Things to do in Nassau:
Fort Fincastle
Cut from limestone in the 1790’s, Fort Fincastle provides a brilliant vantage point overlooking the city of Nassau. Tours of the castle are held daily between 8am and 4pm, and the panoramic ocean views provide a brilliant photo opportunity.
Ardastra Gardens, Zoo and Conservation Centre
Home to around 200 animals, Ardastra Gardens, Zoo and Conservation Centre is best known for its vibrant flamingos which roam freely around the park. Many of its inhabitants are endangered, providing visitors with up-close experiences with a range of wildlife.
Pirates of Nassau
Discover the fascinating history of pirates at this captivating museum. Showcasing how pirates used to visit the Bahamas throughout history, it has several exhibits, including a replica pirate ship.
Great Stirrup Cay
DAY 510 Sep 2019
Norwegian Cruise Line’s private island in the Bahamas, Great Stirrup Cay boasts picturesque white sand beaches, amongst an array of activities to enjoy, including zip lining and kayaking. A tranquil island, where you can do as little or as much as you please, you’ll also have plenty of opportunities to see the local marine life, from sea turtles to tropical fish.
Things to do in Great Stirrup Cay:
Ziplining
Available at an additional cost, this adrenaline-fuelled activity is perfect for anyone looking for a thrill during their time on the island. Starting at the lighthouse, you can take in breathtaking views of the island as you fly through the air.
The Beach
Relax and unwind on the stunning beach in Great Stirrup Cay. With a sweeping shoreline, white sand and turquoise water, this tranquil beach is the perfect place to lie back and enjoy a drink whilst taking in the views. Free to use, it’s a fantastic attraction on the island.
Silver Cove
Available at an additional cost, the exclusive Silver Cove offers villas, complete with an array of amenities, including access to the Silver Cove area which has a restaurant, bars and a spa.
Orlando (Port Canaveral)
DAY 712 Sep 2019
As well as the famous city of Orlando nearby, Port Canaveral offers plenty to see and do either side of your amazing cruise holiday. Take a trip up to Exploration Tower where you can have a coffee gazing out over the port from the seven-storie tower, while also learning about the area via interesting interactive displays. The Florida coast is also famous for manatees which you can visit in the Manatee Sanctuary Park.
Things to do in Orlando (Port Canaveral):
Exploration Tower
With seven floors of exhibits and activities, the Exploration Tower is located at Port Canaveral. On the observation deck you can watch rocket launches at the Kennedy Space Center, while visitors of all ages will also love the interactive boat simulator.
Manatee Sanctuary Park
Covering 10 acres of land on the Banana River, the Manatee Sanctuary Park is a hotspot of relaxation in beautiful nature. It earned its name for bordering a protected manatee habitat and visitors may be lucky enough to spot the gentle creatures enjoying the warm waters.
Canaveral Lighthouse
When in Port Canaveral, take a tour to the colourful Canaveral Lighthouse. A historic lighthouse, it was built in 1848 and is situated in beautiful, green surroundings.