10 Jun 2019
I was very disappointed with the cruise, and the weather which you could do nothing about. You chose the Richard With for us which I thought was the flag ship of the line. We discovered too late that it was the oldest ship and that the picture gallery lounge which it was supposed to have had was replaced with a large TV screen showing pictures of Norway and the room was an enlargement of the passageway. The cabin was small and I had a life boat completely blocking my small window. My deck had been changed from 5 to 6. The food was plentiful but indifferent. The staff were good. A friend who had travelled on a newer ship had had nothing but praise. I wasn’t expecting a cruise ship as such, nor did I want one, but I was really disappointed in the Richard With and your recommendations. It was an expensive holiday and I don’t think it was worth the money I paid. I think I deserve some recompense for this and I don’t want a reduction on my next holiday with you. I have photos if you want them of a totally obscured window and the space at the end of the bed- practically impossible to get round.
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