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Customer reviews for Norwegian Gem
3.4
Based on 10 reviews
Cabin
3.4
Service
3.4
Excursions
3.4
Dining
3.4
Activities
3.4
Value for money
3.4
Entertainment
3.4
The ship was clean and comfortable but a bit cramped and noisy. The Stateroom was on the small size and very little room to get comfortable, furniture was badly laid out and for example, there was no bedside table on one side of the bed. The carpet fitted very badly around the room and very little desk space to do anything. Too stay less than 5 hours in Port on a number of occasions was totally unacceptable and managing embarkation and disembarkation at times were at best chaotic. The entertainment was not up to the required standard and the board games were quite often missing pieces. The Steam room was inefficient and was not switched on early enough for maximum efficiency However, I found the staff to be helpful and courteous and they should be congratulated for that.
Verified customer
1 cruise
21 Jan 2019
We did the 2 nights Niagara, 3 nights New York, 10 days cruising on the Gem in February. This was our first visit to North America and our first ever cruise (so cannot compare to other lines), and we had a great time, although wouldn't go to Niagara again now we have seen the falls. We stayed at the Sheraton, which, according to reviews, is just about the best mainstream hotel available and ate in the buffet restaurant (1 dinner & 2 breakfasts) - a bit pricey but good and with fantastic views. The area around the hotel is very tacky with amusement arcades etc and not to our liking. Included transfer to train station to catch the Amtrak to NYC was fine, luckily got there early as within 1/2 hour was absolutely packed with Brits doing the same itinerary. Yes, the train was slow (total journey around 11 hrs) but we didn't mind as seats were comfortable. Husband queued for 2 hrs for coffee but, as he said, he didn't have anything else to do! Took taxi from Penn station to our hotel - The Marcel at Gramercy, which was fine for us, although compact, with a view of the Empire State Building. Had great 2 full days in NY - did 9/11 museum, Top of the Rock, brunch at Grand Central etc. Thoroughly recommend Bluebell Cafe near hotel, especially Sunday brunch. Included transfer to Gem very disorganised, our 'private' car was booked for 11.30 but we didn't get one until about 1pm and then had to share it. The same happened with included transfer from Gem to JFK at the end of cruise. Anyway, on to the Gem. We loved it. Yes it is geared up for the American customer but there were quite a lot of Brits and other nationalities on board and, believe me, obnoxious and loud individuals come from a variety of countries including the UK. Luckily the ship is big enough to get away from them! We ate in the MDR most of the time and found the food and service very good. We had bought the 3 nights speciality dining package but really didn't think it worth it or necessary. Always good choice available in buffet, especially at breakfast time. The drinks package was included in the deal and it was great not having to worry about the final bill. Our balcony cabin was midships on Deck 9 and very comfortable, especially the bed. We took 3 excursions with NCL as rookie cruisers, which were a bit pricey but very enjoyable. We loved the musician Leo who played guitar and sang in the evenings but didn't go to entertainment in the theatre once, so can't comment. A great first cruise and we are definitely hooked, having booked another one, this time sailing from Southampton, within 2 weeks of our return!
Verified customer
1 cruise
18 Mar 2017
Just returned from a ten day Caribbean cruise on the Gem. A great cruise and a superb experience overall. Only criticism is that because NCL is American owned we had to pay gratuities on everything we bought from the bar (we didn't have full drinks package). I don't mind tipping people that I choose to tip but resent that it is compulsory.
Verified customer
1 cruise
19 Feb 2017
Just returned from 3days Niagara, 3 days New York. No complaints. Joined Gem for 10 days cruise. Ship was fine, cabin was very good. Food was geared mainly to Asian cuisine, rice and noodles, lentils and spicy foods, OK burgers and french fries always available. The Grand Pacific - service was appalling and food not up to usual cruise ship restaurant standard. Garden Cafe had a special Asian Night - no change there as the food was very repetitive and Asian based for 10 days. As a frequent cruiser, will not be joining this line again as my personal experience is better served with other lines.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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A city that's situated on the coast of the Dominican Republic, La Romana offers beautiful views of the Chavon River and boasts a recreation of a 16th century Mediterranean village. Alongside watersports and the recreated village, other attractions in La Romana include Duarte Central Park and the Cotubanamá National Park.
Things to do in La Romana:
Duarte Central Park
Founded in 1929, the Duarte Central Park is a tranquil park in the heart of La Romana. With shops, arts and crafts vendors, boutiques and benches, this park is a wonderful place to explore whilst in La Romana.
Cotubanamá National Park
Spread across La Romana and La Altagracia, Cotubanama National Park is home to subtropical forests, caves, beaches and picturesque mangroves. A beautiful place to hike, this expansive national park makes up an area of over 790 square kilometres.
Altos de Chavón
One of the most extraordinary attractions in La Romana, Altos de Chavon is a recreation of a Mediterranean village from the 16th century. A popular museum, it houses an archaeological museum, amphitheatre and a cultural centre.
Bridgetown, Barbados
DAY 428 Sep 2021
Time at Port: from 8 AM to 8 PM
The vibrant capital of Barbados, Bridgetown is located on the southwest coast. With beautiful architecture, beaches and numerous attractions to visit during your time there, Bridgetown is guaranteed to impress. From the prominent George Washington House, to the Chamberlain Bridge and Parliament Buildings, you won’t be lost on things to see and do in this picturesque city.
Things to do in Bridgetown, Barbados:
George Washington House
Step back in time to 1751 as you explore this fascinating attraction. Once home to the first president of the United states, it’s a dedicated World Heritage Site. Giving an insight into what life was like in the 18th century, this is a must visit for anyone who has an interest in American or Barbadian history.
Chamberlain Bridge
In the heart of the city lies the Chamberlain Bridge. Originally a 19th century swing bridge, and now a lift bridge that was constructed in 2006, it offers picturesque views out over the waterfront and situated close to the popular Bridgetown boardwalk.
Parliament Buildings
An important landmark in the city, the Parliament Buildings are built in a gothic architecture. Featuring stained glass windows, a clock tower, the National Gallery and more, it makes for a fascinating visit whilst stopping off in the capital.
Castries, St. Lucia
DAY 529 Sep 2021
Time at Port: from 6 AM to 5 PM
The capital of St. Lucia, Castries is known for its picturesque beaches, bustling markets and historical landmarks. A popular cruise destination, it’s built on a peninsula that’s surrounded by the Caribbean sea. Whilst in Castries, make sure to visit the Castries Central Market, Rodney Bay and Marigot Bay.
Things to do in Castries, St. Lucia:
Central Market
The largest open air market in the city, the Castries Central Market has over 300 different stalls, selling everything from trinkets to fresh fruit. Set up in 1891, this vibrant market is a wonderful place to grab a bite to eat or something to take home.
Rodney Bay
Alternatively, head to the picturesque Rodney Bay. Located in the Gros Islet District, this pretty bay is a wonderful place to unwind whilst sipping a cocktail or enjoying a swim in the nearby turquoise waters.
Marigot Bay
A popular beach in the southwest of the capital, Marigot Bay is a picture-perfect beach that’s often voted as the best in the capital. From its surrounding restaurants and bars to the beautiful water and golden sand, Marigot Bay should be on your list of things to do whilst in the capital.
Philipsburg, St. Maarten
DAY 630 Sep 2021
Time at Port: from 9 AM to 7 PM
The capital of the southern Dutch side of the Caribbean island of Saint Martin. A sun-filled paradise, Philipsburg is perfect for making the most of the golden sandy beaches and crystal blue sea. One quirk of the city is the Yoda Guy Movie Exhibit - a must for any Star Wars fans!
Things to do in Philipsburg, St. Maarten:
Yoda Guy Movie Exhibit
This unexpected treasure in the Caribbean is an absolute must for movie fanatics and science-fiction enthusiasts. Showcasing the history of Nick Malley, who created Yoda from Star Wars, this museum boasts memorabilia from the franchise, such as scripts, storyboards and props.
Great Bay Beach
Enjoy a relaxing walk along Great Bay Beach - a popular attraction within the town, with beautiful white sand, a vibrant boardwalk and an array of ships, restaurants and more on its shore.
The Rusty Parrot
Feel transported back in time, to the time of the pirates at this fun attraction. From hearing true stories of pirates’ escapades to state-of-the-art multimedia displays, this family-friendly attraction is a unique experience in Phillipsburg.
St. John's, Antigua
DAY 701 Oct 2021
Time at Port: from 7 AM to 7 PM
Not only is St. Johns the capital of Antigua, but it’s a major port in the Caribbean. A bustling city with a captivating history, it’s full to the brim with attractions, including a farmers market, colourful architecture and picturesque beaches. Particular landmarks within the city include Fort James, the Museum of Antigua and Barbuda and the popular Zemi Art Gallery.
Things to do in St. John's, Antigua:
Fort James
Located in the harbour of St. John's, Fort James was built to guard the city from French Invasion. Constructed in the 18th Century, by the British, this fascinating fort is a must see during your stop off in the capital.
Art Gallery
Whilst in the capital, make sure to stop off in Zemi Art Gallery. Located in Redcliffe Quay, the art gallery showcases an array of local artwork, including traditional Antiguan and Barbadian art. Popular with both locals and tourists alike, this colourful art gallery is a unique attraction within the city.
Museum
Learn about the fascinating history of Antigua and Barbuda at this historic museum. Housed within a 1747 court house, it’s a prominent building within the town that has an array of exhibits to explore.
La Romana
DAY 903 Oct 2021
Time at Port: from 6 AM to 9 PM
A city that's situated on the coast of the Dominican Republic, La Romana offers beautiful views of the Chavon River and boasts a recreation of a 16th century Mediterranean village. Alongside watersports and the recreated village, other attractions in La Romana include Duarte Central Park and the Cotubanamá National Park.
Things to do in La Romana:
Duarte Central Park
Founded in 1929, the Duarte Central Park is a tranquil park in the heart of La Romana. With shops, arts and crafts vendors, boutiques and benches, this park is a wonderful place to explore whilst in La Romana.
Cotubanamá National Park
Spread across La Romana and La Altagracia, Cotubanama National Park is home to subtropical forests, caves, beaches and picturesque mangroves. A beautiful place to hike, this expansive national park makes up an area of over 790 square kilometres.
Altos de Chavón
One of the most extraordinary attractions in La Romana, Altos de Chavon is a recreation of a Mediterranean village from the 16th century. A popular museum, it houses an archaeological museum, amphitheatre and a cultural centre.