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Customer reviews for Norwegian Gem
3.4
Based on 10 reviews
Cabin
3.4
Service
3.4
Excursions
3.4
Dining
3.4
Activities
3.4
Value for money
3.4
Entertainment
3.4
The ship was clean and comfortable but a bit cramped and noisy. The Stateroom was on the small size and very little room to get comfortable, furniture was badly laid out and for example, there was no bedside table on one side of the bed. The carpet fitted very badly around the room and very little desk space to do anything. Too stay less than 5 hours in Port on a number of occasions was totally unacceptable and managing embarkation and disembarkation at times were at best chaotic. The entertainment was not up to the required standard and the board games were quite often missing pieces. The Steam room was inefficient and was not switched on early enough for maximum efficiency However, I found the staff to be helpful and courteous and they should be congratulated for that.
Verified customer
1 cruise
21 Jan 2019
We did the 2 nights Niagara, 3 nights New York, 10 days cruising on the Gem in February. This was our first visit to North America and our first ever cruise (so cannot compare to other lines), and we had a great time, although wouldn't go to Niagara again now we have seen the falls. We stayed at the Sheraton, which, according to reviews, is just about the best mainstream hotel available and ate in the buffet restaurant (1 dinner & 2 breakfasts) - a bit pricey but good and with fantastic views. The area around the hotel is very tacky with amusement arcades etc and not to our liking. Included transfer to train station to catch the Amtrak to NYC was fine, luckily got there early as within 1/2 hour was absolutely packed with Brits doing the same itinerary. Yes, the train was slow (total journey around 11 hrs) but we didn't mind as seats were comfortable. Husband queued for 2 hrs for coffee but, as he said, he didn't have anything else to do! Took taxi from Penn station to our hotel - The Marcel at Gramercy, which was fine for us, although compact, with a view of the Empire State Building. Had great 2 full days in NY - did 9/11 museum, Top of the Rock, brunch at Grand Central etc. Thoroughly recommend Bluebell Cafe near hotel, especially Sunday brunch. Included transfer to Gem very disorganised, our 'private' car was booked for 11.30 but we didn't get one until about 1pm and then had to share it. The same happened with included transfer from Gem to JFK at the end of cruise. Anyway, on to the Gem. We loved it. Yes it is geared up for the American customer but there were quite a lot of Brits and other nationalities on board and, believe me, obnoxious and loud individuals come from a variety of countries including the UK. Luckily the ship is big enough to get away from them! We ate in the MDR most of the time and found the food and service very good. We had bought the 3 nights speciality dining package but really didn't think it worth it or necessary. Always good choice available in buffet, especially at breakfast time. The drinks package was included in the deal and it was great not having to worry about the final bill. Our balcony cabin was midships on Deck 9 and very comfortable, especially the bed. We took 3 excursions with NCL as rookie cruisers, which were a bit pricey but very enjoyable. We loved the musician Leo who played guitar and sang in the evenings but didn't go to entertainment in the theatre once, so can't comment. A great first cruise and we are definitely hooked, having booked another one, this time sailing from Southampton, within 2 weeks of our return!
Verified customer
1 cruise
18 Mar 2017
Just returned from a ten day Caribbean cruise on the Gem. A great cruise and a superb experience overall. Only criticism is that because NCL is American owned we had to pay gratuities on everything we bought from the bar (we didn't have full drinks package). I don't mind tipping people that I choose to tip but resent that it is compulsory.
Verified customer
1 cruise
19 Feb 2017
Just returned from 3days Niagara, 3 days New York. No complaints. Joined Gem for 10 days cruise. Ship was fine, cabin was very good. Food was geared mainly to Asian cuisine, rice and noodles, lentils and spicy foods, OK burgers and french fries always available. The Grand Pacific - service was appalling and food not up to usual cruise ship restaurant standard. Garden Cafe had a special Asian Night - no change there as the food was very repetitive and Asian based for 10 days. As a frequent cruiser, will not be joining this line again as my personal experience is better served with other lines.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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It’s easy to see why Dubrovnik is one of the best highlights on a Mediterranean cruise. In 1979, the city was declared a UNESCO World Heritage Site for its beautifully preserved ancient architecture that you’ll love to spend hours exploring. Fans of the hit series Game of Thrones will particularly love to recreate their favourite scenes filmed here, while history and art enthusiasts will adore the fortresses and museums.
Things to do in Dubrovnik:
Bellevue Beach
This small and intimate beach provides a quiet getaway from the crowds. Relax in the sun watching the locals play water polo, before taking a dip in the crystal clear waters and exploring the nearby cliffs and caves.
Sunj Beach
If you are looking for something relaxing but also to spend some time exploring, head along the sandy beaches and rocky paths where you’ll find Sunj beach. Here the waters range from beautiful crystal blue to alluring green where you can swim and relax under the sun with a wide range of bars to pick from.
Lokrum Island
A short ferry ride from Dubrovnik Old Town, Lokrum Island is a fantastic place for a day trip. With a beautiful botanical garden planted in the 19th century, the ruins of a Benedictine monastery and spots for swimming in the sea, you’ll love exploring this tiny island.
Lovrijenac Fortress
At 37 meters above the sea, Fortress Lovrijenac offers impressive views across the landscape. Used as a filming location for Game of Thrones, the fortress played an important role in protecting the Old City, which visitors will learn about as they explore the grounds.
Muralles de Dubrovnik
Covering 1,940 metres with 6 fortresses, the Walls of Dubrovnik are a must visit for Game of Thrones fans and lovers of architecture. Visitors can join walking tours of the walls which take approximately two hours and offer unrivalled views over the city from the forts.
St John Fortress
One of the most important forts in the Walls of Dubrovnik, it now houses the Maritime Museum and Aquarium, containing artefacts, paintings and documents telling the history of city. The aquarium, meanwhile, is where you’ll find marine life that thrives in the waters off Croatia.
Kotor
DAY 231 Jul 2023
Nestled among the mountains, Kotor provides the setting for a picturesque cruise holiday. A walk around Old Town Budva will take you past timeless architecture, while San Giovanni Castle has the best photo opportunities. Kotor is not just for relaxing and scenic strolls though, with Aquapark Budva providing a fun-filled day for all the family. Don’t forget to stop by the many charming eateries in between for an authentic taste of Kotor cuisine too.
Things to do in Kotor:
Jaz Beach
If you are looking for a secluded beach tucked away in serenity by beautiful rock coves, head to Jaz Beach where you’ll be able to sunbathe and relax.
St Tryphon’s Cathedral
After being restored numerous times following earthquakes, St Tryphon’s Cathedral continues to represent the expertise of Roman architecture. With many stunning artefacts and decorations, this cathedral is well worth exploring.
Lovćen National Park
A short drive from Kotor, Lovćen National Park is home to imposing mountains including the spectacular Mount Lovćen standing 1,749 metres high. With no shortage of outdoor adventures to discover, visitors will love quad biking and zip lining in particular.
Old Town
With countless boutiques, authentic eateries, and bars as well as a quaint museum teeming with ancient artefacts, Old Town Budva is a delightful place to explore. Enjoy dessert from a charming bakery, admire the view from the citadel and bask in the peace and quiet.
San Giovanni Castle
After climbing 1,350 stairs to a height of 1,200 metres you’ll find this impressive fortress built between the 9th and 19th centuries. With Byzantine and Venetian roots, this structure is beautifully preserved and teeming with fascinating history to discover.
Aquapark Buvda
Nestled in lush surroundings with views over the town nearby, Aquapark Budva is perfect for spending a hot afternoon cooling off. The park features multiple pools and waterslides to suit a range of ages, as well as a restaurant, bars, shops and lockers.
Hvar Town, Hvar Island
DAY 301 Aug 2023
With a pleasant climate all year round, fairy-tale architecture and a lively party scene, Hvar Town boasts many talents! As your cruise arrives into port you’ll see the ancient walls, the imposing Spanish fortress and lush palm trees all within a close vicinity to cafes, restaurants and bars. If you’re looking to venture further afield, join a boat tour to the stunning Pakleni Islands for unrivalled relaxation on secluded beaches that all the family will love.
Things to do in Hvar Town, Hvar Island:
Franciscan Monastery
Found at a picturesque cove not far from the main square, the 16th-century Franciscan Monastery features a beautiful bell tower as well as a large depiction of the Last Supper inside. In the garden you’ll find a 300-year-old Cypress tree to shelter you from the sun.
Hvar Cathedral
Conveniently located in St Stephen’s square, Hvar Cathedral is an impressive Baroque structure featuring a tall bell tower. Step inside, soak up the tranquil atmosphere and admire the many artefacts, sculptures and paintings including the famous Madonna.
Pakleni Islands
Just opposite the town are a chain of wooded islets known as Pakleni Islands. If you’re looking to escape the hustle and bustle and find yourself on a secluded, sandy beach instead, hop on a boat tour and venture into paradise. Some islets also feature restaurants and cottages.
Spanish Fortress
With one of the most photographed views in Hvar, the Spanish Fortress overlooks the town and bay and is well worth the climb. This medieval castle houses ancient artefacts recovered from the seabed and surrounding area, as well as a dungeon and chapel.
Split
DAY 402 Aug 2023
As Croatia’s second-largest city, Split is an integral tourist hotspot in the Adriatic Sea. The unique setting of coastal mountains and bright blue ocean makes for the perfect backdrop to a cruise holiday, while the city itself has a very homely, local feel. Stroll past high-rise, rustic apartments and discover the many hidden gems and highlights such as Diocletian’s Palace, a UNESCO World Heritage Site that will leave you in awe.
Things to do in Split:
Diocletians Palace
As one of the most well-preserved sites of Roman architecture in the world, it’s no wonder this fortress is listed as a UNESCO World Heritage Site. Now home to many shops, restaurants and apartments, the palace is a beautiful place to wander, day or night.
Krka National Park
Home to breath-taking waterfalls and lush, thriving forest, Krka National Park is a must visit for lovers of the outdoors. Discover over 800 species of plant life, over 200 species of bird and 18 species of bat, as well as the tiny island of Visovac.
Peristil Square
The central square of the palace, Peristil Square was once the perfect space for opera theatre and now provides the scenery for a delicious cup of coffee. Towering above is the 57-metre belfry where, once climbing the steps, visitors will find gorgeous views across town.
St Duje's Cathedral
This excellent example of beautifully-preserved ancient Roman architecture is where you’ll find the bell tower, treasury and even a crypt. Built in the 4th century, it houses many artefacts, sculptures , carvings and murals.
Marjan Hill
For breath-taking views out across the city, Marjan Park is the place to be. The walk up from Old Town Split is fairly easy, and visitors will find a café as well as the lookout point. From here, you can continue the hike to the Church of St Nicholas, a beautiful, small stone church.
Campanile Bell Tower
Built in 1100 AD, this beautiful Romanesque bell tower stands at 60 metres tall with sweeping views of the city and mountains. Though this landmark may not be for the faint of heart, climbing the many steps is well worth it to admire the landscape at the top.
Klis Fortress
A must visit for fans of the hit series, Game of Thrones, Klis Fortress is well worth a visit just for the spectacular views alone. With over two thousand years of history, the ruins are fascinating to explore for all ages and provide fantastic photo opportunities.
Trieste (Venice) - Overnight onboard
DAY 5-703 Aug 2023
The regional capital of northeastern Italy's Friuli Venezia Giulia is Trieste. It’s a port city located on the limestone-dominated Karst Plateau on a narrow strip of land between the Adriatic Sea and Slovenia's border. And its scenery, which includes a mediaeval old city and a neoclassical Austrian district, is influenced by Italy, Austro-Hungary, and Slovenia. There is a wide range of attractions in Trieste, including Miramare Castle, the Unity of Italy Square and the Revoltella Museum.
Things to do in Trieste (Venice) - Overnight onboard:
Miramare Castle
In Trieste, northern Italy, between Barcola and Grignano lies a castle from the 19th century called Miramare Castle. The Miramare Castle is without a doubt one of Trieste's top attractions because of its breathtaking setting that extends into the Gulf of Trieste. It was the home of the archduke Ferdinand Maximilian Joseph Habsburg-Lorraine and his wife Charlotte of Belgium, and was constructed between 1856 and 1860.
Unity of Italy Square
The centre of Trieste is Piazza Unità d'Italia (Unity of Italy Square). At the base of San Giusto Hill, it is a popular plaza that faces the Gulf of Trieste and is regarded as having the largest waterfront in Europe with an area of 12,280 square metres.
Revoltella Museum
A modern art gallery, the Revoltella Museum (or Palazzo Revoltella), was constructed between 1853 and 1858 following the plans of Berlin architect Friedrich Hitzig. The museum displays historical artefacts and furniture that belonged to the museum's founder as well as artistic and cultural treasures that, along with the interior fittings and the palace's architecture, serve as records of the Second Empire's varied taste.
Koper
DAY 806 Aug 2023
Although the largest town in Coastal Slovenia, Koper is a hidden gem that, at first glance, may seem like a simple port city. But at the heart of this destination is fascinating medieval history just waiting to be unravelled, with the Praetorian Palace being a real highlight. Easily covered on foot, a simple stroll around the city will take you to ancient architecture, traditional taverns, shopping and wine cellars.
Things to do in Koper:
Hrastovlje Village
For a quaint, peaceful escape from the city, Hrastovlje Village is home to scenic views of rolling hills, vineyards and traditional Istrian architecture. Here, you’ll find the 13th-century Church of the Holy Trinity, as well as art galleries, hiking and cycling.
Koper City
This pebble beach is located just a short distance from the cruise terminal, making it an easy place to visit and soak up the sun. With plenty of lounging chairs available as well as a restaurant, café and showers, Koper City Beach has everything you need for a relaxed day out.
Praetorian Palace
As one of the most integral structures in Koper, the Praetorian Palace is an impressive landmark that will take visitors on a journey of the town’s history. Built in the 15th century, it represents a Venetian Gothic style and serves as a Tourist Information Centre from where you can take tours.