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Silversea takes service to the next level

Date Posted: 10 Aug 2006
Category:
Silversea Cruises has revealed that service onboard its fleet of cruise liners is to get even better following the introduction of a new training programme for staff.

Passengers sailing with Silversea Cruises will soon be benefiting from service staff receiving training from The Leading Hotel Schools of the World, a network of the world's best hotel schools.

The hospitality training will mean service staff can reach a whole new level of expertise, something that can only be beneficial for those lucky enough to be taking a cruise with Silversea.

"To maintain our commitment to superlative service, we know it's essential to offer our staff a truly top notch training programme that fosters the development and retention of hospitality leaders and innovators," said Albert Peter, Silversea's chief executive officer.

"Silversea and The Leading Hotel Schools of the World share a passion for service excellence, and this partnership will allow us to work together to take the training of our staff to the next level."

Silversea Cruises has also revamped its onboard guest satisfaction survey to make sure it understands passenger perception and enjoyment on its ships.


© Adfero Ltd

Silversea takes service to the next level

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"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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