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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Rosyth
DAY 202 Oct 2020
With excellent transport links to the vibrant city of Edinburgh, Rosyth is an idyllic village nestled on the east coast Scotland. Whether you're looking to escape on a day trip to the city or are looking to soak up the quiet life of the quaint countryside, Rosyth is a great starting point for a range of adventures. Discover creatures of the sea at Deep-sea World, explore Edinburgh Castle for stunning views from Castle Rock, and shop along Royal Mile for souvenirs.
Copenhagen
DAY 404 Oct 2020
Comprising unique architecture, scenic canals and a wide range of attractions within easy reach of the cruise port, Copenhagen is often hailed as the best city in the world in which to live. No matter your age or interests, and no matter the weather, there's something for everyone - take a bus tour to get your bearings, then explore royal palaces, museums and parks. Nyhavn is an iconic spot for photos, cafes and culture, and breathtaking 18th-century architecture.
Things to do in Copenhagen:
Little Mermaid Statue
The Little Mermaid sculpture, perhaps one of Copenhagen's most well-known tourist destinations, took inspiration from Hans Christian Andersen's well-known fairy tale. The Little Mermaid, a gift from Danish brewer Carl Jacobsen to the City of Copenhagen, was unveiled on August 23, 1913 and is located on Langelinie Pier.
Tivoli Gardens
Situated in the centre of Copenhagen, Tivoli Gardens is a theme park with rides, a beautiful lake, shops, cafes and more. The third-oldest operational amusement park in the world, it dates back to 1843. A magical attraction that’s worth a visit when you’re in Copenhagen, it has something for all ages.
National Museum of Denmark
Denmark's main cultural history museum, the National Museum of Denmark in Copenhagen, contains a variety of exhibits, from Danish artefacts to international exhibits. Located near Strget in Copenhagen's downtown, it's the perfect day out for those wanting to learn more about Denmark's captivating past.
Warnemunde
DAY 505 Oct 2020
Since Warnemunde is just a 2 hour train journey from Berlin, many cruisers choose to head to the city, overlooking many hidden gems. This charming port town is a popular summer getaway for locals and it's easy to see why - with a seaside promenade, quirky storefronts, classic beer gardens and unique architecture, you can enjoy a leisurely stroll in the sun, followed by a splash in the sea or sunbathing on the beach.
Things to do in Warnemunde:
Lighthouse
One of the most significant landmarks in Warnemunde is the lighthouse. Overlooking the Warnow River, the lighthouse was built in 1898 and has an impressive height of 36.9. A must visit whilst in the area, when you reach the top of it you’ll be awarded with breathtaking panoramic views.
Heimatmuseum
Housed in a picturesque building that dates to the 18th century, the museum is beautifully furnished with an array of collections showcasing the seafaring past, along with other artefacts from the local area. A fascinating insight into Warnermunde’s past, this quaint museum is situated in the centre of the port town.
Local Beach
One of the main beaches in the coastal resort, the Strand Warnemunde is distinguished by a white sandy beach and spans 200 metres. Warnemünde Beach is a well-liked gathering location due to the abundance of sports facilities available to enjoy on the beach.
Ronne, Bornholm. Denmark
DAY 606 Oct 2020
The town of Ronne, Bornholm, is just a 30 minute walk or short shuttle ride from the cruise port, making it a great stop for a laidback walking tour. The quaint cobbled streets and charming gardens provide a perfect backdrop for discovering the history of this small town, and with ancient buildings to explore such as St. Michael's Church and the Ronne Theatre, you'll be taken back in time. For outdoor excursions, the beaches and biking routes are particularly popular for their stunning views.
Things to do in Ronne, Bornholm. Denmark:
Hammershus Ruins
A medieval era fortification, the Hammershus Castle Ruins was restored in 1900, after being partially demolished in 1750. A fascinating attraction to discover, it's frequently voted as the most popular site in Bornholm.
Bornholms Museum
A cultural history museum, here you'll learn all about the area through a number of collections and exhibits. A captivating attraction in Ronne, you'll feel fully immersed into the history of the area after a visit here.
Visby, Gotland. Sweden
DAY 707 Oct 2020
Situated on the Swedish Island of Gotland in the Baltic sea, Visby is one of Scandinavia's best preserved medieval towns. Follow the labyrinth of quaint cobblestone streets to picturesque cottages and ancient Gothic churches, and discover the 12th century history of this hidden gem. Whether you're looking for a simple walking tour to admire the historic architecture, or are looking to get stuck into museums, ruins and cathedrals, Visby is a must-visit for a glimpse into Scandinavia's past.
Things to do in Visby, Gotland. Sweden:
DBW Park
One of the most upscale parks in the city is DBW Park, which is situated on the shore of the Baltic Sea. In addition to several walking and jogging trails, and a variety of native and foreign species, this botanical park also has lush trees and vibrant flowers. A must when you visit the city, its tranquil atmosphere will be a welcome break from the hustle and bustle.
Kneippbyn
A short journey from Visby is the Kneippbyn theme park. Full of waterslides, rides and live performances throughout the day, it’s inspired by the iconic Pippi Longstocking films and is a fun day out for all the family.
Lummelunda
The Lummelunda Cave is situated in a nature preserve north of Visby on the Swedish island of Gotland. One of the longest caverns in Sweden, the investigated portion of this karst cave is nearly 4.5 km long.
Klaipeda, Lithuania
DAY 808 Oct 2020
As Lithuania's only port, Klaipeda boasts a fascinating history, as well as exciting events such as summer sea festivals and tall ship regatas. To get to know the heart of this scenic port, stop by the Lithuanian Sea Museum (not finished) or take a wander through its quaint Old Town for boutique shopping, cosy bars and authentic cuisine. Finally, don't forget to visit the iconic and creepy Black Ghost sculpture emerging from the water!
Things to do in Klaipeda, Lithuania:
Sea Museum
If you love wildlife, during your time in Klaipeda, you should visit the sea museum. A wonderful family-friendly day out, this aquarium is home to an array of sea animals, from dolphins to sea lions, along with fascinating exhibitions that the whole family will love.
Smiltynės Beach
During your time in Klaipeda, you can jump on a ferry and head to this beautiful beach. A tourist hotspot, it features picturesque golden sands and beautifully clear water. A great way to spend a sunny day, you can relax and unwind away from the hustle and bustle.
Museum of Clocks
A unique attraction to visit whilst in Klaipeda is the Museum of Clocks. Featuring contemporary and vintage timepieces, you’ll learn about the history of watchmaking and what it takes to create these marvels of engineering.
Gdansk (Gdynia), Poland
DAY 909 Oct 2020
Beginning as a humble fishing village, Gdynia has since established itself as one of Poland's main harbours. Though almost all attractions are modern and contemporary, visitors will find traces of historic architecture, such as the 17th-century neo-Gothic manor house. Explore the numerous museums to dive in deeper on the past at the Warship Museum, or if you're just looking to relax and enjoy leisurely outdoor activities, head to the city beach.
Things to do in Gdansk (Gdynia), Poland:
Gdynia Aquarium
With over 2000 fish and other aquatic animals, the Gdynia Aquarium is a wonderful place to spend your day whilst in the vibrant port city. Part of the National Marine Fisheries Research Institute, no matter who you're travelling with, you'll have a great time exploring it.
Science Centre
If you love all things scientific, head to the innovative and impressive Experyment Science Centre. Featuring an interactive exhibition, it's the ultimate attraction for creative experimentation. Enjoy workshops, events and more here.
Orłowo Pier
If the weather is fair throughout your cruise, the Orlowo Pier is a beautiful place to explore, offering picturesque sea views and plenty of places to sit and take in the scenery.
Newcastle
DAY 1212 Oct 2020
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.