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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As well as the famous city of Orlando nearby, Port Canaveral offers plenty to see and do either side of your amazing cruise holiday. Take a trip up to Exploration Tower where you can have a coffee gazing out over the port from the seven-storie tower, while also learning about the area via interesting interactive displays. The Florida coast is also famous for manatees which you can visit in the Manatee Sanctuary Park.
Things to do in Orlando (Port Canaveral):
Exploration Tower
With seven floors of exhibits and activities, the Exploration Tower is located at Port Canaveral. On the observation deck you can watch rocket launches at the Kennedy Space Center, while visitors of all ages will also love the interactive boat simulator.
Manatee Sanctuary Park
Covering 10 acres of land on the Banana River, the Manatee Sanctuary Park is a hotspot of relaxation in beautiful nature. It earned its name for bordering a protected manatee habitat and visitors may be lucky enough to spot the gentle creatures enjoying the warm waters.
Canaveral Lighthouse
When in Port Canaveral, take a tour to the colourful Canaveral Lighthouse. A historic lighthouse, it was built in 1848 and is situated in beautiful, green surroundings.
Great Stirrup Cay
DAY 230 Nov 2020
Time at Port: from 8 AM to 5 PM
Norwegian Cruise Line’s private island in the Bahamas, Great Stirrup Cay boasts picturesque white sand beaches, amongst an array of activities to enjoy, including zip lining and kayaking. A tranquil island, where you can do as little or as much as you please, you’ll also have plenty of opportunities to see the local marine life, from sea turtles to tropical fish.
Things to do in Great Stirrup Cay:
Ziplining
Available at an additional cost, this adrenaline-fuelled activity is perfect for anyone looking for a thrill during their time on the island. Starting at the lighthouse, you can take in breathtaking views of the island as you fly through the air.
The Beach
Relax and unwind on the stunning beach in Great Stirrup Cay. With a sweeping shoreline, white sand and turquoise water, this tranquil beach is the perfect place to lie back and enjoy a drink whilst taking in the views. Free to use, it’s a fantastic attraction on the island.
Silver Cove
Available at an additional cost, the exclusive Silver Cove offers villas, complete with an array of amenities, including access to the Silver Cove area which has a restaurant, bars and a spa.
Puerto Plata
DAY 402 Dec 2020
Time at Port: from 8 AM to 6 PM
On the northern coast of the Dominican Republic sits Puerto Plata. A very picturesque region with superb beaches and spectacular mountains, it was the country's first major tourist destination. Its breathtaking, expansive scenery mixes the sea, mountains, verdant valleys, rivers, and several beaches with the sea. Cacao and coffee plants are grown there, and beneath the soil is said to be the purest amber on earth.
Things to do in Puerto Plata:
Cable Car
The only cable car in the Caribbean, the Puerto Plata cable car offers picturesque views out over the mountain. A wonderful experience to enjoy during your stop over in the city, there’s plenty of photo opportunities throughout the uphill journey.
Fortaleza de San Felipe
Built to protect Puerto Plata from pirates in the 16th century, the Fortaleza de San Felipe is a popular tourist attraction in the city. Considered a significant military structure, its construction ended in 1577. Years after it was built by the Spanish to defend the city, it was used as a prison to house the formidable dictator Trujillo.
Independence Park
In the centre of the town, Independence Park is a colonial central plaza. Located next to the San Felipe Cathedral, it features several statues and beautiful views of the surrounding mountains.
Kralendijk, Bonaire
DAY 604 Dec 2020
Time at Port: from 8 AM to 6 PM
The capital of Bonaire, a Dutch island in the Caribbean Sea, Kralendijk has an array of attractions on its doorstep, including the Kaya Grandi retail strip which is dotted with colourful buildings, the fascinating Bonaire Museum and the picturesque Bonaire National Marine Park. A popular stop off for cruise ships, you’ll discover a whole host of amenities to suit all budgets and preferences.
Things to do in Kralendijk, Bonaire:
Lac Bay
On the southern shore of Bonaire, lies a tiny lagoon called Lac lagoon. Featuring a bordering reef and around 100 acres of mangroves, as well as a tiny fishing boat port, this picturesque bay is a must visit whilst in Bonaire. Sea turtles also visit its seagrass beds, along with other tropical wildlife.
Terramar Museum
Situated in the heart of the city, Terramar Museum is a popular attraction which will take you through over 7,000 years of Caribbean history. A fascinating attraction, the exhibits throughout the museum consist of traditional artefacts, to interactive experiences and 3D reconstructions.
Donkey Sanctuary
If you love animals, a visit to the Donkey Sanctuary is a must whilst in Bonaire. See these beautiful animals up close, and learn all about what it takes to care for them. Run by an animal organisation, there are over 400 rescued donkeys living at the sanctuary.
Willemstad, Curacao
DAY 705 Dec 2020
Time at Port: from 8 AM to 6 PM
The capital of Curacao, the picturesque Willemstad is surrounded by beautiful scenery and has prominent, colourful Dutch architecture. Within the city, you’ll find an array of attractions, including the Queen Emma Bridge that connects the vibrant Otrobanda and Punda neighbourhoods. Beloved for its bustling nightlife, friendly locals and tranquil beaches, Willemstad gives you a unique flavour of the Caribbean.
Things to do in Willemstad, Curacao:
Hato Caves
Within easy reach of the capital lies the breathtaking Hato Caves. A popular tourist attraction on the island, the Hato Caves is known for its marine limestone walls. Accessible via several local tours, they have been accessible since the early 1990s.
Aquarium
Popular with families, the Curacao Sea Aquarium offers an array of exhibits, live shows and more. Home to dolphins, sharks, stingrays, sea lions and other marine creatures, the Sea Aquarium is a fun way to spend an afternoon on the island.
Mambo Beach
If you’re looking to relax and unwind during your time in Willemstad, head to Mambo Beach. Aligned with restaurants, beach bars, shops and more, this beach is a vibrant attraction perfect for those wanting to discover all that this charming city has to offer.
Oranjestad, Aruba
DAY 806 Dec 2020
Time at Port: from 7 AM to 3 PM
The capital of Aruba, Oranjestad is a unique island due to the Dutch colonial architecture, stunning beaches and the dozens of attractions it has on offer. Situated in the Caribbean sea, it has a bustling marina, with an 18th century fort, lighthouse and more within it. During your time there, you can enjoy wandering its vibrant streets and discovering the local artwork, delicious restaurants and the prominent historical sites that are within easy reach.
Things to do in Oranjestad, Aruba:
Butterfly Farm
Home to hundreds of different butterflies, this picturesque nature sanctuary is a must visit during your stop off in Oranjestad. Located within a tropical enclosure, this is the perfect activity to visit, whether you’re travelling as a couple, solo or with family.
Museum
If you like your history and like to learn about the past of the location you’re travelling around, a trip to the National Archaeological Museum Aruba should be on your list. Within its extensive collection, you can discover artefacts dating back to 2500 BC.
Linear Park
A beautiful park that’s the perfect opportunity to enjoy a relaxing walk, a bike ride and to sightsee in the capital, Linear Park is a new park with lots of restaurants, bars and more along its trail. At certain times of the year, the main park plaza is also home to a variety of festivals, marathons and more.
Orlando (Port Canaveral)
DAY 1109 Dec 2020
Time at Port: from 7 AM to 4 PM
As well as the famous city of Orlando nearby, Port Canaveral offers plenty to see and do either side of your amazing cruise holiday. Take a trip up to Exploration Tower where you can have a coffee gazing out over the port from the seven-storie tower, while also learning about the area via interesting interactive displays. The Florida coast is also famous for manatees which you can visit in the Manatee Sanctuary Park.
Things to do in Orlando (Port Canaveral):
Exploration Tower
With seven floors of exhibits and activities, the Exploration Tower is located at Port Canaveral. On the observation deck you can watch rocket launches at the Kennedy Space Center, while visitors of all ages will also love the interactive boat simulator.
Manatee Sanctuary Park
Covering 10 acres of land on the Banana River, the Manatee Sanctuary Park is a hotspot of relaxation in beautiful nature. It earned its name for bordering a protected manatee habitat and visitors may be lucky enough to spot the gentle creatures enjoying the warm waters.
Canaveral Lighthouse
When in Port Canaveral, take a tour to the colourful Canaveral Lighthouse. A historic lighthouse, it was built in 1848 and is situated in beautiful, green surroundings.