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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Rosyth
DAY 225 Sep 2020
With excellent transport links to the vibrant city of Edinburgh, Rosyth is an idyllic village nestled on the east coast Scotland. Whether you're looking to escape on a day trip to the city or are looking to soak up the quiet life of the quaint countryside, Rosyth is a great starting point for a range of adventures. Discover creatures of the sea at Deep-sea World, explore Edinburgh Castle for stunning views from Castle Rock, and shop along Royal Mile for souvenirs.
Olden
DAY 427 Sep 2020
Found at the end of the magical Nordfjord, Olden has a population of just 505 and is home to some of Norway's most breathtaking glaciers. Each point of interest is within walking distance of the cruise port, including tourist information, cafes and a picturesque old church. Take an excursion to the Briksdal Glacier where you can hike to the glacier viewpoint, or hop on the Loen Skylift to the top of Mount Hoven for unforgettable views of the landscape.
Things to do in Olden:
Loen Skylift
If you’re looking to soar high above the Nordfjord, take the impressive Loen Skylift. An aerial tramway, 7 metres per second is the top speed and it is among the steepest in the world with a gradient of up to 60 degrees.
Huaren Viewpoint
Taking 3 hours, this incredible hike takes you up the picturesque Mount Hauren. When you reach the top, you’ll be greeted with an all-encompassing vista of the natural splendour that surrounds Olden. Well worth the effort, you’ll pass a lush forest and other captivating scenery throughout your hike.
Oldevatnet Lake
Located in the valley of Oldedalen, this impressive lake covers just under 8 square kilometres and spans 12 kilometres. Situated between the fjords, the turquoise waters of the lake are like something out of a dream and the surrounding mountains are simply magical.
Flam
DAY 528 Sep 2020
Nestled amongst impressive waterfalls and steep mountains, Flam is a small village where big adventures can be found! As your cruise ship arrives into port, you'll be stunned by the breathtaking Aurlandsfjord and Nærøyfjord, as well as the picturesque village itself, which plays host to traditional, local cuisine and famous breweries. Flam is also home to the renowned Flåmsbana railway, which provides a scenic 20-kilometre railway ride to truly unforgettable sights.
Things to do in Flam:
Railway Museum
Whether you’re interested in railway history or you’re looking for a more unique attraction to visit during your time in Flam, head to the Flam Railway Museum. Here you’ll learn the fascinating stories and history behind the construction of the railway, which is renowned for being the second steepest in Europe. Offering audiovisual guided tours, this immersive attraction gives you a flavour of what it took to construct this iconic railway system.
Flåmsbana
If you’ve got some time to spare during your trip to Flam, hop aboard the Flamsbana. Measuring just over 20km, this railway that connects Flam to Myrdal is one of the most picturesque railway journeys in the world.
Flåm Kirke
Dating back to 1667, this quaint and historic church is located in the heart of Flam, surrounded by picturesque scenery. The church representing the Flam parish and the Diocese of Bjorgvin, it’s still in use today.
Bergen
DAY 629 Sep 2020
UNESCO World Heritage City, UNESCO City of Gastronomy, and a quintessentially charming Norwegian port town, Bergen is a real haven for architecture enthusiasts, seafood fanatics and outdoor explorers. The iconic Hanseatic Wharf is a great place to start your exploration of Bergen, bringing you to the heart of this enchanting region through museums, galleries, shopping and some of the finest dining spots in Norway.
Things to do in Bergen:
Bergenhus Fortress
In Bergen, Norway, there is a fort called Bergenhus. The castle, one of Norway's oldest and best-preserved stone defences, is situated at the entrance to Bergen port. Early in the 1500s, construction of the fortification at Bergenhus started, and throughout the 1600s, the stronghold underwent continuous reinforcement, reaching its pinnacle development about 1700.
Fløibanen
In the Norwegian city of Bergen, there is a funicular train called the Floibanen. It provides access to the Flyen Mountain, where there are mountain treks and stunning city views, from the city's downtown. It is a popular tourist destination in Bergen and among the most popular in all of Norway.
Bergen Harbour
When sailing into Bergen, you’ll be greeted by beautiful views of the harbour. Aligned with colourful houses, cafes, shops and restaurants, this beautiful harbour is picture-perfect.
Newcastle
DAY 801 Oct 2020
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.