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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.
Belfast
DAY 3
With its turbulent Troubles in the past, Belfast has flourished into a thriving hub of arts, cuisine, architecture and history, with the cruise port being a short drive from the city. The most notable attraction is the Titanic Belfast Museum, which pays tribute to the tragic voyage through immersive exhibitions and galleries. Also popular with all visitors to Belfast is the fully restored and fascinating HMS Caroline, where you can learn about the Battle of Jutland.
Things to do in Belfast:
Titanic Belfast
Any visitor to Belfast must see the Titanic exhibition, the largest of its kind in the world. The Titanic Slipways, the Harland and Wolff Drawing Offices, and the Hamilton Graving Dock are nearby Titanic Belfast; this is the exact location where Titanic was conceived, constructed, and launched in 1911. From the Titanic's conception in Belfast in the early 1900s through its building and launch, through its maiden voyage and subsequent position in history, Titanic Belfast narrates the tale of the world-famous ship.
Belfast City Hall
Belfast City Hall, one of the city's recognisable attractions, was constructed in August 1906 and serves as the city's municipal centre. Self-guided tours are also offered around it, showing the stained glass window collection, artwork, and antiquities.
The Dome
A free attraction in Belfast, the Dome offers unparalleled 360’ views of the city. A must-visit attraction, this unique structure is located within easy walking distance of the city centre.
Stornoway, Isle of Lewis
DAY 4
The main town in the Lewis and Harris island just off of Scotland, Stornoway has a small population of just under 7,000 people; however, despite this, it’s still the largest town in the Outer Hebrides. A beautiful town that’s full of charm and quaint attractions, such as the Lews Castle, Stornoway Harbour and Stornoway Waterwheel, it makes for a wonderful day of exploring.
Things to do in Stornoway, Isle of Lewis:
Lews Castle
Built in the 19th century, this Victorian era castle is an iconic landmark in Stornoway. Originally home to Sir James Mathson, this beautiful building overlooks the harbour and now offers accommodation for those visiting the town, alongside a museum and a cafe.
Stornoway Harbour
Alternatively, if you’re looking for a more relaxing activity, you can wander around Stornoway Harbour - a natural harbour that’s home to a small fishing fleet, coast guard and lifeboat station and a port that caters for ferries and other ships. At the heart of the town, it’s open all day, year-round.
Stornoway Waterwheel
A historic feature of the town, the Stornoway Waterwheel has been in the area for over 100 years. Previously attached to Latta’s Mill which was burnt down in the late 19th century, it’s situated near Lews Castle.
Tobermory, Isle of Mull
DAY 5
As seen in the popular children's show Balamory, Tobermory is hailed as one of the prettiest ports in Scotland for its colourful houses and picturesque bay. Visitors to this 1788 port will find no shortage of artistic and quirky boutiques showcasing the talents of locals. Looking for a historic and scenic hike? Visit Duart Castle which plays host to over 800 years of history. Meanwhile, Tobermory Distillery is the place to go for a locally brewed tipple.
Dublin
DAY 6
Home to Ireland's busiest port, Dublin is the perfect city for quintessentially Irish attractions. Explore the iconic birthplace of Guinness at the Guinness Storehouse, where you can learn how it's made and have a taste for yourself. A walk will then take you to St Patrick's Cathedral, and March's Library which hosts over 20,000 rare books as well as exhibitions throughout the year. Families and kids will also love the numerous lush parks throughout the city to enjoy the great outdoors.
Things to do in Dublin:
Guinness Storehouse
One of the most popular attractions in Dublin is the Guinness Storehouse. The moment you step foot in this incredible attraction and brewery you’ll be greeted by the rich smell of the roasting barley and malt. Spend your time there learning about the fascinating history, including how Arthur Guinness signed a 9,000 year lease and the adverts and merchandise they have created throughout the years. At the end of the self-guided tour you can head to the sky bar for a taste of it.
Kilmainham Gaol
Former jail Kilmainham Gaol is located in Kilmainham, Dublin The Office of Public Works, a department of the Irish government, currently manages it as a museum. On the UK government's instructions, several Irish revolutionaries, including the organisers of the 1916 Easter Rising, were imprisoned and executed there. A fascinating attraction, it’s just outside the city and is worth a visit during your time in Dublin.
Trinity College Dublin
One of the world’s oldest universities, dating back to 1592, Trinity College Dublin spans an incredible 47 acres. Situated in the heart of Dublin, this historic university is a must see when in the city due to the scenic architecture. Tours are available around the university, for those that want to learn more about its history.
Cork (Cobh)
DAY 7
As you sail into Cobh, be sure to get out on deck to admire the stunning views of the rugged coastline. As the gateway into the quaint town of Cork, this cruise port has one of the world's largest natural harbours and an abundance of picturesque scenery which you can explore on guided tours. As well as this, you can discover the fascinating maritime history of the town through museums, monuments and galleries.
Things to do in Cork (Cobh):
Cork City Gaol
One of the most iconic and historic landmarks in Cork is the Cork City Gaol. Housed in a beautiful, castle-like building, this 19th century jail has a fascinating history; which you can learn about with a tour of the jail.
Fitzgerald’s Park
A public park in the centre of Cork, located next to the Cork Public Museum, Fitzgerald’s Park lies on the banks of the picturesque River Lee and was opened in 1902. Spanning 12 acres, it’s filled with beautiful flora and fauna, which can be enjoyed throughout the year.
Nano Nagle Place
A tranquil landmark in the centre of Cork, Nano Nagle Place is a restored convent that now houses community, education and spiritual projects. Within the building, you’ll find a museum, walled gardens, a shop and more.
Bristol
DAY 8
Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.