Norwegian Jade Reviews

We have been on 8 NCL cruises before and previously on Jade too. This felt like 'end of season' with not enough effort in it. The most enthusiasm was from the Future cruise sales team. Menus were indifferent, often repetitive, very much 'chicken in breadcrumbs' style.and often cold. If this was our first NCL we would not be going back. The service was always good, though the crew seemed distracted, often seen having discussions about uncertainties around their next cruise, leave, and getting ashore for the trips.. The shows we went to were poor and so we stopped bothering too, like the rest of them. All in all it felt everyone was 'going through the motions'. We have Prima in September with a QM2 Cunard FCC package. But for that last we would cancel. NCL felt dated and off the ball.

We very much enjoyed our cruise on Norwegian Jade. The Ports of Call were excellent. We did not do any shore excursion because it was easy enough to go ashore under our own steam. The food in all of the restaurants was mostly excellent. We found the breakfast in the buffet a little lacking compared to other ships but could still find something to eat. The entertainment was very good. The staff were probably the best we have had on cruises and we have been on nearly 20 cruises. In all positions they were a delight to speak to, polite, friendly and attentive. We would happily go on a NCL cruise again. The only issue we had was with the flights - the outbound flight was booked with 23 kgs but the return flight was booked with only 15 kgs by NCL. IGLU stepped in to arrange additional 8Kgs each for us to make up the difference which was very good of IGLU to do. Unfortunately it was as cabin rather than checked in luggage that meant we had to carry 4 bags with us around the airport and onto the plane (Sky Express would not let us check them in). There were several couples at the airport who were unaware of the lower return weight and were having to pay excess baggage fees of around 100euros. NCL need to ensure both outbound and return flights have the same luggage allowance.

Good staff, ease of boarding and disembarking. Staff are very good helping with any problems. An abundance of different food.

Very good overall but not quite what we envisaged our holiday to be. We like a nice steady holiday at a fair pace but felt the holiday was a bit hectic and not what we have had on previous cruises we have been. It was described as freestyle but felt like it was a free for all. We wanted a little quieter and more relaxing atmosphere with out having to get of the ship. The ship and staff we could not fault - it was the whole theme of the holiday which it wasn’t for us.

I took my 90 year old Mother on this cruise who uses a wheelchair most of the time, and the cruise was excellent. We couldn’t fault anything about it and have left a deposit to go again in the next four years but I can’t wait that long. We we all inclusive so food was no problem, just a very high standard and all staff were so helpful throughout the ship. The air conditioning in the ship was a little too cold for me but that is the only comment to make. Thank you for a very memorable time especially with my Mum who was very impressed.

This was our first time on the Jade and my wife and I had a wonderful experience on board. The stateroom was lovely and the crew were very helpful. The entertainment was superb in the Theatre and in the bars. For the quiet drink after dinner I would recommend the Whisky Bar on deck 6 its an ideal spot to people watch.

Second time I have booked with Iglu. Paul who I dealt with was very helpful,friendly and informative. Everything to do with our holiday,transfers, flights etc worked out. Enjoyed our holiday on Norwegian Jade nothing really to fault, they are more informal than other cruise ships so depends what you want.

We went on our 1st Cruise ....left Miami and sailed away on Jade to Belize and Mexico. We had a wonderful time, food was excellent.....everyone on the ship, treated us very special. We loved our cabin with a balcony and it was nicer than we ever thought it would be. We did 2 excursions, in Belize we parasailed for the 1st time.....great adventure, would do it again in a heartbeat!!! In Costa Maya we did the Dolphin Encounter, we loved it!! I would recommend either of these to anyone looking for something exciting to do when you are off the ship. We will sail again, very happy with our 1st 5 day cruise on NCL...Thank you for the great experience....

Ship very nice, crew very friendly BUT food was very disappointing.

The ship was amazing, food was good though at times cold from the buffet add we kept on hot plates but only on half of it's We booked our excursions through uglu, but found some things disappointing, like no instructions on where to meet your rep, and then up to a Ten minute walk too get to the coach, for me who is disabled I found that unacceptable. Also the time at some of the places visiting was limited, I couldn't see the place well enough as not enough time.