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Customer reviews for MS Beethoven
3.0
Based on 1 reviews
Cabin
3
Service
3
Excursions
3
Dining
3
Activities
3
Value for money
3
Entertainment
3
We have done many ocean cruises & some river cruises but the standard of this cruise fell below any we have done previously. The first disappointment was when we arrived at the airport in Vienna & after 1 hour our private transfers hadn’t turned up & I phoned CroisiEurope office & was told they didn’t have it arranged & to get a taxi & ask the boat manager to pay for it. We eventually arrived in our cabin. It was much smaller than previous cabins & the decor was 70’s style. There was 2 single beds which seemed to be standard throughout the boat. The safe was locked with the door card which didn’t seem a very secure system. The large window was nice. There was no tea & coffee facilities in the cabin. The boat itself felt very DIY. The information about anything was at reception & you had to seek it out when the reception desk was manned. There were no hand gel machines, instead 2 small pocket size bottles in the cabin for use throughout the week, although this was never encouraged. There didn’t seem any security on the boat, sometimes there was a tick list on the reception desk which you ticked yourself in & out if you remembered & if the sheet was there. It seemed very easy for someone to actually get onto the boat. The main disappointment was the food. My husband had had a period of sickness & had lost some weight & one of the reasons for going on the holiday was to put some weight back on, which has normally happened on previous cruises. Unfortunately this did not happen this time, in fact he lost weight! One of the main reasons for this was the fact there was a buffet breakfast which was the same every day & not a big choice, there was a set meal each lunch time & evening both at a fixed time with no flexibility. We did have some very nice meals however but no choice. Nobody asked us if everything was ok with the food or if we had enjoyed our meal. There was nowhere else on the boat where there was any other food or snacks available. There was drink included throughout the week which was plentiful. The itinerary was very nice which was one reason why we picked that particular holiday. The boat itself always looked much smaller & older than any other boats when we were docked anywhere. We do not feel that we had value for money on this cruise & feel it was very over priced. We won’t be using CroisiEurope again.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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