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Customer reviews for Norwegian Gem
3.4
Based on 10 reviews
Cabin
3.4
Service
3.4
Excursions
3.4
Dining
3.4
Activities
3.4
Value for money
3.4
Entertainment
3.4
The ship was clean and comfortable but a bit cramped and noisy. The Stateroom was on the small size and very little room to get comfortable, furniture was badly laid out and for example, there was no bedside table on one side of the bed. The carpet fitted very badly around the room and very little desk space to do anything. Too stay less than 5 hours in Port on a number of occasions was totally unacceptable and managing embarkation and disembarkation at times were at best chaotic. The entertainment was not up to the required standard and the board games were quite often missing pieces. The Steam room was inefficient and was not switched on early enough for maximum efficiency However, I found the staff to be helpful and courteous and they should be congratulated for that.
Verified customer
1 cruise
21 Jan 2019
We did the 2 nights Niagara, 3 nights New York, 10 days cruising on the Gem in February. This was our first visit to North America and our first ever cruise (so cannot compare to other lines), and we had a great time, although wouldn't go to Niagara again now we have seen the falls. We stayed at the Sheraton, which, according to reviews, is just about the best mainstream hotel available and ate in the buffet restaurant (1 dinner & 2 breakfasts) - a bit pricey but good and with fantastic views. The area around the hotel is very tacky with amusement arcades etc and not to our liking. Included transfer to train station to catch the Amtrak to NYC was fine, luckily got there early as within 1/2 hour was absolutely packed with Brits doing the same itinerary. Yes, the train was slow (total journey around 11 hrs) but we didn't mind as seats were comfortable. Husband queued for 2 hrs for coffee but, as he said, he didn't have anything else to do! Took taxi from Penn station to our hotel - The Marcel at Gramercy, which was fine for us, although compact, with a view of the Empire State Building. Had great 2 full days in NY - did 9/11 museum, Top of the Rock, brunch at Grand Central etc. Thoroughly recommend Bluebell Cafe near hotel, especially Sunday brunch. Included transfer to Gem very disorganised, our 'private' car was booked for 11.30 but we didn't get one until about 1pm and then had to share it. The same happened with included transfer from Gem to JFK at the end of cruise. Anyway, on to the Gem. We loved it. Yes it is geared up for the American customer but there were quite a lot of Brits and other nationalities on board and, believe me, obnoxious and loud individuals come from a variety of countries including the UK. Luckily the ship is big enough to get away from them! We ate in the MDR most of the time and found the food and service very good. We had bought the 3 nights speciality dining package but really didn't think it worth it or necessary. Always good choice available in buffet, especially at breakfast time. The drinks package was included in the deal and it was great not having to worry about the final bill. Our balcony cabin was midships on Deck 9 and very comfortable, especially the bed. We took 3 excursions with NCL as rookie cruisers, which were a bit pricey but very enjoyable. We loved the musician Leo who played guitar and sang in the evenings but didn't go to entertainment in the theatre once, so can't comment. A great first cruise and we are definitely hooked, having booked another one, this time sailing from Southampton, within 2 weeks of our return!
Verified customer
1 cruise
18 Mar 2017
Just returned from a ten day Caribbean cruise on the Gem. A great cruise and a superb experience overall. Only criticism is that because NCL is American owned we had to pay gratuities on everything we bought from the bar (we didn't have full drinks package). I don't mind tipping people that I choose to tip but resent that it is compulsory.
Verified customer
1 cruise
19 Feb 2017
Just returned from 3days Niagara, 3 days New York. No complaints. Joined Gem for 10 days cruise. Ship was fine, cabin was very good. Food was geared mainly to Asian cuisine, rice and noodles, lentils and spicy foods, OK burgers and french fries always available. The Grand Pacific - service was appalling and food not up to usual cruise ship restaurant standard. Garden Cafe had a special Asian Night - no change there as the food was very repetitive and Asian based for 10 days. As a frequent cruiser, will not be joining this line again as my personal experience is better served with other lines.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Among the oldest established cities in the US, Boston has a long history from the days of independence up to modern times as the home of the world famous Boston Red Sox. A trip to Boston has to include catching a game of baseball and a walk along the Freedom Trail, with stop-offs at renowned sites telling the story of the American Revolution. Visitors can also find authentic, classic Boston cuisine at many different Boston Food Trucks across the city.
Things to do in Boston:
Fenway Park
Boston’s legendary baseball ground and home of the world-famous Boston Red Sox since 1912, making it the oldest stadium in US baseball. If you’re a sports fan, a tour of the proud history at the stadium is a must, or even catch a game and soak up the legendary atmosphere.
Freedom Trail
Freedom trail is the best way to learn about how the start of the American war of independence and the revolution affected the history and outlook of Boston and wider America. With sixteen historical sites and over two and a half miles of scenic walking, this is a must-visit for all ages.
Faneuil Hall Marketplace
The city’s historic market place boasting interior and exterior stalls and stores, with plenty of places to grab a bite to eat, as well as three old market buildings ideal for a flavour and feel of Boston life.
Museum of Fine Arts
Established in 1870, Boston’s art museum boasts being the fifth largest in overall size in the USA and one of the most extensive collections of artworks with around 450,000 individual pieces to view, from ancient Egypt to French impressionist and Dutch golden age exhibitions.
Boston
DAY 812 Nov 2021
Time at Port: from 7 AM to 7 AM
Among the oldest established cities in the US, Boston has a long history from the days of independence up to modern times as the home of the world famous Boston Red Sox. A trip to Boston has to include catching a game of baseball and a walk along the Freedom Trail, with stop-offs at renowned sites telling the story of the American Revolution. Visitors can also find authentic, classic Boston cuisine at many different Boston Food Trucks across the city.
Things to do in Boston:
Fenway Park
Boston’s legendary baseball ground and home of the world-famous Boston Red Sox since 1912, making it the oldest stadium in US baseball. If you’re a sports fan, a tour of the proud history at the stadium is a must, or even catch a game and soak up the legendary atmosphere.
Freedom Trail
Freedom trail is the best way to learn about how the start of the American war of independence and the revolution affected the history and outlook of Boston and wider America. With sixteen historical sites and over two and a half miles of scenic walking, this is a must-visit for all ages.
Faneuil Hall Marketplace
The city’s historic market place boasting interior and exterior stalls and stores, with plenty of places to grab a bite to eat, as well as three old market buildings ideal for a flavour and feel of Boston life.
Museum of Fine Arts
Established in 1870, Boston’s art museum boasts being the fifth largest in overall size in the USA and one of the most extensive collections of artworks with around 450,000 individual pieces to view, from ancient Egypt to French impressionist and Dutch golden age exhibitions.