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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.
Kristiansund
DAY 311 Oct 2021
Spanning four picturesque islands, the city of Kristiansund is a beautiful destination to visit in Norway. Accessible by a ferry, the city is known for its rich culture and is home to Norway’s oldest opera, vibrant shops and restaurants and a number of popular tourist attractions including the Nordmore Museum and the Varden Utsiktspunkt.
Things to do in Kristiansund:
Nordmore Museum
The regional museum for North Moorish cultural history, the Nordmore Museum includes both cultural and natural history collections, and is a member of the nationwide museum network.
Varden Viewpoint
Standing at an impressive 78 metres above sea level, Varden viewpoint is the highest point in the town. A short 15 minute walk from the city centre, it was originally used as a watch tower to guard the city from invaders and was built in 1964.
Shipbuilding Museum
The only in-use shipbuilding museum in the country, this historic building was built in 1856 and has only had a few renovations made to it throughout the years. Discover the maritime heritage of the city through fascinating exhibits within the Old Shipbuilding museum, and dive into the incredible history of the area.
Oslo
DAY 412 Oct 2021
As Norway's capital city, there's no doubt that Oslo is a hub of stylish architecture, Scandinavian culture and quirky art scenes, as well as plenty of traditional Norwegian cuisine. The renowned Opera House and Holmenkollen Ski Museum are just two examples of the fascinating and eye-catching attractions you'll find in this cosmopolitan city, while outdoor adventurers will love exploring Vigeland Sculpture Park.
Things to do in Oslo:
Akershus Fortress
Akershus Fortress is an amazing place to learn about Oslo's past. Under king Hkon V, construction on Akershus Castle and Fortress began in 1299. The 1300s saw the completion of the mediaeval fortress, which was strategically situated at the tip of the headland and resisted several sieges throughout the centuries.
The Vigeland Park
A bus ride away from the cruise port, Vigeland Park is an incredible sculpture park and museum that displays an array of exhibitions and pieces, including from the park’s namesake, Gustav Vigeland. A beautiful, tranquil park it spans an impressive 80 acres.
Oslo Opera House
Situated within easy reach of the cruise port, in the centre of Oslo, the Oslo Opera House is the permanent home of the Norwegian Ballet and National Opera. Unique in design, it’s located within the popular Bjorvika neighbourhood. You can even climb the opera house, which grants incredible views of the Oslofjord from the top.
Gothenburg
DAY 513 Oct 2021
Situated on the shores of the Göta älv river on Sweden's west coast is the country's largest city, Gothenburg. A significant seaport, it is renowned for its Dutch-inspired canals and green boulevards like the Avenyn, which is the city's main avenue which is surrounded by an array of popular cafés and shops.
Things to do in Gothenburg:
Liseberg
Featuring a variety of thrilling rides, theatre spaces and a beautifully designed sculpture garden, Liseberg was opened in 1923. With around three million visitors each year, it is one of the most popular theme parks in Scandinavia.
Horticultural Society
In the heart of Gothenburg, Sweden, there is a park and horticultural garden called The Garden Society of Gothenburg. Situated next to Kungsportsavenyen, it was established 1842 and features an array of beautiful plant life from local flowers to tropical plants found within the greenhouse.
VOLVO Museum
Gothenburg is home to the popular Volvo Museum. It covers the growth of Sweden's top automaker, Volvo, from the original "V 4" to the present-day automobiles, lorries, buses, and other goods. A popular attraction with those that love to learn about the history of cars, it's situated just outside of the city centre.
Portsmouth
DAY 917 Oct 2021
As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.
Harwich
DAY 1018 Oct 2021
The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.