Transatlantic, Azores & Western Mediterranean with New York and Rome Stays, 29 March 2025 (19 nights)

The ship and everything about it was great Iglu were good no problems there I do have a few issues with the "admin" from NCL which started with checking in and the appropriate testing we were told we had to do a paid for test before we travel that was fine but then when we checked in online we had to register for a test that NCL would do on the dock. Very confusing but we did as we told however as we had done our or flight test we didn't have to do the other one. I know it's all changing all the time but I feel sorry for older less tech savvy passengers. Other issues once we finally got to the ship there were some staff waving hello but no-one to even welcome us on to the ship just a "the gang plank is over there" no e to even tell you where your cabin was we were on out own. Not once did we here hi this is your captain welcome to the ship just the cruise director not a single sail away anouncement not even a blast if the horn before we departed ports. Going back to the check in we had to watch the safety Video twice we were told there was no drill. But one morning there were some staff standing around with boards with letters on we walked past several said hello and thought nothing of it we were then told later that night that we were meant to register with them for the safety drill. So we had a note in our cabin to attend a "detention" to see the same safety video again. It's all Very well continually making anouncement about where we can spend our money but practical info would be good too. The best info came from the staff who explained how we paid for drinks etc with our card and what we had included they were great very helpful. Again great ship good cruise thank you Frank

Need to be able to select flights from local airports and on disembarkation day be able to use the ships facilities even though checked out of the room...disembarked at 9.00 am flight home not until 19.00 long time to be hanging around. Need more choices of ciders and beers on board. Some of the most popular entertainment needed to be in a bigger venue on the ship.

Disappointed that you advised me incorrectly that tips were included and and tried to resolve whilst on board but you haven’t replied to my latest e mail to customer relations - not great service and not happy

The experience was affected by covid restrictions, particularly in relation to the excursions in Italy, which were often shorter than advertised and had to stay together, not NCLs fault l know. Guest relations was poor, constant queues and they were not able to resolve the problems with my account, where l was overcharged for excursions. There were no Solo activities and we were not told about this in advance or on the cruise. The cabins, bars and restaurants were all great, and the entertainment we were able to access was also really good. I am sure a lot if the issues were teething problems and will be resolved. However l will be sending a complaint in about the 2 main issues.