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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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With state of the art port facilities, easy access to the city centre and varied attractions to suit cruisers of all ages, Kiel is a hidden gem in the Baltic sea. A good way to get your bearings of this port city is through a hop-on-hop-off bus tour, taking you to the top landmarks in comfort. To discover the history of Kiel, head to the Maritime Museum and the German Submarine U-995. For a laidback wander and good food, visit Kiellinie.
Things to do in Kiel:
Zoological Museum
Dating to the 17th century, the Zoological Museum in the University of Kiel is home to an array of exhibits, including dinosaur skeletons. Housed in an impressive building, it’s one of the oldest of its kind in Germany, and has evolved into one of the most significant archives with unique scientific and cultural collections.
Botanical Garden
Over 350 years old, the Old Botanical Garden features an array of plant life from tropical trees to flowers. A calming and tranquil attraction to visit whilst in the city, it has greenhouses, a pavilion and other scenic sights throughout it.
Schlossgarten
Within the beautiful Kiel Castle Garden lies a historic Renaissance garden, a sculpture garden and other features. Spanning 300 metres, this quaint garden is the perfect place to relax with a refreshing drink or enjoy a picnic on a nice day, in-between exploring the city.
Warnemunde
DAY 429 Jul 2020
Since Warnemunde is just a 2 hour train journey from Berlin, many cruisers choose to head to the city, overlooking many hidden gems. This charming port town is a popular summer getaway for locals and it's easy to see why - with a seaside promenade, quirky storefronts, classic beer gardens and unique architecture, you can enjoy a leisurely stroll in the sun, followed by a splash in the sea or sunbathing on the beach.
Things to do in Warnemunde:
Lighthouse
One of the most significant landmarks in Warnemunde is the lighthouse. Overlooking the Warnow River, the lighthouse was built in 1898 and has an impressive height of 36.9. A must visit whilst in the area, when you reach the top of it you’ll be awarded with breathtaking panoramic views.
Heimatmuseum
Housed in a picturesque building that dates to the 18th century, the museum is beautifully furnished with an array of collections showcasing the seafaring past, along with other artefacts from the local area. A fascinating insight into Warnermunde’s past, this quaint museum is situated in the centre of the port town.
Local Beach
One of the main beaches in the coastal resort, the Strand Warnemunde is distinguished by a white sandy beach and spans 200 metres. Warnemünde Beach is a well-liked gathering location due to the abundance of sports facilities available to enjoy on the beach.
Tallinn
DAY 631 Jul 2020
With over a thousand years of history, Tallinn has struck a fantastic balance between old and new attractions, making it an ideal port of call. To get stuck into Estonian history and culture, visit the Estonian Architecture Museum and Tallinn's Old Town, both boasting fascinating insights into the city. Head to the TV Tower for unrivalled views across the Baltic, and for relaxing in the sun, Pirita Promenade will take you to the sandy beach for sunbathing and swimming.
Things to do in Tallinn:
Art Museum
Situated within a 18th-century Baroque palace, the Kadriorg Art Museum showcases international art dating between the 16th and 20th century. Built in 1725, the art museum was designed by Mikhail Zemtsov and Gaetano Chiaveri.
Cathedral
Taillin’s largest orthodox church, the Aleksander Nevski Katedraal is situated in the heart of the city. Built by Mikhail Preobrazhensky in an extraordinary and colourful Russian style, it dates to the late 19th century and is still an active church on Toompea hill.
TV Tower
If you want breathtaking views of Tallinn, head up the Tallinn Tv Tower. An impressive structure and landmark, it soars 314m in the air and features a viewing platform on the 21st level with glass flooring.
St. Petersburg - Overnight onboard
DAY 7-801 Aug 2020
St Petersburg is all about extravagant and colourful architecture, renowned artwork and delectable dining. A full day tour is the best way to see as much of this imperial city as possible, with guides often beginning the experience with a visit to the Rostral Columns. St Isaac's Cathedral is also a must-see for it's striking golden dome, while the Spilled Blood Church is an unforgettable sight to witness. Leave time for a spot of caviar or vodka tasting to get a real taste of a Russian delicacy.
Helsinki
DAY 903 Aug 2020
Boasting the sophisticated style and charm of a Scandinavian city, Helsinki is home to unique architecture, countless open parks, lavish shopping opportunities and some of the best seafood in the world. Grab a cup of rich Finnish coffee from the popular Market Square, pick up some handcrafted souvenirs and start exploring. We recommend the Chapel of Silence, Helsinki City Museum, the Design District and Helsinki University's Botanical Gardens.
Things to do in Helsinki:
Helsinki Cathedral
The Helsinki Cathedral is a Finnish Evangelical Lutheran cathedral of the Diocese of Helsinki and is situated in Senate Square in the neighbourhood of Kruununhaka. The church was initially constructed between 1830 and 1852 as a memorial to Tsar Nicholas I of Russia, the Grand Duke of Finland.
Museum of Finland
In the National Museum of Finland you’ll find an array of artefacts dating all the way back to the Stone Age. Objects which showcase Finland’s fascinating cultural history, it’s housed within an impressive building designed in a romantic, Finnish national style.
Art Museum
The Museum of Contemporary Art Kiasma is located within Mannerheimintie in Helsinki. A quirky, modern building, it forms part of the Finnish National Gallery and houses contemporary art from an array of different international artists.
Stockholm (Nynashamn)
DAY 1004 Aug 2020
Combining ancient history and architecture with modern urban flair, Stockholm is known as one of the most welcoming cities in the world. Culture vultures, in particular, will be delighted by the range of attractions on offer, such as the fairytale-esque Old Town, the extravagant royal palace and the Vasa Museum. For ultimate relaxation, head to a Swedish sauna to soak in an ambient setting. Just don't forget to leave time for authentic Swedish street food!
Things to do in Stockholm (Nynashamn):
Royal Palace
One of most impressive palaces in Europe, the Royal Palace of Stockholm holds the majority of the monarchy's formal receptions year-round, as well as being the King of Sweden's official home. The palace, designed to resemble a Roman palace, was constructed in the baroque style by architect Nicodemus Tessin. With a state apartment overlooking the city and smaller living rooms facing the inner courtyard, the palace includes more than 600 rooms spread across eleven storeys.
Fotografiska
Housed in an impressive brick building, the Fotografiska is a photography museum filled with contemporary exhibitions. Showcasing world-class photography, this unique attraction is located within the centre of the city.
ABBA Museum
Whether you love ABBA or you simply want to learn more about the band's iconic past, ABBA The Museum in Stockholm makes for a fun day out. See costumes they wore, artwork and more at this fascinating museum in the heart of the city
Copenhagen
DAY 1206 Aug 2020
Comprising unique architecture, scenic canals and a wide range of attractions within easy reach of the cruise port, Copenhagen is often hailed as the best city in the world in which to live. No matter your age or interests, and no matter the weather, there's something for everyone - take a bus tour to get your bearings, then explore royal palaces, museums and parks. Nyhavn is an iconic spot for photos, cafes and culture, and breathtaking 18th-century architecture.
Things to do in Copenhagen:
Little Mermaid Statue
The Little Mermaid sculpture, perhaps one of Copenhagen's most well-known tourist destinations, took inspiration from Hans Christian Andersen's well-known fairy tale. The Little Mermaid, a gift from Danish brewer Carl Jacobsen to the City of Copenhagen, was unveiled on August 23, 1913 and is located on Langelinie Pier.
Tivoli Gardens
Situated in the centre of Copenhagen, Tivoli Gardens is a theme park with rides, a beautiful lake, shops, cafes and more. The third-oldest operational amusement park in the world, it dates back to 1843. A magical attraction that’s worth a visit when you’re in Copenhagen, it has something for all ages.
National Museum of Denmark
Denmark's main cultural history museum, the National Museum of Denmark in Copenhagen, contains a variety of exhibits, from Danish artefacts to international exhibits. Located near Strget in Copenhagen's downtown, it's the perfect day out for those wanting to learn more about Denmark's captivating past.
Skagen, Denmark
DAY 1307 Aug 2020
Since the 19th century, Skagen has lured visitors from all around the world for its breathtaking landscapes and beautiful beaches. Nowadays, travellers visit for all this as well as the unique neighbourhoods, array of museums and fantastic shopping. Skagen's artistic flair makes for great photo opportunities, but if you're looking for more active excursions, enjoy a guided hike, a full-day horse ride or water sports at the beach.
Things to do in Skagen, Denmark:
Skagens Museum
Showcasing an array of Scandinavian art and collections, the Skagens Museum is a popular place to visit for those wanting to discover late 19th and early 20th century local art. Centrally located, the museum’s collection is continuously rotating.
Tilsandede Kirke
A church honouring Saint Lawrence of Rome from the late 14th century has become known as the Sand-Covered Church and is a popular photo spot with tourists visiting the town. Located 2 km from the centre, it's worth a visit if you have the time to wander down to it whilst in Skagen.
Skagen Gray Lighthouse
With a height of 46 metres, Skagen Lighthouse is the second-largest structure of its kind in Denmark. It is also the perfect location for anybody seeking a breathtaking panoramic view that encompasses both the entire city and the sea. Furthermore, it also has a lovely cafe where a variety of foods and beverages are served, as well as a store with numerous items for those who want to feed the local birds.