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Customer reviews for Norwegian Gem
3.4
Based on 10 reviews
Cabin
3.4
Service
3.4
Excursions
3.4
Dining
3.4
Activities
3.4
Value for money
3.4
Entertainment
3.4
The ship was clean and comfortable but a bit cramped and noisy. The Stateroom was on the small size and very little room to get comfortable, furniture was badly laid out and for example, there was no bedside table on one side of the bed. The carpet fitted very badly around the room and very little desk space to do anything. Too stay less than 5 hours in Port on a number of occasions was totally unacceptable and managing embarkation and disembarkation at times were at best chaotic. The entertainment was not up to the required standard and the board games were quite often missing pieces. The Steam room was inefficient and was not switched on early enough for maximum efficiency However, I found the staff to be helpful and courteous and they should be congratulated for that.
Verified customer
1 cruise
21 Jan 2019
We did the 2 nights Niagara, 3 nights New York, 10 days cruising on the Gem in February. This was our first visit to North America and our first ever cruise (so cannot compare to other lines), and we had a great time, although wouldn't go to Niagara again now we have seen the falls. We stayed at the Sheraton, which, according to reviews, is just about the best mainstream hotel available and ate in the buffet restaurant (1 dinner & 2 breakfasts) - a bit pricey but good and with fantastic views. The area around the hotel is very tacky with amusement arcades etc and not to our liking. Included transfer to train station to catch the Amtrak to NYC was fine, luckily got there early as within 1/2 hour was absolutely packed with Brits doing the same itinerary. Yes, the train was slow (total journey around 11 hrs) but we didn't mind as seats were comfortable. Husband queued for 2 hrs for coffee but, as he said, he didn't have anything else to do! Took taxi from Penn station to our hotel - The Marcel at Gramercy, which was fine for us, although compact, with a view of the Empire State Building. Had great 2 full days in NY - did 9/11 museum, Top of the Rock, brunch at Grand Central etc. Thoroughly recommend Bluebell Cafe near hotel, especially Sunday brunch. Included transfer to Gem very disorganised, our 'private' car was booked for 11.30 but we didn't get one until about 1pm and then had to share it. The same happened with included transfer from Gem to JFK at the end of cruise. Anyway, on to the Gem. We loved it. Yes it is geared up for the American customer but there were quite a lot of Brits and other nationalities on board and, believe me, obnoxious and loud individuals come from a variety of countries including the UK. Luckily the ship is big enough to get away from them! We ate in the MDR most of the time and found the food and service very good. We had bought the 3 nights speciality dining package but really didn't think it worth it or necessary. Always good choice available in buffet, especially at breakfast time. The drinks package was included in the deal and it was great not having to worry about the final bill. Our balcony cabin was midships on Deck 9 and very comfortable, especially the bed. We took 3 excursions with NCL as rookie cruisers, which were a bit pricey but very enjoyable. We loved the musician Leo who played guitar and sang in the evenings but didn't go to entertainment in the theatre once, so can't comment. A great first cruise and we are definitely hooked, having booked another one, this time sailing from Southampton, within 2 weeks of our return!
Verified customer
1 cruise
18 Mar 2017
Just returned from a ten day Caribbean cruise on the Gem. A great cruise and a superb experience overall. Only criticism is that because NCL is American owned we had to pay gratuities on everything we bought from the bar (we didn't have full drinks package). I don't mind tipping people that I choose to tip but resent that it is compulsory.
Verified customer
1 cruise
19 Feb 2017
Just returned from 3days Niagara, 3 days New York. No complaints. Joined Gem for 10 days cruise. Ship was fine, cabin was very good. Food was geared mainly to Asian cuisine, rice and noodles, lentils and spicy foods, OK burgers and french fries always available. The Grand Pacific - service was appalling and food not up to usual cruise ship restaurant standard. Garden Cafe had a special Asian Night - no change there as the food was very repetitive and Asian based for 10 days. As a frequent cruiser, will not be joining this line again as my personal experience is better served with other lines.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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One of the Basque country’s best destinations, Bilbao is a hub of fascinating architecture, contemporary design and artistic flair in almost every direction you look. Start your exploration in Plaza Nueva for the best sightseeing, shopping and cuisine, as well as museums and galleries. You’ll also find many lush parks in the city and rolling hills in the surrounding areas, making this a truly unique experience in comparison to most Spanish city breaks.
Things to do in Bilbao (Getxo):
Bilbao Cathedral
Built in the 14th and 15th centuries, Bilbao Cathedral has a Gothic style exterior and interior, though with Renaissance and neo-Classical influences. Despite still being a working church, visitors can take a tour with information provided by an audio guide.
Basilica de Begona
Towering from the top of a hill, the 16th-century Basilica de Begoña can be reached on foot or by an elevator from Calle Esperanza. Its imposing Gothic steeple makes a fantastic photo opportunity while, inside the basilica, you’ll find an intricate gold altarpiece.
Bilbao Fine Arts Museum
Displaying works from the 12th century through to the present day, the Museum of Fine Arts of Bilbao is a must visit particularly for traditional art enthusiasts. Visitors will find paintings, sculptures, drawings, engravings and more, organised by topic alphabetically.
Guggenheim Museum
One of the largest museums in Spain, the Guggenheim Museum is dedicated to showcasing modern and contemporary art. The building itself is a unique architectural landmark while inside you’ll find countless ever-changing exhibitions.
Plaza Nueva
If you’re in need of some authentic Spanish cuisine after a long day of sightseeing and shopping, Plaza Nueva is the place to be. The square has a reputation as the city’s social gathering spot, hosting markets, bars, cafés and more. This is the place to try a renowned local pinxo!
Le Verdon
DAY 208 Sep 2023
Time at Port: from 7 AM to 6 PM
Situated in south western France, Le Verdon (also known as Le Verdon-sur-Mer is a quaint coastal resort within easy reach of Bordeaux and Soulac-sur-Mer. Known for its prominent lighthouse and 19th century church, it's a peaceful place to stop off in during your cruise.
Things to do in Le Verdon:
Church of Notre Dame
Also known as the Notre Dame de la fin des Terres, this beautiful and historic Benedictine abbey dates back to the 11th century. Beloved for its Romanesque architecture, throughout the years it's seen several renovations, including a significant one in the 18th century.
Surfing
Just outside of the port there are plenty of opportunities to enjoy some thrilling water activities- including surfing, with several surfing schools located around it.
Cordouan Lighthouse Museum
A fascinating museum that presents the history of the prominent Cordouan Lighthouse in Le Verdon, there are several exhibits to discover. You'll learn about how the lighthouse was built in 1611, to who was responsible for it throughout the years.
Amsterdam (Ijmuiden)
DAY 410 Sep 2023
Time at Port: from 10 AM to 8 PM
One of the most popular cruise destinations in Europe, Amsterdam is perfect for a picturesque city getaway. Whether you're exploring the city on foot, by bike or by a canal boat, a tour is a great way to discover hidden gems as well as iconic landmarks such as the Anne Frank House, the Rijksmuseum and the Van Gogh Museum. Depending on the time of year, you may also experience the vibrant Keukenhof Gardens which are home to more than 7 million tulips.
Things to do in Amsterdam (Ijmuiden):
Rijksmuseum
Situated in the centre of Amsterdam, the Rijksmuseum, also known as the museum of Netherlands is home to an array of art, from Rembrandt to Van Gogh. Showcasing over 800 years of history, this beautiful and historic building is an iconic landmark that’s popular with both tourists and locals.
Anne Frank House
Located next to Westerkerk, the Anne Frank House is a museum that honours the Jewish wartime diarist Anne Frank. Situated on the Prinsengracht Canal, this fascinating but sorrowful landmark makes for a harrowing visit.
Vondelpark
This picturesque park spans an incredible 120 acres. Full of picturesque flora and fauna, it features a cafe, bandstand and more. A tranquil way to spend your day in Amsterdam, many people choose to ride bikes around it.
London Tilbury
DAY 511 Sep 2023
Time at Port: from 8 AM to 8 PM
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.
Brussels (Zeebrugge)
DAY 612 Sep 2023
Time at Port: from 8 AM to 4 PM
As Belgium's bustling capital city, Brussels packs a cultural and historical punch. Because of its compact size and good public transport, you'll get to see the main highlights in a short amount of time. Head to the 15th century Grand Place for breathtaking architecture and live music, while the Palais Royal offers a glimpse into the life of the Royals. For a relaxing afternoon, visit the charming Parc Du Cinquantenaire which is conveniently located nearby to the museums.
Things to do in Brussels (Zeebrugge):
Grand Place
Within the heart of Brussels lies the impressive Grand Palace (also known as the Grote Markt). Significant attractions within Grand Place include the Brussels City Museum, which is housed in the neo-Gothic King's House or Bread House building, that also borders two bigger structures: the city's Flamboyant Town Hall and the magnificent Baroque guildhalls of the old Guilds of Brussels.
Atomium
The Atomium, which was created as the showpiece structure and logo for the 1958 Brussels World's Fair, has a distinctive shape and not only provides the most stunning view of Brussels, but is a fascinating building that's frequently shown on posters and advertisements about the city.
Parc-du-Cinquantenaire
Also known as the Jubelpark, the Parc du Cinquantenaire is a national landmark in the city that’s built in the shape of a pentagon. Within it, you’ll find a prominent archway, alongside the Autoworld; a popular army and art museum. You can even climb to the top of the arch and enjoy breathtaking views out over Brussels.
Le Havre (Paris)
DAY 713 Sep 2023
Time at Port: from 6 AM to 11 PM
This charming port town in Normandy is the gateway to France's chic capital, but is also a destination in its own right. Stick around the coast to explore the Musée des Beaux Arts and the D-Day beaches, or go on an optional shore excursion to Mont St Michel, the medieval town of Rouen, or into Paris.
Things to do in Le Havre (Paris):
St. Joseph’s Church
One of the most beautiful landmarks in Le Havre, St. Joseph’s Church was built 50 years ago and has a unique post-war design, with a 107m high ceiling, and a combination of concrete and stained glass. Situated in the centre of the city, this marvel of architecture is worth a visit when in Le Havre for a stop over.
Hanging Gardens
The 19th-century Hanging Gardens provide an outstanding view of the sea, the Seine estuary, and the rebuilt city. They are housed in an ancient fort. From the top of these gardens, the World Heritage Site of Le Havre comes into view.
Art Museum
If you love history, or the grandeur of French architecture, the Maison de l’Armateur is a must see. Situated within a stately 18th century mansion, it features beautiful and historic artwork, furnishings dating back to the era of Louis XVI and an impressive octagonal atrium.
La Coruna
DAY 915 Sep 2023
Time at Port: from 9 AM to 6 PM
Whether you’re looking to top up your tan on the beach with shops and restaurants just a short walk away, or looking to explore fascinating museums and ancient castles, La Coruna offers attractions for everyone. This trendy and modern city features a busy hub in the centre with an abundance of dining and shopping, as well as unique moments such as the Tower of Hercules. From here, enjoy the sweeping views out to sea – and don’t forget your camera!
Things to do in La Coruna:
Aquarium Finisterrae
Though this aquarium may be small, it features numerous rooms dedicated to the marine life in the Atlantic Ocean. Most notable is the Nautilus, a room submerged in the sea for optimal viewing of sharks, rays, octopus and many species of fish.
Museo Domus
Dedicated to the science of human beings, Domus boasts more than 150 interactive features to educate and entertain visitors. Discover numerous exhibitions covering genetics, evolution and modern medicine, as well as the Open Laboratory space.
Riazor Beach
One of the most popular beaches in the city, Riazor beach stretches along the promenade with restaurants, bars and cafés in close proximity. You’ll find both golden sand and rockier areas, as well as calm water and waves perfect for surfing.
Tower of Hercules
Declared a UNESCO World Heritage Site in 2009, the Tower of Hercules once served as a lighthouse and landmark for La Coruna harbour. Visitors can explore the basement and venture up 234 steps to the balcony to admire the vast views.
Vigo
DAY 1016 Sep 2023
Time at Port: from 7 AM to 4:30 PM
Home to the largest fishing fleet in Europe, you’ll find some of the best seafood you’ve ever tasted here in Vigo. With lush mountain landscapes providing the perfect backdrop, this city boasts a combination of ancient architecture, contemporary attractions and beautiful natural spaces to explore. Venture further afield to the Cíes Islands for some of the best white-sand beaches and scenic hiking in Spain.
Things to do in Vigo:
Castro Fortress
Built in 1665 to protect the city from British attacks, Castro Fortress is now a flourishing tourist attraction with lush gardens to explore and breath-taking views after an active walk to the top. The castle itself is free to explore, making it especially well worth a stop.
Cie Islands
Just a short ferry ride from Vigo are the trio of islands boasting some of the best, pristine beaches. Nature lovers will adore the untouched setting where you can hike the popular Monte Faro route, swim in the crystal clear sea, sunbathe and relax in paradise.
Parque del Monte Castro
Close to Castro Fortress is Parque del Monte Castro. While many years ago the area was once filled with soldiers on parade, you’ll now find picturesque gardens and terraces, as well as a children’s playground.
Samil Beach
Vigo’s most popular beach for families and kids, Samil is not just a place to sunbathe and swim! With pools, basketball courts, a skating rink, eateries and parks, there is always a buzz around this beach. Close to the centre, it is easily accessible and spacious.
Vigo Art Museum
The building was initially designed as a jail and courthouse, though is now home to numerous exhibition halls, showcasing a variety of mediums from sculpture, architecture, film, design, fashion and more. Visitors are also able to book a stay at the museum itself!
Lisbon
DAY 1117 Sep 2023
Time at Port: from 7 AM to 7 PM
The largest and capital city of Portugal, and one of the oldest cities in the world, Lisbon is an idyllic cruise holiday destination, offering attractions to suit all interests. From ancient forts to artistic neighbourhoods and the breath-taking Jerónimos Monastery, this port of call has plenty to explore. Families will love to discover the many species at the Oceanarium, while couples will love an escape to the charming town of Sintra to explore the castle.
Things to do in Lisbon:
Alfma District
One of the oldest and most vibrant districts of Lisbon, Alfama is the place to be for artisan eateries, quirky boutiques and Fado bars. It’s best explored on foot or by the tram to experience as many of the attractions and highlights as possible.
Jeronimos Monastery
One of the most visited sites in Lisbon, the Jerónimos Monastery was completed in the seventeenth century. In 1983 UNESCO declared it as a World Heritage Site and it’s certainly a must visit to admire the beautiful architecture both inside and out.
Lisbon Oceanarium
Here visitors will discover over 450 different species of marine life, including sharks, rays, penguins and otters. Cruisers of all ages will love following the route around the central aquarium to learn about the major ecosystems of the ocean.
Torre de Belem
Declared a UNESCO World Heritage Site in 1983, Torre de Belém was built to protect Lisbon from attackers from the sea. Despite its role, the fort was decorated with lavish carvings and details, which are best viewed from the banks of the Rio Tejo.
Tram 28
Tram 28 is the classic Lisbon mode of transportation – rattling around the narrow streets in a bright yellow tram that dates back to the 1930’s. Hop on and take one of the best tours of Lisbon, passing highlights and attractions along the way.
Sintra
Declared a UNESCO World Heritage Site for its cultural landscape, Sintra is a romantic destination to escape to for the day. Featuring enchanting palaces and rolling hills, this town is easily accessible from Lisbon via a regular train service.
St George's Castle
Established in 200 BC, Castelo de Sao Jorge is one of the biggest highlights of Lisbon. Get to know the city’s unique and fascinating history, explore the imposing walls, wander the shady gardens and admire the vast views from the Observation Terrace.
Bilbao (Getxo)
DAY 1319 Sep 2023
Time at Port: from 6 AM to 10 PM
One of the Basque country’s best destinations, Bilbao is a hub of fascinating architecture, contemporary design and artistic flair in almost every direction you look. Start your exploration in Plaza Nueva for the best sightseeing, shopping and cuisine, as well as museums and galleries. You’ll also find many lush parks in the city and rolling hills in the surrounding areas, making this a truly unique experience in comparison to most Spanish city breaks.
Things to do in Bilbao (Getxo):
Bilbao Cathedral
Built in the 14th and 15th centuries, Bilbao Cathedral has a Gothic style exterior and interior, though with Renaissance and neo-Classical influences. Despite still being a working church, visitors can take a tour with information provided by an audio guide.
Basilica de Begona
Towering from the top of a hill, the 16th-century Basilica de Begoña can be reached on foot or by an elevator from Calle Esperanza. Its imposing Gothic steeple makes a fantastic photo opportunity while, inside the basilica, you’ll find an intricate gold altarpiece.
Bilbao Fine Arts Museum
Displaying works from the 12th century through to the present day, the Museum of Fine Arts of Bilbao is a must visit particularly for traditional art enthusiasts. Visitors will find paintings, sculptures, drawings, engravings and more, organised by topic alphabetically.
Guggenheim Museum
One of the largest museums in Spain, the Guggenheim Museum is dedicated to showcasing modern and contemporary art. The building itself is a unique architectural landmark while inside you’ll find countless ever-changing exhibitions.
Plaza Nueva
If you’re in need of some authentic Spanish cuisine after a long day of sightseeing and shopping, Plaza Nueva is the place to be. The square has a reputation as the city’s social gathering spot, hosting markets, bars, cafés and more. This is the place to try a renowned local pinxo!