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Customer reviews for Norwegian Gem
3.4
Based on 10 reviews
Cabin
3.4
Service
3.4
Excursions
3.4
Dining
3.4
Activities
3.4
Value for money
3.4
Entertainment
3.4
The ship was clean and comfortable but a bit cramped and noisy. The Stateroom was on the small size and very little room to get comfortable, furniture was badly laid out and for example, there was no bedside table on one side of the bed. The carpet fitted very badly around the room and very little desk space to do anything. Too stay less than 5 hours in Port on a number of occasions was totally unacceptable and managing embarkation and disembarkation at times were at best chaotic. The entertainment was not up to the required standard and the board games were quite often missing pieces. The Steam room was inefficient and was not switched on early enough for maximum efficiency However, I found the staff to be helpful and courteous and they should be congratulated for that.
Verified customer
1 cruise
21 Jan 2019
We did the 2 nights Niagara, 3 nights New York, 10 days cruising on the Gem in February. This was our first visit to North America and our first ever cruise (so cannot compare to other lines), and we had a great time, although wouldn't go to Niagara again now we have seen the falls. We stayed at the Sheraton, which, according to reviews, is just about the best mainstream hotel available and ate in the buffet restaurant (1 dinner & 2 breakfasts) - a bit pricey but good and with fantastic views. The area around the hotel is very tacky with amusement arcades etc and not to our liking. Included transfer to train station to catch the Amtrak to NYC was fine, luckily got there early as within 1/2 hour was absolutely packed with Brits doing the same itinerary. Yes, the train was slow (total journey around 11 hrs) but we didn't mind as seats were comfortable. Husband queued for 2 hrs for coffee but, as he said, he didn't have anything else to do! Took taxi from Penn station to our hotel - The Marcel at Gramercy, which was fine for us, although compact, with a view of the Empire State Building. Had great 2 full days in NY - did 9/11 museum, Top of the Rock, brunch at Grand Central etc. Thoroughly recommend Bluebell Cafe near hotel, especially Sunday brunch. Included transfer to Gem very disorganised, our 'private' car was booked for 11.30 but we didn't get one until about 1pm and then had to share it. The same happened with included transfer from Gem to JFK at the end of cruise. Anyway, on to the Gem. We loved it. Yes it is geared up for the American customer but there were quite a lot of Brits and other nationalities on board and, believe me, obnoxious and loud individuals come from a variety of countries including the UK. Luckily the ship is big enough to get away from them! We ate in the MDR most of the time and found the food and service very good. We had bought the 3 nights speciality dining package but really didn't think it worth it or necessary. Always good choice available in buffet, especially at breakfast time. The drinks package was included in the deal and it was great not having to worry about the final bill. Our balcony cabin was midships on Deck 9 and very comfortable, especially the bed. We took 3 excursions with NCL as rookie cruisers, which were a bit pricey but very enjoyable. We loved the musician Leo who played guitar and sang in the evenings but didn't go to entertainment in the theatre once, so can't comment. A great first cruise and we are definitely hooked, having booked another one, this time sailing from Southampton, within 2 weeks of our return!
Verified customer
1 cruise
18 Mar 2017
Just returned from a ten day Caribbean cruise on the Gem. A great cruise and a superb experience overall. Only criticism is that because NCL is American owned we had to pay gratuities on everything we bought from the bar (we didn't have full drinks package). I don't mind tipping people that I choose to tip but resent that it is compulsory.
Verified customer
1 cruise
19 Feb 2017
Just returned from 3days Niagara, 3 days New York. No complaints. Joined Gem for 10 days cruise. Ship was fine, cabin was very good. Food was geared mainly to Asian cuisine, rice and noodles, lentils and spicy foods, OK burgers and french fries always available. The Grand Pacific - service was appalling and food not up to usual cruise ship restaurant standard. Garden Cafe had a special Asian Night - no change there as the food was very repetitive and Asian based for 10 days. As a frequent cruiser, will not be joining this line again as my personal experience is better served with other lines.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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There are simply too many places to mention when it comes to the Big Apple but highlights have to be: the Statue of liberty, Empire State Building, Central Park, Times Square, Brooklyn Bridge, the Natural History Museum and the Met art museum- not to mention all the cool sights of downtown Brooklyn, swanky Manhattan and the classic skyline from Rhode Island. New York is a bucket-list destination that just cannot be missed.
Things to do in New York:
Statue of Liberty
The Statue of Liberty is an essential part of any trip to New York, providing fascinating insights into the history of this vibrant city. Given to the US from France in 1886, Lady Liberty is situated on Liberty Island, a short and scenic ferry ride from Battery Park, New York.
Central Park
Located in Manhattan, New York, Central Park is a classic part of the city’s history after first being approved in 1853. There’s no shortage of sightseeing and events to do all the family will love, from Central Park Zoo to the Alice in Wonderland sculpture.
Rockefeller Center
Rockefeller Center has a plethora of attractions and events to discover that will suit all ages. Explore NBC Studios where entertainment and news come together and soak up the fantastic performances of The Music Hall featuring The Radio City Rockettes.
Metropolitan Museum of Art
As the third most visited art museum in the world, the Met is a must for lovers of art, history and culture. Featuring works from early Europe, ancient Egypt and modern art, this museum also contains vast collections of clothing and weaponry.
Empire State Building
The Empire State Building is a quintessential landmark of New York City and provides an immersive insight into the history of this stunning building. Visitors can marvel at the views from the observation deck, before enjoying exhibits, shopping and dining.
Times Square
Renovated in 2016, what began as a small square in the 1880s has flourished into an iconic tourist destination filled with fantastic eateries, dazzling musical theatre and designer shopping, not to mention the famous advertising board.
Brooklyn Bridge
As the world’s first steel-wire suspension bridge, the Brooklyn Bridge is a fantastic feat of the hard-work carried out in the late 1880s. A walk along this bridge takes approximately 25 minutes and is particularly stunning at sunset and sunrise.
Saint Patrick’s Cathedral
After first opening its doors in 1879, Saint Patrick’s Cathedral sees over five million visitors each year. The classic Gothic architecture is truly magnificent and features an organ with 9,000 pipes, over 4,000 stained-glass panels and beautiful sculptures.
Fifth Avenue
Located in Manhattan, Fifth Avenue boasts Museum Mile where visitors find the African Art Museum, Guggenheim Museum, the Met and more, while other landmarks include the Empire State building, the Rockefeller Observation Deck and Flatiron Building.
National September 11 Memorial and Museum
Located at the World Trade Centre site, the 9/11 Memorial and Museum commemorates the lives lost during the terrorist attacks in 1993 and 2001. The memorial consists of two reflecting pools, while the museum offers tours, exhibitions and multimedia displays.
New York Public Library
With nearly 6 million items (including books, e-books, audiobooks, music and films), the New York Public Library has no shortage of fascinating materials to discover. The main branch itself in Manhattan is a stunning New York landmark and a perfect photo opportunity.
Finger Lakes
The Finger Lakes are an area of tranquil natural beauty famous for its vineyards and being the home of prestigious Cornell University. The eleven lakes which bear this region’s name present fantastic hiking locations in pleasant weather regularly throughout the year.
Puerto Plata
DAY 507 Mar 2021
Time at Port: from 10 AM to 5 PM
On the northern coast of the Dominican Republic sits Puerto Plata. A very picturesque region with superb beaches and spectacular mountains, it was the country's first major tourist destination. Its breathtaking, expansive scenery mixes the sea, mountains, verdant valleys, rivers, and several beaches with the sea. Cacao and coffee plants are grown there, and beneath the soil is said to be the purest amber on earth.
Things to do in Puerto Plata:
Cable Car
The only cable car in the Caribbean, the Puerto Plata cable car offers picturesque views out over the mountain. A wonderful experience to enjoy during your stop over in the city, there’s plenty of photo opportunities throughout the uphill journey.
Fortaleza de San Felipe
Built to protect Puerto Plata from pirates in the 16th century, the Fortaleza de San Felipe is a popular tourist attraction in the city. Considered a significant military structure, its construction ended in 1577. Years after it was built by the Spanish to defend the city, it was used as a prison to house the formidable dictator Trujillo.
Independence Park
In the centre of the town, Independence Park is a colonial central plaza. Located next to the San Felipe Cathedral, it features several statues and beautiful views of the surrounding mountains.
San Juan
DAY 608 Mar 2021
Time at Port: from 8 AM to 5 PM
Puerto Rico’s capital city, largest urban area and cultural hub, boasts a myriad of things to do, see and taste for a true sense of all Puerto Rico has to offer. In the old city you'll walk the cobbled streets of the colonial Spanish architecture as well as the impressive defensive works of El Morro and La Fortaleza, dominating the skyline and boasting equally stunning views out of the city and coastline themselves.
Things to do in San Juan:
El Morro and La Fortaleza
Declared a UNESCO World Heritage Site, La Fortaleza was built between the 16th and 20th centuries with the aim of protecting the city of San Juan. It has been a fortress, a prison and a residence, and is open for visitors to explore during the day.
Castillo San Cristóbal
In San Juan, there is a fort called Castillo San Cristóbal. The Spanish constructed it to defend San Juan against land-based assaults. Part of the San Juan National Historic Site, it's arguably the greatest fortification erected by the Spanish in the New World.
The Poet's Passage
The writings of local poet Lady Lee Andrews are shown at this store, art gallery, and cafe. A lot of aspiring poets attend the regular open-mic sessions; making it a unique place to visit during a trip to San Juan.
St. John's, Antigua
DAY 709 Mar 2021
Time at Port: from 8 AM to 5 PM
Not only is St. Johns the capital of Antigua, but it’s a major port in the Caribbean. A bustling city with a captivating history, it’s full to the brim with attractions, including a farmers market, colourful architecture and picturesque beaches. Particular landmarks within the city include Fort James, the Museum of Antigua and Barbuda and the popular Zemi Art Gallery.
Things to do in St. John's, Antigua:
Fort James
Located in the harbour of St. John's, Fort James was built to guard the city from French Invasion. Constructed in the 18th Century, by the British, this fascinating fort is a must see during your stop off in the capital.
Art Gallery
Whilst in the capital, make sure to stop off in Zemi Art Gallery. Located in Redcliffe Quay, the art gallery showcases an array of local artwork, including traditional Antiguan and Barbadian art. Popular with both locals and tourists alike, this colourful art gallery is a unique attraction within the city.
Museum
Learn about the fascinating history of Antigua and Barbuda at this historic museum. Housed within a 1747 court house, it’s a prominent building within the town that has an array of exhibits to explore.
Castries, St. Lucia
DAY 810 Mar 2021
Time at Port: from 8 AM to 5 PM
The capital of St. Lucia, Castries is known for its picturesque beaches, bustling markets and historical landmarks. A popular cruise destination, it’s built on a peninsula that’s surrounded by the Caribbean sea. Whilst in Castries, make sure to visit the Castries Central Market, Rodney Bay and Marigot Bay.
Things to do in Castries, St. Lucia:
Central Market
The largest open air market in the city, the Castries Central Market has over 300 different stalls, selling everything from trinkets to fresh fruit. Set up in 1891, this vibrant market is a wonderful place to grab a bite to eat or something to take home.
Rodney Bay
Alternatively, head to the picturesque Rodney Bay. Located in the Gros Islet District, this pretty bay is a wonderful place to unwind whilst sipping a cocktail or enjoying a swim in the nearby turquoise waters.
Marigot Bay
A popular beach in the southwest of the capital, Marigot Bay is a picture-perfect beach that’s often voted as the best in the capital. From its surrounding restaurants and bars to the beautiful water and golden sand, Marigot Bay should be on your list of things to do whilst in the capital.
Basseterre, St. Kitts
DAY 911 Mar 2021
Time at Port: from 8 AM to 5 PM
While staying in Basseterre, the scenic railway is the best way to see the gorgeous sights of St. Kitts in comfort and style in the early 20th century train. Meanwhile, while wandering the town, make sure to stop at Independence Square, the National Museum of St. Kitts and the Berkeley Memorial, as well as nearby Frigate Bay popular for its stunning sandy beaches, restaurants and cool cocktail bars, ideal for an evening of exploring as the sun sets.
Things to do in Basseterre, St. Kitts:
National Museum of St. Kitts
This small yet fascinating museum hosts exhibits all about the culture and history of the island and its inhabitants. Located in the old treasury building built in 1894, the architecture and charm of the museum make it the perfect setting.
Frigate Bay
This gorgeous stretch of sandy beach and blue waters boasts plenty of charming bars and restaurants to give you the perfect setting for an idyllic beach day. Tuck in to some freshly-caught fish dish, sip a cocktail and have a dip in the refreshing waters.
Scenic Railway
If you’re looking for a way to discover the natural beauty of Basseterre, you should head out on the St. Kitts Scenic Railway. Spanning 29 kilometres, this narrow gauge railway takes in all of the beautiful surrounding sights on the tropical island.
Charlotte Amalie, St. Thomas
DAY 1012 Mar 2021
Time at Port: from 6 AM to 1 PM
Charlotte Amalie is bursting with laid-back Caribbean charm. Visitors will find evidence of its Danish roots, such as the popular watchtower called Blackbeard’s Castle built in the 17th century. Here, you will walk up the hundred steps to the top for unrivalled views of the island and out to sea. Meanwhile, a short journey on the amazing Skyride Aerial Tram will provide unrivalled views of the stunning landscape.
Things to do in Charlotte Amalie, St. Thomas:
Skyride Aerial Tram
This cool cable car takes you all the way up from the bottom of the cruise terminal harbour area to Paradise Point for stunning views all the way up. At the top is a great restaurant and bar too to take in the sights in true paradise.
Blackbeard’s Castle
Originally called Skytsborg and constructed by Danish colonists for defence and a vantage point, this modern-day hotel also has entertaining guided tours to learn all about the history of Edward and his infamous band of marauding pirates.
Charlotte Amalie Overlook
A short drive away from the port, the Charlotte Amalie Overlook grants extraordinary views out towards the ocean. Although this isn’t within walking distance, the views that you get across the city is well worth the effort.
New York
DAY 1315 Mar 2021
Time at Port: from 10 AM to 4 PM
There are simply too many places to mention when it comes to the Big Apple but highlights have to be: the Statue of liberty, Empire State Building, Central Park, Times Square, Brooklyn Bridge, the Natural History Museum and the Met art museum- not to mention all the cool sights of downtown Brooklyn, swanky Manhattan and the classic skyline from Rhode Island. New York is a bucket-list destination that just cannot be missed.
Things to do in New York:
Statue of Liberty
The Statue of Liberty is an essential part of any trip to New York, providing fascinating insights into the history of this vibrant city. Given to the US from France in 1886, Lady Liberty is situated on Liberty Island, a short and scenic ferry ride from Battery Park, New York.
Central Park
Located in Manhattan, New York, Central Park is a classic part of the city’s history after first being approved in 1853. There’s no shortage of sightseeing and events to do all the family will love, from Central Park Zoo to the Alice in Wonderland sculpture.
Rockefeller Center
Rockefeller Center has a plethora of attractions and events to discover that will suit all ages. Explore NBC Studios where entertainment and news come together and soak up the fantastic performances of The Music Hall featuring The Radio City Rockettes.
Metropolitan Museum of Art
As the third most visited art museum in the world, the Met is a must for lovers of art, history and culture. Featuring works from early Europe, ancient Egypt and modern art, this museum also contains vast collections of clothing and weaponry.
Empire State Building
The Empire State Building is a quintessential landmark of New York City and provides an immersive insight into the history of this stunning building. Visitors can marvel at the views from the observation deck, before enjoying exhibits, shopping and dining.
Times Square
Renovated in 2016, what began as a small square in the 1880s has flourished into an iconic tourist destination filled with fantastic eateries, dazzling musical theatre and designer shopping, not to mention the famous advertising board.
Brooklyn Bridge
As the world’s first steel-wire suspension bridge, the Brooklyn Bridge is a fantastic feat of the hard-work carried out in the late 1880s. A walk along this bridge takes approximately 25 minutes and is particularly stunning at sunset and sunrise.
Saint Patrick’s Cathedral
After first opening its doors in 1879, Saint Patrick’s Cathedral sees over five million visitors each year. The classic Gothic architecture is truly magnificent and features an organ with 9,000 pipes, over 4,000 stained-glass panels and beautiful sculptures.
Fifth Avenue
Located in Manhattan, Fifth Avenue boasts Museum Mile where visitors find the African Art Museum, Guggenheim Museum, the Met and more, while other landmarks include the Empire State building, the Rockefeller Observation Deck and Flatiron Building.
National September 11 Memorial and Museum
Located at the World Trade Centre site, the 9/11 Memorial and Museum commemorates the lives lost during the terrorist attacks in 1993 and 2001. The memorial consists of two reflecting pools, while the museum offers tours, exhibitions and multimedia displays.
New York Public Library
With nearly 6 million items (including books, e-books, audiobooks, music and films), the New York Public Library has no shortage of fascinating materials to discover. The main branch itself in Manhattan is a stunning New York landmark and a perfect photo opportunity.
Finger Lakes
The Finger Lakes are an area of tranquil natural beauty famous for its vineyards and being the home of prestigious Cornell University. The eleven lakes which bear this region’s name present fantastic hiking locations in pleasant weather regularly throughout the year.