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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.
St. Mary's, Isles of Scilly
DAY 210 Jun 2019
Famous for stunning views, birdwatching and the world’s smallest football league (2 teams!), the Scilly Isles offer plenty for a day of exploring. In the main hub of St. Mary's you’ll find the Garrison Walls, Star Castle and Old Town, while there’s also chance to head further afield island hopping and taking in the unique sights and wildlife either on scenic walks, snorkelling, boat rides or Tresco Abbey Garden, known for its subtropical plants and flowers from around the world. When you get peckish meanwhile, the local fresh seafood is a must!
Dublin
DAY 311 Jun 2019
Time at Port: from 8 AM to 5 PM
Home to Ireland's busiest port, Dublin is the perfect city for quintessentially Irish attractions. Explore the iconic birthplace of Guinness at the Guinness Storehouse, where you can learn how it's made and have a taste for yourself. A walk will then take you to St Patrick's Cathedral, and March's Library which hosts over 20,000 rare books as well as exhibitions throughout the year. Families and kids will also love the numerous lush parks throughout the city to enjoy the great outdoors.
Things to do in Dublin:
Guinness Storehouse
One of the most popular attractions in Dublin is the Guinness Storehouse. The moment you step foot in this incredible attraction and brewery you’ll be greeted by the rich smell of the roasting barley and malt. Spend your time there learning about the fascinating history, including how Arthur Guinness signed a 9,000 year lease and the adverts and merchandise they have created throughout the years. At the end of the self-guided tour you can head to the sky bar for a taste of it.
Kilmainham Gaol
Former jail Kilmainham Gaol is located in Kilmainham, Dublin The Office of Public Works, a department of the Irish government, currently manages it as a museum. On the UK government's instructions, several Irish revolutionaries, including the organisers of the 1916 Easter Rising, were imprisoned and executed there. A fascinating attraction, it’s just outside the city and is worth a visit during your time in Dublin.
Trinity College Dublin
One of the world’s oldest universities, dating back to 1592, Trinity College Dublin spans an incredible 47 acres. Situated in the heart of Dublin, this historic university is a must see when in the city due to the scenic architecture. Tours are available around the university, for those that want to learn more about its history.
Le Havre (Paris)
DAY 816 Jun 2019
This charming port town in Normandy is the gateway to France's chic capital, but is also a destination in its own right. Stick around the coast to explore the Musée des Beaux Arts and the D-Day beaches, or go on an optional shore excursion to Mont St Michel, the medieval town of Rouen, or into Paris.
Things to do in Le Havre (Paris):
St. Joseph’s Church
One of the most beautiful landmarks in Le Havre, St. Joseph’s Church was built 50 years ago and has a unique post-war design, with a 107m high ceiling, and a combination of concrete and stained glass. Situated in the centre of the city, this marvel of architecture is worth a visit when in Le Havre for a stop over.
Hanging Gardens
The 19th-century Hanging Gardens provide an outstanding view of the sea, the Seine estuary, and the rebuilt city. They are housed in an ancient fort. From the top of these gardens, the World Heritage Site of Le Havre comes into view.
Art Museum
If you love history, or the grandeur of French architecture, the Maison de l’Armateur is a must see. Situated within a stately 18th century mansion, it features beautiful and historic artwork, furnishings dating back to the era of Louis XVI and an impressive octagonal atrium.
Portsmouth
DAY 917 Jun 2019
Time at Port: from 12 AM to 4 PM
As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.