Marella Explorer 2 Reviews

The ship was lovely the staff great was not impressed with Naples airport no one had a glue what they were doing did not like taken suitcases have way round Naples to get to coaches

excellent services ,nice and clean ,staff excellent

After waiting 2 hours at Naples Baggage Reclaim and then pulling our suitcases for about 400 yards over rough paving to the coach park worse was to come. Along with other coaches we sat for another hour at the cruise terminal with no information until we found out that we could not board as the ship was being "deep cleaned".No one from TUI gave us any information.Eventually we took it upon ourselves to go into the terminal to find people booking in.After booking in we sat in a large room with at least 300 people again with no information from TUI, After another hour there was a mad scramble to go through the security check to board the ship,again no one from TUI was organising this.It was a disgraceful and dangerous situation with no TUI staff there to take charge. We received a letter from the captain to say each cabin would receive a £100 credit to our account and a payment of £150 when we returned home. This has not been received to date. The cruise itself was below the standard we have experienced with other cruise lines and we would never book another with TUI.

Public toilets where over flowing and one was being fixed with door open so feacal mater was in the air. We where I'll from day 3, we contacted something on the ship as we had been at sea previously. Both my husband and I were confined to our cabins for 2 days and unable to leave the ship. Although we where told that we could leave our cabins after this we were both exhausted and physically whipped out. We never resigned our full strength and this ruined our Honeymoon and my 50th birthday. The cabin staff admitted to us that there were lots of people I'll on the ship in the first week and also staff and entertainment crew. We where adviced by the ship doctor to avoid self service, salads and not to use public bathrooms. No precautions where taken to protect other passengers until week 2 when lots of things changed...this should have been done form day 1 to prevent us from being sick. On the second week the ship was in querentine in Napals and we where delayed getting off ship. It has taken over 3 weeks for is to fully recover and feel better. The holiday was the worst we have ever had and we are seeking competition for the fact that adiqiate prevention of from illness was not in place.

Overall, excellent value for money. Crew marvelous and hard working. Shows as good as west end. Our cabin stewards wonderful. Ship lacking indoor pool, and out side pool very small. For the many smokers, the areas out side were fine but lack of indoor facilities such as we have had on other ships a great disappointment. Information from Captain about the situation about delays caused by Port Authorities in Naples as we were leaving were very good and reassuring.

Have never been on a Marella cruise before, so didn't know quite what to expect. However, we were very impressed and had no complaints.Would definitely go on this ship again.

All round great cruise. Efficient, friendly and helpful staff and crew, very good food choices, good entertainment,

Had a lovely cruise on marella explorer2 ,lovely ship,brilliant crew,great shows but the food wasn’t up to the usual cruise standard,been on many cruises and it was the worst I’ve tasted,

A disappointing start to the holiday as we sat on the runway for 1 hour and 45 minutes due to luggage not being security checked. I did feel this should have been preventable. The cruise was enjoyable, docking was not always on time, so some tour times were affected and we would have to wait in a queue for some time to get off the ship. The staff on the ship were excellent, food and drink could not be faulted. The room was comfortable and well maintained, Maintenance had to take down a part in the ceiling which was related to a problem with another cabin. However we did have an ongoing leak outside the cabin which affected us on the last night with water seeping into our cabin, we reported it and it was sorted as quickly as possible. The trips we booked were very good, we particularly enjoyed Florence and Rome. The flight home also had issues with delays, first at boarding and then due to baggage handlers, we were about an hour late arriving back in the UK and picking up the car at the air port. 'Time to spare travel by air' We would still recommend TUI cruises to our friends and we did enjoy the holiday.

We cannot fault the igu staff for travel agents the ships staff food cabin all satisfactory but the ships very loud music a problem.